Two years ago, this company installed a brand-new AC unit for about $8,000. Just 13 months later,…read morethe unit broke down. When I called, they sent a technician who told me the repair would be covered under warranty and that I wouldn't be charged. However, after the repair, the unit broke down again less than a year later. When I contacted the company this time, they refused to come out unless I first paid an outstanding bill of $1,200--something I was never expecting based on what I had been told previously. When I asked why I was being charged, the representative explained that the warranty only covered the first year, and since the initial breakdown happened after 13 months, I had been billed for that repair. I then questioned how a $1,200 repair could be justified when the unit failed again so quickly afterward. The rep simply said this was "standard" in his experience, and "just the way it is". Overall, this has been extremely frustrating and disappointing. I paid a significant amount for a new system, yet I've already dealt with multiple breakdowns and unexpected charges. Not what I would expect from a professional HVAC company.

We were in the process of planning the replacement of our aging HVAC system. We had connected with…read morea different contractor via the Home & Garden Show. That company inspected our system and confirmed the need to replace it. As we researched further, we discovered that the other guys had very spotty Yelp reviews, so we decided to go with Rechtin instead. Their sales rep Scott was great! He was a former technician so he knew the details of each system very well. He was as honest a guy as you would ever want to meet. Not only did he not try to upsell us on a more expensive unit, he emphasized that the intro level system was very suitable for our house and steered us away from higher priced options because the extra features and efficiency didn't justify the price difference for our needs. As it turned out, our furnace conked out around this time, so Rechtin got a tech out to us quickly to get our old system running until the new one could be installed. The installation took two days, and the team was superbly skilled and courteous. The price of the work was not just fair, but very competitive. These guys took great care of our needs at a good price, and they were responsive when we needed them. What's not to love?

I contacted Birkley despite the previous one-star review (after all, if you don't like a company,…read moreyou don't continue to use them for 2 years). I was not disappointed. Joe, my service technician, arrived right at 9:30 a.m., the front end of his estimated time frame of 9:30 to 10 a.m. (He could give my cable guy a lesson in timeliness!) Joe was courteous, and went right to work. He didn't try to up-sale me on any "premium services" like other companies I have used. He also didn't try to sell me parts I didn't need - like the last company that serviced my HVAC unit. At the end of my appointment, all I needed was a new air filter. Joe thanked me, talked about his family business, and hurried on his way with a handshake and a smile. I will definitely be calling Birkley for my next service appointment!

Over the weekend while out of town on business, my heating unit stopped working. My Nest thermostat…read morewas set to 62F and when I returned, my house was a chilly 54F. Not good, I thought. After doing some basic troubleshooting - making sure the connections were fine and then swapping out Nest for my old thermostat, and seeing no improvement, I called for Birkley. They were able to come out to the house within a few hours, and gave me a courtesy call of 15 minutes prior to arrival so I could drive home. The technician went downstairs to do some troubleshooting, and while he was at it, he checked out the heating unit from top-to-bottom and gave it a good cleaning. Long story short, it ended up being that the neighbor had blocked the input/output pipes that led to the HE furnace. Once those were removed, the heating unit worked fine and now I have heat! Great, professional service. Allowed me to be inquisitive and showed me some of the workings of the furnace. At least now I know how some of it works!

Very professional and ethical. Sold me what I needed and no more. Great support team that stands by…read moretheir work and products.

I first wish to commend Reupert HVAC and especially Chris M. For being a reputable business. I had…read moremy furnace serviced by ANOTHER COMPANY (rhymes with Sun Flower) and was told that my heat exchanger "had a breech and was unsafe to use". I was given quotes for a replacement system that seemed to be very high. I got quotes from several other companies that were significantly lower. However the tech from Reupert wanted to re-evaluate the system and the heat exchanger does NOT need to be replaced and Chris made several adjustment to allow the unit to run better. I will now use this company for routine service and for when I do need a replacement Reupert will be getting my business.

