Buying from Gebhardt has been a terrible experience. I was so excited to purchase a brand-new car and thrilled when it arrived on time. I loved my salesperson, but working with the finance representative, Lucy, was a nightmare. Before picking up my car, I tried calling her multiple times to discuss financing options and understand the total costs. She never returned my calls. When I finally picked up my car, the process was lengthy, and by the time I got to speak with Lucy about financing, it was already late. To make matters worse, as soon as I drove off the lot, my brand-new car broke down. The dealership had to pick it up from my house, promising to return it within a week. Of course, it ended up taking 2.5 weeks and constant follow-ups to finally get my car back. This all happened in mid-December, right around Christmas. Then, in January, Lucy started calling me, claiming I owed an additional $2,500. Despite my repeated attempts to reach her for clarification her back and forth with chicken scratch notes left me confused. I left multiple voicemails and sent several emails requesting an explanation, as the numbers didn't add up. I also reached out to Greg, the dealership manager, multiple times, but he never returned my calls. Yesterday, February 25th, I finally received documentation in the mail outlining what they say I owe. After reviewing it, it appears that I do, in fact, owe the additional money. However, I was explicitly clear from the beginning about how much I wanted to put down. Ultimately, Lucy mishandled my financing, resulting in an unexpected $2,500 out-of-pocket expense. There has been no acknowledgment or apology for this mistake. Then when I tried to pay I wasn't able to get through on the number they gave me. Gebhardt then sent me emails accusing me of avoiding payment. The customer service level has been atrocious. In my opinion, the financing department completely mishandled this process from start to finish. Given my experience with their poor customer service, lack of communication, and overall mismanagement, I would not purchase a car from this dealership again. read more

I recently bought a user 328xi wagon from Gebhardt BMW in Boulder. I worked with Greg and Kory on the purchase of the car, both of whom were excellent to work with. They were very patient and not at all pushy towards any particular deal. When I finally found the car I wanted, I was able to purchase the vehicle in about an hour (compared to 4-6 hours at other dealers), and there were no pressure tactics to sell additional warrantees, etc. They offered these things, but also gave me constructive feedback on whether they really made sense for me based on the car and how much I drive it. Great buying experience. A week later, the water pump in the car unexpectedly went out. I verified with other mechanics that there was no way Gebhardt could have known it was going to go out soon, but it was still a $1400 repair in the first week. I contacted Adam, the used car sales manager, to see if there was anything the could do and they were so concerned that I had a positive buying experience that they refunded the full amount of the repair to me. I know they didn't legally have to do that, so call me impressed. I already own 2 BMWs and this experience guaranteed that I will be buying my future BMWs from Gebhardt. Truly impressive dealership. read more

I had a great experience at Gebhardt BMW, it had been 21 years since I bought my last vehicle 1996 Chev. PU. I went to the dealership on Saturday July 8th after doing much research on the internet looking at all the other dealerships and doing on line builds. I went there on Saturday so I could talk to someone and ask questions. I was met by Yianni Drako who was very professional, sincere and easy to talk to (no pressure). I made a choice on a vehicle that I saw after I had been at the dealership, this vehicle was more money than one I was considering. After speaking to Yianni he was able to get me my dream car for the same price as the other one. The purchase took place on July 12th, Finance was very smooth and pleasant thanks to Finance Manager Alicia Ellis. But my hat goes off to BMW Genius Mariah Hittle. I am not the most computer friendly person, a smart phone can be challenging. I spent two separate occasions with her so I could have an understanding as to what this cars intelligence was capable of. Mariah never once made me feel (computer challenged) and was extremely patient with me and answered all of my questions. Thank Again. read more

I had a really great buying experience at Gebhardt and felt I should balance some of the comments wrt Schomp and them. I bought my first BMW at Schomp. Yes, it was a good experience. And, yes, when I had warranty issues, Schomp dealt with them very professionally. That said, Schomp is a long way from Boulder and I felt I needed to give Gebhardt a chance. As others have mentioned, the service at Gebhardt has been very good. I traded in my 2007 335-Xi I bought from Schomp and bought a 2014 328i GT with x-drive from Gebhardt. The buying experience was great. Pricing was more than competitive. They also went well beyond my expectations to make even little details right. A small plastic cover that was missing, for example, was special ordered and installed. Mariah and Thomas have been super in walking me through some of the arcane aspect of the cars systems, and there are plenty, believe me. I'm loving the car and I very much appreciate the whole experience. I found them very straightforward to deal with and more than willing to go the extra mile to make me happy. read more

