I fell on hard times busting my butt to keep my payments up I've been in contact with them daily they are now threatening to send my account to collections when I have been in contact with them they deferred my payment out to the 13th of this month set me up on a deferral plan but when they send me the paperwork I have had issues when I try to look at the paperwork for finalize everything it always says access denied which I have screenshots of every time it says it I'm beyond over this company also sold me a vehicle that is actually less of value then what they have the price tags for like 7000 over the blue book price I have kept all documentation logs of all contact between me and d them all text messages between me and them and I will get a lawyer involved and go further into debt if I have to because this is ridiculous read more

I owe my sanity to Gateway. They have been excellent. They go above and beyond for their customers and I think that kind of customer service and interaction is few and far in between these days. I have had so much going on in my usually boring life and don't know if I could of held it together without the great people at gateway. They helped me each step of the way so far and I just can't thank them enough for their great customer service during a hectic and crucial time in my life. They are hands down the best! read more

I'm a dealer with them and truly they have helped so much compared to my other lenders !!! Id go with gateway any day of the week, they help their customers with so much more then just a loan!!! Id have to say working with Regina and Brennan, has been the most wonderful experience....they are so quick about everything and they don't ever mind explaining something so I can have a better understanding !! This is def a great company to work with !! - Trinity with Moto Cars USA read more

Do not finance a car here you will regret it! Sold me two raggedy cars the first one the tires and rims were bent I had to replace all the tires and rims on there found out it had been in an accident!!!! Which really infuriated me Fuel pump went out the first week! Because of them selling me a raggedy car I had to get a whole new loan I have been with them for total of six years because of their BS cars their unprofessionalism they're not caring about what kind of cars they they put you in basically junk cars And the dealerships they. deal with Right Way Auto is trash they tried to put me in a 2013 Acadia then put me in a 2014 Acadia that had all kinds of issues with it that also had been in a accident I will never ever ever ever deal with gateway ever again!!! rude reps, they'll call your job harass you call you for $10 repeatedly just terrible. Do not finance with them you will regret it. I am so glad I'm done with them. Thank you, God.! read more

This is a a poor excuse of a company, oh you have car issues not our problem EVEN THOUGH yall sold it to me like that. I wasn't even able to drive it due to the repairs! I got behind on the payments trying to come up with the payments for the repairs. The company would bug me about my payments again I understand but would not help me fix what they SOLD ME!! 10/10 WOULD NOT COME HERE AGAIN!!! they sold me a POS!!!!! the car was running great for awhile then it went to shit -_- and then when i tried to COMMUNICATE they would try and treat me like i dont know what i am talking about or im making it up there is no way i caused over 2 grand im damages after only having it a couple months they try to help you but throw it in your face later. i will be taking this to claims court or whoever can help me because this company screwed me and my credit big time. so much for there website being a lie! read more

I been with Gateway for almost 5 years and they been very understanding with hardships and looking for ways to help you stay current with payments. my accoun manager email me during my hardship to help me keep my car. read more

1 star. The customer service reps are the same as most places, maybe a little more hard core, as they are in fact a loan shark organization. Fine. My issue is that they are worst because they take on bad from the start deals from underhanded dealerships, thus making them even more underhanded. read more

Contact your Attorney General and file a complaint against this company if you've had issues... Gateway is a subprime lender. They will constantly lose paperwork, mail letters to the wrong address, not draft auto payments as required, etc., just to repo your car in less than 30 days for "non-payment". When you ask them about the lack of communication, they will threaten you with lawsuits. In addition, you can only make your payments via a live operator; they refuse to mail you statements for you to get your account info to pay any other way. Steer clear of this place! read more

This company sucks ! Got a car in 2014 and this place first and fore most sold me a piece of shit I had to keep putting money into why making a high ass payment smh and then it got repo after all the break downs and then they keep garnishing my checks and have added interest 6,000 on top of 8,000 and I really don't know how this is legal after that many years as it 2023 now ! read more

Stay AWAY!!! They will charge you 25% interest!! If car is repossessed (a friend of mine had hers taken) they will sell your car, make $$$ and you will have to repay your full loan with interest! They don't send statements of what you owe, so no way to track their outlandish charges. CROOKS!! read more

Horrible! Horrible! Horrible! Do not get any loans through Gateway Financial! Customer service & the supervisor speaks to you with no respect & speaks to you like you're stupid & treats you like a toddler. I would think twice before ever financing anything through this company!!! read more

