Received a recall for a defective emergency brake harness plus need a 7500 mile service on a new Chevy Blazer EV RS Made an appointment, which was cancelled after the dealership said they did not have the parts required for the recall... Didn't they know that when an appointment was initially confirmed the first time? ‍ Made a new appointment! Upon arriving ON-Time my Blazer EV RS vehicle sat in the service lobby for an hour before being serviced.... I mean, why bother agreeing to an appointment when it is not going be honored by the dealership? It took approximately an hour for the vehicle to be serviced, which again, involved a recall on the emergency brake harness and tire rotation. I hand washed my blazer the next day, and discovered that the tires had not been rotated. WTF ‍ what a waste of my time.. With a lot of searching, I finally found my service rep's email and sent him a question regarding the procedure for rotating tires. acabrera@jackburford.com No response - was not surprised. And then contacted the general manager via email; jcornelison@jackburford.com No response Now I have zero confidence that the emergency brake harness recall work was actually done. So much for my safety! I will never bring my vehicle to this dealership nor recommend it to anybody and will be posting these comments on other related consumer sites. read more

Can't schedule and keep appointments for service. I booked an appointment to have my car serviced weeks in advance, received a text 3 days before asking me to change my time due to double bookings. I changed it to another day/time and then received another text saying that time had already been taken and asking me to change again. All I can say is wow, would I really let you work on my car if you can't even do something as simple as make and keep an appointment. Never had this problem with Dan Cummins in Paris, just take my business back there, sucks to drive from Richmond to Paris but at least they can make appointment's. read more

I/we have bought several vehicles from Jack Burford Chevrolet and we/I couldn't be more pleased with the way they have treated us. From sales to service they have treated us like family. read more

Jack Burford Chevrolet - Auto Repair Near Me - Richmond, Kentucky

My fiancée and I had the pleasure of working with Shane and another gentleman, can't remember his name. But I will say I've never had an easy experience buying a car until I come to jacks! Shane made sure he answered all and any questions we had as well as the other gentleman who helped us out! We traded in our "daily driver" for a new 2022 trax and we couldn't be happier! 10/10 I highly recommend!!! read more

Jack Burford Chevrolet - The new 2022 Chevy trax - Auto Repair Near Me - Richmond, Kentucky

have been a customer there for many years. Bought a brand new vehicle Chevy 2021 Custom Truck. when I called about the break issue. Natalie in service told me that it was not a manufacturer issue. No recall, however the truck was brand new! it was under warranty anyway. we took the vehicle elsewhere. they have persisted to call. aggravate and try to get us back to the point of harassment . James the service manager accused me of cursing Natalie in service, knowing that I have never done anything like that i. almost 20 years of service. They lied. They will continue to loose other customers. read more

When your truck transmission goes out while towing a camper and your 600 miles from home and you are stranded . Don't expect them to make an exception for you . "Sorry we are booked out 8-10 weeks on transmission work" Fortunately we had re-towed to someone who wanted to help at Southerland Chevy and we're back on the road in 2 days read more

Took my 2021 Silverado to jack burford in hopes of finding out a squeaky break noise that only squeaks in reverse . I explained this to Natasha the service writer after I Dropped the truck off for a diagnostic check. She didn't even take the time to listen to my concerns and kept interrupting me like she was annoyed . Later that day she called and informed me that the mechanic found uneven break wear on the rear pads . My wife picked the truck up and went home . Fast forward two weeks I get home haven't driven the truck in a couple weeks since it was picked up the squeak was even worse . I called and spoke to the general manager explained the situation and he said the mechanic told him he never took the wheels off ,just drove it around the shop doing some hard breaking to dislodge the noise . Sounds dumb because they're causing more damage. Mechanics excuse was they didn't want to run the bill up on me but thats what that diagnostic fee is for . So I was charged 150$ for them to drive my truck around and take a guess what the problem might be instead of taking one wheel off and taking a look . I took the wheels off found the problem immediately. The general manager refused to give me my money back after admitting they where at fault but offered a small discount for my troubles like I would go back . It's fraud . Don't take your vehicle there, they are scamming people. read more

they Lie more than any business I've ever seen and they try to screw people the gm is not professional when I told him I had him on recording saying he would sell a truck at 58,000 he said I ain't selling you nothing now and stormed out of the office when we showed up he would give us the deal he said on the phone also the salesman said 3 or 4 times it comes with a 7 year power train when we show up with our cash to put down and go to close they denied it and said it only 5 year power train on a brand new never owned 2023 with hail damage I highly recommend people to go anywhere else or get a bicycle before buying here read more

