When I took the coverage 2 years ago I informed Geico that I had a lienholder. They never send me paper docs with policy information. Not even at renewal. I recently had an accident and they said I had no coverage. They said prove you had the coverage. They refused to provided me with the policy information. I went online and the information was not available on my online account. Very convenient. Stay away from this insurance company. They will not provide any coverage when you need it. All is great as long as you do not need the coverage. read more

Raising my rates 13% a year for 4 years, over 60% in 5 years! I have a perfect driving record for 20 years, no tickets or accidents, liability only on a 12 year old family car, not a sports car. I have no medical issues or other drivers in the family. Here is your reward for responsible driving sir... Here is an industry that needs some very serious correction. read more

Spent a whole lot of time on the phone with this guys to get a policy ironed out...an excessive amount of time in my opinion. They also pitched too many products and upgrades which kind of tired me out. On the plus side, their pricing and coverage's were very good compared to a lot of other companies that I came across. read more

I'm not a Geico customer, thank God! However, if you are, I'm here to tell you don't waste your hard earned money paying for decent coverage...you don't need it. If you (a Geico customer) have an accident, causing bodily injuries and major property damage...don't worry! They will claim they don't have enough coverage to take care of the person/people they are supposed to make whole. They will tell the people you hit that they cannot pay for the damages, tow and storage fees, and we didn't even get to the injuries yet. This unethical, shady pos company is trying to make me, a fully insured driver that is in no way at fault ( they admitted it, and there is dash cam footage proving this) pay upwards of a thousand dollars (so far) for our car that is totaled because they apparently can't pay the fees and reimburse us the cost of the car. They foolishly think they can get away with this fraudulent practice but let me tell you, they definitely will not! Not with me anyway. Soooo.....if you are with this shady company, you're all good. If you are filing a claim with them after one of their clients hits you....don't take their $#it! Get an attorney ASAP and hold them accountable for their actions. This is in no way ethical for them to assume that they can get away with screwing over the innocent drivers that are entitled to have their claim dealt with in a timely and sufficient manner. Screw you Geico! You suck and are in no way, shape or form going to evade responsibility with your crappy excuses and BS! read more

bought a brand new car. wrecked brand new car. geico took my car to one of thier preferred chop shops and preceeded to ruin my car. they also wanted to put some non vw parts on my car. next time i will make sure i use my vw dealership. what scam artists. that little money guy next to you in the commercials is what their stealing from you. cancelled my insurance bought wawanessa. HOPE CRAZY GIRL THAT GAVE THEM 5 STARS DOESN'T CRASH HER CAR read more

GEICO likes to increase rates as much as possible as sneaky as possible. That's poor customer service. You should be offering to help the customer save as much as possible. I'll be going to State Farm. They do EVERYTHING in their power to take good care of their customers. I tried hard to give GEICO a shot at my business and they disappointed after only 6 months. read more

They are great until you actually need them. So after paying insurance with no accident for 19 years a suped-up electric bike runs a stop sign through a junction and into my car. I was standing still. Geico decided it was my fault and tripled my insurance. Fast forward a Geico policyholder rams my car from behind. Geico stalls every attempt at a resolution. Geico is scam. read more

My policy canceled on 11/27/15 due to non payment...I forgot...my bad. I called to restart and the csr said that on top of the past due balance I would have to pay a $25 lapse pymnt plus $7 more per month just for being 3 days late...long story short, I went with a better company for the same rate I was paying before I was canceled. I was with Geico for 7 years and that's how I was treated lol. read more

I switched my registration over from WA to CA after I moved. I had received a letter from the CA DMV saying that my registration would be suspended if I did not show that my car was insured. I called up Geico immediately to switch my insurance over from WA to CA. I asked the woman on the phone if they would notify the DMV because I had gotten this warning. She assured me that they would take care of this. She assured me twice before I hung up. 3 weeks later my registration is suspended for not having insurance. Geico customer service gets a call from me and this girl tells me they are not responsible for the fee I now have to pay to get my registration back. I asked to speak with her supervisor and she said he'd call me back in a little bit. That was 3 days ago. My advice, whenever dealing with an insurance company, always record your conversations and the names of the people you speak with. read more

