Absolutely appalling customer service. We waited weeks for a service call only to have them come out, not fix the problem and then ghost us for over two weeks. Should not have to call daily to get a date to have a job completed that they didn't fix the first time around. read more

Alex from Garrett Pillsbury just finished an appointment at our home. We asked that he service our central air conditioner. While conducting his inspection, he discovered that one of the cellar vents was wired incorrectly and made the necessary repairs. He then went on to clean the fins on the central air conditioner. Alex was very professional and a genuinely nice person. We just found a new company to do business with in the future. Thank you very much read more

Dan provided excellent service on our 10 year old propane heating system. He was very knowledgeable and answered all of our questions. I would highly recommend him for any future needs. read more

The used to be great. Now you can't buy parts from them. Fk them. Spend you're hard earned money elsewhere. Do it yourselfers don't waste your time with these clowns. read more

Well the good first they installed the sink drain good and on time. Paid the bill. 3 months later had a leak, got billed a month later. Questioned the bill rather or not it was covered, it was no charge. 4 months go by get another leak, same plumber cant fix it not able to disassemble the "repair" he did. said the only way was to cut out the garbage disposal and replace it with a new one. Which I provided, got billed questioned the bill again wait for two month get another bill called to find out I was sent a court date for a bill that I had not even had my question answered. Dont use this company they dont honor their work and will take you to court for a four hundred dollar bill read more

Matt did any Outstanding job helping me with my septic tank issue- Very Grateful for his "Above & Beyond" Assistance. Thank You!

Incredibly disappointed. I have spent a lot of money with this plumbing company over the past year fixing, re-fixing and finally replacing a toilet, only to finally get Roto Rooter out. Who actually solved the problem. I now have an issue with a sink and I thought....I will give them another chance. I call and I am told that they cant fix me into the schedule for at least 2 months. Amazingly poor customer service. Buyer Beware. Sarah C read more

I am low on heating oil. So I called to ask questions about my next schedule of the heating oil with auto refill and schedule for furnace clean/ tuneup. I am glad to speak with Leeann. She is new, nice and knowledgeable. She can pull out my account and get the solution right away rather then directing me to speak with someone. I had bad experience before when I contacted the company for info. The person I spoke before who was not helpful My heating oil was delivered the next day. Thank you Leeann read more

Dan & Pat Hadley of 48 Windward Pointe Dr Wells, Me. would like to compliment an employee of yours Trevor Burgess who recently has performed an over & above excellent job of performing our Maintenace on our Heat Pump (AC & Heating Unit) whom we had purchased from your company. Also, he had cleaned out our Air freshener. We wanted to let know, we had in the past other Maintenace people who didn't do the amount of correct maintenance as Trevor has performed & we are very pleased. read more

Totally unresponsive after 8 days on emergency call list for service repair on a board which they messed up and mishandled. Longtime customer left 4 different messages over last week with zero response. Meanwhile still have no heat. read more

Thank you so much for your prompt and excellent service! Matt took care of everything and explained it all so well.

GP came out to my house to fix a faucet in a tricky location and did an excellent job. Matt did a great job and even rescued a matchbox car from our tub water spout! read more

I would give zero stars if I could. The service guy came out and diagnosed the problem with my Mitsubishi splits. Said he could get the fuse that needed to be replaced on Amazon so it would be quick. Yay! It's been a hot, humid summer and I've got an elderly cat for whom the heat/humidity is difficult . That was two weeks ago. I have called Jen in dispatch numerous times, just trying to get an eta of when the part (that they did not order from Amazon) might arrive and we can get this fixed. She initially promised to get back to me with the info. Since then, the person who answers the phone says Jen is in, but when she tells Jen who is calling, Jen miraculously isn't available. Every. Single. Time. And though I've left several messages, Jen never returns them. This shoddy, rude, unprofessional customer service is unacceptable. You have choices. Give your business to a more deserving company. I know I did, just this morning. Another company is taking over my situation. read more

If you're going to use a plumbing company stay away from these guys they do a terrible job didnt get the job done correctly then insist to get paid on something that they didn't take care of in the first place their office manager is beyond rude. I would probably fire her if she worked for me . She represented the company in small claims and the judge ruled in our favor because they didn't take care of the issue so if they ever threaten you with a court case proceed with that and play their game in the long run they end up losing both in the courts and also losing a customer read more

