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    Gateway Inn

    4.0 (2 reviews)
    ModerateHotels

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    3 years ago

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    The Tennessean

    The Tennessean

    (85 reviews)

    $$$

    Okay I actually really enjoyed this hotel. Only complaint about the actual hotel was the lobby…read moresmelled kind of like gas fumes upon walking in and be careful of the entrance as the Marriott entrance is only a few feet away. The hotel is a boutique style, and the room was super clean and I enjoyed the toilet was separated by a door in the bathroom. Unfortunately the "Tennessean restaurant" on the second floor was a no go. I'd give it 1 stars for quality and service. I ordered a cocktail and ordered food to go. The bartender was kind and my pomegranate cocktail was delicious, however, I sat at the bar for a good 10 minutes and the customers that said at my seat and down the bar, their empty drinks took were not removed from the bar in a good 30 min after going back down to get the food. The counter was wet and sticky. I upgraded my risotto to add scallops. After getting to my room, I realized they were not included. Also paying $48 for risotto, even to go, coming in a Tupperware just didn't hit me right. This wasn't a cheap Chinese to-go order... I had to call to have scallops brought up and also didn't realize the description on the menu was what it was for the burger, I asked for a new burger or even maybe a bun, but honestly the truffle stuff on their was impossible to get off. They didn't offer to remake the burger and literally 20 min later brought a bun with two rubbery scallops that were way too fishy smelling.

    The tea in the drawing room at The Tennessean was not great. Save your money. Seriously…read more Service was below average. We were taken to our seat and the tiered plate was plopped on the table without any explanation of what was offered. The bread on the sandwiches was stale and hard and the pimento cheese was warm. We asked if they had biscuits, scones or jams and they said they were out.?? Felt like we were bothering them for additional macrons. The experience could be improved so much if the staff had pride or actually cared?

    Drury Inn & Suites Knoxville West - Lobby

    Drury Inn & Suites Knoxville West

    (47 reviews)

    $$$

    Our room was clean and comfy, the staff was great, and you get free breakfast. They also had some…read morepopcorn to snack on in the evening but we got there late so we didn't try it.

    Incident Report - Drury Hotels Knoxville West…read more I have stayed at this location since before the 2019/20 remodel, both personally and on behalf of numerous clients. Until now, I have always received excellent service. However, during my most recent stay, I experienced unacceptable treatment by a staff member. Stay Dates: * September 9-11, 2025 - No issues, hospitable stay. * September 16-18, 2025 - Incident occurred. Incident Details: * Date/Time: September 17, 2025, approx. 10:08 p.m. - 11:04 p.m. * Location: Pool/Patio Area & Front Desk * Employee Involved: Adam Bradley At approximately 10:08 p.m., I attempted to re-enter the patio area via the pool access door, but my key card failed. At 10:13 p.m., I went to the front desk for assistance. Adam made eye contact but did not greet or acknowledge me. When I requested access, he refused, citing pool policy, despite my explaining I only needed to retrieve personal items. He threw down his paperwork and angrily escorted me to the door. His demeanor was aggressive and made me uncomfortable. When I stated I did not want an escort, he replied that he "didn't care." After I retrieved my phone, Adam began swinging his arms violently in my direction, coming close enough that I felt the movement of air. While I was on speakerphone with my husband, Adam shouted at me, waved his arms again, brushed past me nearly knocking me down, and then said: "Now I'm gonna have to have this cleaned. I hate cleaning behind you people." I told him to stop, left the area, and was followed by Adam, who asked for my room number. I returned to my room and immediately called the police. Officer McLeod and Cadet Goode arrived at 11:04 p.m. Follow-Up: * September 18, 2025, 9:15 a.m. - Filed follow-up report with police. * Reported incident to hotel manager Tristan, including Adam's "cleaning" comment. Tristan appeared concerned. * Observed maintenance staff cleaning the pool that morning; they confirmed it was a "rush ticket" from the prior night. Conclusion:This behavior is wholly inconsistent with the standards I have come to expect from Drury Hotels. It was hostile, discriminatory, and threatening. I believe Adam's conduct goes far beyond a need for training and warrants prosecution. Charges have been filed.

    Gateway Inn - hotels - Updated June 2026

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