Geico Insurance needs to understand that their customers are all of equal importance. On November 27, 2013, a car rear-ended my vehicle while I was stopped at a red light. By default, the person who rear-ended my car is at fault. His insurance company is State Farm. I called Geico on the 28th and filed a claim. They stated that they needed to wait for State Farm insurance to contact their insured, to get a "word" from them, as stated by law, and that if I wanted my car fixed immediately, I would need to pay my insurance's deductible, which I can claim for a refund later on, from State Farm. I decided to wait instead for State Farm to contact their insured, so that no money goes out of my pocket at all. I figured that it would be more complicated to ask for a refund than to simply wait for State Farm to speak with their insured involved in an accident with my car. Two months pass. Currently, it is January 31, 2014 already, and State Farm has been sending me letters, notifying me that they are "still investigating" the claim, by trying to get in-touch with their insured because he has not responded to their messages yet. I was told by Geico and State Farm that there is a 40-day grace period by law, for them to get a word from their insured. 40 days has passed, and nothing has happened with my claim since I opened it. I called Geico recently, asking them to help me speed-up the process by getting in-touch with State Farm, however, I was met with disappointment when I was told that there was nothing that we could do but to wait it out. Now because I was the rear-ended, not the "rear-endee", Geico is not going to lose anything with my claim--it will be State Farm that will shoulder all the costs. So, why should Geico dilly-dally with my claim? They are not going to be shouldering any costs. It's pure laziness. From their handling of my case, I drew the conclusion that because my car was not involved in any relatively "major" damages, I could simply be brushed-aside and set in a procrastination pile of some sort. When I get the opportunity, I would certainly switch insurance carriers. THIS COMPANY DOES NOT SEEM TO VALUE THE BUSINESS OF THEIR CLIENTS. NO MATTER THE SCALE OF THE CLAIM, ESPECIALLY IF THEIR INSURED IS NOT AT FAULT, THEY NEED TO UNDERSTAND THAT ALL THEIR CUSTOMERS ARE OF EQUAL VALUE, WHETHER THEY LIKE IT OR NOT. read more

This is a general review for GEICO as a company. Beware of GEICO and avoid FIX AUTO (Miramar). I am a GEICO customer, was hit in a parking lot (unoccupied vehicle) with significant, but mostly cosmetic damage, by another GEICO customer. Firstly, I did all on line, the company mixed up claims (mine and the other guy's) and had to call aroudn to fix their confusion. the GEICO appraiser was efficient BUT looked at me with suspicion that there was damage front and back (my car was hit on the back and pushed so it also hit a post in the front) and it was only when I showed him photos taken with my cell that he stopped suggesting I was cheating. Secondly, GEICO strongly suggested I take my car to their preferred repair shop, FIX AUTO with the argument repairs are guaranteed and they will fix whatever is wrong in any of their shops. Don't do it!!!! FIX AUTO miramar did an incredibly sloppy work and essentially refused to do much to improve it. i went three times! I was called "picky" but there were 1/3" gaps and shifts everywhere. Thirdly, when I took my car back, they denied the lose parts were related to their repair, really? So the warranty, is USELESS since they will deny responsibility. In retrospect, FIX AUTO does NOT work for you, it works for GEICO and therefore will do the cheapest repair possible (for GEICO). In contrast, if you pick the shop, they work for YOU. The law says you can take your car to ANY shop of your choice, do so!! So I recommend to ignore GEICOs shops, pick your own. But that said, shame on GEICO for coming up with this lame scheme that damages their customers interests to save money. So bad review for GEICO too!! read more

Be VERY careful if you choose to have this insurance company represent you. They will do ALL possible to make sure they do not have to pay out a claim. Horrible customer service, especially the claims department in Poway - wow, can we say RUDE! You would be better off having cut rate insurance from elsewhere! read more

