My husband needed to find a new hearing aid provider here in Portland since the last hearing aid he…read morebought was nearly 18 years ago in California. He called his original audiologist who referred him to Pacific Audiology Clinic and Dr. Allison Bradley. Before he went there, though, he thought he'd try to save some money by exploring Costco's offerings. That didn't go so well. Because he only wears a hearing aid in one ear, Costco couldn't provide a hearing aid that processed the sound quickly enough to match how quickly he heard sound through his unaided ear. This surprised him considering that his 18-year-old hearing aid had no such problem, but Costco didn't carry his old brand. He also felt that considering how quickly they gave up trying to help him and offered to refund his money, they didn't really want to take the time to provide hearing aids for people with more difficult situations like his. So he saw Dr. Bradley here and immediately felt confident that they'd take care of him. Little did he realize what an effort that would be on their part. Apparently today's hearing aids are far more powerful than his old one, which was good because he wanted more amplification. However, it meant that getting a perfect fit was necessary or else he would hear annoying feedback between the hearing aid's microphone and speaker. While wearing a hearing aid that sits outside the ear could've more easily solved this problem, he didn't want to give up the hidden "completely in the canal" style of aid that he's always had. Nor was he willing to sacrifice good quality sound that seemed as natural to him as what his unaided ear hears. Never did Dr. Bradley pressure him to make these compromises. He can't remember how long it took from the first time he saw Dr. Bradley until he finally had the hearing aid he wanted, but he thinks it was close to a year. That wasn't any fault of hers. The difference between a tight yet comfortable fit likely came down to fractions of millimeters. Any movement in his jaw could also cause the ear canal to move ever so slightly and produce annoying feedback while eating or talking, etc., so it just became a matter of trying countless aids in various situations until one finally worked. The extreme level of patience and graciousness along with the clear expertise and knowledge of all of the manufacturers and their pros/cons made working with Dr. Bradley simply a delight for my husband. He said her staff is equally terrific. Few hearing aid candidates will have as difficult of a time as he did. But his experience demonstrates that you get what you pay for, and while Pacific Audiology Clinic certainly didn't make a profit on him considering all the effort they had to put into getting him a new hearing aid, he's convinced there's no better audiologist or more pleasant one in the greater Portland area.

It is a mystery to me how a so called professional front office can we run so poorly. My first…read moreappointment changed locations twice, one attempt to cancel me, one attempt to reschedule unsuccessfully to later on after several phone calls between both locations and an attempt to talk to the manager about the poor form of this schedulers/receptionists, magically gets restored without incident at a different location. Second appointment: a repeat of the same, tried to rescheduled my appointment, I was very inconvenienced and frustrated, again, tried to to talk to the office manager, after all of that I was able to keep the same day but at a different time. Honestly, who is running this tragic scheduling. Maybe it's an isolated incident but I have a feeling it isn't. Certainly not a professional outfit. Two thumb down!!!

Hey, Just a HUGE shout out to Mt Hood Hearing and the team there!…read more Week 2 of my hearing aids and I still seem to be a fan and doing it right! I'm so pleased and comfortable with the hearing aids that I have, and I think it's making a difference in my life. While my hearing loss was not too bad, I'm glad I took this step early in my life, so that I will NOT be that person in the corner, not aware of what's going on later! Vladimir Gutierrez is clearly passionate in his work and he makes it all sound so interesting and manageable! Thanks SO much for making this transition easy and pleasant!

Great office experience, and it's a perfect place to protect your hearing. They offer different…read morevarieties of custom-made earplugs that are fitted to your ear canal.

Professional, patient, caring, friendly, and impressive. Office experience is pleasant and staff is…read morehelpful. So glad we found Leslie and have recommended her to several others who say the same. Absolutely 5 stars!!

TRUST. That is what most small businesses strive for from their customers. That's number One. The…read morecustomer service that I experienced here was well, Let me just say that 100 out of 100. Quality, Professional, Friendly!

My 98 year old MIL can hear now thanks to Duane! This is full service helpful ongoing follow up…read morecare with a true professional.

