Total five star service!…read more An older gentleman with a van and a perceived drivability issue came in and the fellow working took the time to test drive it and then explain that the "pulling" he was noticing was in fact, the road and NOT anything wrong with his van. The chain store down the street would have tried him on for size, upselling him some O' Reilly sourced calipers, new rotors and possibly wheels and tires as well- all for complaint of a little pulling. I myself was getting snows installed, not a huge job- but one they got done very quickly and at a great price- something that while meaningful isn't the end all, be all of something as safety sensitive as tires.

They installed new tires and brakes on my truck. Fast, reliable and friendly service.read more

By appointment only which can help speed it up but only when people don't call out…read more They're good at the straightforward jobs like oil changes, tire rotation and installation. Pretty basic but not sure I would want any engine work done there anyways. If your needs are basic, they can handle it.

It took a very long time to be served but it's because there were only 2 workers running themselves…read moreragged in the midst of a major nationwide era of hiring and retention problems so I'm sure if they had the number of workers on shift they are trying to hire and retain for those shifts so they can meet the demand that the wait would have been significantly less. When they finally were able to get around to us the work was very honest and reliable. I've gone here for services in the past when they've had full staffing and I believe I've always gotten good value and service for my time and money.

Point S in Springfield is our preferred shop! They work hard to get you in and give great customer…read moreservice. As a local realtor, it's important to have a shop that is willing to get you in asap and they do just that! I would 100% recommend Point S. Great local shop!

Appreciated the customer service, quality service and terrific pricing for my lift, wheels and tire…read moreinstallation.

Formal complaint regarding unsafe used tires sold and improper diagnosis leading to wasted time and…read moreexpense 1. Summary of the issue On 2 April, my Sister purchased three used tires from Big B Tire shop. (Who sells someone three tires?) The tires provided were, in my view, unreasonably worn and potentially unsafe (each appeared to be below ~50% tread; one showed visible dry cracking; and at least one tire was manufactured in 2020). Immediately after installation, the vehicle developed a pronounced vibration/shaking at speeds above ~60 mph. Despite returning to your shop for rebalancing, the issue persisted. Your staff then advised that a wheel bearing needed replacement; however, an ASE-certified technician later confirmed the wheel bearing was not the cause and identified a warped tire as the likely source of the vibration. 2. Detailed timeline * Purchased/installed three used tires. Total paid: [$225]. * After purchase: Vehicle began shaking/vibrating at speeds above ~60 mph. * [Around 12 April]: Returned to shop for balancing. Issue remained. * [Around 13 April]: Returned again; staff stated the vehicle needed a new wheel bearing. * [14 April]: Wheel bearing was evaluated by an ASE-certified technician reported the bearing was fine and indicated a warped tire was the likely cause. * [15 April]: Returned tires to your shop. Tires were accepted back; however, a \$25 restocking fee was charged. 3. Safety concerns Tires are critical safety components. Selling tires with visible dry cracking, significant wear, or structural defects (e.g., warping) can create serious risks, including loss of control at highway speeds. In addition, the incorrect diagnosis and recommendation to replace a wheel bearing caused avoidable delay, inconvenience, and potential expense. Not to mention, when I was bringing them back after buying new ones there was about an 80 year old widow lady who was having similar issues and who had been there three times in the past week trusting these people to help her. It is very sad that there are companies like this still in operation. If it wasn't for me my sister would have blown $300 on a wheel bearing and prob $400 on labor to change out a good wheel bearing for an already good wheel bearing and still have the problem.

don't know what there doing go and waste your money here if you want to regret it. Really sad how…read moreeverything went down

I made an appointment and somehow their new computer system has a glitch and my tyres didn't get…read moreordered. Thankfully Calvin (the manager) who happens to be a great guy came up with a solution and made the snafu worth my while. Calvin went so far as to personally put two new front tyres on my Charger. I hope Les Schwab execs read this. You need to thank Calvin for his exemplary customer service that he offers to the Springfield community. It is because of how he remedied my predicament that earned me as a life long customer.

I've done business with Les Schwab for more than 40 years and have consistently had good…read moreexperiences--until today. I purchased new tires this summer. Yes, their prices are higher, but I've always justified it because of the guarantee, free flat repairs, and replacement if a tire is irreparable. I've thought of it as "tire insurance." A couple of weeks ago, I had a flat. They repaired it, but it turned into a slow leak. I arrived at 9:00 AM this morning with only three people ahead of me. They aired up the tire and said I was in the queue. When I returned around 9:50 AM, a flood of walk-ins had arrived. I was told I had an appointment in an hour--then 1.5 hours later, still nothing. Eventually I was informed it wasn't "technically" an appointment. After decades of loyalty, this was a huge customer service failure. Very disappointing. It seems like every time private equity buys a company, the service quality declines--and sadly, Les Schwab appears to be going down that path.

Love this location. Well staffed and exactly what you expect when going to Les Schwab. They pay…read moreattention to your needs as a customer and don't use any high pressure techniques. They're busy, so expect to drop your vehicle off or wait a few hours. It's clean and comfortable if you do need to wait for your car! We always used Schmunks prior, losing their service center nearby is also a reason you experience longer wait times.

Don't bother making an appointment here for service. An appointment means NOTHING. I made an…read moreappointment for 11:30AM today. Dropped keys at desk at 11:25AM. Told them we would wait for tire rotation and service check up. At 1:00PM we checked on car; it was still sitting in the parking lot!! Everyone in there looked like they were 18 years old so I gather they don't know much about anything, especially running a business efficiently. A guy in the lobby had an appointment for noon; his car was sitting in the lot too. Gal at the counter said they still take walk-in appointments so scheduling makes NO DIFFERENCE as to getting service in a timely way. Les Schwab used to mean something. Now they're just an overpriced, cut-rate tire place you can't trust to air up your tires.

Charged me $70 to tighten a valve stem. Total job took less than 15 min. Will never be giving them…read moremy business again

They were happy to do an emergency tire repair for my Subaru Outback. They had me back on the road…read morein 30 minutes, and the cost was very reasonable. They told me, in the future, they can help me with getting tires for my passenger vehicle. Really good people.

These peeps were amazing, got me in 30 min before closing on a Friday night. I was pretty…read moredesperate, needed my headlights adjusted. They were super nice, fast as heck, and got me safe to drive tonight after work! Wish I cloud leave more than 5 stars!!

I was impressed with the customer service given when I walked in the door. The front person was…read morebusy, so the manager came out of his office to help me. This doesn't sound like a lot, but I believe that it was given that good customer service can be hard to find sometimes. My car was there for the "Best" package, and they were finished when they said they would be. I will go there again for service.