Before I continue, I would like to preface that I almost NEVER write positive reviews. **Sales Review** Although I did not end up purchasing my vehicle from Jack Burford, I did do some shopping at their dealership before purchasing my 2016 Chevrolet Cruze at from another dealer. The only reason I did not purchase from this dealer was due to their lack of price flexibility. Because GM rewards dealers with high volume, smaller low volume dealers aren't able to offer as competitive of a price. But PRICE ISN'T EVERYTHING. At the dealership I purchased my vehicle from(not Jack Burford Chevrolet), they were focused on volume. I was just a number to them. They did not know much about the vehicles and just kept pointing to the sticker telling me to read it... The sales team at Jack Burford was very knowledgeable about their products and knew what features were in each vehicle based on the trim and additional packages. **Service Review** This is the ONLY Chevrolet dealership I take my Cruze to, and provides superior care to their clients. They have an amazing team who have set the bar unreasonably high for other dealerships. Pricing is always transparent, they don't push extras, and their focus is ensuring I feel safe on the road. The waiting area is clean, comfortable, and functional. I am able to bring my laptop and work while I wait for my service to be completed. Overall, this dealership does an amazing job of caring for their customers, they should be a model for other dealerships, but unfortunately GM prioritizes sales volume over how the dealerships interact with their community. read more

The staff here were very helpful & friendly. We were on our way back to Cincinnati and our check engine light came on. They got us checked in, and the problem addressed very quickly. You can tell they care about their costumers! read more

Purchased a New vehicle from Jack Burford Chevy. The process was painless and they are a no pressure sales staff. They did what they said they would do. If you are in the market for a vehicle see Wes Cummings and the other sales staff for your needs. The staff i encountered during my purchase and being shown around the dealership (sales, service, parts) all were friendly and courteous. read more

I took my Volt in for a service replacement on the passenger side mirror. I would love to give them 5 stars but when I called and got the mirror ordered they never called me back to schedule an appointment. Once I called them and got it scheduled they did an amazing job and were pleasant to work with. They were quick and the mirror looks amazing. read more

Me and my wife was looking to get a second car. After getting our first car from Jack Buford. We figured we would go back since we had such an amazing experience. After looking at the few cars they had. We checked out a Traverse. Test drove it there was a weird sound they fixed that. And then came back the next day to test it again. everything seemed to check out. So we got it. During the buying they said the battery was replaced. At first I was like oh cool. But thinking back on it should of asked more questions. Not even 2 days after getting it. The Voltage was going down to a low level. Barely got it to Auto zone to test the battery and alternator. Come to find out the Alternator was dead and needed replaced. Called the Dealership to inform them of the issue and to see if they would fix the problem to keep the customer happy after 2 days of having it. They said bring it in we can look at it. They call a day or 2 later saying yeah it's the alternator. And if we fix it that will be 1200 dollars. crushed and mad I told them to park it and had to tow it somewhere else. I would not recommend buying anything from them. After this experience I believe them to be a shady place of business. And the fact that during the inspection an Alternator isn't something to check just blows my mind! Too long didn't read. if your buying from them your going to get screwed over! Go buy somewhere else! read more

Bought a 2017 Suburban Premier from this joke of a car lot on sept 11 2019 ! did not even make it home from Richmond to Lexington before started having problems. I've had the vehicle in two shops now which I've only driven the vehicle for 12 days since September 11. Vehicle just had two repairs done to it for $5000 plus and now needs another $4000 worth of repairs to the engine that they're telling me this vehicle was a sound vehicle and safe to drive (aka) Jack Buford It's amazing the warranty company has covered all this considering the total bill after this repair will be $15,000 worth of repairs to this vehicle. JackBuford Chevrolet is a joke and has no clue what they are doing in the mechanical aspect !! Would not recommend to buy a vehicle or have any service done here unless you want endless headaches read more

My daughters car was having issues and she is in Richmond for College. I asked her to take her car to them for repairs and they charged her 2000.00 in repairs without telling her she also had a cracked cylinder. That repair was more than the car was worth so I'm sure they knew and never mentioned it. I specifically asked them to check it. After paying 2,000 the car still wasn't working and had to be towed off the lot. I called several times and the manager never called me back until I had the car towed away. Terrible customer service and a very dishonest and incapable service department. Don't waste your time or money on this establishment! read more