The Team at Gebhardt BMW really is just that. They are working together to provide the best possible product their fits their customers' needs without forcing them into an unnecessary product. The BMW product speaks for itself and the Gebhardt family is there to help you find the perfect fit for your lifestyle. I went into the dealership to investigate lease options on a 2013/2014 228/328/335/435. They willingly ran the numbers for all options both lease and finance without a hassle. After a couple hours of driving and number crunching, none of these options were a better deal than my current finance on my 335. After some discussion, they got me into a 2011 CPO 335is, local to Colorado with very low millage. The only option for me in that vehicle was a lease, which they had no problem working up the paperwork to make it happen. I was helped by both Mike and Adam, who were focused on me and my needs, wants, and desires from my next BMW ultimate driving machine. I will go back to Gebhardt for my next BMW purchase and highly recommend them to friends and family. read more

I have an 2014 I3 with a Rex that I purchased from a private party that needed some Warranty work. This is my first car that I have ever purchased that was still covered by a warranty so this is a brand new experience for me. I initially told that they would have my car for a day or two, no big deal I have a old manual Junker at home that I could put up with for that long. However, Joel Ortiz kept me informed and told me that it would be longer because parts had to come from Germany. I was informed by a friend that I could possibly get a loaner car from the dealership. I sheepishly asked the dealership if I could get a loaner car and they said YES. My family told me to ask for an M. Raphael at the dealership, promptly brought me an I3m. I drove the car until Joel called and told me my car was ready. Wow this is really more than I expected. I got to drive a really nice car and the whole process was totally hassle free. I love my electric car but when the time come you better believe that I will use Gephardt as my go to dealer. read more

When we received some really bad news about our older 3 series, we decided to go from the service department to the sales floor. We were introduced to Wade who literally spent hours with us to ensure that all of the questions we had about leasing a new BMW X1 were answered. He showed us every X1 on the lot, explaining the differences as we went along. After the test drive, he worked up numbers for 3 different cars so that we could make the best possible decision. Never once did he make us feel rushed. As the paperwork was being completed, we were introduced to Thomas (a BMW Genius) who helped us to learn the technology in our new X1...and since we had a 2009 prior, there was quite a bit of tech to learn. This is our sixth BMW, but since we are relatively new to Colorado, this was our first experience with Gebhardt's sales. Bottom line, this is how the car buying experience should go! We will be back and would recommend Wade and Thomas to anyone in the market. read more

Gebhardt BMW mechanics and my service adviser Bill Cray provided outstanding service. I do most of my own work on my cars because I do not trust dealerships or their mechanics. I took my 08 335xi in for what looked like a turbo failure that should have been covered under the extended turbo warranty. They first found that the waste gate solenoids were bad, unfortunately those were not covered. I had to return the car the next day as it threw a code almost immediately. They discovered that I had a severely cracked inter-cooler. They also performed other work that I requested on both occasions. Despite BMW parts being very expensive, the work they did was top notch, and well worth the cost. The car now performs like a new car, I am very impressed. At all times Bill was professional and courteous, even if I wasn't. I highly recommend Gebhardt BMW service. read more

I called in with some serious but not critical issues and was told that they could accommodate me the next day. With some schedule shuffling I was able to get the car in early and was given a ride as they had no loaners. At 4:30 I get a call that they didn't get to my car, do I mind leaving it over the weekend, with no guarantee that they'd get to it. Are you kidding me? I also got the quote "well you only called yesterday." Well you told me to bring it in!!!!! An Audi is looking real good for my next purchase right about now as this isn't the first crappy service I've had with Gebhardt BMW. read more