I'll keep this short because the situation has gotten completely out of hand. GEICO's policy holder crashed into the back end of my car as it was parked at 4:30am in a residential neighborhood in Carlsbad, CA. Because it was Sunday, all rental car places were closed except for the airport, and GEICO refuses to pay any airport rental fees and surcharges. Our initial plan was to drive back to Phoenix on Sunday!! I missed work on Monday which I need compensation for, because we had to go rent a car and get an estimate on mine. Upon review, GEICO's rep and the estimator at Toyota Carlsbad deemed the car totaled. The money paid didn't cover my loan (my fault) but I feel that I'm due a refund on my service contracts and compensation for time missed at work, and the pain in the ass of buying a new car. Anyone that has gone through this process understands the time that is taken out to do this. Moving on...after a week or so of crunching numbers and back and forths with the bank, I informed GEICO that I felt I deserved a little more. Not a crazy amount but it was exactly what I deserved. The rep, Carlos Caro, put me in contact with his supervisor, Richard Hoyt. This is where things got interesting. He said he would call me back that day and it was the next day that I received a phone call. He told me that they had actually overvalued my car by $783, which is bull. He couldn't tell me where they made the error and said that they couldn't pay for time lost and things like that. Next, he says that even though I'm not due the $783, they are going to let me keep it anyways. Seriously?? If I accidentally give someone $800, I would absolutely ask for that back. He threatened me by saying that if I dispute this settlement amount, he would take back the $783. Again, BULL Two hours later, I received a call from Carlos. He says that his supervisor is stopping payment on the rental in 2 days. Seriously?! Their driver, UNDERAGE AND DRUNK (.14) WITH WEED AND COCAINE IN THE VEHICLE, drove right through the back end of MY PARKED CAR!!! Now I feel like I'm the criminal. I understand these things happen but they are absolutely not taking care of me, or their policy holders for that matter because I will have to go after them for this money in either restitution or small claims. Avoid Richard, avoid Carlos who is Richard's puppet, and as a previous customer, avoid GEICO. read more

Been with Geico for some years now and had both my vehicles on my full coverage plan, had a vehicle that was in a hit and run accident and i had them take the vehicle off it and they charged me more money when they gave me a new policy charging me almost 300 a month for a 92 honda accord full coverage and i was paying 280 with both vehicles on my plan and i am angry to hear that it went up and they wouldnt work with me on price and now im having to look for a new insurance provider even though I've been with them as a loyal paying customer and never late on payments. Customer service was poor and gentlemen had attitude with me on what i should do with my policy. read more

Geico policy holder rear ended my car. I don't want to use my insurance so I directly called Geico and they already acknowledged an accident. Claim center rep was very patient and kind and told me if i need to see physician then do not wait but just go and see anywhere of my choice. Next day, I feltlittle nausea and pain on my neck, left shoulder and left back so I went to ER. Dr examined my pain area and said that's muscle spasm and Rx me 2 different medications. Once I attended medical they forwarded me to Injury Claim Rep T-sha. She told since it was a minor damage so they won't cover any medical bills. She simply saw the pics that Geico Repair Adjuster took even without removing the rear bumper! Of course once the bumper removed, the repair estimate($2.7K) went almost double to $4.1K. I tried to talk with her Supervisor Meloney but even worse BS. Well, I just followed their Claim Service rep's instruction to see any injuries with physician but now they denied to pay my ER co-payment. Double faces fraud. I am not seeking million $ of settlement but just ER co payment($100). Worst company. Someone wrote above that he can't find any contact # of company executives. Same to me. They blocked all access to other department or upper management. If you're involved accident with Geico holder, you should hire am attorney prompt. That's the ONLY way to avoid all BS hassles with Geico Claim reps and supers. read more

Awful! They offer no help at all with your claim except if you require medical attention. They do not explain the process, are not available over weekends and weren't able to help me with the claim after my car accident to get in touch with the at-fault party's insurance!!! Waste of my dollars each month. I'll soon be looking elsewhere for my auto insurance!!! read more

