It was a Friday when i discovered i had a flat tire I needed…read morea new tire and I needed it fast Lots to do! Im new here so I looked to see what was closest to me and discount tires was up the street Im pretty sure his name was Landon that helped me and he was so great from start to finish Excellent customer service! It was crazy busy but they were so fast and efficient A+++

Made an appointment for tire rotation and inspections. Arrived early, they got my car in quickly,…read moreand did a great job. Customer services was wonderful, very helpful staff. I will need tires soon, and I will only go to Discount Tire for those.

Total five star service!…read more An older gentleman with a van and a perceived drivability issue came in and the fellow working took the time to test drive it and then explain that the "pulling" he was noticing was in fact, the road and NOT anything wrong with his van. The chain store down the street would have tried him on for size, upselling him some O' Reilly sourced calipers, new rotors and possibly wheels and tires as well- all for complaint of a little pulling. I myself was getting snows installed, not a huge job- but one they got done very quickly and at a great price- something that while meaningful isn't the end all, be all of something as safety sensitive as tires.

Best balance and alignment I've found in Eugene over last 60 years. They have a new state of the…read moreart machines. Got rid of an old shimmy all the others could not.

By appointment only which can help speed it up but only when people don't call out…read more They're good at the straightforward jobs like oil changes, tire rotation and installation. Pretty basic but not sure I would want any engine work done there anyways. If your needs are basic, they can handle it.

It took a very long time to be served but it's because there were only 2 workers running themselves…read moreragged in the midst of a major nationwide era of hiring and retention problems so I'm sure if they had the number of workers on shift they are trying to hire and retain for those shifts so they can meet the demand that the wait would have been significantly less. When they finally were able to get around to us the work was very honest and reliable. I've gone here for services in the past when they've had full staffing and I believe I've always gotten good value and service for my time and money.

Point S in Springfield is our preferred shop! They work hard to get you in and give great customer…read moreservice. As a local realtor, it's important to have a shop that is willing to get you in asap and they do just that! I would 100% recommend Point S. Great local shop!

Appreciated the customer service, quality service and terrific pricing for my lift, wheels and tire…read moreinstallation.

Formal complaint regarding unsafe used tires sold and improper diagnosis leading to wasted time and…read moreexpense 1. Summary of the issue On 2 April, my Sister purchased three used tires from Big B Tire shop. (Who sells someone three tires?) The tires provided were, in my view, unreasonably worn and potentially unsafe (each appeared to be below ~50% tread; one showed visible dry cracking; and at least one tire was manufactured in 2020). Immediately after installation, the vehicle developed a pronounced vibration/shaking at speeds above ~60 mph. Despite returning to your shop for rebalancing, the issue persisted. Your staff then advised that a wheel bearing needed replacement; however, an ASE-certified technician later confirmed the wheel bearing was not the cause and identified a warped tire as the likely source of the vibration. 2. Detailed timeline * Purchased/installed three used tires. Total paid: [$225]. * After purchase: Vehicle began shaking/vibrating at speeds above ~60 mph. * [Around 12 April]: Returned to shop for balancing. Issue remained. * [Around 13 April]: Returned again; staff stated the vehicle needed a new wheel bearing. * [14 April]: Wheel bearing was evaluated by an ASE-certified technician reported the bearing was fine and indicated a warped tire was the likely cause. * [15 April]: Returned tires to your shop. Tires were accepted back; however, a \$25 restocking fee was charged. 3. Safety concerns Tires are critical safety components. Selling tires with visible dry cracking, significant wear, or structural defects (e.g., warping) can create serious risks, including loss of control at highway speeds. In addition, the incorrect diagnosis and recommendation to replace a wheel bearing caused avoidable delay, inconvenience, and potential expense. Not to mention, when I was bringing them back after buying new ones there was about an 80 year old widow lady who was having similar issues and who had been there three times in the past week trusting these people to help her. It is very sad that there are companies like this still in operation. If it wasn't for me my sister would have blown $300 on a wheel bearing and prob $400 on labor to change out a good wheel bearing for an already good wheel bearing and still have the problem.

Good idea for Christmas Decorations! Loved your shop, will…read morereturn for Truck tires!:)

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

I recently had a very disappointing experience with Les Schwab and want to share it as a cautionary…read moretale for others to be smart consumers. I requested a quote for a 3.5-inch lift, wheels, and new tires. When they quoted me a parts cost for a ReadyLift 3.5" lift kit (part number 62-19340) at $5,216.99, I decided to do a little research. Imagine my shock when I found the same lift kit on the ReadyLift website for $3,249.95--a markup of $1,967.04! I even went back to Les Schwab to confirm the quote and asked why the price was so inflated. They stood by their quote, claiming it was their "vendor cost." This explanation makes absolutely no sense when the manufacturer's price is so much lower. The lack of transparency and such an exorbitant markup left me feeling like Les Schwab is more interested in price-gouging than in earning trust. Needless to say, I will not be returning, and I encourage others to do their homework before agreeing to any quotes here. Shop smarter, folks! There are better options out there.

Like all the Les Schwabs I have been to for my tire needs, they exceeded my expectations! Nice…read morefolks and great service! I'll only ever use Les Schwab for my tires.

We were very pleased with the staff and their desire to please the customers,…read moreWe were here from Ca. And had problems with our tires on the 5th wheel, wanted a really top grade tire and they got it to us fast !!!! Thanks Damion and the crew at S T S !!!!!

Charged me $70 to tighten a valve stem. Total job took less than 15 min. Will never be giving them…read moremy business again

These peeps were amazing, got me in 30 min before closing on a Friday night. I was pretty…read moredesperate, needed my headlights adjusted. They were super nice, fast as heck, and got me safe to drive tonight after work! Wish I cloud leave more than 5 stars!!

I was impressed with the customer service given when I walked in the door. The front person was…read morebusy, so the manager came out of his office to help me. This doesn't sound like a lot, but I believe that it was given that good customer service can be hard to find sometimes. My car was there for the "Best" package, and they were finished when they said they would be. I will go there again for service.

Got 4 new tires today. Regular Costco Tire Center customer over the years. Happy with the service…read moreat drop-off...tire install went fine BUT after the job was completed and I was checking out, I was treated to an arrogant, rude and unhelpful interaction with LOREN. He needs to be enrolled in a remedial class on basic customer service.

Horrible service!!!! Customer service is so poor!!…read moreWaited forever, treated like a stupid woman. Guy at the desk was so arrogant. Never going g back!!