I was in the market for a used BMW and I found the exact model, color, and packages I wanted at Gebhardt BMW. Initially, I worked with Max Faulkner who was great, but the vehicle I wanted had a stop-sale recall on it and was not able to be purchased, and Max ended up moving before the deal closed. From there, Alex Johnston took over and was fantastic throughout the rest of the deal. He was communicative and responsive, and worked with me throughout the remainder of the process. I will ask for Alex when I come back for my next BMW. We couldn't be happier with how everything turned out! read more

I just purchased a 2016 X3. The dealer delivered it (not Gebhardt) and within 30 miles, the check engine light came on. I called the dealer who I purchased the car from and was told that It would take almost two weeks to get me in and asked if it wanted to rent a car while they looked at mine. I then called Bill Cray and he got me in the very next day. He asked me to wait a bit to see if it was something little, but after the initial checks he determined that the problem would take a bit of time. He gave me a loaner and had me on my way. The problem was fixed by the afternoon. read more

I've been very pleased the Gebhardt BMW service department, everyone goes out of their way to be helpful (even on the phone) and my Service adviser, David Choate always takes care of me and my X3, he is awesome! He always advises me on what needs to be repaired and when (e.g if the repair is not needed till sometime in the future he tells me this which helps tremendously with the budgeting for BMW repairs on a 7 year old X3!) I also get my car detailed there and the fantastic job they do is worth every penny! I wouldn't go anywhere else! Definitely a five star in my book ! read more

Another great experience with Gebhardt (have purchased BMW and VWs from them)! There are larger dealers out there, but I keep returning to Gebhardt. George T is great to work with, no game playing and his experience shines through. Mariah H is fantastic! The 'genius' role is super cool and I was filled with anxiety about all the 'tech' the car has. But Mariah boiled it down and put my mind at ease. So glad she's there, she truly knows her stuff. If you have a question, you can swing by and get it answered! Sweet! I recommend Gebhardt without hesitation. read more

Employees are extremely RUDE at this location and they are so behind, 2 weeks wait just to get wheel balancing and alignment. I thought she made a mistake when she told me this. This shows EXTREMELY poor management. Service department employees are not helpful at all with helping you with your availability for service appointments. Several people warned me not to even call this place cause of the experiences they have had. Emailing main BMW head office in Germany. They should know how bad the service is at this location for BMW car owners. read more

I have recently relocated to CO, and was hoping to find a good place for service of my BMWs. I had a very good experience at Gephardt BMW. Dave the Service Manager accommodated my unscheduled drop-in even though the calendar was full. There was never any attempt to push me out to a later date, just a focus on making it work. I had a minor wheel rash that was purely cosmetic but Dave and his crew gave it their full attention. Thanks Dave, and Nela a Service rep who allowed me to camp in her area while the repair was being done. read more

My whole life I wrote few reviews online . This gets a 5 due to my experience . First I'd like to thank Kelly for answering my query second - Jason who worked with me and was honest .third -Jessica she was my sales rep . I have never seen Sales people work hard for the customer but she worked hard for what I wanted and needed . She pushed for the sale and made me understand where I need compromise . Ofcourse a good deal is a a great deal when every one is happy and she worked for that . Thanks Jessica read more

I recently purchased a used BMW from Gebhardt and had to take it into the service area to have window tint, clear masks and paint treatment applied. They called to schedule my appointment for the following Monday. They were ready for me when I arrived and had a nice, new BMW X3 loaner ready for me to use. The service staff was friendly and helpful and the work was done well and on time. My only negative comment I have is that the vehicle drop off area was not well marked. I just found it by chance. read more

Bought an X3 from these guys in December '22. Was looking for a specific model and these folks, specifically Jeff Appleby, went above and beyond to find what I was looking for. Even after the purchase, with everything done & dusted from a 'sales' perspective, Jeff took care of me and helped me solve a problem on his day off. Couldn't be happier with their customer service, and seriously, if you're looking for someone that drives and knows what they sell, Jeff @ Gebhardt BMW is the guy. read more

I have been dealing with Kat McNutt over at Gebhardt, and I have to say, it's the first time I haven't been stressed making a deal on a car in 30 years. Her attention to the small details is refreshing, and her knowledge of the cars and remembering what I said is something the other salesmen I've met with at other dealers just don't have. Forget all that, she calls you back when she says she will and somehow makes you feel good about giving your money to a car dealership. read more