Pat with Fireplace 911 did a great job fixing up my gas fireplace. He was very knowledgeable, did…read morethe job correctly and was a great value. He's busy, so schedule him ahead of time, and when he comes, know that he will do the job right!

Never responded to request for service of multiple fireplaces. Took my business elsewhere.read more

I highly recommend SafeHome LLC for any chimney repair work. From start to finish, the…read moreprofessionalism, communication, quality of work, and overall service were outstanding. We received numerous quotes for the project, and SafeHome offered the best price by a meaningful margin while still providing an exceptional level of service. They replaced our chimney crown, repaired a broken section of clay flue, and installed a new chimney cap. The work was completed professionally and with great attention to detail. What really stood out was how much they went above and beyond the original scope. They had some material left over from the project, so rather than simply wrapping things up, they repaired a broken chimney shoulder and retuckpointed several failing mortar joints at no additional hassle to us. That kind of extra effort says a lot about the pride they take in their work and how they treat their customers. Jake and Ryan were excellent on site. They were friendly, knowledgeable, respectful of our property, and took extra care to protect our recently refinished deck while completing the work. Zach, who handled the administrative and communication side of the project, was equally great to work with. He was extremely professional, responsive, communicative, and made the entire process easy from beginning to end. It's rare to find a contractor that combines excellent workmanship, strong communication, genuine customer service, and very competitive pricing. SafeHome exceeded our expectations, and I would absolutely use them again. Easy 5-star recommendation. Would give 6 stars if I could

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

15 years ago bought a gas fireplace from Woodland. From sales to install to service, they score a 5…read moreout of 5. For instance, just today I had it serviced. Adam immediately identified a faulty switch, replaced it and then said, "No charge." I objected. (I like to pay my way.) He insisted saying that he should have caught it last maintenance visit. So, no charge. Who still does that? Woodland does! This kind of integrity and customer care is very rare!

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

2nd experience with this company, first fireplace was fine but didn't have them do much so we went…read moreback when we were looking for another to add to our house. This was a 16k fireplace- the project was a mess and damaged our house extensively in the process. They lost the original design of the hearth, pushing our project back weeks because no one noticed it hadn't been ordered. Failed to communicate dates that the inspection was occurring from the city, so he showed up while we were out of town. The subcontractor-mason was a mess- I expect dust etc when you're completing any type of remodel but this was extensive and he took very little care about not causing a mess or damage. -he didn't cover our rug and ended up wrecking it with mortar in both the living room and by the door -he didn't cover stair treads which ended up getting extensively scratched -only partially covered walkway, so wood flooring was scratched -used wood bench and my new kitchen table to lay out stones and tools (both ended up with scratches, dents and paint chips- I actually heard him drop stones onto the bench from above - dropped stones on the wood floor causing a chunk to come out of my floor - our couch was covered in huge chunks of wet mortar across the room -bathroom had mortar tracked into the rugs (bc shoes were never removed only wiped on MY rug -built in bench that they new needed to open can now not open because the stone he placed is too large to allow it to. Overall- company doesn't care. ‍

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

Pete's Fireplace Service is outstanding! Pete was great to work with, communicating clearly and…read moreeven managing to squeeze me in during a very busy season. He listened carefully to our fireplace issues, offered honest and thorough solutions, and fixed a serious error a previous company had missed, which gives our family great peace of mind. Not only did he complete the full service inspection and all repairs quickly and expertly, but he also painted our dingy fireplace, making it look brand new--all in about an hour! His fair pricing and commitment to quality as a local business owner are unmatched; I highly recommend his service, which is absolutely worth the wait.

100% recommend. Pete was easy to schedule and honest with pricing. He wasn't looking to run up the…read morebill but troubleshot the problem taking cost into consideration. 6 months later when winter came around the fireplace wouldn't start. I texted Pete and he gave some over the phone ideas to get it going again. Hopefully, I never need to have the fireplace fixed again but if I do he is the only one I am calling.

this is not the DJ's who installed my furnace with care. I called for service and was told the…read moreDean's is now "partnering with DJ's. This is a terrible mega business with call centers from out of the country now that "the left hand does not know what the right hand is doing" in my brief experience. I am going somewhere else!

My original review was many years ago, when DJS was a small independent operation, they have since…read morecome under new ownership and I'm not a big fan. They don't sell parts anymore, and every little thing they do is another fee. They don't really repair stuff anymore and instead try to sell you expensive new things.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

Last week, I called and set up an appointment for a technician to come out and take a look at our…read morefireplace, which was working, but occasionally cutting out. Last night, we were sitting in our living room watching TV while warmed by our fireplace. Today, their technician comes out, takes it apart, cleans it, "condemns" it, disables it, and generally charges me $300 to turn a fireplace that works 99% of the time into a fireplace that works 0% of the time. He said the cause was a piece of tubing that had sprung a hole. Tubing! A place that sells gas-powered fireplaces couldn't replace tubing! The only reason I had them out was that none of the other repair places I found would "service that brand."

This review is targeted at the employee, not the store as I know how hard it is to find talented…read morehelp these days. I went into FH&H yesterday and spoke with the sales rep. All I was looking for were a couple of clamps to finish the installation of my wood burning insert. This guy obviously had no clue what he was talking about and kept insisting that these circular clamps need to be manufacturer specific. He went on so long about it that the customer he was initially talking with left the building - I figured she saw an opening and hit the road. I ended up finding the stainless clamps at a near by big box hartdware store. My advice to the owners of FH&H - find a new showroom sales rep - this guy does not have what you need.