Duane Smelser knows hearing aids! And he cares about his clients. My hearing had gotten so bad I…read morewas isolating, hiding from friends. I called Hearing Health and it took about a week, start to finish, to change my world. It's been about four months now, and I still wake up so excited to hear .... And to know I have great support from Hearing Health. My seriously honest review. Billie

I made an appointment in person, about 3 weeks ago. I took some time off from work to keep my…read moreappointment. Before the test started, the person conducting the test examined my ears and told me that she couldn't continue until I went home or to a doctor to clean my right ear out. I was surprised, since I regularly clean my ears and could hear fine from that ear. Another appointment was scheduled... This time I had an appointment on a Sunday, so as not to interfere with work again. I arrived 15 minutes early for my 1:30 appointment and there was a sign that said that everyone was out to lunch until 1:35 and an "away" sign that indicated "back at 1:45". My first thought was why would you make an appointment for a customer and then be out to lunch at that time? I sat and waited a while. Several people came to the desk to see if someone could answer questions. I pointed the sign out to them that indicated they were out to lunch. They came back later only to see that there was still nobody manning the center. I walked around the store for a while and went back at 1:30, hoping that someone would be available at that time. Nope, nobody around. So I sat and waited. I waited until the time the sign said they would return and not one person showed up. I decided to find my wife, who was shopping, and leave. I wasn't going to wait any longer. While we were checking out, I mentioned my experience to the cashier - who promptly went to find a manager for me to talk to. I told the manager my experience and she went to the hearing aid center to find out why this happened. At the manager's request I went back to the center, only to have a woman argue with me and tell me that they were "very busy". This escalated the situation and I felt that even if I had an examination, the climate was very unfriendly. I told this person that I could leave and they would have time for another customer. She replied that it was my choice, so I walked away. While I was walking away I heard the manager ask the woman if she couldn't take me in now. I kept walking because I was getting very upset. It must be good to have so many customers that you can drive some away and still keep very busy. Costco is always busy and so is this hearing aid center. But it seems that this hearing aid center doesn't care much about their customers.

Have been coming to Pacific Audiology for several years and have had exceptional, professional…read moreservice throughout. Very knowledgeable and competent team.

The doctor and most of the support team were nice and easy to work with. I ordered molded ear plugs…read morefor sleep as well. After returning to pick them up, the Doctor was able to spend some time showing me how to best use them. After a few nights it became unbearable to wear the ear plugs. The pain they caused kept me awake and my ears felt like they had been in a fist fight. My calls and email to the clinic were never returned. While I appreciate that these were custom made and likely non returnable, some common curtesy would have been nice.

My experience was nothing short of exceptional. I had been receiving care from an Audiology Clinic…read moreat ASU in Phoenix for many years and now that I live here I was hesitant to look for a new place to have my hearing tested and hearing aids examined. I feel very lucky that I went to Hearing Rehab in Lake Oswego. Tori Blomquist was fantastic. She spent over 2 hours with me, tested me in detail, discovered she could have my old hearing aids fixed for me, loaned me a new pair to use, and arranged for the purchase of a new pair, completely covered by my insurance. I never had this quality of service before. I highly recommend her. Thanks!

Great staff!!!!! Great audiologist!!!!! I left my hearing aids on a flight, they were able to let…read moreme use loaners until my order came in.

Awful business buyer beware of shady pricing like charging extra for factory built in batteriesread more

Tech was Very thorough. Great experience. On the plus side, my hearing is great. I give it 5 stars.read more

Update - just saw a message from November because I wasn't aware that you could get private…read moremessages on here. Todd alleges that he has sent my records to 'the state' 3 times 'free of charge' even though 'he could have charged me'. That's bullshit. I'm deaf. I know full well you can get your records sent to your door BY MAIL for free. It doesnt matter that your receptionist has to do her job and that it costs you $25 to do it. I can sign for it when it comes to my door. That's how this works. I know my rights. For you to try to come to me in private and chastise me about my tone and how it's costing poor you money to send someone records, that I doubt you sent anyone because ZERO people from ANYWHERE have reached out to tell me they have my records, to ask me to remove my review, tells me you're trying to play cover up.

Great support with great hearing aid equipment, especially when I was in great confusion because of…read moreinsurance changes. They have a good system of checking in and keeping up with what the hearing aids need.

Darin reprogramed my hearing aids, and they came out better than when they were brand new…read more Unbelievable! Thank you!

Darin's service has been excellent. As a new client, he took me on with existing hearing aids…read more(nothing to sell me) and I couldn't be happier with his assistance.