I am not sure why this company has so many bad reviews but i have not had any issues with this company. Over the past year we have had some SERIOUS financial issues and we have fallen behind in our payments a few times. Yes they will call a few times if the payment is not paid BUT thats what any company would do when you owe. Any time we needed to make arrangements we were able to do so without any issues. We have talked to several people and we didn't have any problems. The reps that we talked to has always told us to call them if we need to make arrangements and not just stop communicating with them. We have been dealing with Gateway since 2018 (October). But based on these reviews i guess every person has their own experience. I would recommend the company but i just suggest that you keep all communication open with them. read more

This company rips people off they took a payment the day after we called and told them to come take the car that we had just put 1000 dollars worth of work and still needed dashboard electric repaired and wheel bearings repaired the customer service is horrible read more

Where do I begin I've read alot of reviews and I now realize I am being lied to and ripped off they do not report payments to your credit report. This is a fact I had my report pulled and this car loan doesnt even exist so ur pretty much doing a buy here pay here.Dont ever move out of state as they cant seem to figure out how to do things electronically like the rest of the country. When I call I'm hung up on and dnt get the call returned I get a nasty little attitude because I need a serious situation resolved that I've been calling about for days. If I dont keep the car I promise they wont ever see another dime from me I'm getting ripped off as it is.Paying for 2 years and owe 3 times the amount the POS is worth dnt do it ppl go thru someone else. Check reviews 1st as I'm learning this the hard way -5 stars if I could do that. read more

In a bind??? Sure use them. Otherwise keep looking. Rates are through the roof. They do NOT honor the upgrades Right-Way insists they do. Reducing APR%s, having better selection next time around. Credit Reporting is a joke. Loans are reported as derogatory. I have 7 almost 8 years of experience with this company and would never refer them as a financial agency. 1 vehicle fully paid off, 2nd vehicle is 1000$ from payoff. Not one point gained in over all score. Have a vehicle i financed with a more local agency. APR is better, vehicle worth vs pay off is more reasonable not to mention 75 point rise in over all score in 3 months. Please take your time and look around do NOT bite the bait! On 2 months i can walk away with a life long lesson learned. read more

Absolutely not. I went to a car place in Manassas VA and they did not tell me any information about the people they were getting my loan through. I just figured it was their preferred bank. If I had known this was a "second chance" sending provider and I was in some type of damn program I would have walked right out and did my research. I would have never have done business with them. They do have a management team who are semi helpful but very condescending. I would not do business with them. I get it your sometimes you may be desperate and you need a car. It will not be worth it in a year, I'm telling you. Struggle and save your money and buy a car out right... or just fix your credit, and get a better car with your bank. NOT WORTH IT!!! read more

This company and there dealings are very shady. The agents are very rude and non helpful. Obviously making a car payment in time is crucial as each one of my payments have never been late until this pandemic each month since I would call a week or so behind on payments and still make the payment well apparently I missed two payments and now my car has been repoed without any formal notice. Out of the 2 years I've spent dealing with this company never have I ever had one good experience. Middle finger the owner and his sorry mission statement as his consumer isn't the first priority. Keep the car! read more

This organization is horrible in every way. They are charging a friend of mine 24% interest on an auto loan. When we asked them to mail a statement, they said, "we don't do that." Stay far, far away from these people. read more

I would give a negative stars if I could I've been dealing with this trash ass company for several yrs the car was a lemon engine had blown within the first 3 months car loan was originally 8k now I owe a whopping 16k to this company I'm not paying a dime read more

i dont have any idea why this company gets such horrible ratings?? ive been behind on my payments ( i was behind on 2 bi weekly payments) and i called and told them about losing my job and just starting a new one, they set up a payment plan, i paid 1 payment then, and they allowed me to pay my other late payment on my next scheduled pay date... (my payments are 196 every 2 weeks, i paid 2 on my next payment date), they could have easily repoed my car... but because i called and told them my situation, they worked with me. i have never once had a bad rep on the phone, and ive never had a problem paying my bill.... maybe the bad reviews are from people not communicating or just not paying?? i will add, my previous track record with them before losing my job, i always paid my payment early. read more

The worst company in the world. I bought a car (Lemon) from them in 2007 they repossessed the car when I got 2 months behind. Resold the car. They have been giving me "hell" garnishing me at every job I start over all these Years, they claim I still owe them $8,000. Jan 2021 covid 19 month they garnished me for "$840". Now you tell me if you or anyone else should do business with these evil people. Run, fly don't give these heartless people business. Let them go out of business. These people need to rot. read more

