I went in to buy my son his first pair of football cleats. When I walked in there were 4 employees…read morestanding around the cash register talking. As I walked up I asked if they had cleats and the one talking could not stop for a second but another employee told me "they are back by the stairs". Didn't offer to help and just pointed. After looking around I left the store completely disgusted with their service. I was forced to return due to 2 other stores not having any in stock. I chose a pair of cleats and asked for football gloves. An employee tried to point in another direction and only agreed to show me when I asked if I could interrupt their conversation and have someone show me what gloves they had. Teen (or early 20s) employees should not be managed by another teen (or early 20s) individual. Learn what customer service is if you are going to be working retail. You are not paid to socialize! I would have rather spent my hard earned money elsewhere!

We went in to buy a pair of tennis shoes and a pair of hiking boots. We unloaded our granddaughter…read moreand went in in a hurry because my husband needed the restroom. As we walked in he asked the lady at the register where the restroom was, rudely, she replied, we do not have public restrooms, so we walked right back out, loaded the baby, and went home. We will never buy from Big 5 again. When we told our family members my son said he stopped shopping there for the exact same reason. To us it was more about not having a restroom accessible to customers but to get the rudeness as well was just that much more disappointing and upsetting. I will be sure to spread the experience.

Robert and John in the fishing department were extremely helpful. They answered a lot of my…read morequestions and gave me some sound advice; being a beginner in the fishing world is very overwhelming since there were so many choices of rods, baits, etc to pick from. It was fun walking around this store looking at all the different things they had compared to what is available at my own local Bass Pros. Super good value on the fishing rod pack and left the store feeling excited and a little more confident about my fishing trip.

Well. That visit was ugly !…read more Been hearing not-so- Stellar service conversations about my Cabelas/Bass pro. Yelp reviews confirm it And i lived it this morning Required a training dog collar, items like that require a trip to Cabelas in my book Now expensive items like my collar are locked up. Ok. Makes it hard to spin the box to read up on the items but ok. Found the one i wanted Went up to customer service desk and asked for help in dog collars since they are locked up Went back to the collars and waited. And waited Went back to customer service again and asked for help to unlock the dog collars Went back to collars and waited and waited Almost ready to give up. Shelf stocker walked by in green cabelas shirt and i asked him to unlock the dog collars. He did what i asked begrudgingly then asked if i had completed my shopping so he could take the collar to the cash register Oh boy. You bet i'm done shopping! Dropped almost $300 and this visit really put a bad taste in my mouth Really enjoyed all my visits and products i have purchased in the past If this is the future of cabelas/bass pro you won't last I don't ask for a red carpet but don't make me regret spending money at your store either I did get my collar Really need it But my years of trust and loyalty are shaken How many folks give up and walk Cabelas??

I have been here several time and have yet to walk away unsatisfied (even if I walk out empty…read morehanded which is rare). They have a great selection of new as well as used gear. My understanding is that much of the gear is sold on consignment, much of the new stuff that they carry is purchased in bulk at a discount which they then pass on to you. For example I got a brand new REI Flash air pad, wide for $65. I got a brand new SmartWool base layer for $50. And their used gear is priced to move as well. The staff here are super helpful, patient, and will always point you in the right direction even if it's to another store. They clearly live the lifestyle of the products that they sell. I live about 2 and 1/2 hours away and if I call they will hold something until the weekend for me if it's what I'm looking for.

So much variety. This is a great spot to find some outdoor finds at a discount. Like most stores…read morethat sell used items, not everything is a win so keep sifting and you'll end up with some wins. The store is well organized and with a little orientation of the layout by the staff it's pretty manageable. I did find some of the prices a little high but also found some really good deals. I absolutely plan to visit again.

I purchased a membership last year for R.E I they gave me a thirty dollar gift card. I did not…read moreknow that there was an expiration date on the gift card and I misunderstood when they explained to me. Anyway, I went in this afternoon to make a purchase.And the employee was kind enough to allow me to have a purchase discount in the same amount of the expired gift card. This store is always clean and has so much merchandise. In the very back of the store , there is a clearance rack , so be sure to check that out. All of the employees that I have had contact with have been professional and very friendly and accommodating. We will be back here for sure.

