We started going to this location because the service levels and delays at the Collierville location were so bad. Unfortunately, this location is worse! On three different occasions we scheduled an appointment online and rec'd confirmation for easy work (oil chg and tire rotation) and every time it took over two days to get it back. After over 10 yrs as Firestone customers at various cities, we will be finding a new place to take our vehicles. read more

I dropped my car off at 3 P.M. for a brake check because online it showed free inspection. I left it overnight because they said they would get to it first thing in the morning (7 A.M). Come 9:30, I get an email saying my appointment is for 10 A.M. No big deal because since it's free I'm sure they have more important things. I called around 10:30 to check up and they said the technician's name was on it and they would look at it soon. They didn't call back until 12:40 and told me my service would be almost $800. I called gateway and their price was $360. I go in to pick up my car and they charged me $11 for the check. It didn't break the bank but it's the principle. I asked why it wasn't free and they said that was just "visual inspection"? Long story short, I won't be coming back. read more

So i went to this firestone 5 YEARS AGO. I STILL THINK ABOUT HOW THEY HANDLED MY OIL CHANGE. I brought in my little Mercedes and waited for FOUR HOURS. When they were finally done they told me 'it took so long because we had to move everything out of your trunk to your backseat.' Like what kinda business is this? Now that im older i know better. They had no business messing with my personal items. I genuinely hope that this place goes out of business so they unknowing people dont even have the chance to go here. read more

Do not go here. I had a screw in a tire that could not be patched so we purchased a tire here and also had them rotate the tires. Within the next week all of my tire sensors went out. Coincidence? I had this fire stone replaced the first one that went out for $230. The next ones that went out, I went to discount tire in Collierville and they were replaced for $89 each. I would never go here again and everyone needs to know how bad they overcharge for service. read more

Another bad review added to the list. The people up front are very rude & quick to get smart. I took my car here to have the AC looked at because it runs but doesn't run through the vents. They had my car for 3 hours just to tell me they couldn't fit it today & charged me $60. Will never bring my car back. read more

Oh my gosh do not bring you car here. Pulled in real quick to get some air in my tires while running errands and the guy was so weird and yelled at me to come "do it myself" the whole time he was pumping even though that's a service they offer? And ranted about independence and stuff it was so embarrassing. I told them they did not have to do it. So weird. read more

Jeanne, Jada and Alex are wonderful and friendly staff!!! Doing my time there they kept me informed during the serving of my SUV until it was completion. I have to say that I am very satisfied with their work. I cannot begin to say how happy I am with the whole experience! I will be back and refer others who are looking for honest customer service. I would sum up these guys with two words: honesty and integrity. I've never given a business 5 stars, but these guys are worthy of that rating. read more

Do not go here. Save yourself the trouble. Made an appointment and they called me before it and asked if I could come in tomorrow instead. Came back the next day and they cancelled it. Walked in and three employees just sitting there doing nothing but talking didn't even acknowledge me. Then they blamed it on the guy that was supposedly out sick and didn't even ask to take a look at it. It was just to plug a tire. Close this place down because they obviously have no idea what they are doing or how to deal with customers. read more

Made an online appointment for a simple flat tire repair. They called 15 minutes before the appointment (which was for 8 AM on a Monday) and said they were "fully booked" for the WEEK. This is at least the second time an online appt was not honored, with no explanation. They will not be given another chance. read more

I had a 2:00 pm appointment for an oil change. They didn't bring my truck into the bay until 3:55. I didn't get to leave until just shy of 5:30 nearly 210 minutes later. The staff was very personable and kind, but the speed of work was pitiful. read more

Rob and the technicians saved the day when they repaired my tire and got me back on the road as quickly as possible. I didn't have an appointment and was happy to wait for the tire repair. Thank you! read more

NOT GOOD Last Tuesday (early Nov), my nephew's car was vibrated when it reached 70mph on Highway 385. So, I made appointment with ROBERT, then drop it off for inspection and alignment with the technician named THOL... I picked the car up at 6:30 PM and it could not even reach 30mph without shaking so badly, it felt like the front tire was going to fall off. I barely made it home that night and so mad at myself for trusted this place. TO TECHNICIAN THOL: Why the "Tie rod inner" came loose badly and a whole steering gear misalignment (it leans to one side) so bad after you inspected it? I had to drive home on 20mph speed. Please tell me you did not mean to do that!!! :( TO MANAGER ROBERT: you should take more responsible and asked your technician to see what happened instead of saying: "I don't know. I didn't check your car in so I can not say the car was that way or not!". Your words did not sounded right at all :( TO EVERYONE WHO HAS BEEN AND WILL BE CUSTOMERS: please always review and have second opinion if you have any doubt about your service with this location. They were so dishonest :( I really feel bad for those who do not know anything about car problems and needed a service! PS. Recommended price to fix the problem attached... read more

