Great service and knowledgeable staff. Good value with commonsensical recommendations.

I got a flat tire from one of the may great roads in Memphis and tried to to go jnto Gateway and see if they could help and was told it would be at least two weeks before they could get my needed tire in? Ridiculous I went to another local shop who said it would be 3 days max read more

Avoid this repair shop unless you have hours to wait. Other Gateway shops have been in and out within an hour for oil change or tire replacement. Collierville Gateway spends six hours for an oil change and two hours to repair a tire. No complaints about the staff who tried to expedite. Too much contract maintenance for business vehicles I guess. read more

Took my CRV to get the tires rotated today. Got there around 1:00, the man at the front desk said they were incredibly short handed. Only 2 guys , and they normally have 10. Said it would be a while before they could get to my car. I told them no rush I completely understood. They called a couple Of hours later and my car was done. I picked my car up and the men couldn't have been kinder. Everyone is short handed and I hate that. I could see how stressed they were and I was still treated with great kindness. I will always come back to this location! I hope they see this and know that they are doing a great job. read more

I have used this location twice since moving to Collierville. Never again. The folks here are rude, never helpful and gets an "F" in customer service. Do Not give them a cent. You'll be sorry. read more

employee was super nice. took care of me right away. will definitely be back. I stopped going to Firestone a long time ago. tried them once again. never again!! Gateway all the way!! read more

These guys stayed open one night when my wife had a nail in her tire. She called about 5:45 and they told her to come on down. She went down, they patched her tire quickly and out she went. read more

I took my car in to get the brakes fixed and told them I had just over 3 hours and to call me. I come back and nothing is done and I got no phone call. A waste of time when I could've taken it somewhere else! The brakes were bad, too and not really drivable!! They didn't have a reason, either! read more

I went to Gateway on Monday morning at 7:30 to get 2 new tires and an oil change. I was told that it'd be a two hour wait. I work 10hr night shifts and had just gotten off. I didn't end up leaving until noon. When I arrived my AC in my car was working as normal. However, when I left it was not cooling off. I had to then take it to my regular mechanic who showed me that the compressor had been disconnected. I understand that they check all the fluids when they change the oil, but the AC compressor is no where near where ANY of the fluid reservoirs are in my car. I almost always use the Gateway in Bartlett or Oakland where I have NEVER had a bad experience, nor felt like I was being taken advantage of. I will NEVER visit this store again and will HIGHLY discourage anyone I know to do the same. read more

I struggled with Gateway on Hwy 80 Haughton for months, they messed up my wheel alignment and sold me defective china tires on my explorer. Every 3 months I went back, because FINALLY, thye admited they COULD NO ALIGN MY TRAILBLAZER RIGHT! When I asked why, THEY COULD NOT TELL ME! They just shrugged their shoulders. It ALWAYS takes them about 2 hours or more, so if you make the mistake of going there, get someone to pick you up. This time I went to Discount Tires. Got some Cooper Tires. Paid for them, and went to eat at Taco Bell next door. THEY HAD MY TIRES DONE AND READY TO GO BEFORE I WAS THRU EATING!! Unlike gateway, their was no upsell, no excuses, no waiting. GATEWAY SUCKS! read more

Gateway goes out of its way to try to rip you off and sometimes for services your car doesn't even need. Everything is overpriced and staff isn't friendly. read more

I was refused service for an oil change at 1:00pm by I do mean the worst customer service rep I have had in a long time. The assistant manager David is rude and disrespectful . No way should he be in customer service ever. I don't know if I will ever go back and I live 5 mins away. The customer service at other locations is impeccable. Why would I trust my daughters car to someone that hateful? Does that build trust? Aren't u in customer service? read more

You guys r the bomb and saved me lots of money! Definitely will be back for oil changes!

I started using the Collierville store right after they opened. I had an incident with them a couple of years ago involving my daughters car and went to the district manager about it. Because of that I hadn't used them in the last couple of years. Today ran my car by for a quick oil change and tire rotation and was charged $107 dollars for a synthetic oil change I did not ask for. Then David wanted to argue with me about the manufactures warranty which I advised him I was the customer and didn't care about the warranty he should have asked me first. I have four cars and will never use these clowns again! Too many other companies in Collierville that won't cheat you. read more

I drive by four other tire places to come here. They are awesome to work with. Free plugs on your tires that can be plugged. Wifi, popcorn, and ample seating. Gateway wants repeat business and not a one time gouge. They get it! read more

Very poor customer service. Don't keep their customers updated and then blame shifted to cover up poor customer service. Long waits could be better managed with periodic updates that are proactive by the staff rather than the customer asking. Will shift personal business to another Gateway location going forward. read more

