They had amazing selection of tile. They were also so knowledgeable and helpful! I am so happy with…read moremy tile.

This store was recommended to me by my contractor. Great selection, and I bought my flooring there…read more But let me tell you why I will NOT go back and have taken further business elsewhere. If you go, be sure to deal with the owner, Bill, or his male colleague (Dave I think). If you happen to stop in when only the woman is working, walk away. I didn't catch her name, and don't know if she may be a relative, given the freedom she felt to be so rude to me on a number of occasions, but she was very rude and unprofessional both on the phone and in person. For example, I asked for verification on pricing I was given, because it was SIGNIFANCTLY higher that what I was quoted by another retailer, ($25 vs. $15 on one particular tile!) and was told "Well, you should just buy it there then." So I did. Would have like to have given Bill the business vs. driving the extra half hour, but I will not support any business that treats customers this way.

Most recently, Tri-State replaced my kitchen counters with quartz. From start to finish, Daniella…read morewas EXTREMELY responsive and had a solution for all of the quirks that came with my project. I especially appreciated the same-day demo and installation and the attention to detail in every step of the project. Previously, Tri-State installed quartz in our new bathroom. We are very happy with their work on both projects.

Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

Tom was professional, courteous and pleasant. Educated me on the product I was buying. Tile order…read moretook 24 hours to arrive. Now that's service. Thank u !!!!!!! I'll be back again

I have purchased tile for multiple projects from here. Jim is very knowledgeable, knows the…read moreinventory well and has been very helpful both in the design as well as the ordering of the products. They have a wide variety of tile, that is a good cross section of cost. They even have coupons to deduct significant amount from the total sale. I would definitely recommend them and will use them for future tile needs.

Terrible customer service and obvious lack of knowledge demonstrated by manager, WAYNE WESTRA as…read morewell as another employee working today 2/26/24 at the Wantage store between 1:00 and 1:30. Despite having measurements, a picture of what I wanted and the actual transition strips to replace (for color and length), I was told that its not their job to tell me what I need!!!!! If your family owns a flooring business, then don't you think that's part of your job description!!!! Clearly a lack of professionalism, knowledge and people skills by both these individuals.

Wayne Tile Rockaway tile selections are amazing and the design consultant Nuray always help my…read morecustomers with the design and sales process so professional. Many thanks for making all design process so easy.

This is a great place if you are doing your kitchen or bath. What I like compared to other places,…read moreis that they aren't just trying to sell you cabinets. They REALLY try to help you to get your room to come out the way you want. They go over & beyond. The good part is that they have everything there -- cabinets, tiles & countertops which really helps when you are trying to decide on colors. The best part is that they are such good designers & really know what they are doing. They know what looks good together & what doesn't. I went to quite a few places before I found this place & was so happy I did. I had purchased my cabinets elsewhere (big mistake) but these people went over & beyond helping me to get everything to look good.

It was a pleasure working with Alexander Kitchens & Baths. Our project was beautifully completed…read moreon schedule as promised. Dmitriy and crew were always punctual and respectfully cleaned our space at the end of each day. Dmitriy was in regular contact via phone and email through the process keeping us updated on our project and making sure we were happy with each step. It would absolutely work with Alexander Kitchens & Baths again and would highly recommend them to friends and family. We are so happy with our new kitchen!

This is second time I use Paul and Michael Passeri. This time is more challenging than the first…read morebecause of long pieces and the location is in the basement. They did a perfect fabrication and installation. The seams are hardly visible, they are really top notch quality. I won't hesitate to recommend anyone to take advantage of their knowledge and work ethic. Truly professional.

Good and knowledgeable service and plenty of selection. Found plenty of great options for accent…read moretiles, and easily could've done the rest of the room with tiles from there. Would definitely go back and will highly recommend the store to others.

To start I did call the store, the manager/owner told me he did want to listen to my rant so I'm…read morejust putting it here so people are aware of the company they may potential work with. I was just driving home when this Blue Standard Tile Van pulls up so close I can't see the front the vehicle, then proceeds to ride my bumper to a red light where there are lot of cars in front of me. The light turns green but it is not a long light so turns yellow before I am close enough to turn and again the van is super close to my bumper and then he proceeds to swerve into the right lane and make a left through a VERY RED RED LIGHT! He is so close to my bumper that he almost hits the back end of my car and then makes the left turn so sharp he almost hits the front of my car. I arrive home shaken as was my child. I call the store to let them know, the manager or owner, not sure who as they would not provide a name, gets on the phone and just says hello with an attitude. I explain that his driver just almost hit me twice on River Road and then ran a red light onto Route 10. He goes oh, then silence and then finally asks if I am okay. I explain that my child was shaken up and it was very dangerous and try to explain the whole situation but he cuts me off and tells me he has listened to enough of my rant. Then in a very "I don't really care" voice says I said I'm sorry which he never did and then said he would speak to them. He was so rude, condescending and unconcerned it was appalling. I can only imagine how they treat you if you have an issue with their products or service. There are plenty of other tile places, I would suggest one of those that actual cares about other people.

I'm on my third big project using supplies from Standard Tile. This wide-open store has displays…read morethat let you browse floor tiles by pulling out enormous flat drawers, and check out wall tiles on huge walls that roll back and forth. Both are big improvements on the system some places use, basically big heavy boards with just a couple of pieces on each, all jammed together in a standing rack. The selection at the East Hanover store is large but thanks to that careful display construction it didn't feel overwhelming to me. Joey A. was a big help with finding selections, suggesting size and color options, giving me quotes in email and correcting a box of broken decorative pieces. Also threw me a small discount, thanks man. As with every tile store I've found, only grout is in stock locally, every other d*mn thing has to come from far away and takes 1-2 weeks. Return policy here on non-special orders is full boxes within 15 days. Which of course is impossible, construction schedules never work out that neatly. Anyhow if you have a full box you should keep that ish for repairs when something goes south three years later. Basically ya gotta treat all sales here as final, don't kid yourself otherwise. These guys also will arrange for shower doors and glass panels, all strictly list price and boy those prices are daunting.

Our kitchen was renovated I have hard time to fined tiles for the place. On the way of the search…read morefor tiles I spotted the Design With Tile in Hackettstown. The minute I step in the show room I was amazed by selection , color pallet, and the fast service. Thank you Sara for all help. At the moment I highly recommended to visit the show room for all my friends and customers. Thank you.

We live in Morristown, NJ and were renovating an apartment in Manhattan…read more Sandra not only did the tile and floor design for the bathroom and kitchen she worked with the contractors insuring delivery to NY and answering any questions they had. Her design was not only perfect but her liason between us, herself and contractors helped make the huge project simple for us.