We typically go with America's Best for glasses but since hubby and I are new to the area and have…read morevision insurance now, which we did not have before, we decided to try something different when we went for our eye exams this year. Originally we were going to go with Pearl Vision, which is just down the street from here, but the reviews scared us off and I settled on Eye Optique instead. My son had gone here for contacts a few months ago and seemed pleased with his experience and they have generally good reviews too. Scheduling our appointment online was easy and we received both confirmation and reminders about it after making it. There was plenty of availability to choose from. We scheduled our appointments back to back so that we could knock it all out at once. The doctor was great! She was professional and thorough. Both hubby and I felt comfortable with the exam and her competence. The guy working the front was also very professional and friendly. Once the glasses came in, he took his time to ensure that the fit was perfect for each of us before we left. While we spent more than we normally do at America's Best even with insurance covering a portion of it, we feel like the service and quality live up to the cost. The issue is that they don't have any cheap frames. Most options are designer names. Since we typically only get reading glasses, I will most likely just do the exam here and order frames online going forward because I'm cheap and not interested in spending big bucks on reading glasses that I hate wearing anyway, but this is no reflection on the quality of Eye Optique, which I think is top notch, and I am glad we ended up here.

I have passed this eye doctor a zillion times but never stopped in. I called to inquire about an…read moreeye exam as well as a contact lens exam. I was pleasantly surprised to hear that $110 without insurance would get me both exams. The Dr is not in on Wednesdays so I chose a Saturday morning appointment. This location is next door to UPS store and Baskin Robbins. You can see it off the street clearly. It's in the same shopping plaza as Chipotle and Sprouts. The parking is free and plentiful. I always dread going to any doctor but I knew that I needed a new prescription. My last eye exam was at America's Best during the pandemic so I was a year or 2 behind. This experience was one of the best Dr visits I have encountered. Dr. Boyd was extremely knowledgeable and polite. My wait time was minimal. And I received 3 different contact samples with pretty clear instructions. They do sell eyeglasses and if you don't have insurance.. it's 30% off the frames. I definitely recommend this place. The level of care is superb!

Worse service I have ever experienced. Showed up about 10 minutes before close and the door was…read morelocked. Staff member would not let me in and talked to me through the door stating they were closed. Just needed a simple question answered. I would highly recommend you take your business to any other sunglasses distributor.

What a weird experience. I showed up to this location at 7:28 pm, it states they close at 8pm on…read moregoogle and 9pm on yelp. There was a family in there and a worker who all saw me at the door, which was locked when I arrived. The worker just stared at first then proceeded to help the family in there. I sat in my car and watched the family leave, after they left the father walked up again to the locked door only for the worker to run up and unlock it... wtf is all I have to say. Is this how this business runs??

Went there last week to get a pair of sunglasses but then decided to fix my old one instead. The…read moregentleman worked there were helpful. After a few days my new lenses arrived and it took them only a few minutes to get the job done.

I walked in on a very busy Sunday. The store had a lot of staff ready and available and situated in…read moredifferent locations in the store to assist all customers who were browsing. The staff was friendly and helpful and the lead manager on-site was polished and very professional. He kept checking in with his junior staff member to ensure I was being assisted properly. I was coming in for a $5 sunglasses replacement piece and they treated me just as well as the person next to me buying the latest $400 Prada model. I will be back for sure to purchase all future sunglasses from this location.

Had a great experience here! Very in depth testing and professional. I really like Dr. Flanagen who…read morewas very professional and explained everything. Great glasses selection. I will be returning! Nice building. Easy parking. Transparent pricing.

This was my first visit to the Roswell eye clinic, and I had a very positive experience. I was…read morelooking for a new eye doctor, and my family recommended this clinic. When I initially walked inside, I was immediately impressed. I was greeted by multiple people at the front desk, and I appreciated their use of technology in allowing me to confirm my information and sign the acknowledgment forms on a computer screen. April, the Certified Paraoptometric (CPO), took me to the examination room, and performed visual acuity tests. She also used the Optical coherence tomography (OCT) to take images of the retina or back of the eye. I valued the way she took the time to explain each step in the process. Afterwards, Dr. Flanagan, the optometrist, came into the room and finished the eye exam. She was professional as well as personable, and she took the time to answer all of my questions. The next step in the process was sitting down with Chad, the optician, to review eyewear options and select frames. When I had questions about the charges, and what my benefits covered, he provided all of the details related to the frames, the lenses, and all of the various options. The final step in the process was checking out and providing payment. Yolanda, the front desk manager, was friendly, and she offered me the opportunity of scheduling my next appointment before I departed. After leaving the clinic, I received emails with a post visit survey, as well as a reminder of my next appointment date. I would definitely recommend the Roswell eye clinic to others, and I look forward to my future visits.