Terrible service. Took car in to have nail removed and tire fixed. Waited over hour. Finally asked ab car which I never saw moved. Told me they had fixed it. Went out to leave nail still in car. Really. Went back in told them it had not been removed. Took it. Took mayb three seconds. Told me I was lucky it didn't damage tire. Ha. Guess my time is worth zero. Not same place without Bryan dismuke. read more

This is a good place, reasonably priced, and trust-worthy I think. I've gotten tires there 2x and they always seem to be on top of their game. They are happy to over explain anything you need explaining as to make you feel more comfortable about the purchase. They've also got a LOT of locations through the Memphis area so if I'm traveling outside the city for something and have a flat tire or something similar then it's likely I'll be able to find one close by to help. No complaints. read more

Assistant manager is unorganized, rude, and has poor communication skills. I was the first customer of the day; but, waited 3.5 hours for two new front tires and an alignment. I was told it would only take 1.5 hours. They never told me my two rear-tires were expired and needed replaced. Go somewhere else. read more

I had to write a review for this place! I have nitrogen in the tires of my F150. There are a limited number of places that offer it, especially for free. So each time I have to get some, I always dread it thinking they will be extra busy and won't want to help. I've had my truck for over 7 years and EVERY single time I need to have nitrogen in my tires, I go to this Gateway. And EVERY single time, not only do they stop what they are doing to put it in, their pleasant demeanor is always soothing and calming, they check each tire to ensure all of them have the accurate tire pressure, as well as say to me, please just come back if the light doesn't go off, with a BIG 'ole smile! And this is not only one but EVERY single technician that works there. I have never had the same one twice and they have provide the same level of service. It is almost as if these employees have been trained at the Chick fil A school of customer service! I literally leave there feeling great each time! Way to go Gateway Collierville, your team rocks! And I had to let you know! read more

I recently took my truck in for new tires. I checked several places in Collierville. Gateway had the best price. The service was outstanding. They provided me with a quote before doing any work. The tires were put on and I was out the door in less than an hour. The staff is friendly and will to help. read more

I am a single lady and today was visit #2. Both times I had my car worked on I felt like I got a fair deal. You know...sometimes mechanics take advantage of women and charge too much. Thank you Gateway for building my trust. read more

I was having one of those terrible days and a nail in my brand new tire was the cherry on my crap sundae. It wasn't even 9 am and my eye was already twitching. I stopped at gateway because it was the first place I saw and I'm so glad I did. Tristan explained that because of the nails location I would probably have to replace it and the twitch grew more pronounced. Later when I called they told me the tire was ready and they didn't charge me a dime. You now have all my future business and a loyal customer for life. Your kindness made a huge difference to a struggling single mom. Thank you so very much read more

I wouldn't give them even one star! I took my car in bc I thought it was running a tiny bit rough. I only had 36,000 miles on it and a 2016 car. They told me I needed four new tires. I got two other opinions from other companies who said my tires are fine, just needed rotation! Gateway lied to me! read more

I would give no stars if that was an option!!! I arrived here at 11:38 am and was told it would be a 45 minute wait for an oil change. I said ok, I live 5 minutes away, could I run my groceries home so they don't get too hot ( it's 90 degrees out). They said you can but you will lose your place in line. I said ok I will stay here and wait, 45 minutes won't be too bad. So after 1 hour of waiting, I asked where I was in line, he said you are up next. I said ok, could I just grab my keys to cool off the car until they take it back. He said sure no problem. He then proceeded to grab my keys, and told the service tech that I had my keys and was cooling the car. So after another 20 minutes, and watching them pull 3 other cars back, remember I was next, I finally turned the car off to come in and see if I was in fact next. At this point it has been almost an hour and a half since my arrival time. He said we have been waiting on you this whole time!!! WHAT?!! I'm literally sitting right outside your doors with my car door open, car running, and you and your service tech both knew where I was and that I was next. He just smiled and walked away. I cannot believe they way they run this business and the complete lack of awareness when they have clearly done something wrong... and they blamed me!!! I will never come back here and would advise others to steer clear as well. I never write reviews but this was just beyond acceptable. read more

Excellent quick service. I was just at Gateway this morning on Poplar for a slow leaking tire. I walked in at 9:30. The gentleman helping me said it would take about 45mins. I was out the door at 9:50. Very pleased with the service. Quick valve stem change and no charge since I bought the tires from them over a year and half ago. Will definitely be going back there. read more

Service on the decline. Gateway claims to have mechanics who are able to service your vehicle unless it is a transmission issue. Motor out on my wind shield wipers resulted in a 3.5 hour wait only to inform me that they are unable to fix. No communication along the way. They process everyone and simply make the clients wait as their under staffed team attempts to diagnose. Great example of reaching beyond their core business of tires and failing the client. read more