I been sick in hospital have major surgery can't pay insurance after 5 yrs. it lapsed called to get insurance back after 8 days with no accidents history they are charging me an extra $17 per month cause I was in hospital and had several blood transfusions 5 pints of blood DON'T TRUST THEM BEWARE!!! Allstate or Farmers here I come.... I had FARMERS BEFORE AND THEY ARE GREAT OR MAYBE ALLSTATE.... read more

can i be a fan of an insurance company? sure, why not! i love that they give so many discounts. grad student discount, persistence discount, good driver discounts, theft device discount, you name it. i don't pay much at all. once, when i was an undergrad and flat broke, i called just to see if there's any way i could pay less. they evaluated my policy and found ways to reduce my bill without jeopardizing my coverage. they've got excellent--i mean excellent--customer service. call 24/7 and speak to the nicest person in the world. thankfully, i've only had to use their roadside assistance (comes with my insurance), and they put AAA to shame. i trust that geico is going to be fair (fair for insurance standards), competent, and work for my best interests if and when i ever need them. i highly recommend geico read more

I am completely disappointed in Geico For auto insurance! I have had nothing but Geico for the whole time I have been driving. Geico has been a member of my family since 1951! Come May 12th 2015. I made a claim. Threw claims department with Geico. Because I had a minor accident. Yes I have full coverage on my car. Yes that includes car rental until all repairs are done. To my car. Yes until all repairs are done correctly . The contracted auto body Shop. Refused to listen to me. I brought in person documentation of the recall part. Was the reason as to why I had my minor accident to start with! I fix fax in the same documentation to geico office. As well geico adjiuster ( who was their For his own client and their claim.) Was nice enough to log into the geico website into my claim. To confirm. He personally saw the documentation But that note in. Once Geico claims Department. Got all information processed On their. Confirmed everything. Geico put me at no fault for the accident . Well the owner of Yucaipa auto collision Did not take my requests to heart! Towed my car to Redlands auto plaza service department! Where my car was completely screwed up! The adjiuster assigned to my claim. Cut off my rental car. ( yes before repairs were completed.) yes the owner of the shop called me told me that I Need to come In pay my deductible ( I did) 341 bucks! Got my reciepts left. Drove the rental car to nearest rental car location. Turned in the rental . Me and my 3 year old toddler With a disability to boot were stranded! For 5 hours! Until I could get a ride home! The next business day I got calls from Owner of the shop and the dealership. My car was done! Both the owner of Yucaipa auto collision and the rep out of the service department for Redlands auto plaza Gaurnteed the work! The owner of the shop Gaurnteed the work @ 100 percent . Without having the shop look at the repairs. Giving the green light! The repairs were done correctly . So I go down to the dealership! Pay the rest of my deductible. I paid again Their . In the amount of 160 dollars. Got my reciepts! Yes I was over charged by 1 dollar! No I did not get my change back. I am only legally responsible for the first 500 bucks for the repairs on my car! Threw Geico! Having full coverage with them! When I drive my car home? My stero system would not power on! The alinement they did was horrible! The next day? I go to my car? My alarm would not work. Tried to start my car. Would not start up. Yes before Yucaipa auto collision and Redlands auto plaza service department got ahold of my car? There was nothing wrong with my car battery. Nor stero system! Call back the service department for these issues! Was told by the rep! IF I bring my car back IN for repairs! I would be charged out of pocket! So I called triple A for service! Came out jumped started my car battery . I drove it to regular auto body shop for all repairs! For over a week was left stranded with NO working car! My 3 year old son With a disability . Could not go to his therapies! He has messed doctor appointments! Bluntly I am ashamed to have you for auto coverage! yes even though Geico is paying for all the repairs! Now! That does not excuse the suffering you brought on me my family! Me and my mother were lied to Who gaurnteed the work@ 100 percent Without having his shop look at the work! 3 generations of military that have/are still Serving are country! That are insured with geico! Means nothing! I am ashamed I referred any of my family And friends and their families with Geico. I would not want this suffering put ON Anyone! As it has been put on me my child With a disability! I have been lied to Have had people try to do fraud with my good name with my car! So anyone insured with geico! Please take to heart my words! Be wise! Do your homework with Geico claims! Do your homework with their contracted auto body shops! IF you find 1 red flag with that shop! Please run the other way! Get your car serviced! Where you can trust the shop and the Machanic word Please who ever reads this review Take to heart! Don't buy a car from Redlands auto plaza! The sales department does not car! IF they sale junk for car to anyone! They will NOT tell you! That the dealership charges HIGH interest rates OVER charge on their loan for the car that is junk! I only have a sweet ride now? Cause my regular auto body shop! My regular Machanic has rebuilt the engine! Please don't use Redlands auto plaza Service department either! They will screw Up your car and badly! They are not to be trusted! They are immoral and unethical! Yes the owner at Yucaipa auto collision claims it was just mistake? That he will stop sending clients to this dealership to get his clients car serviced? IF and WHEN he shows me by actions ? He follows threw! I can't publicly nor privately tell document He or his shop can be trusted either! The first adjiuster assigned to my claim is just as morally guilty! read more

