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    Gator Waterproofing Services

    5.0 (1 review)
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    Updated 2 months ago

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    2 months ago

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    Premier Basement Systems

    Premier Basement Systems

    4.1
    (11 reviews)

    It's definitely been a long road to this point. I had my hopes set high, but they've hit rock…read morebottom with this company. I hired them to install 2 egress windows. The initial install started Dec 11th and to be completed Dec 12th. Day 1, they hit the gas line. There was a dispute about whose fault it was but they figured it out with the gas company, which I was thankful for. After the job was completed Dec 12th, I came home from work to notice that our fence was bent and would not close. They also left tarps and debri in our basement from after the install. They also did not seal around the windows after install so there was a wicked draft coming from both windows which made the house freezing (It's December after all). I could actually see through the cracks/cuts to the outside. One of the windows would also not close all the way nor would it lock. I messaged the project manager that night (Dec 12th) and he said he'd have some of his guys come out to take a look. They left us like this for the whole weekend. In fact, I had to get ahold of the project manager again (On Tuesday Dec 15th) to find out when they would be out since I hadn't heard anything about it. They ended up stopping by that night and were a bit late, but I was notified they would be. They sealed around the windows, took the tarps left by the concrete cutting company they hired, and attempted to bang out/fix our gate. They also tried fixing the faulty window saying it was just dirt caught in the track, but it still wouldn't close so they said the project manager would be by tomorrow (Wednesday December 16th). I hadn't heard from the project manager so I contacted him again and he forgot. He offered to be by Friday(Dec 18th) instead. Sure, we can do that. He came by Friday and said it was a faulty window and it would have to be replaced. He would try to find one close to pick up, but they might have to order one if he can't find one that will fit. Awesome! Sounds great. I didn't hear anything after that. I contacted him 10 days later (Monday Dec 28th) for an update. He still hadn't found one but if they ordered, it would take 8 weeks to get it. He said he would keep me posted....but I still didn't hear anything. I contacted him again on January 6th for another update (9 days later). They found one yesterday, Jan 5th. He planned to go get it that day and then he'd contact me about when they could install it. He called Jan 8th to get us on the schedule. Install of the new window was set for January 15th. I got a call that the window didn't need to be replaced, it was just installed incorrectly so it wasn't set evenly on the track, which is why it would not lock. He reinstalled it, and it locked just fine. Perfect!! I called to get the final invoice and they emailed it to me. The contract I signed said I'd pay $3000 up front before project start (which I did). And then I'd pay $3534 when the project was done. Awesome, I was prepared. The invoice I was sent was a $228.69 difference in their favor. I asked why (could it be for the extra window we didn't need??) at which point I was informed the tech that drew up the contract (that we both signed) didn't do his math right and forgot to include $210 of project cost PLUS didn't do taxes correctly, so instead of the $3534, I'd have to pay $3762.69 For a company that calls themselves Premier Basement Systems, they aren't very Premier and make a lot of mistakes they expect their customers to correct and pay for. What was supposed to be a 2 day project has turned into a month+ long endeavor. I did email them back and we came to an agreement to split the difference of the math mistake (so still paying a little more than the original contract, but it is what it is). I don't mind paying for work done, just frustrated paying for mistakes I didn't make. Next time I'll remember to buy a house that already has egress windows.

    We were very pleased with the information provided by Brandon with Premier Basement Systems. We…read morewere having a problem with moisture and mold in the back of our walk out basement. Our neighborhood was having the entry drive re-paved, and he was on time despite having to park outside the entrance and walk around the paving work to meet with us. He was able to review the basement moisture problem we were having and quickly provide the facts for what was causing the problem and the best way to address it with spray foam insulation. It was so refreshing to get a straight forward solution. Based on our experience we would recommend Premier Basement Systems for anyone with a basement moisture problem.

    Ketron Roofing

    Ketron Roofing

    5.0
    (6 reviews)

    Good contractors are few and far between in the Coeur d'Alene and Post Falls area. I am an engineer…read morewho owns several businesses and has worked in construction. I am fair but can be very demanding and am not easy to please - so this is not just ignorant gushing. Ketron are the very best kind of contractors. Family business operated by people passionate about their trade and chasing perfection every day. Service and quality of product were class A. I received a total of 9 quotes for my full roof replacement (40 squares of composite) and Ketron were not the cheapest or going to have the fastest installation. They were just below average on cost and their install was actually going to be one of the longest once it was started. But they had a spot in their schedule to do the work that worked with my busy schedule (I never let contractors work when I'm not around) and their knowledge on the products and process seemed superb and their sales style of no BS, no push, just information made me believe they were going to provide the most value for what I paid. I was correct. Not only did they put a beautiful new roof on my house, they spent several extra days ensuring that every trim, fascia, and waterproofing detail was done perfectly so that I never have water in my house again. There's no way anyone promising 2 or 3 day roof replacements is going to be this thorough. Communication through out the process was spot on and no issues with paperwork or payment terms. They kept the site very clean after every work day. A comprehensive report at the completion of construction was handed over with great detail on any issues they encountered, how they were resolved, and photos showing exactly what I paid for being installed correctly. Genuinely enjoyed talking with both the owners and the entire process was as good as I have ever had with a contractor. Couldn't recommend strongly enough to anyone looking for any sort of roofing help - give Mitch and Clay a call. I will be using them again as my sole bid for new construction moving forward - the only contractor I trust this much. A partner in business not just another bidder.

    When I called for an estimated cost on a roof inspection, Mitch told me he would honor his free…read moreinspection guarantee. This was a nice gesture even after I had explained a roof sale isn't possible. We only needed a 3rd party to check the new roof. His report was very detailed and I recommend his services to anyone. When we need roof repairs or replacements in the future, I know who to call.

    J. Barton Construction

    J. Barton Construction

    5.0
    (1 review)

    I've known Josh for years and have had the opportunity to work with and along side him. He has…read moreyears of experience with residential and the quality of his work is excellent. He can build anything from the foundation up and has excellent connections. His company takes pride in quality service and craft. The company doesn't cut corners and ensures their clientele are satisfied. Would HIGHLY recommend if you're looking for a contractor in the area.

    From the owner: J. Barton Construction is a premium design-build general contractor in Coeur d'Alene, Idaho,…read morespecializing in luxury home remodeling, renovations, and custom home construction across Kootenai County and North Idaho. As a true design-build firm, we deliver kitchen remodeling, bathroom remodeling, whole-home renovations, custom home builds, and accessory dwelling units (ADUs) under one contract with a single point of contact and a guaranteed final price. Our process is built for homeowners who value planning, clear communication, and premium execution — from consultation and fixed-price planning through professional project management, final walkthrough, and long-term warranty. We manage every phase, including architectural design, permitting, construction, and inspection sign-off, so you never have to chase down a contractor mid-project. Licensed, bonded, and insured in Idaho, and 5-star rated on Google by local homeowners. Serving Coeur d'Alene, Hayden, Hayden Lake, Post Falls, Rathdrum, Dalton Gardens, Spirit Lake, Gozzer Ranch, and the greater Kootenai County area. If you're planning a kitchen remodel, bathroom remodel, whole-home renovation, ADU, or custom home build in North Idaho, request your free estimate today.

    Gator Waterproofing Services - waterproofing - Updated August 2026

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