This company obtained my tax information through some kind of buyout or agreement with Gibbar. I decided to go ahead and use their services for 2021 taxes. This year I used them again for my 2022 taxes. Michael J. was in charge of my account. 1) INVOICE INCREASE, WITHOUT ANY NOTIIFICATION. If you decide to use this company from one year to the next, I recommend asking them if their service charges remain the same or if they have increased. They will not notify you. The invoice for my 2022 taxes was $50 more than last year, for my 2021 taxes. As indicated on the invoice, it was the same service as 2021, yet they charged me $50 more with no notification or warning of any kind that their costs have increased. Their phone receptionist could not explain this cost increase, and referred me back to Michael J. After several attempts, I finally got Michael J. on the phone, and he simply says that they had to increase their fees because of rising filing costs (or something to that affect). It seemed to me quite the canned response. There was also no explanation as to why I was not notified of their service charge increases. 2) SIMPLE REQUEST TURNS INTO ORDEAL Michael J emailed me on 8/26/23 with my taxes to review. He stated "Once you have had a chance to review please let me know if you would like to discuss." I briefly spoke with him over the phone and asked him if he wouldn't mind just jotting down on my spreadsheet of categorized write offs, what amounts were written off. He raised no issues and said YES he could do that. I followed up with an email and the spreadsheet attached with this simple request on 8/28/23. Mind you, my taxes WERE NOT FILED YET WHEN MY REQUEST WAS MADE. And Michael J. had already agreed to do my request. Two days later, I went ahead and signed the taxes, BELIEVING that Michael J. would follow through on my simple request. I politely follow up week after week. Until finally the 5th request ONE MONTH LATER, on 9/29/23, I get an email response from the owner, Michael G, which reads: "Mike J had asked that i follow up you regarding your request.   I was bit surprised by your request as you had already approved my firm to file your taxes when you signed the IRS form 8879.   Our engagement concludes upon filing and acceptance of your taxes.    Because you did not use our tax organizer this makes it very time consuming to respond to your request and we would have increased fee to do this extra work had you asked for it prior to us filing your return.  We are completing other returns right now because of the upcoming final deadline and we are unable to comply with your request until after Oct 16th." Let's keep in mind that "our engagement" was NOT concluded at the time of my simple request. And that Michael J said he WOULD do my request. This was BEFORE I signed on 8/30/23. I follow up with Michael G. on November 17th, and he replies "Hi michael, You know they extended the deadline to nov 16 so we are still working on finishing up." (Notice his unprofessional response, and not capitalizing my name). So my simple request from 8/28/23 is apparently going to take 2 and a half months for you to answer? I replied to his email, asking him if he stands by his company reps (Michael J.) and what they tell your customers... I also asked if he was going to stick by his word, that would comply with my request after Oct 16th. His response on 10/22: "no i reassigned this to me.   normally clients dont ask these types of questions after they have approved us to file your return.    our engagement letter, which you signed states our engagement is complete after you approve us to file,   i will call you next week to discuss your request.     let me know what day and time would be good to go over your questions" At this point, I've had enough of Michael G. as he shows no professionalism nor care for grammar in this response, which shows complete lack of respect for me as a client. He states AGAIN about this engagement letter yet FAILS to see that my request was made AND AGREED TO before I approved them to file. He then decides he'll talk with me after disrespecting me once again? I don't need a phone call, all I need is a response to my original emailed request to Michael J on 8/28/23. This request would have taken a max of 5 minutes for them to do, not MONTHS. This is not how you treat returning customers. In my opinion, this company fails to see any value of returning customers. I will not be returning. As Michael G. states above, "our engagement is complete after you approve us to file." Yes, it is definitely completed. read more

I was very dissapointed and frustrated by the work of this team. Though Mike and his staff are kind people, mid January of 2017 I brought all of my materials in for them to process for my 2016 year. After several communciations with them, wondering where my tax return was. on 4/16 they finally mailed to me to sign, which I did right away. Unfortunately they forgot to include my birthday on my return and had to file for an extension to re-submit late. I also did not receive my business tax return on time and that needed a late filing. And I dropped of several hard copy letters for my businesses taxes, that they said they would fill out and mail for me, that they never did and I got taxed for it. They were negligent on filing things correctly, and on time. It is now 21 months AFTER I first walked in to their office, that I have FINALLY cleared all my accounts and that my tax returns are correct and complete. They were not responsive to my emails for pleas of help. In the end I have spent thousands of extra dollars in late fees and the work of an outside CPA to correct their mistakes. Perhaps mine was a fluke case, but I am severely dissapointed with my experience with this team. read more

Do not... I repeat...do not use Michelle Gavigans office....unless you want a series of unreturned phone calls and emails... this will be our 17th call to the office where only her assistant James is kind enough to occasionally pick up the phone... we have still yet to receive not a single phone call back since our requests were made and not any of the promised documentation via mail or email with any of our requested paperwork... At this point it has roadblocked our ability to function headache free. My wife and I inherited a non-profit which already has challenges of its own, the previous owners used this office and had a good experience... however when we took the company over... there was and still to this day a repeated lack of care and a lot of promises of "we'll get right on that" ..."we'll send out the email right now" and so on and so on.... this has absolutely not been a quality experience especially when first starting out as new owners. It would have been decent and at the min. respectful to at the min. call us back or just deliver our documents so we can just move on to another office. read more

I went into business for myself a few years ago now. I am the type of person that wants to know why especially when it comes to my money. I fired two accountants before I started working with Mike. My previous accountant had rushed to prepare my taxes and informed me I owed the IRS a hefty sum which freaked me out because I had followed his advice when making my estimated payments. Mike kindly agreed to look over my return and give me his input. He was able to reduce my tax liability by 3/4 because he took the time to ask questions about my business and answer my questions so that he could do the best job possible. Unlike most accountants Mike is a very personable and talkative guy who isn't afraid to tell you what is going on with taxes and your money. I highly recommend his services. read more

As a business owner myself, I know how important reviews are and so I don't act lightly in writing such a harsh review but at this point, I feel like I've been left with no other outlet for my complaint. Plus, I feel it's my duty to caution people against the headaches that I've experienced as a result of Mike's negligence and lack of care. read more

Personable and down to earth CPA's whose experience helped put me at ease when doing my taxes.

Mike, Michelle and the team take the "sting" out of doing business and personal taxes. I have been a payroll and tax customer for a couple of years now and I plan on expanding the relationship to include outsourced CFO, bookkeeping, collections and financial planning. I trust Mike and Michelle and their team and consider myself lucky to be a client. read more

This was my first year of working with Mike Gavigan for my S-Corp taxes and it was a great experience. After going through a couple bad experiences with CPAs I finally found the company to continue with for the life of my company. Gavigan and Company have been terrific. I feel that they actually care about me and my business. I'm a hands on type of CEO so I like to understand the company taxes and Mike takes the time to answer all of my questions. They are very professional and come with my recommendations. read more