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    Gateway Hearing Aid Center

    3.0 (2 reviews)

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    8 months ago

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    5 years ago

    Max is the best! Takes time to determine your needs and goes out his way to fulfill them. Thank you for helping my husband hear me!!

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    HearingLife

    HearingLife

    3.3(3 reviews)
    0.7 miMill Park

    I bought hearing aids from Lorraine at this location some years ago. They work great. Very few…read moreissues and Lorraine was fantastic. I've been called fairly regularly about getting in for an appointment to check up on my hearing aids. It's been a couple years so I set an appointment. Before I get into details I want to make it clear that the staff at this location were very nice, gracious and were welcoming. I will likely purchase hearing aids again from this location again. However, I also felt like I was at a used car dealer. They wiped my hearing aides clean, plugged them in and put new mesh covers in. I can't help but feel like all they really wanted was to sell me hearing aides. Strange feeling. Whoever you are in management, stop pressuring these people to sell hearing aids. Customer service always comes first.

    I wasn't aware of any hearing problems, but I got a flyer from these folks offering a free…read morescreening, so I figured "What the heck?" and made an appointment. The person who examined me determined that I would benefit from hearing aids, so I got a pair. After some weeks and several adjustments and tweaks, I concluded that I wasn't really being helped. I went back, and this time, the person told me I needed a different style, and added "I never would have put you into these." Made me wonder who was right - the first provider, or the second? So, I got the new style, and following several weeks of use and several tweaks, I concluded (again) that I wasn't getting anything out of them. Fortunately, I was still in the return window, so I wasn't out anything. They were very gracious about the return, and didn't give me a hard time about it. I've always had a sneaking suspicion that if someone's income depends on them finding that you've got a problem, they'll find that you've got a problem. HearingLife didn't dispel that suspicion. However, as long as you've got insurance that will cover the costs, you have nothing to lose by trying this place out.

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    Pacific Audiology Clinic - Dr. Lindsey Hill

    Pacific Audiology Clinic

    4.3(48 reviews)
    4.3 miNortheast Portland

    My husband needed to find a new hearing aid provider here in Portland since the last hearing aid he…read morebought was nearly 18 years ago in California. He called his original audiologist who referred him to Pacific Audiology Clinic and Dr. Allison Bradley. Before he went there, though, he thought he'd try to save some money by exploring Costco's offerings. That didn't go so well. Because he only wears a hearing aid in one ear, Costco couldn't provide a hearing aid that processed the sound quickly enough to match how quickly he heard sound through his unaided ear. This surprised him considering that his 18-year-old hearing aid had no such problem, but Costco didn't carry his old brand. He also felt that considering how quickly they gave up trying to help him and offered to refund his money, they didn't really want to take the time to provide hearing aids for people with more difficult situations like his. So he saw Dr. Bradley here and immediately felt confident that they'd take care of him. Little did he realize what an effort that would be on their part. Apparently today's hearing aids are far more powerful than his old one, which was good because he wanted more amplification. However, it meant that getting a perfect fit was necessary or else he would hear annoying feedback between the hearing aid's microphone and speaker. While wearing a hearing aid that sits outside the ear could've more easily solved this problem, he didn't want to give up the hidden "completely in the canal" style of aid that he's always had. Nor was he willing to sacrifice good quality sound that seemed as natural to him as what his unaided ear hears. Never did Dr. Bradley pressure him to make these compromises. He can't remember how long it took from the first time he saw Dr. Bradley until he finally had the hearing aid he wanted, but he thinks it was close to a year. That wasn't any fault of hers. The difference between a tight yet comfortable fit likely came down to fractions of millimeters. Any movement in his jaw could also cause the ear canal to move ever so slightly and produce annoying feedback while eating or talking, etc., so it just became a matter of trying countless aids in various situations until one finally worked. The extreme level of patience and graciousness along with the clear expertise and knowledge of all of the manufacturers and their pros/cons made working with Dr. Bradley simply a delight for my husband. He said her staff is equally terrific. Few hearing aid candidates will have as difficult of a time as he did. But his experience demonstrates that you get what you pay for, and while Pacific Audiology Clinic certainly didn't make a profit on him considering all the effort they had to put into getting him a new hearing aid, he's convinced there's no better audiologist or more pleasant one in the greater Portland area.

    It is a mystery to me how a so called professional front office can we run so poorly. My first…read moreappointment changed locations twice, one attempt to cancel me, one attempt to reschedule unsuccessfully to later on after several phone calls between both locations and an attempt to talk to the manager about the poor form of this schedulers/receptionists, magically gets restored without incident at a different location. Second appointment: a repeat of the same, tried to rescheduled my appointment, I was very inconvenienced and frustrated, again, tried to to talk to the office manager, after all of that I was able to keep the same day but at a different time. Honestly, who is running this tragic scheduling. Maybe it's an isolated incident but I have a feeling it isn't. Certainly not a professional outfit. Two thumb down!!!

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    Pacific Audiology Clinic - Dr. Oriana Maldonado

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    The Oregon Clinic - Gateway

    The Oregon Clinic - Gateway

    1.7(3 reviews)
    1.2 miHazelwood, Northeast Portland

    Absolutely bull crap of a clinic and management. Everyone is running like chickens without heads. I…read morework in medical management and know in detail how things are supposed to be run. Sadly it looks like it being run by a 3 year old. First of all the appointment I had was a year in the making. The referral took way longer than is actually acceptable by regulation. On top of this when I check in for my appointment guess what. No profile was created for me. No chart was started. No appointment was scheduled. For the procedure it is risky to go so long without eating and since it was scheduled very early. Now since they scheduled other people at the same time. I was placed on standby for whenever they had the time to see me. They blamed it on a change of softwear that didn't transfer all the patients correctly. Advice to management and scheduling if your going to be doing a system transfer. Make a list of scheduled patients and transfer manually those that didn't successfully transfer. I performed a change like that at my clinic with thousands of patients and none of this happened at all since we manually added those who didn't get transferred. This is also going to be reported since there are minimum medical standards that should be followed and where not. If your reading this please never come here. Your life is on the line and they don't care if you die they just want money.

    I called but the person that I was supposed to speak with wasn't there. They refused to let me…read moreleave a message and told me to call back. Sign me up to work here. Can you imagine being allowed to be this blatantly lazy?

    Gateway Hearing Aid Center - hearingaidproviders - Updated July 2026

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