We have purchased 8 HVAC systems in our life of home ownerships. Air-one Heating Company; Ben the…read moreowner, was such a HUGE relief for us to find an honest, quality company. Ben is very professional and knowledgeable and cares about his work. We had extensive work done upgrading our system for allergies. We have a huge filter Merv11 and ultra violet light to kill molds and bacteria, which living at a lake definitely needs this help. Ben also corrected all the less then average work our builder had done. We noticed a difference immediately and so excited to have had it done. Worth every penny!!! We highly recommend Ben @ Air One Heating company. We plan to continue a yearly contract with Ben. When you find someone of this impressive integrity and quality of workmanship and professionalism ,that you can trust, don't let them go!

I cannot say enough positive about Sam, owner of Air-One, and his highly ethical and dependable…read moreservice. I've had the privilege of working with him on two occasions and both times was very pleased. And to be clear--I'm very hard to please. Most recently, he installed a whole new Carrier heat pump and air handler system for my nky condo--as mine was dying after 14 years. As he promised, my utility bills decreased considerably. I can't believe how much lower they are and have been thrilled about that! Before doing so, I compared prices on new systems from four other local big name HVAC companies who came out to measure assess and give me quotes and was pleasantly surprised that Air-One's price was very competitive--in fact i saved money by going with him compared to the other 4 companies. He also worked to make sure I got a Duke rebate of $300 for the new system. He shows up on time as promised for his service appointments, had very good communication with me as a customer and really knows his stuff! It was evident to me he truly cares about helping people and does it at a fair and reasonable price. I'd highly recommend him!

Do a really good job, we have had minor work done and major work with relocating a furnace and…read morehaving additional duct work added. They are reliable and economical.

I have been using this company owned by Mike Luken , since before the blizzard . Mike is amazing …read more He's a brilliant , sweet , caring honest man . He listens to me when I tell him something is going on with our furnace and what I have noticed . He's been cleaning up a mess that the company I used for years created and charged me an arm and a leg for - including an intermittent gas leak coming from inside the furance because the parts were not tightened enough . I had the 1st. company come out and the guy said there was no gas leak ( but he didn't even use a gas sniffer to check it ) . But then he wants to add more duct to my duct work . At that point I was done with that company . I contacted Mike the day of the blizzard because the temperature totally dropped in our house . I thought he'd come out the next day . Turns out he came that day during the blizzard . Turns out the other company guy disconnected the 2nd, stage boost to the heat . Mike figured it out right away - fixed it and we had heat again . HE is the BEST .

Hands down the best HVAC / Plumbing company in Cincinnati. They have serviced my heating system and…read morerepaired my plumbing for decades.Always prompt service, honest and fair pricing. They did all the new HVAC work on an addition.

This is customer service. Placed an online request and Gary called back. After talking a bit, he…read moresuggested calling Duke Energy because it sounded like it was their problem. He said Osterwisch could make a service call, tell us to call Duke, and would have to charge us for the visit. Great advice. I hung up and called Duke. They responded quickly, the line was fixed, and it was no charge! BTW, I reached out to another electrician first who was coming out to check and diagnose the issue. Called them back and canceled!

We are not HVAC experts, but I knew enough about our system that it seemed obvious to us that we…read moreonly needed a new Air Conditioning coil and compressor. We received estimates from a couple of other local companies and they all gave me a similar explanation..."yes, it may just be your A/C but we never recommend replacing a 10 yr old unit without also replacing the furnace. Plus, you'll make the money back because the new system will be so much more efficient." Great recommendation for sales, not for the homeowner. Bob's came in (and I think it was actually Bob) and spoke the truth. In short, he replaced the bad coil and reconfigured my 10 yr old high efficiency furnace so that the variable fan wasn't stuck on low. That was July 2018 and everything HVAC is wonderful at my house. Thank you Bob's for being straight forward and saving me A BUNCH of money!

Professional and thorough explanation of what was needed. Excellent quality work at a reasonable…read moreprice.

Ray Owen is very experienced and trustworthy AC and Heating expert. He will not try to sell you a…read morenew unit unless it is in Your best interest!! He's always done a great job for us at very reasonable rates!!! Honesty is his policy!!

Ray & Jeff replaced my furnace and AC. They were both professional and personable. They arrived…read morepromptly. They answered all questions thoroughly & with patience. The installation went very smoothly. They did an excellent job for a good price. I will contact them again for any future heating & cooling needs. I highly recommend Owen Heating & Cooling.