The service is amazing. Isabelle has a deep appreciation of the watches that she services and…read morerepresents the business with great professionalism. Will definitely be back!

Had a Rolex damaged in a car crash, the face crystal got all scuffed up and the clasp teeth got…read morebent so it wouldn't stay on my wrist anymore. The gentleman behind the counter fixed and polished it within minutes, and offered the repairs at no charge. Please bear in mind, I had never done business here before, so it's not like he was doing a favor for an old client. I insisted he at least charge me something, so he settled for $20. Aside from kindness to strangers, this place also has a very nice selection of fine watches at reasonable prices. If I'm looking for an upgrade, I'll certainly keep this establishment in mind.

I went to Kruger's to repair two 18k gold bracelets that broke at the link/connecting hinge. First,…read moreupon entering the store, the staff promptly greeted me and listened to my concerns about the broken links. I spoke with Ryan, who was very attentive and assured me not to worry, the bracelets would be fixed. I was glad to learn they have an in-house goldsmith who handles all repairs, so this brought me peace of mind. Upon inspection, Raymond told me I should hear back within a day or so with an estimate. Lo and behold, I did receive a call back quickly and approved the repair cost. The repairs were completed within the estimated time frame. However, during the repair process, one of the bracelets (18k gold two-tone) lost a diamond on the top facing side of the link. Not to worry, said Ryan, they would fix it at no charge. I got a call the next day that it was fixed. I walked over, only to discover that now the bracelet was missing another diamond on the inner-facing side of the link. This particular bracelet holds a sentimental value to me due to its design and because it commemorates a milestone memory. Diamonds on the top links and double-sided with an inscription underneath. Each link contains the same inscription underneath with one diamond stone per link. Anyhow, once I pointed out the issue, Ryan assured me they would fix it, at no additional cost. I was expecting a call back perhaps 2-4 days later but to my surprise, I got a call the next day that my bracelet was ready. Upon careful and close inspection, the bracelet was repaired perfectly. The other bracelet (18k white gold) had no issue and was repaired perfectly the first time around. Overall, I was very pleased with Ryan and the staff's exceptional service. Kruger's will now be my go-to place for all repairs, and I will definitely come back as I have my eye on a lovely diamond bracelet.

I love this jeweler. The staff is incredibly nice. Courtney in particular was super helpful in an…read moreissue with a watch (which I had bought elsewhere). Their jewelery is gorgeous.

Zee worked with me to find the best solution for a new watch band for my wife. He is very patient…read moreand methodical. It was a little more complicated than the usual situation, but he found a great solution. Happy wife and so a happy customer, too.

Easy to use with quick capable service. Recommend to those with old school wristwatches.read more

Always a pleasure to do business with M&H, whether it's for a repair, a new battery, or merely a…read morediagnosis. Highly recommended.

I bought a new Seiko King Turtle but I cannot abide a cyclops. So I had John Hood remove the…read morecyclops and regulate it and now it is everything I want. I took another watch (Wise Watch Co. "Hitman") in and had John regulate it and now it gains or loses about a second a day. John is fantastic!

OMG! The new Korman location is amazing...upscale, elegant with many high-end jewlery designers…read moreand watches. Jen, took me slowly through the jewelry store pointing out key designers and pieces of interest. She even made a wish list for my husband. I am sure he is going super happy about that. Smile. Immediately what is striking is the unique chandeliers, paintings and modern furnishings. It truly looks like the building inside has been extracted from Paris. Jen humored me by showing me a $1M necklace, way way out of my price range. The Korman jewelry was absolutely exquisite. Fortunately, they have some affordable pieces as well. There is a luxurious bridal room to discuss bridal pieces. This room is warm, inviting and aesthetically pleasing. I love the vibe of this store. Please note it is a little tricky to get to. The jewelry store is located at Lamar and 29th street, however, you cannot turn left at that intersection, if going south. So remember to turn left at the street before.

We have lived in Austin for over 30 years and have always had a great experience with Russell…read moreKorman. My wife and I were recently shopping for a gift for one another and once again chose Korman's for their quality, integrity and customer-focused, no pressure sales culture. Our Client Advisor, Claire Hickey was tremendous to work with! She exhibits great interpersonal skills, excellent follow up and is a customer advocate. We would also like to thank Griffin Holbeck for taking time to meet with us. If you are in the market for a product from a company with a large selection of watches and jewlery, high integrity and quality, we unequivocally recommend Russell Korman.

Reached out had an appointment and then never showed or communicated. Unfortunate because the store…read morewas always good. No reason for lack of communication!

Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Again I come in to have links taken out of my wrist watch this afternoon and for the same repair…read moreand I was in and out in 5 minutes. Supper fast easy parking and great work for a reasonable price. Try them out yourself and I bet you will like them

I went in today, thinking that my watch's movement was bad, based on consultation with an AI…read moreprogram. Clark, the repair guy, took one two second look at the watch and said that the watch had stopped because the second hand was touching or blocking the minute hand, somehow stopping the watch. He worked on it while I waited, for 8 minutes. He fully fixed it, but didn't want to charge me. I'll be back to that place!

I stopped by in search of a unique zodiac pendant that I could wear daily without being…read moreoverwhelming. I had considered various options from other designers and online stores but sadly those pieces were just too large for my liking. That said, while the store did not have any zodiac pendants on hand for visuals, Bill was kind to show me two catalogs. I browsed both and finally selected a piece in 14K yellow gold - made to order. It took about a week (purchase date to completion) - 5 business days - and I was very pleased with the final product. Overall solid experience - I do recommend.

Phenomenal people work here. Happy to have found our jeweler in Austin, TX. Great selection of…read morewomen's bracelets in both gold and diamond. Variations of gold too based on your preference. We were pleased by our time spent at Joe Koen and Son Jewelers and appreciated supporting a generational local business.