Complete scam, please avoid this place. I took two rings for simple prong repair, and one resizing, that my mother had left to me when she recently passed. I explained how much they meant to me, and was stupidly trusting and didn't take pictures of the rings before handing them over. I called after one full week and they told me they weren't finished. I called another week later, and they said they would just call me when they were done instead. One month after dropping them off with no calls, and I just went in to check on them. Only one ring was done, and when they pulled it out there was a scuff that was definitely not present when I dropped them off and very obviously the shape of a jeweler's tool. When I brought it to the employee's attention, she rushed into a rote "it must have been like that when it got here". I asked if there was anything they could do, and she actually said " you'll just gave to replace the stone". So much for sensitivity. After two more weeks, and still no calls, I went in to retrieve the second ring. I put it on, and it was a full size smaller than I had asked for. The employee said "oh your hands are just swelling"; but it was a mild temperature. No swelling. Its only been four days, and the stone in the second ring is loose. They charged me almost two hundred dollars and treated these rings like garbage, then told me I would have to spend more money to fix what they refused to admit they broke. read more