I can't even write, I'm so mad. Terrible rude rep, I was rear ended, accident not my fault by another Geico customer and she makes me feel like I am the one who is criminal. My back has been hurting since accident and she asks if I will settle this for $100. I have the flu for a week, too sick to see chiropractor, which I obviously need to see. My neighbors are accident lawyers and told me that this is typical Geico, especially if the two parties involved are from Geico. read more

That's odd. The writing guidelines state that if we have any issues with customer service we should contact them in writing, meaning not on this page so, what is it that we can REVIEW here. I've had State Farm all my life but, switched to Geico when I went back to school & hadn't had a claim/accident/moving violation in 32 years. What a colossal mistake! I was under the impression that Geico represented me as I had paid them to do with my policy premiums, not throw me under the bus. The claims department did not compare my statement &/or the other driver's statement against the physical evidence in my case. Had/would they done so they would have seen that neither/both of our statements could have been correct. They looked at photo's and misinterpreted them. They didn't even bother to inquire what the picture was sent to them to show. For example, I sent them a photo of the field of debris from my accident. The photo included my car which was in the middle of a three-lane roadway. They assumed that was where the impact occurred. It had not. The impact occurred two plus lanes behind where my car was pictured as they were told in my note to them. Had I known how irresponsible they would be with the photo's I sent them, the photos they requested, I never would have sent them any. My car was sitting in the roadway because a police officer tried to move it to get it out of the roadway so they could have one lane open for rush hour traffic. They used that photograph to demonstrate that I was obstructing traffic (responsible for the accident).The claims agent reviewed the intersection on Google maps.com so she said she knew what happened. Yet, she failed to notice skid marks that showed the other driver skidded across land two, lane one, and then UP the driveway where I was sitting, waiting to turn left out of my apartment complex., oh that's right, Google maps aren't real time. She also failed to notice that the driveway I was sitting on had a fairly steep incline which influenced where my car landed after impact. Nope, NO reasoning at all was used in determining fault in my claim. I could go on and on. Reasoning or common sense did not play a role in determining who was 'at fault' for my accident. I was told that the claims agents were ONLY trained internally and only on vehicle code, that they had not received any training in the mechanics of accidents or how to make sense of the crime scene photos they needed to review to help determine who was at fault in an accident. Instead, the claims agent called me a "Liar" because my story changed after I saw the damage to my car and the skid marks which proved that what I thought happened at the time of the accident was not supported by the evidence. Really, she called me a "liar", how great is their customer service. She further stated that I "was at fault" because my story changed. Unbelievable! I can't even believe this is happening. Don't let this happen to you. Get insurance with a real insurance company. read more

