My healthy and spunky 14 1/2 year old chihuahua suddenly stopped eating and was lethargic and…read morespitting up for two full days. I was able to get an appointment on the morning of the third day, she weighed only 5.4lbs, down from her usual 6+. The vet tech and Dr. Wang were wonderful with her and very patient with all my questions and explanations (as was the staff member on the phone the late afternoon before when I made the appointment). She was given a 10-15 minute hydration infusion as well as injections for nausea and reflux (because of all the vomiting). I also authorized a blood panel. She still didn't eat that day, but the next day woke up with a roaring (yapping?) appetite and all her spunk back. Dr. Wang called me to see how she was doing and to send me the results of the blood panel which he explained was good. He suspects it was pancreatitis and because this is the first time she experienced it at her age, he thinks it will not be chronic. Many thanks to Dr. Wang, a very patient and thorough vet, and the vet tech and staff, for getting us through this.

This review is way overdue! Originally, I was referred to by VCA since they no longer perform FAVN…read moretesting and health certificate for travel; so coming to Quail I was only planning to utilize them specifically for that purpose, however, with their knowledge for international travel and care of the staffs - I have chosen to return to Quail for my dog's primary needs. With my recent visit, Dr. Abdelmalek was so welcoming and explained everything thoroughly and even with a follow up email detailing all the necessary steps - that was above and beyond! I cannot thank the staff enough for their great care and thorough treatment plan. Although a little far from home, I'm willing to make the drive knowing that my baby is well-taken care of. MoMo approves!

First and foremost I want to actually start this review with a huge and heartfelt thank you to…read moreDoctor Kwon and his staff. Everyone here has given me and my dog Kira nothing but love, care, consideration and understanding. I rescued my dog Kira from an unfortunate situation when see was what we thought was 4months. Upon our first visit, Dr Kwon right away let me know that she was closer to 6months. Because this is a private practice and essentially a family run vet, Dr Kwon was able to Kira and I out with what was within my budget. He genuinely cares and wants to not only help, but provide the best course of action/treatment that makes sense for your animal. Over the next year, not only was the puppy package that is available at this animal hospital essentially almost all inclusive (I was lucky because Kira was healthy and we didn't need anything outside of the long list of things that were included in that package) but even then, if things came up that wasn't a part of the initial package, the staff and Dr Kwon gave full explanations and worked within my budget constraints. It got to the point that my dog Kira no longer feared,but rather looked forward to seeing everyone at Irvine Great Park Animal Hospital. Lastly, Kira and I needed to relocate out of state back to Hawaii. If you know anything about that process ...it's a lot and it gets very expensive. Dr Kwon and his staff assisted in all the necessary steps needed to make the transition easy and saved me at least $500-$700 on just the necessary blood work (FAVN test) to bring a dog to the state of Hawaii. I highly recommend this place, I need to be up to OC for work every month even after this move and I intend on popping in to visit Dr and Staff only because of the the relationships that we have built over the last yr. Love this place!!!

Dr. Kwon at Irvine Great Park Animal Hospital has been our veterinarian for over 10 years, and we…read morecouldn't recommend him more highly! He has cared for our dog, Teddy, with incredible compassion, expertise, and dedication. Dr. Kwon always goes above and beyond for his patients and takes the time to thoroughly evaluate and accurately diagnose problems and provide excellent treatment. His knowledge, experience, great communication, and skill give us complete confidence in the care of our dog. The staff is also friendly, caring, and professional. We trust Dr. Kwon completely with our dog's health. Thank you so much to Dr. Kwon and his team!

Updating my prior review from three years to confirm that this is probably the best emergency vet…read morehospital around. I have always been treated professionally and well here and will always bring my dogs here when necessary. They are always my go to after a bad vet experience and still come through. Thank you