I was thinking about buying a used Chevy Impala from a co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first time calling them. I was planning on using them for service and maintenance if I bought the car. anyway, a male picked up after I was transferred to service dept, I said I wanted to get an inspection of a car I am thinking about buying. He said, We don't really do third party inspections, you would have to buy the car first and then we would inspect it. My jaw drops and even though he couldn't see it, I had a dumbfounded look on my face. What? are you saying? I should buy it first and THEN have it inspected? Doesn't that kind of defeat the whole purpose of an inspection! OK I thought, maybe some miscommunication or the phone reception going in and out or maybe I had a black-out, I don't know..something. So I explained that I wanted to make sure the car was WORTH buying. That it is in good mechanical condition. That the engine or transmission won't fall out in a hundred miles. silence, more silence and finally I said, can I ask why you don't do pre-buy inspections? He stammered, stuttered, mumbled and all I got out of it was "the customers get confused, we haven't done that in about 3-4 years". OMG THE CUSTOMERS GET CONFUSED. Yea, I bet it's the "customers" I mean really c'mon, what is this nonsense? Is it just me? Is this the norm? Wait a minute, maybe he was right. Because I feel confused. And I'm not even a customer. And never will be. I feel Thankful. Dumber for having had the conversation, but Thankful. Got lucky and dodged a bullet on that one. read more

I did a great job the day before Thanksgiving really appreciate that they fit me in thanks again

After i had worked out a deal with a sales man, it was changed when i showed up after work to sign papers. horrible no customer service.

I just purchased a 2020 Chevy Blazer over the weekend from Jack Burford. The whole process was so easy and professional. I want to give a special shout-out to my salesperson, Anthony Baldwin and the Sales Manager, Wes Cummins for their great work. It was BY FAR the best experience purchasing a car I have ever had! I would recommend them to anyone looking to purchase a car. read more

They will lie about your trade in so you will give it to them, will try to fight you on fixing your vehicle even with an extended warranty on it. Service manager is helpful but the GM shows little respect. read more

I contacted Jack Buford Chevrolet sales team on 5/26/2021 to purchase a new 2021 Silverado . I spoke with their salesman JJ Dickerson. I told JJ the vehicle I wanted and that I had a trade in as well. With me being 2 hours away I sent all of my trade in information via text to JJ and told them I had to have 43k for my vehicle. JJ spoke to the sales manager Wesley Cummins and they both agreed to give me 43k for my vehicle which would give me almost 5k positive equity towards the new vehicle. After sending all of the new vehicle information including window sticker to my Credit Union they realized on the purchase order that the new vehicles price was marked up 5k from the original sticker price. I searched on their website for other vehicles and the selling price online matched sticker price. I contacted Wesley and he told me the online prices are wrong and they just did a market adjustment. They are refusing to honor sticker price. read more

Actually received a telemarketing call - a cold call - from this business today asking if I wanted to buy a truck. Out of the clear blue. Have never shopped there. Have never been there. Have never talked to them. Have never heard of them. Have no idea how they found my phone number or why they deliberately called me. Right when you think you're getting all the spam, junk mail and intrusion from the outside world that you can stand... read more

We were hundreds of miles from home and we hit something, bending one of our lower control arms. They were able to fit us in and find parts the same day! Excellent experience! read more

I had a great experience with everyone I came in contact with at Jack Burford. It was time to find a new(er) truck for my growing family and everyone made the process simple and stress free. From my first phone call with Victoria, who more or less works behind the scenes, to Steven, Wes and James, I felt like I was genuinely being taken care of by family. The truck I found ticked all my boxes and my wife loved it. I was able to make an appointment, meet with Steven and Wes and get down to business with no extra hassles all before lunch. That's the way I like doing business. I've had the truck for a week now and I absolutely love it. I got what I wanted and more importantly I feel like I got what I played for. Buying used vehicles doesn't always go the way we want but Jack Burford made the whole experience special. I will definitely be sending friends and family to them, I even got some extra business cards for such occasions. Thanks again to everyone there, and another big thanks to Wes for checking in periodically to make sure I'm still loving the truck. Keep up the good work! read more