Firestone Complete Auto Care - Auto Repair Near Me - Germantown, Tennessee

Rob is our hero, my daughter and son-in-law had a blow out and was stranded in Memphis and Rob waited for them to get towed in to him and took very good care of them after hours. We really appreciate him going above and beyond for our children....Thank you so much!!!! read more

I made an advance, on-line appointment for 7am Monday morning for an oil change and tire rotation. I arrived at 6:58am. They didn't open the door until 7:03am. Not the best start, but it's Monday morning. I can't blame them for being a little sluggish, right? Then they took walk-in customers before me (with my 7am appointment). What the heck is the point of a reservation then?? I was here once before and I was pressured into making an appointment then. It is 7:57am as I type this, and I am watching the mechanic JUST NOW start my oil change. I was concerned when they didn't take my car into the service bay (which was totally empty when I arrived) until 7:20. I didn't expect them to ignore it for 30 minutes after that. Like Seinfeld says: "they know how to TAKE the reservation. They just don't know how to KEEP the reservation!" As the previous reviewer mentioned.... yeah, yeah, yeah, the building is new, the attendant has teeth (WTF??), and there are seats for children. Otherwise, well below average. This is the second chance I have given this place. Skip them. One star. One more note.... Last time I was here I got a hard upsell attempt on an unneeded alignment (maybe they're having a sales contest at the customers' expense??) on a 3 month old car. What? Was I born yesterday?? Weak. Shame on me for giving them a second chance. I won't be returning! read more

This brand-spanking-new Firestone sits between Poplar and Poplar Pike, right where they intersect, just before the Collierville line. The store is FAR more attractive and clean than the Exeter store, and the staff is neat as a pin! Everyone was well-spoken, seemed to have all their teeth, etc. I pulled in with my two kids and a nail in my tire that needed patching. My usual go-tos in Germantown for a nail repair could not help me (the full service guy was out sick, and Valvoline no longer does tire work). They looked very full, with every service bay working, and several cars waiting to be serviced, for things like tires, check engine lights, and basic work. It didn't look like they'd be able to take us, but their last guy came back from lunch, and we were ready to go in about 45 minutes, and under $40. The waiting area had about 6 chairs, 2 little toddler seats/table, and a few toys stashed in a stack-of-tires toy box to occupy the kids. A TV and basic coffee maker keep things moving along. Now that we're in the system, I won't hesitate to come in for tire replacement or repair needs- they can order anything you need, though it may take a few days for special items. Next time I hope I can make an appointment and drop off. No complaints! TIP: If the weather is nice, you're within walking distance of a nursery, chinese food, a bike shop, gas station, Fresh Market grocery, liquor store, and Walgreens. read more

Firestone Complete Auto Care - Auto Repair Near Me - Germantown, Tennessee

Had purchased four Firestone tires with road hazard warranty about a year ago. Got a nail in the tread of one tire so came in to get it plugged... literally a 15 minute job. First they told me that they were understaffed and I'd have to leave the car ALL DAY. Even though to me that was already a ridiculous amount of time, I tried to be understanding so I did without fuss, only to get a call several hours later saying that they couldn't get to it and I'd have to leave my car OVERNIGHT! Seriously?! For a 15 minute tire plug?! What a joke! So remember this, if you go into buy tires and they add in their road hazard warranty, look the manager in the eye and ask up front how long they make tire repair customers wait for a simple repair, and let them know that you read this review. It probably won't mean much if anything to them, but if at least you can get them to quote you a timeframe that's not insulting you can try to hold them to their word. No one should have to leave their car overnight for a 15 minute tire repair. read more

Slow slow slow. My appointment to just put on 2 new tires was at 3pm. Im stillll here omg. I stood for 15 minutes waiting before someone had to say "hey you guys have customers in line". Will never be back. read more

Ordered high end performance tires on a Tuesday and made a Friday appointment to install tires. Got a call on Thursday that everything is good to go then they attempted to upsell an alignment package. Show up Friday morning to get tires installed and after sitting in waiting room for :45, installer comes over and says the tires didn't get delivered. When I said that their guy had assured me everything was good the day before, he said the salesman shouldn't have told me that. No way to run a business. read more

Reservation system was worthless. Attendant was rude. This place is a waste of time. Try Raleigh Tire. They were awesome!