I'm extremely disappointed with the care my cat received here and with how multiple concerns were…read morehandled. My cat was spayed here and began having complications almost immediately. Her incision and stitches did not look right, and she developed open wounds, signs of infection, and significant discomfort. I contacted the office multiple times, sent photos, and brought her in for a follow-up, yet I was repeatedly told that everything looked normal and that she was fine. After continuing to raise concerns, I was finally told to take her to Irvine Valley Veterinary Hospital. I spent the night there and was charged nearly an additional $1,000 to have her incision re-stitched. It was incredibly frustrating to have repeatedly voiced concerns, only to end up paying significantly more to address a problem I had been told multiple times was "fine." I expressed how unhappy I was with the situation and was told the medical director would contact me. I never received a call. More recently, I noticed a pattern on the whites of my cat's eyes and sent a photo to the office. I was told by the vet that it was not normal and that I should either bring her in or see a veterinary ophthalmologist. I followed their recommendation and went to the ophthalmologist they referred me to, only to be told after a 20 second exam that what I was seeing was completely normal. I still had to pay the office visit and exam fees. Between the complications from her spay, my concerns being repeatedly dismissed, the lack of follow-up from the medical director, and being unnecessarily worried and referred to a specialist for something that turned out to be normal, I've lost confidence in the care provided here. My experiences with Dr. Ramos and other veterinarians at both the primary care office and hospital have left me feeling that my concerns were not taken seriously and that the level of care, communication, and professionalism was not what I would expect from a veterinary practice. Unfortunately, I will not be returning.

This is absolutely the most amazing pet medical center. We have been taking our pup here for 10…read moreyears and we've seen doctors come and go and staff come and go but they have seemed to perfect the system. We see the same smiling kind faces behind the counter now who are absolutely the most kindest front desk staff. They are so great with our extremely anxious dog. Annnd hands down Dr. Seggerman is literally the most compassionate amazing wonderful vet. I wish I could trade my human doctor and she could be my doctor too! I trust her over all of them! Our dog Loki has had a very rare liver disease on top of growths and a bad tooth infection. Dr Seggerman has gone above and beyond with Loki. Honestly her care and compassion are something that is rarely seen anymore. She not only took the time to research and call specialists to figure out what was going on, she actually solved the puzzle and our dog is on the up and up with his blood levels stabilizing and his flare ups a thing of the past. With all of his symptoms (outward and inward) We really thought Loki wouldn't even make it another year -but he's back to his puppy self, even playing with stuffies- which he hasn't done in years. I'm sure ChatGPT could come up with a much better review, but in my clunky human words, my husband and I are just so incredibly grateful that our journey with Loki eventually landed with Dr. Seggerman She is truly an angel on earth.

Best vet experience I've had in 15 years of owning dogs. I brought in my 13-year-old Mochi and was…read moreable to get a same-day appointment. We were in and out in about 40 minutes. What I appreciated most was how straightforward and confident the care was. No pressure, no scare tactics, and no pushing a bunch of unnecessary tests--just genuine care and a clear plan for Mochi. 10/10 experience. I left feeling confident that Mochi was in great hands. Highly recommend! Thank you so much Dr. Scheer

Being new to the area it was time to find a vet that we could call home for our two cats. I came…read moreacross Urbanvet and decided to give them a try since my youngest guy needed to be seen as soon as possible. The entire experience was amazing and I'm so grateful for such a positive visit from start to finish. The staff were all so kind and knowledgeable. They were so kind with my little shy guy and I knew we were in the right hands. It's safe to say that this will now be our home vet in the OC.

I have really loved my experience with Urbanvet! Dr. Nguyen was very knowledgeable and attentive to…read moreour cat's needs. She explained things so well so that I would feel ease with our stressful situation. "Ash" has been so patient and helpful to myself but also so so loving towards my cat! She made it feel like she took a special interest in our situation, but I feel like she is probably able to do that with everyone which puts us at ease. Hailey at reception is so lovely and communicative! Overall I am grateful this establishment exists!

Outstanding first experience. Prompt, professional, personable and courteous. And reasonably…read morepriced. My little 8 yr old terrier mix who is NOT a fan of the doctor's office was the most "relaxed" he's ever been in the exam room. Bliss is now the animal hospital for this family!

Came in for the first time today with my cat that's been dealing with over-grooming and skin…read moreissues. The office took their time to review my cat's records at his previous vet before today's visit. They took note that Miko hates going to the vet and was aggressive the last time I took him in. Knowing this, they really took the time to make sure he felt okay enough to be examined and get his blood drawn. They even let me stay in the room with him since they saw that he's calmer with me being there. I really appreciated this because I've never been allowed to stay with my cats during a blood drawing procedure or any procedure at that. My Miko is very strong and tried to fight the blood draw process but they were able to get it done successfully after multiple attempts. It was important to me to get his blood drawn because he's already 9 years old and I wanted to make sure everything was okay. The Dr was able to diagnose the skin issues as behavioral and will contact me soon with prescription/treatment recommendations as soon as the lab results come back! I really want to thank the Dr and staff for making us feel seen and heard. Empathy and compassion go a long way and we truly felt it today. Miko and I really appreciate the care you put into his visit. Looking forward to seeing his skin issues improve with your help and guidance.