Back in January my furnace started blowing black smoke in the middle of the night. I called first thing in the morning and they sent over some idiot who said he couldn't do anything. Worse company ever. read more

My experience w/Pillsbury has ALWAYS been favorable and I'm never disappointed. Once I hear "Garrett Pillsbury is on their way," relief is instantaneous! We've used these folks since I became disenfranchised over the consistently poor service from another company in the area. The day I arrived home to find not one, not two, but THREE of my old service providers' trucks in my driveway, I thought "I can't wait to see the bill for this problem," which was a valve! That was 9, 10 years ago. And I have NEVER regretted switching over to Pillsbury. There are two sides to every story and the truth usually occupies a middle ground between the two. As far as this reviewer is concerned, you can't find better service on the southern Maine coast, period. read more

I had a water leak and called Garrett Pillsbury- they sent Matt who was Outstanding- he found the problem and resolved the issue. The company has outstanding customer service and exceptional employees like Matt. They are my go to provider for all my plumbing and hvac needs. Truly exceptional service! read more

Called for service, a rude woman answered. Seems that since I'm not a customer yet, she really didn't want to help me. I won't be a customer after that. Unable to give no stars. read more

STAY AWAY, WORST EXPERIENCE EVER!!! we hired Garrett Pillsbury Plumbing to install our shower and bathtub, new bathroom sink and toilet. The charge of $5400 was only for labor no parts! The first plumber they sent put the slide bar in so close to the valves for the shower and tub that we could not lower the handheld shower on the slide bar all the way because it hit the handle to turn the shower on. When I mentioned to the plumber that it was too close and I couldn't use the slide bar his comment to me was "you'll get used to it "I said not for $5400 I won't get used to it! then he left the worksite a mess every day nails and screws on the floor shots of wood and even use the toilet and didn't flush it! Now they have the job done and they are fully paid by us and the shower is leaking and they refuse to come back to fix it . Do yourself a favor and choose a different Plumber. We were referred to them and they had great recommendations but obviously they have gone downhill! read more

Very poorly managed company. I've been a customer for seven years. Even simple services like winter water shut off is screwed up. The service people are not consistent (Sloppy/Attention to detail is Lacking). The office staff are poorly trained with just awful people skills. Excuse making is common ie. "That's not my department". I honestly don't know how they stay in business with the attitude they present over the phone! Apparently, they don't care if they lose customers. Stay clear of these people. read more

This place don't give updates. You need to keep calling them. Who ever is answering the phone is not much of help. Our heating is working before they did the service. Now is not working and it's hard to get hold of this people. read more

Called last summer to have my furnace replaced a Wayne Parslow came to my house to do an estimate. He said he would get back to me with an estimate, its been a year now since then and never heared from him. Called the office many times since then and still no one from Garrett is intrested in selling me a furnace. read more

I have dealt with Garrett Pillsbury many times and have always been pleased. 4weeks ago we replaced our aging furnace and hot water system. They competed the job in 1 1/2 days. The install team was courteous, clean and very professional. I would recommend them for any heating and plumbing needs you may have. read more

Buyer beware, they are very good at scheduling appointments and billing. Everything in between is suspect. They also do business under different names. They regularly send "green Rabbits" out to who know little or nothing. Then get very ornery when confronted with complaints of poor service and start to communicate under the name CSA Enterprises. All in all buyer beware, read more

Very good service,whenever I call with a problem, Garrett Pillsbury shows up the same day and fixes the issue in a timely manner. Much better service than my last heating company (Downeast) and not as pricey. I would recommend GP to anyone. read more

I've been very disappointed with both the customer service and technical support offered by this company. I work for a property management office and the latest problem we had with GP was over a tenant with no heat. Our maintenance supervisor called GP and answered all the questions about the problem, including giving the information that we knew the boiler was working correctly so that would not be part of the problem. I called to make sure that the tech had all the access information that he needed at 11 am, leaving a message for the dispatcher who never called me back. The tenant called at 3:15 to tell me that the tech had pulled into the parking lot and hadn't even gotten out of the car. When I called GP to ask if they were going back, they told me that the tech had checked the boilers and that was all they could do. The people I spoke with on the phone were very rude and told me that we should seek another vendor since they always have trouble with our equipment. They eventually spoke to our maintenance chief and after being rude to him as well, they will be returning to the property. Hopefully this tenant can get her heat fixed, but I'll be recommending that we don't use GP for future service. read more