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seems to know nothing about their products, and kept looking up on a handheld stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! So I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

Stopped by without much expectation, but they had a pretty solid selection of camping gear. Their…read moreprices were pretty competitive. You can probably find some items cheaper online, but I would gladly pay a bit more here to see things in person and get the quality products they offer. Staff experience was mixed. Some staff members were very attentive and friendly, while others felt unapproachable and seemed to completely ignore customers which was a bit off-putting. The security guard was very friendly. It was an okay experience, but I am not sure I would choose them over REI or a generic online product next time.

Okay, I have been visiting this Sportsman's Warehouse outlet its opening on August 28, 2004 (and I…read morehave the giveaway coffee mug to prove it!), and they generally have a good selection of guns and ammo at decent (and sometimes great - watch for the sales) prices. It's worth signing up for their emails because you can stay ahead of the specials that way - however this can be injurious to your wallet. I just visited to select, buy and pick up a new heater and I want to make a point to thank both Lance and Ray at the gun counter - they were friendly in addition to being professional and their spirit made these visits nice. Sportsman's Warehouse doesn't get five stars only because they are so brutally understaffed at the gun counter - it simply takes a long time to get anything done because there aren't enough staff there to handle the amount of business they have going on. I'm sort of surprised that management doesn't address this, as I see people getting tired of waiting and walking out of the store every single time that I visit. Management, you're leaving money in their wallets: they came to spend it, and you don't have enough staff to take it - get with the program!

I have used Charlie's for seven years. He has always provided quality work quickly and at a…read morereasonable price. This work has included repairing pistols, shotguns and rifles. Charlie treats me fairly, professionally while providing great service. Thank you, Charlie.

went to them due to the reviews and that they work on old revolvers. brought a 1948 K22 22 lr…read morerevolver that was out of time in 2 chambers and told them about the problem. told them it's a k22, charlie starts rapidly dry firing the gun 3 times before I can say "please stop doing that it's a rimfire". states the gun is in time. i show him the out of time 2 chambers and he says you are pulling the trigger too slow(which i was in order to check timing). he says there's nothing to fix. the problem is now there's peening on the cylinder from the firing pin strike and my firing pin is flattened from being dry fired without snap caps. this gun was in good condition for a 1948 gun and handled roughly with some damage after "inspection".

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seemed to know nothing about their products, and kept looking up on a handheld , their stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! Won't be back, I see their business model now "quantity not quality". Soooo , I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

Just came to DICKS accompanying a last minute Christmas shopper (my partner). I was helping search…read morefor a very specific item/ brand/ color/ style. Unfortunately, we found the item in every size except for the specific one we needed. Then, along came Annette! I asked for her assistance and she went looking in the back and came back with extras to replenish the sizing. Except, I missed the update when my partner mentioned it was a different version of the item that we needed. Annette patiently went looking for the new item in the back. When Annette returned, she realized it was a slightly different variation than she had meant to grab. Annette left and came back every single time with a smile and offering to help us find other items. DICKS, if you're reading this, I think Annette needs a raise and/or promotion. Her willingness to go above and beyond was way more than I'm used to. Thank you Annette! DISCLAIMER: I'm not related to Annette, I've never met her before, nor did she pay me. I'm simply in NM for the first time ever. Guess I'm used to the South and Northeast

I love Sports Systems. I've been a customer here for at least 6 years. I mainly used the bike shop…read morefor my maintenance needs. But, the store is full of an impressive stock of inventory for your sporting needs. Today, I stopped by the shop to get a water bottle cage. I had a remaining balance on a gift card to use. I found the cage. I also looked at a pair of biking glasses as I am in the market for some. The glasses where right next to the register with a few employees. I asked if I could take the transition lenses outside to try them. The took off the security device so I could do so. I opted not to get the glasses today, but I might get them in the near future. There was some trouble getting my gift card balance applied, but that was resolved and my purchased was complete. I read several Yelp reviews from customers complaining about the employees ignoring customers. I have to address this. Maybe it's just me, but I don't feel the need to be acknowledged when I'm in a store. If I need someone, I will flag them down. They have always been kind, courteous, and respectful to me over the course of my patronage, bike shop and store.

This is probably the worst bike shop I have ever been to. The staff is all angry when you walk in…read morethe door. The short, bald fella they keep in the back feels the need to outwit you non-stop because he is insecure about other aspects of his life. Bike build is overpriced; REI does it for 100. Rear wheel estimated at 400, while I have previously gotten wheels for 200 multiple times. Was also told on the phone they accept components for store credit when they do not. Should have known when they sell arbor for their snow gear haha.