My name is Roxanne and I have been a loyal GEICO customer for over 10 years. I never really had a problem with GEICO until I started having claims. For the last four years I started having vandalism problems. I live in a decent neighborhood and I didn't know why this started happening to me. I have had my brake lines cut on my semi truck, flat tires, scratched on all my cars. In the last few months it got worse. I have a couple of sibling that are on drugs. I stopped giving them money and they literally started attacking me and threatening to kill me. On April 30, 2018 one of the sister attacked me from behind and the other sister sliced my tires. I am now realizing that the vandalism has been coming from my own sibling. I was banged up from the attack on the 04/30/2018 so I didn't contact GEICO until 5/16/2018. The adjuster came out and gave us a check to fix the vandalism. Later that day I get a call from Huy the claims rep stating that GEICO cancelled the check. His supervisor Charles Wiley chose to cancel the check because he wanted to investigate me. So far GEICO has investigated the last four claims I had. They delayed payments for over a month. I got a call from Charles Wiley and before I could ask any questions about my claim, he said these words. "Did you think that we were just going to let you get away without an investigation". I asked what he was he talking about. He started talking about the claim I submitted a month ago. Charles Wiley stated that I changed my mind about filing the claim when the investigator got involve. I told Charles that I never knew an investigator was involved with the previous claim. Last month when I had damages to my cars, I was just trying to get an opinion on whether the scratches on the vehicles looked intentional or like a kid may have fell with a bike and scratched the car. The GEICO guy gave me advise on how to get this information because I wasn't looking for payment from GEICO. Charles Wiley not only cancelled the check that was given to me to repair the tires, he also chastised me for taking so long to file the claim. I told Charles Wiley that I was assaulted and hurt and I called GEICO as soon as I was well. A few years ago I had complained to this GEICO rep that I felt he was being racist because he didn't even know me and treated me terrible. He said if I try to play the race card, he will not talk to me and he would automatically deny my claim. Of coure I didn't listen to his threats. I watched this rep show excellent customer service to the two customer's before me. He shook their hands and smiled while trying to make sure their claim experience was pleasant. He did not shake my hand and told me that no matter what I say, he will not approve my claim. He said that he will not even approve my claim if he is told to. I don't know why I was treated this way. At this point, GEICO has not asked for my police report or anything. I believe I am being mistreated because of my race and this time I am going to do everything I can to get these racists people out of the insurance industry. I never heard of a insurance company cancelling a check just because one supervisor Charles Wiley wants to keep investigating me. I could just go to another insurance company but I choose to stay because I am not doing anything wrong. It's time for Charles Wiley to get the treatment that he has been giving me. To make it worst, even his manager Ryan feels that it's not wrong to cancel an insurance check just because you feel that a customer needs to be investigated. The reason I know that GEICO is violating my civil rights because the adjuster Huy came to my home, did the inspection and cut me a check. When he told his racist supervisor that he cut me a check, Charles Wiley immediately cancelled it just to continue to harass me. These claims are all really small. They are under 1000.00. It's sad that I have to go through with all these attacks from my siblings but I pay GEICO monthly for service and do not deserve this treatment from Charles Wiley. I believe Charles Wiley and people like him need to get out of the customer service industry and I will do everything in my power to make this happen read more