My family LOVES Dr. Summers! She is so kind and patient and actually listens to me when I'm…read moreconcerned about something. All the staff are so nice, but Dr. Summers is my favorite person there. I come to Stonecreek animal hospital for all our dog's dental cleanings and when the pets are feeling sicky. When making appointments, if Dr.Summers is not available, I will literally wait for her because she makes me feel so at ease. I get very emotional over my animals, so I need that in our family vet! I also never feel like she orders unnecessary tests or over charges me just for the heck of it. In fact whenever I am in a bind financially, I tell her, and she takes it into account when we make the treatment plan for my pet. I appreciate that so much. All of the staff remembers my mom and her dog too... so they ask me about them when I come in with my own dog, which is so thoughtful and makes me feel their sincerity in caring for the animals. My dog was abused before we adopted him and he has severe anxiety and separation anxiety. The staff is very accommodating of this and lets me have him back right away after procedures while we wait for results. They also allow me to stay with him in the morning before procedures until it's time to put him under. They understand the situation and genuinely don't want to cause him more distress than necessary. I highly recommend the Stonecreek animal hospital. They also just renovated their waiting room and it looks so cute in there! There is a coffee station and it looks so bright, clean, and comfortable.

I am probably one of Stonecreek's first patients, from the time they opened many, many years ago…read moreand they are just as kind, caring and efficient now as they were when they started! I will take my cats nowhere else! All of my loves, past and present; Kitty Cat, Quigley, Elliott, Stormy and now my 'only child', Ollie! Everyone there from the front desk to Vet Assistants and doctors, I just cannot speak highly enough about all of them! All of the doctors there are so caring, they listen very carefully to your concerns. I know my little guy is in the best of hands when we go there! We love them and trust them!

I can't say enough good things about this place! From the front staff to the nurses, everyone was…read moreso kind and welcoming. As a first time cat owner of an adult rescue, I had a lot of questions and honestly wasn't sure what to expect. Dr. Burhum took the time to answer every question and went above and beyond explaining daily routines, care, and what to look out for. She even provided helpful resources and personalized advice for my ragdoll. Everyone was incredibly gentle with Sookie, and I loved the little personal touches, like having his name on the room and sending us home with a goodie bag. You can really tell they care about their patients and genuinely love their job!

The staff and doctors are so friendly he runs in to say hi every time! Definitely a very friendly…read moreand very knowledgeable staff! We love this new vet we chose for our puppy!!

LARGE DOG OWNERS BEWARE!…read more We took our senior dog (rescued one week before) to Northwood Animal hospital because of great Yelp reviews. On closer inspection, you can see that they're great with small animals (hamsters, rabbits, cats, etc.) but larger dogs may be a weak spot, and here's why. The examination room was probably 6'x6', and over half of it was covered by an examination table that couldn't be pulled up because of a small animal scale on it. The net result of this was that our 60-pound dog could only see the feet of people in the room. We notified staff that our sweet girl was a little nervous with new people, and it seems that the vet tech got the memo. The tech was the best part of our experience--even though our dog was nervous, the tech did an amazing job introducing herself to us and our dog, giving her space, etc. It all broke down once the vet came in. Dr. J (Meena Janbahan) came in, did not introduce herself to us, and immediately took our dog by the neck to test her sinuses. While we understood that there was a legitimate medical reason for doing that, her failure to introduce herself to our dog (didn't even offer a hand to sniff), made our dog extremely anxious. Our dog gave about 3-5 seconds of whining before delivering 2-3 warning barks and backing up to us. The vet tech took our dog outside for a brief walk--when they came back, our dog was anxious but okay with the tech--but she did not like the vet. We were in shock that a professional would do this to a dog that had just been rescued and lived on the street before coming to us--but the more we thought about it, we figured that it was absurd to introduce herself to any dog that way. Dr. J followed up this moment by being extremely aloof and dismissive. Our dog had shown no signs of protectiveness at this level before, and Dr. J insisted that there was an inherent problem with our dog based on this meeting (where Dr. J, again, greeted our dog by wrapping her hands around her throat). We began to doubt ourselves and our dog, and would've continued to unless we had gone to another vet (more experienced with dogs) elsewhere, Dr. K (Kirollos Abdelmalek), who introduced himself much more calmly to our dog and assured us that our dog was not behaviorally volatile (see my review of Quail Animal Hospital for more on this experience). The icing on the cake was the $1,000 estimate for our visit. They waived the examination fee because our dog was a rescue, leading to a grand total of $977.80. The itemized receipt is attached to this review, but they don't tell the full story. We were strong-armed into the influenza vaccine (they said they wouldn't give anesthesia without it... which is not standard practice from AVMA guidelines by our understanding), and told that our dog had an ear infection despite the vet saying she was unable to "get a look at her ears." The cytology for the ear infection and treatment being given at the same time also made us raise an eyebrow. Fortunately, we opted to decline all services and see another vet for our dog instead (again, see my review of Quail Animal Hospital for the much better experience). Overall, I would have given Northwood Animal Hospital one star, if it hadn't been for the vet tech who assured us that we were not crazy, despite clear efforts of the business to charge us a ridiculous amount and misrepresent our dog's behavior. It is odd that they would market services for large dogs given that their practice seems--from personnel to facilities--ill-prepared to care for them.

