Don't go here! I don't live locally in Ephrata anymore but I am passing through for a few weeks,…read moreand took a few watches to get the bracelets sized to my wrist. I walk in and before I say anything the main lady said "oh looks like we got some Invicta watches" in a snobby tone. Now any watch person knows Invicta does not have a great reputation in the watch world, but what would it matter if I did? You're going to shame a customer walking in for the watch he brought in to have sized? The watches were still in their boxes as I had them shipped here, one is a Christopher Ward, and one is a Sangin, both smaller brands but respectable watch companies if you knew what you were talking about. Then she said she hadn't heard of them (in a snooty tone again). Which is fine if you haven't but still rude, she started to size one of the bracelets and took a few links out, but couldn't get the bracelet back into lugs to reattach it to the watch. By this time I had enough and just told her to give me my watch and walked out. Would not recommend this rude jewelry store.

Complete scam, please avoid this place. I took two rings for simple prong repair, and one resizing,…read morethat my mother had left to me when she recently passed. I explained how much they meant to me, and was stupidly trusting and didn't take pictures of the rings before handing them over. I called after one full week and they told me they weren't finished. I called another week later, and they said they would just call me when they were done instead. One month after dropping them off with no calls, and I just went in to check on them. Only one ring was done, and when they pulled it out there was a scuff that was definitely not present when I dropped them off and very obviously the shape of a jeweler's tool. When I brought it to the employee's attention, she rushed into a rote "it must have been like that when it got here". I asked if there was anything they could do, and she actually said " you'll just gave to replace the stone". So much for sensitivity. After two more weeks, and still no calls, I went in to retrieve the second ring. I put it on, and it was a full size smaller than I had asked for. The employee said "oh your hands are just swelling"; but it was a mild temperature. No swelling. Its only been four days, and the stone in the second ring is loose. They charged me almost two hundred dollars and treated these rings like garbage, then told me I would have to spend more money to fix what they refused to admit they broke.

Valerie and Ralph are great to work with. They will work hard to create a customized piece. Highly…read morerecommend.

Raphael and Val have a wealth of knowledge with regard to the jewelry in their store. Their…read morepersonal touches and warm inviting atmosphere make your shopping experience wonderful. If you are looking for something different than those big mall store stop and talk to Val. She will work to get you the correct piece of jewelry.

I'm all about being fair, I recently gave this business a poor review. Because they have a policy…read moreabout not returning your money but only an in store credit. We returned with our in store credit, which I was dreading. We waited on the person behind the counter because we knew it would take time. We did need to initiate maybe looking through some catalogs to order what we would like. Afterwards we became more satisfied with what we were getting. I would suggest they post "in the store" the return policy, besides it being on your receipt after the purchase. And maybe encouraging the owner to be more giving suggestions and ideas on how can he make us satisfied with our purchase.

I took a lot of my jewelry here to be repaired. Mostly pieces that had been in my Family for a long…read moretime. This is the one place.. The only one place I trust to take my jewelry to. The quality of work is excellent. I also had a ring designed here. Excellent work and craftsmanship. Thank you for your good work.

Seemed to be very knowledgeable. Got the impression they are honest & trustworthy. Pleasant…read morestaff. Would highly recommend.

I had a custom ring made. I sat down with the jeweler. It was made exactly the way I specified in…read moredetail. It was flawlessly produced within a couple weeks. I was accommodated in every step of the process. Which felt simple and easy to get through. I recommend this jewelry maker of you want something done right and with high quality.

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

Meggan created a beautiful ring out of jewelry I brought in from a beloved family member. So happy…read morewith her work on this meaningful piece, and I'll trust her with all my jewelry needs in the future.

From the owner: With each curve and contour, our master artisans blend timeless techniques with modern flair to…read morecreate pieces that are both classic and contemporary. From the fiery spark of an idea to the final polish, every piece of jewelry is a journey through the hands of passion and precision. Whether you’re looking for that perfect engagement ring to say “I do,” a signature necklace to commemorate a special occasion or an expression of your own personal style, we tailor each piece to be as unique as your story. At Gilded Design Studio, your imagination is our blueprint.

I recently gave just an Average rating to Vincent and Company because I had lost the diamond they…read morehad replaced in a ring for me. After my review I was contacted by them and asked to bring my ring back in so that they could correct the situation. It turned out that though the ring had been repaired over a year ago, they replaced the diamond and polished the ring so that it looked sparkling new and charged me nothing for this. This company truly believes in standing behind its reputation and providing the best service to customers. They are as good as it gets!

This jewelry store is conveniently located and the people were so nice. They helped me with a pin…read morethat I inherited that the clasp didn't seem to work. But it was my error and not the clasp design. That was embarrassing. But the staff was so understanding and made me feel great. They offer some beautiful pieces.

The jewelry shop repaired a high end purse chain for my spouse…read more Needed to be repaired and took 2 weeks I was told that the repair wouldn't be done for three weeks. It was only about $35. It was done in a timely manner. The lighting in the jewelry store was absolutely beautiful. Very nice employees.

Great customer service. Colleen was friendly and very knowledgeable. I am happy with my experience…read moreand will return.

I didn't think it was possible for me to love my engagement ring more than I already did, but when…read moremy center stone (ethiopian fire opal) chipped, I needed to look into getting a replacement stone. Justin recommended the PERFECT replacement stone of a moonstone and really listened to my request for it to be a facet-cut. The gemstone he picked is of incredible quality and the ring not only looks like new, it looks even way better than it did on the day my fiance proposed. And if that wasn't enough, he also fixed the chip in the original opal and turned it into a pendant necklace that I intend to wear for our wedding. I also had my best friend's wedding less than two weeks after I requested their services and they got both done within that timeframe--I couldn't believe the turnaround time! Their services were fast, friendly, professional, and of incredible quality. I was very nervous about taking my engagement ring to a jeweler other than the ring's designer, but I had nothing to worry about with New World Jewelers and will now take ALL of my jewelry design needs to them. Suffice it to say, I would HIGHLY RECOMMEND New World Jewelers for any and every jewelry need you may have.

From the owner: We have been in the business of designing beautiful and unique custom jewelry for over 30 years…read more What sets us apart is our focus on creating pieces that are not only artful but meaningful - every creation has a story behind it!

They specialize in gas, advertising old gas pumps and signs not bad, but limited hoursread more

Rudest owner ever. I have a very small backpack that serves as my purse. I was asked to leave…read morebecause of it. It's my purse and not even close the size of a backpack but it didn't matter. The lady started screaming at me, told me to go to the car and come back with my money, and said she had surgery yesterday, was sick of people breaking things, and I could get my "ass" out of her store. I saw a backpack sitting on a chair and inquired. Another lady appeared and said a lady sat it there to shop. I wasn't given that option. No reason for the way she acted. She lost business, and I will not go back to a place with a crazy woman like that