Had a reset switch go off on the burner which was due to a soot buildup. This resulted in no hot…read morewater. I let them know at 9 am and they were on premises and fixed the problem by 11 am. Can't ask for better service. Thanks, guys!

I called last minute for oil and was pretty low, less than 1/4 tank. They came out the same day…read moreeven though I wasnt their customer. Receptionist was very kind. It was after hours when their guy showed up, working overtime just to get people their oil. I highly recommend this company!

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

Honest prompt and fair priced. No issues, about to hire Onofrio again for another whole house…read moresystem at another property that Climate partners originally installed , they went out of business & Bowman took over and refused to honor my warranty with climate partners for the 3 year old American Standard whole house heat/air system. Bowman then charged $2400.00 for a circuit board and more Freon!!! Only reason I'm having them come out again is we have one more maintenance call due & paid for Which is needed since system totally not working due to a power surge a day ago. BUT! I will then have Onofrio take over and deal with my properties. Shame on Bowman and kudos to Onofrio!

My daughter in law asked me to leave a review because she was so impressed with the experience…read more After dealing with another HVAC company that left a bad impression, this company was a breath of fresh air. From the first phone call, everyone was friendly, helpful, and happy to answer questions. The customer service alone stood out. Even though they were a little more expensive, the professionalism and kindness made it worth it. It's nice to see a company that still knows how to treat people.

I called Stratus on a Saturday to leave a message, not thinking anyone would answer. Mike answered…read moreand knew he had a busy week coming up so he stopped by my house on a Sunday to discuss a ductless system. He took measurements and had a quote to me 24 hours later. I had 1 other quote and had 2 no shows from other companies so I was very impressed. Mikes quote was much less than the other quote and his timelines for install was also 4 weeks sooner! Mike was here with his employee right on time and installed our system within a few hours. He answered all my questions and even sat at the table and registered my unit for warranty for me. I have called him back to service my furnace and take a look at my oil tank because I thought it had a leak. He's always on time, always professional, great pricing and excellent service. We have had our unit for almost a year and have had no issues. I'm beyond impressed with this company and highly recommend them.

From the owner: Last year we helped qualifying customers receive $1000s back in Utility Rebates through EnergizeCT…read more We specialize in the installation and maintenance of High-Efficiency equipment to help lower the cost of operating your heating and air conditioning system. Estimates for residential replacements are Free! No High-Pressure Sales Tactics. We are a Fujitsu Airstage Partner Heat Pump Installer and have installed many minisplit and ductless systems. We offer preventive maintenance and repair of oil fired equipment. We offer a solution for every budget and work with groups such as EnergizeCT, Capital For Change, CT Greenbank. We offer finance options and accept most credit cards. CT S1 License 0397610.

Rob runs the best business around!! He is reliable, fair and knowledgeable. He has been servicing…read moremy house and rental units for years now. I will always use him for my heating and cooling needs! Keep up the great work!

From the owner: High Quality Heating and Cooling is your premier destination for top-tier heating solutions and…read morecooling services. With a steadfast commitment to excellence, we specialize in the installation, maintenance, and repair of boilers, air conditioning units, water heaters, gas furnaces, propane furnaces, and oil furnaces. We are dedicated to providing reliable and efficient heating and cooling solutions tailored to your specific needs. Whether you require a new installation or routine maintenance, trust High Quality Heating and Cooling to deliver superior craftsmanship and unparalleled customer service. Keep your home comfortable year-round with our trusted expertise and comprehensive range of services.

This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

Apparently, if you buy over retail oil from them they'll do you a favor and work on your home…read moreheating equipment. If you don't buy from them don't bother calling, "We can't help you out" as per Tony. I guess they don't need the service call business.

called to have someone install a new thermostat. He wanted 450 dollars and they would credit my…read morecredit card if it didn't total that much. Just to come out was a flat 200!