1 Star - Avoid This Car Wash AT ALL COSTS!!!…read more
This incident occurred Friday July 10th at approximately 7 PM.
This was by far the worst customer service experience I've ever had. During the automatic wash, the wash tunnel malfunctioned and stopped multiple times . During the drying phase at the end of the tunnel , the machine jammed to my rear wing and when it started up again their equipment damaged my vehicle by breaking off the wing on my car .Accidents can happen, but the way this business handled the situation is completely unacceptable.
After the damage occurred the alleged supervised at the time Jose went inside of the machine to obtain my broken part from inside of the car was tunnel , i asked for their insurance information so I could begin the claims process. Instead of cooperating, I was given the runaround, told to wait for a manager who was unavailable, and was provided an incident report at the time with little to no communication despite multiple attempts to resolve the issue with the present supervisor Jose . I requested a refund for the wash and was refused. I was told to come back to the business when the manager was present on Sunday , Monday , or Tuesday morning from 7-11 AM and was assured by Jose that footage would be saved based off the time of my report and incident . I arrived on Monday July 13th at 7 AM with my incident report and spoke to the manager available at the time who provided a rude tone and aggressive approach and refused liability to damages and claimed that there was no way the machine could damage my vehicle claiming this was not a machine issue. I requested the company's insurance policy information and again he refused to provide it and instead claimed I had to leave the property immediately or I will be trespassed by the police. A business that damages a customer's property should be transparent and take responsibility not avoid the situation.
Because of the business's refusal to cooperate and failure to properly address the damage they caused, I will be pursuing all available remedies to recover my damages. This entire experience has shown a complete lack of accountability and professionalism.
If you're considering bringing your vehicle here, understand that if something goes wrong, you will be left dealing with the consequences on your own. I would strongly recommend taking your business elsewhere
RESPONSE TO OWNERS COMMENT
Thank you for your response. I disagree with your conclusion that my rear wing was already loose or previously damaged.
Your response states that the blower "clearly indicates" the part was already damaged, yet you have not provided any evidence to support that conclusion. My vehicle's rear wing had no prior damage before entering your wash. It remained securely attached until your wash tunnel malfunctioned, stopped multiple times, and the drying equipment became caught on the wing before it detached.
If your position is that my vehicle arrived with a damaged or loose wing, did you review the surveillance footage from the entrance of the wash to verify that claim? I was specifically assured by your supervisor, Jose, that the footage would be preserved because of the incident. If the footage was reviewed, does it show my vehicle entering with a detached, loose, or visibly damaged wing? If not, then on what factual basis are you claiming pre-existing damage?
Your response also overlooks several important facts:
The wash tunnel malfunctioned and stopped multiple times during my wash.
Your supervisor entered the wash tunnel to retrieve my broken wing after the incident.
I reported the damage immediately while still on site, and an incident report was completed.
When I requested your insurance information to begin the claims process, I was refused.
When I returned to speak with management as instructed, I was met with hostility, denied your insurance information again, and threatened with trespass instead of being provided a reasonable explanation.
The issue is not simply that damage occurred. It is that your business dismissed my claim without presenting any evidence while simultaneously refusing to provide the information I requested to pursue the matter through the appropriate channels.
Simply stating that your equipment is "safe" or that you have "never had an issue before" does not establish that your equipment could not have caused damage in this instance. The absence of previous reported incidents is not proof that an incident did not occur here.
I remain confident that my vehicle entered your facility with an intact rear wing and left with it broken off after the malfunction inside your wash. I will continue pursuing the appropriate avenues to resolve this matter based on the facts and evidence available.