If I could give zero or negative stars... I would. Horrible customer service! I get it, day after a holiday will be busy but a nail in my wife's tire didn't care. I travel for work and needed a quick patch before heading out of town so that my wife wouldn't be stranded for a few days. Called them up, prepared myself to be told they were busy and could get to it in an hour or two, but oh no... the guy that answered the phone told me he could get to it on FRIDAY. I asked for him to repeat that as I couldn't believe it with today being Monday! Sure enough, Friday before he could get a tire patched. I understand that a tire patch isn't going to make the big sale of the day and he didn't want to fool with it. Guess what... I own 5 vehicles of which one runs on mud tires and another sports car, both of which eat up tires. Sorry, you could have earned my good business if you just took care of me. Not now. Not ever. read more

Rob is the best! He always takes care of us! He promised the car would be ready by a certain time. Although they didn't make that time frame, they stayed overtime in order to finish working on my car so I could have it back before they closed! Rob also gives us discounts whenever available that we didn't even know about! He really cares about our satisfaction! read more

Poor time management! Made an appointment for an oil change for 1pm but they didn't move my car into the shop until after I asked about it at 1:45. Then told me it would be at least another 45 minutes. read more

I went their yesterday and today. First of all, the woman that greeted me at first was about a friendly as nothing. I had come back, as I said, yesterday and she was ok helpful. She suggested I talk to Rob, the manager. the next day. When I cam back she was her usual grumpy self, and told her she had told me to come back and ask my questions when Rob was back. I asked her if he was here. Yes she said...then I waited. My question would take very bit of a minute, so I was not going to slow their day down for sure. I waited about 5-6 minutes and said to myself, I don't need this and this is not the type of folks I want to work on my car. Won't be back... read more

Awful service. I took an appt at 7am and I was the very first person in the store. I was served by "Rob" who had a smile on his face the whole time. That's where the positives end. He had a long chat of a big list of things that I should get done to my car - even before looking at my car. After a while, I was able to finally decline every thing and just requested to only do the service I came for. He went on to the next customer, and once again, Rob went over a list of things that customer should get done without looking even at his car - same exact method he used on me. At about 7:25am, they had taken other cars in, and mine was still waiting outside, even though I was the first one and I was told that it will be served first. I asked him why my car wasn't the first one in and I could tell he wasn't very happy I asked. They took my car in at about 8:00am, almost an hour later. And then of course, once they were done, Rob had more stuff he wanted to sell me. Never going back to this place again. Terrible experience, and a constant pressure to sell you other services. read more

Great service. Juanita did a great job locating a set of Michelin tires for my Cayenne at pricing below what Tire Rack would charge. Surprising. I've used them several times in the past, and they do good work at a fair price. Recommended. read more

I needed a signal light switch replaced on a Sunfire.The manager referred me to the store at Cordova as he said Gerald the technician there was about the best around.Gerald had worked there and transferred to Cordova.I went out to Cordova and Gerald put a new switch in in about an hour.I can't remember the manager's name at Germantown but I was very appreciative that he sent me to the best technician he knew.My brake lights were not working correctly and i had tried about everything else so i thought I would try the new switch and it fixed the problem.. read more

I arrived at the store at 8:00 to have 4 tires mounted & oil changed. At 9:36 my oil is "still being changed", not 1 tire has been mounted on the rim, & the inside guy said its "not his fault & he's not the service manager". This store has very bad management issues. Do not believe what they quote you over the phone either. I will NEVER be back to a Firestone. read more

This place is the rip-off auto repair place you have always heard of. Took our car there because of a low tire. Told it couldn't be fixed and that it would need to be replaced. Took it to the place where we got the tire and they not only fixed it but said it really wasn't an issue. They told my friend that his tire couldn't be repaired because he had used fix-a-flat. That is blatantly false and they knew it and when my friend challenged them on it, they began to change their tune. These guys are just flat out dishonest. read more