You know the feeling where you're in panic mode and trying to get answers but come up empty so…read moreyou're sitting there frantically googling and calling a bunch of places only get more disappointed and stressed ? Yup that was my day after spending 4 hours at the vet only to come up empty. My little senior yorki, Basil, was recently diagnosed with degenerative disc disease. She's been unable to walk with her hind legs for a few days. Our vet pretty much told us to go seek a treatment plan from an orthopedic surgeon and didn't give us anymore info on what else we can do to help make her more comfortable in the meantime. I spent my entire morning making phone calls to different clinics asking if they offer orthopedic care at the facility and got turned away by ALL of them. That was until I called northwood animal hospital. Let me clarify. They do NOT have an ortho specialist here at this facility, I did not end up taking my pet here so this review isn't about how well the vet took care of my baby. However, Maria, the person that picked up my phone call was the most helpful person I've dealt with the entire day. Not only did she take her time going over her roster of places that do offer ortho care in the area, she also took her time explaining the varies treatments they specialize in and how it might help Basil's case. She asked about Basils condition and referred me to 3 different clinics. With the care and patience put into a simple phone call when Basil is not even a patient there, I'm certain that there's no difference once you're there in the office with the vet. Def switching over. I have a wellness checkup for Basil next month with the vet at this facility so I'll update then.

My senior 14 year old dog randomly developed a limp and was screaming in pain so in my panic, I…read morecalled Irvine Valley Vet to see what their wait time was. When they said they could see him in 30 minutes, I rushed him over. It turned out to be just a bee sting to his paw but I was so impressed by their facilities, the level of care, and the warmth of the staff. I felt so comfortable knowing they were there to help and although the bill was steep (as expected, it was an ER after hours call), I'm glad they gave me peace of mind.

I'm extremely disappointed with the care my cat received here and with how multiple concerns were…read morehandled. My cat was spayed here and began having complications almost immediately. Her incision and stitches did not look right, and she developed open wounds, signs of infection, and significant discomfort. I contacted the office multiple times, sent photos, and brought her in for a follow-up, yet I was repeatedly told that everything looked normal and that she was fine. After continuing to raise concerns, I was finally told to take her to Irvine Valley Veterinary Hospital. I spent the night there and was charged nearly an additional $1,000 to have her incision re-stitched. It was incredibly frustrating to have repeatedly voiced concerns, only to end up paying significantly more to address a problem I had been told multiple times was "fine." I expressed how unhappy I was with the situation and was told the medical director would contact me. I never received a call. More recently, I noticed a pattern on the whites of my cat's eyes and sent a photo to the office. I was told by the vet that it was not normal and that I should either bring her in or see a veterinary ophthalmologist. I followed their recommendation and went to the ophthalmologist they referred me to, only to be told after a 20 second exam that what I was seeing was completely normal. I still had to pay the office visit and exam fees. Between the complications from her spay, my concerns being repeatedly dismissed, the lack of follow-up from the medical director, and being unnecessarily worried and referred to a specialist for something that turned out to be normal, I've lost confidence in the care provided here. My experiences with Dr. Ramos and other veterinarians at both the primary care office and hospital have left me feeling that my concerns were not taken seriously and that the level of care, communication, and professionalism was not what I would expect from a veterinary practice. Unfortunately, I will not be returning.