I had a herringbone necklace that was fraying at one end. I took it to Lane Wells for repair. They…read moreshortened the necklace and re-added the clasp and it's as good as new. I had another necklace that I wanted shortened by a few inches and a new clasp added on. Which meant a new jump ring for the bigger clasp. They did this for me also. The price was reasonable and they were finished before the estimated date. Nice folks. Will definitely go back if I need anything else done!

Second time and most surely my last here. I took a bracelet in for a repair and when I got home I…read morenoticed something was stabbing my wrist and there was a piece of gold not sitting right and snagging on things so I took it off and brought it back in today. Instead of saying, "No problem! We can fix that", the blonde lady was rude and made excuses and then took it to the back (she even turned to look back at me while she was with the jeweler and gave me a dirty look). One would think that a repeat customer who paid over $200 for a small repair would get better treatment. In the end, they fixed it but why not do it with a smile....? Do not recommend. Hope your day/life gets better cranky lady!! :)

They took 1 day longer than originally expressed to me which isn't a big deal but then charged me…read more$75 just to connect 2 pendants to 2 chains... Explanation was that it was 14k gold connections used and that the language barrier may have been confusing to all parties. Between the overcharging, language barrier, and homeless population outside, I recommend you find a better jeweler. I overpaid so you don't have to...

Garnet Jewelry never fails to impress me with their workmanship. They have fixed my watch, done…read morerepairs on necklaces and replaced stones in a ring. Every repair was done quickly. The staff are very friendly. I would rather do business with a small, family-owned business and this is the one!

I'm not a big jewelry girl, but my friend wanted to get her ring cleaned. And I tagged along. Very…read morehandsome tall man stands by the door and opens the door for you. Nice touch. We were greeted and asked if we could be helped. My friend said she would like her ring cleaned. And after showing her ID and bringing her account up they took her ring and said it would be about an hour and a half. We walked around the store looking at all their gorgeous jewelry all displayed in glass cases with brilliant lights showing off their sparkle. I took a couple pictures of items I would love. So if anyone is reading this and would like to send a donation, dm me. Haha. I just want to know if anyone really reads through my reviews to the end. We left, grabbed something to eat. Returned within an hour just to see if my friends ring was done. And it was. She was thrilled it was done and it was gorgeous. We walked outside and she showed me how amazing it is in the sun. I said hang on let me put my sunglasses on, and when she put her hand out in the sunshine. WHOA! Thank God I did put my sunglasses on cause it would have been like staring in to the sun! Absolutely stunning. Her ring was just beaming sparkles. Super impressed. Now I want one. Tiffany & Co, in The Domain. What a beautiful experience I had. Even though I was not there for myself. I had a nice experience.

We drove to Austin again to pick up our wedding bands, and once again had a wonderful experience!…read moreAmy G., our advisor, has been truly exceptional on both visits. She went out of her way to get to know us, asking about our wedding plans and our time in Austin, which made the experience feel very personal and genuine. Amy worked within our budget and gave us honest, thoughtful recommendations--something we really appreciated as first-time buyers. She never tried to upsell us and was sincerely invested in helping us find something meaningful. Her service made the entire process positive and memorable. One small note: the security staff during our first visit was noticeably more welcoming--he greeted us, opened the door, and set a warm tone right from the start. The security during today's visit wasn't quite as friendly, which stood out in contrast. Overall, still a great experience and we're very happy with our rings and the service we received!

What wonderful people. We went there because an online review rated them #1 for repair service. The…read morereview was right! Great service. Seem to care about your jewelry. My wife needed her rings downsized due to weight loss. They quickly had a solution that has worked well. They wouldn't let us leave until they had cleaned all her jewelry. The total cost: $0.

I knew the previous owner, Milton Doolittle from 50 years ago, when I worked for him in Houston…read more Benold's is the place I go, even through I have moved from Austin, for my jewelry repair needs. They are the best!

THE RUMORS ARE TRUE!! This is by far the BEST experience I…read morehave ever had in a jewelry store. Jason works the bench and came out to personally help me with setting a loose stone my grandmother gave me before she passed. He was extremely helpful and patient with me, answering all questions and more. I have a feeling I will be coming back for a long long time!

HILDEBRAND Jewelers is the BEST! The service is…read moreincomparable! We recently brought an old diamond ring setting to the store for restoration and updating. Van made several suggestions for replacement of the missing solitaire. In less than an hour's wait, I left the store with a resized, magnificent ring that looked brand new! We cannot recommend HILDEBRAND JEWELERS highly enough!

Great experience. Was greeted immediately and me and my daughter were offered water and snacks…read more Very clean store and staffed well so wait times are not a long time. We were helped by Desmond Florence. Answered all my questions and allowed me to try on multiple models to get a feel of every color and style they had on exhibition. Thank you for assisting me and my daughter!

Had previously dealt with the Ben Bridge which was in this location and purchased multiple watches…read morefrom one of their salespeople (Joyce) over the years so I was disappointed when that store closed. However, after a few months the location now has a much nicer and larger Jewelery Store which I had not been familiar with previously. Zadok is one of the nicest luxury jewelers that I have ever been to and my super nice and helpful salesperson is now working here.

Best experience I've had with a jeweler. Came in for a repair and they offered same day service for…read morehalf the cost of my previous jeweler. Learned a lot about the owner and the business. Inside the fiesta, take a left and go all the way down to the last store.

Love the owner and Chita been coming here for years. Some times in and out jewelry repairsread more

Came in to get my tennis bracelet resized because it was too big, and the jeweler said it was 'too…read moretiny' to work on. When I asked for a suggestion on where to go, he said... the mall?! What kind of jeweler can't handle a simple link removal? Pure laziness. Took it to another jeweler, and they got it done with no problem. Moral of the story: Find someone who actually knows their craft! #DoBetter #JewelerFails

I travel to Austin every few months and absolutely love this city--but more than anything, my wife…read moreloves jewelry. I'm always on the lookout for unique, beautiful pieces, and nothing compares to what we've found at Kim Son. Sandy and Huy, the owners, are not only incredibly talented but also some of the nicest people you'll ever meet. Before discovering Kim Son, I had purchased jewelry from other stores in Austin--but those stores would actually send the pieces to Kim Son for setting and repairs. That's how I first came across them--and I've never looked back. Huy's craftsmanship is unmatched, and their pieces are simply stunning. Not only do we purchase all our jewelry from them now, but we also trust them with every repair we need. They're super honest, very fair, and make you feel like family. If you're in Austin, Kim Son is a must-visit--you won't be disappointed.