I bought a vehicle with a dealer that used gateway financial. At first yes Everything was fine other then the amount that I paid for the vehicle. Made my payments every 2 weeks like I was suppose to, and let me tell you absolutely ridiculous. I paid on time for about a year. I was offered a job in another state. A job that I really couldn't turn down. Two weeks after I got to Texas, the transmission went out on the vehicle. it was going to cost a little over 2 thousand dollars to repair the vehicle. Due to this It meant I wasn't able to make the payment until I came up with the money to pay for the transmission. Problem was I also lost my job due to not having a way back and forth then to work. They called me non stop and I told them the situation, I told them to just come pick the car up and they never did but would get called multiple times a day for payment. It has been 5 years now. I am being sued for more then I paid for the vehicle which is over 17k plus any legal fees. I understand paying your bills, and I pay my bills, but this company is absolutely garbage, the way they handle business. I offered to pay it back and offered to pay 200 a month as that Is all I can afford. I was told that was not enough. They want nearly 500 a month. I have explained to them that would make my kids homeless, or we would have to have utilities turned off. they refuse to work with me. Company is bullshit. Stay clear of them. read more

Stay far away from this place and any company that uses these people for financing! My wife had our son, so after making every payment on time for over a year we called to setup a payment arrangement. They seemed willing to work with us, so we were initially impressed. After not even being a month behind, we received an email that we need to contact them regarding our account. We work overnight, get home and shortly after hear a sound in the driveway the very next morning. They sent a towing company to repossess the car and took it! We were paying over $12,000 for a car with undisclosed flood damage, spray painted paint, bad ball joints and suspension, and fuel and brake lines that were so rusted they were leaking fuel! We have a newborn and a two year old, riding in a car worth maybe $1200 and cannot even pass emissions. Even if I can prevent one person from making the mistake of dealing with these predatory lending companies, I am happy. This will be a huge mistake, on top of the mistake you already made getting a car not worth even 1/10th what you pay! Stay clear! read more

Make sure you have atleast 6months job experience. Didnt get a loan because at the 1st of the year I started with a different company doing the job in the same building. All that changed was the company name. read more

I have gone through GFS 3 times now and they have always worked with me through all of my hardships!! Reasons I didn't rate them 5 stars 1. Super high APR & It would be nice to have access to my COMPLETE account information!! Can't see my account number, or any of their bank credentials (routing number etc.) It would be great to see the information of the bank that receives 20% of my wages per month!!! If I wasn't trying to increase my credit score, as well as them being reasonable enough to finance my vehicle... they probably would not have my business!! I successfully paid 2 vehicles without any missed payments, and still have over 20% APR. Pretty sad considering they have had my business more than once. I'm only grateful because they helped when nobody else would, otherwise, I'm very disappointed. read more

This is probably the worst company I switched account they call you the day of the payment is missed like chill out I can't stand them and they don't report they really should come take this car read more

Don't ever get a auto loans though them I going have been up taking them to small clams court to refund for overpayment because I have a contract from them they will not recognize read more

Garbage human beings. Along with the Rightway Automotive folks of 2012-2013 (specifically Mr Cooley) for knowingly taking advantage of people who are barely in the position to pay their way out of (into) debt. The folks at Gateway deserve the same fate as those a-holes at Rightway, bc they know they keep each other safe in the grand scheme of writing loan agreements. My beef is moreso with Rightway, but as I eluded to, that doesn't exonerate Gateway. Like MOST sub-prime lenders, loan agreements are typically written in favor of the lender and they win every time. Even when they lose, they've won. It's downright dishonest to charge people for something they'll never receive. I lost my job because I could not find a way in; the same scenario that brought me to Rightway 3 weeks prior on 12/27/2012). So Gateway shut off my vehicle remotely, not-to-mention, 2 weeks into the loan the timing belt snapped while driving home one day. When I picked up the vehicle from one of (Rightways) suggested locations, I realized they did not replace ANY gaskets while re-assembling the top end of the engine. Smoked like a chimney from then on. And after paying the deductible, Gateway made sure to shut me off before attempting to leave the lot. Real aces. However, after talking it over with them on the phone, they agreed to turn it on so I could continue to fight the good fight. I eventually was left stranded again, 70 miles from home, told them to come get this vehicle (it has broken and stranded my family) they said they'd auction it off and deduct the difference from our balance ($10,000). As of 2010 I owe them over $17,000 for something I do not possess, nor did I, in ANY way, receive anything worthy of 1/4 of the original loan amount. Fyi, it was a 2004 Dodge Caravan with a 4 cyl, bald tires, no windshield squirters, no horn, and I was told I'd be able to trade it in. I soon found that was no part of anybody's agreement, it was a lie to get me into the vehicle. Although, these issues stemmed from Rightway, Gateway is guilty of greed and complacency, all the same. read more