I was very disappointed with the result of my visit and my purchase of 2 pairs of glasses. I ended…read moreup with progressive lenses that are useless to me in the office because they fine for reading or seeing far, but are blurry when reading my computer. I must tip my head way back to activate the reading glasses to get a clear view. I don't know if it was the examination that missed or the evaluation of the sales agent or the execution of the lenses, but either way after spending almost $1000 I did not end up with usable glasses. My return visit to discuss the issue ended up with a sweet lady named Cleo telling me I just needed to learn how to use them and get used to them...

dr howell and the optical staff are great! i appreciate their expertise. i just wish the prices…read morewere not so high for glasses! i've been going here for years now and am very happy with them.

My husband and I had a great experience at the Sunglass Hut in the North Point Mall. The manager of…read morethe store was helpful and spent a great deal of time with us. He listened to what we were looking for and proceeded to point out possible glasses to meet our needs. They have a great selection and it appears Rayban now sizes glasses to fit different faces. As a lover of this brand, I love this approach to finding the perfect size without having to give up the style you really want.

Worst customer service ever. I attempted to return sunglasses and the manager would not allow me as…read morethe credit card I used to purchase the sunglasses had been stolen and replaced. She told me I had to go to another location where I purchased them. When I went there, out of my way, the store told me she lied to me and just did not want to lose revenue by processing a return.

Really have enjoyed my experience here 2 years in a row. Friendly staff, fun selection and…read moreproducts received in about 10 days. Will definitely be back

I really don't like this place, and after bad experiences, I then remember why. Customer Service is…read morenonexistent. No one responds to email, people don't call you back and when you go in, no one can help you. There's too many other places where you don't need to bother yourself here. Over= it sucks!

I made my appointment online. It was super easy. I just moved back to the Roswell area from…read moreGrant Park. I was hesitant to change my Optometrist. I have been going to Midtown Optical for years. I love Dr. Barnes and Kay at Midtown Optical, but the drive is just too far. I was thrilled and shocked that Dr. Girello is Dr. Barnes' wife. I was happy to keep it in the family! She was very thorough. Great chair side manner. Now let's get to Henry, the optician. He is so knowledgeable. He explained exactly what I needed. Unlike the chain stores, Henry didn't try to upsell me. My glasses came in before promised. Prescription was perfect! I could finally see their beautiful store!!! Kudos to Henry and Dr. Girello for giving me an amazing experience!!

Great selection of glasses and sunglasses. The optometrist is caring and thorough and professional…read more A classy store with excellent customer service.

I had a very disappointing experience with North Point Eye Care. I called to check my vision and…read moreorder glasses, but the assistant told me I was not eligible for their services. After discussing with my insurance provider, they confirmed that I was indeed eligible and even called North Point Eye Care to clarify. When I called back, the assistant said she would return my call, but instead, she just texted me. Without scheduling an appointment, she started telling me that they would not offer any refunds if something went wrong with my order. I explained that the office should stand behind their services and provide a refund if there are any issues, but she refused to provide service and insisted on their no-refund policy. This lack of accountability and refusal to guarantee their work is unacceptable. I strongly advise others to avoid North Point Eye Care, as they do not guarantee their services and do not prioritize customer satisfaction.

Dr. Le is amazing. She has a great personality and will…read moretreat you with kindness and respect. I've been to those "corporate" places and they just don't compare. She is a real doctor who cares about her patients!

Love that the staff are wearing masking and staggering the appointments. Excellent…read morecustomer service ... have been getting glasses and contacts here for years. Would definitely recommend.

Had my first eye exam here this week, Dr. Patel and her staff were excellent very friendly and…read moreprofessional, I will definitely come here for all my eye care needs!