Jason Berkowitz is incredibly unfit to be a customer service representative and has completely ruined GEICO's reputation for me. I can confidently say that he has brought GEICO shame, and it is because of his unacceptable behavior and severe lack of service that I plan to leave GEICO after four years of being a customer. As someone who has worked with customers face on, I have an understanding and appreciation for customer service representatives. I understand the perils and the difficulty that they may face working with customers, and I do sympathize. However, my experience with Jason was downright repulsive from the beginning. Straight off the bat, I was never notified of the repair process, and I was never updated with the progress in the initial week that my car was being fixed. Literally the only communication we had was a couple of sentences when I dropped off my car, and when I initially first tried picking up my car. During my first attempt at picking up my car, I walked in along with another customer whom was a Caucasian male. He was seen first, and I understand that since he was physically in the building before I was. However, when they were finished, I was literally left standing there WAITING to be ACKNOWLEDGED. I suspect that because I am an Asian female, the level of customer service was not there, and I also believe that is why this fiasco is still going on TIL THIS DAY! (It's been almost TWO MONTHS now and this ordeal still hasn't been completely resolved!) Nobody explained to me WHAT was done to my car NOR did they even SHOW ME what was done on my car. I find it unacceptable that Jason nor the body shop representative did not go through ANY of the paperwork, NOR did Jason speak to me aside from the fact that he apologized for being sick. His lack of communication was distasteful and it came off as rude. Carly L. was incredibly sweet with setting up my claim via telephone, and Branden C. was helpful and responsive as well, so I had the same level of expectation for Jason. I expected that he would be my point of contact during this whole ordeal, but he was NOT PRESENT, and in total I had accumulated less than 5 minutes of talk time with him. I ended up having to go back and forth with Jimmie Johnson Chevrolet, because the dealership was attempting to return my car with more damage than it previously had. (Long story short, there was a huge storm in San Diego and the dealership ended up LOSING MY FRONT LICENSE PLATE, and things probably flew into my car causing chipped paint in massive areas.) I called Jason one last time to try to see if he could be of any help, but he actually ended up OFFENDING ME!! I have never been SO DISRESPECTED in my life, because when you're speaking to a customer, you nor the agent should NOT be trying to out-shout each other. Jason was on the defense and he was saying that I would have to file ANOTHER claim for the damages, and I disagreed because this original claim was not settled. To add more insult to injury, Jason then went on to say that he would have to review the entire history of my GEICO account to make sure that the damages weren't already there. I told him to go ahead and review my account because I knew for a fact that Jason would not be able to find the damages. I find it APPALLING that Jason questioned the validity of my claim, and it was because of my last conversation with Jason that I will NEVER be a GEICO customer again, and I will FULLY publicize my horrific experience with GEICO on all of your social media accounts, I will be contacting your corporate office, and I will fully air this to my extended friends, family, and anybody that I know. What should have taken ONE WEEK, took ONE MONTH, and its been two and a half weeks since I've received my car back but I am STILL facing issues with my claim!! Enterprise, the car rental company that I was directed to use during the additional 3 weeks that my car "was being worked on" ended up charging me nearly $400 when the dealership should have covered the total cost of the rental!!!! I highly recommend that Jason receive another customer service training session, and for potential customers to turn to another insurance company whom will treat you with respect. read more

My husband is 82 and no longer takes care of our car. I've taken that on in addition to everything else. Recently the starter in the car coughed when I turned the key, but then it started and I was able to drive. I didn't know the battery was 5 years old! My husband didn't remember. So the car died when we were about to pull away from our home. I called Geico and they gave me the usual happy hor8*sh&t about how wonderful it was that I wouldn't be charged for a jumpstart. I pay for their insurance every month, so why would I be charged anyway? I got a text from Northwestern Towing saying they were on the way. But then within a second I got a text from Auto Solutions saying THEY were on the way. I was justifiably confused. Then instead of the 45 min. turnaround I'd experience in years past, nobody showed up. For TWO hours. Meanwhile my elderly husband is getting cold and won't leave because he wants to be there for me. After TWO hours a guy drives up in a CAR, not a tow truck. How did HE know that the battery could be jumpstarted? We might have needed a tow. Then the idiot doesn't let the battery charge sufficiently and has the brass to try to sell me a battery. Forget it. I couldn't go to the dealer right then, so this morning I found of course a dead battery and called Geico again. Same poop. Only I told the agent not to send Auto Solutions under ANY circumstances. Oh, no, she swore she wouldn't. Then I get two texts from guess who? Northwestern and then Auto Solutions. Luckily this time Northwestern came in 40 minutes and jumped the car, waiting until it was fully charged. I went and got a new battery put in right then. But the guy told me that it is Geico's practice to send every roadside assistance call to THREE or FOUR operators, including faux services like a guy driving around in his own car. Disgusting. I'm not paying for that. I'm calling the Geico fraud line and reporting that Geico itself is commiting fraud by sending out--not licensed towtrucks, but some kind of uber-style independents. What a scam. read more

I've been with GEICO almost 30 years and have absolutely no complaints. After several claims that the company has handled perfectly I highly would recommend GEICO to anyone looking for any type of insurance. You won't go wrong!.....well things do change after 1 claim for me and 1 for my wife we were do2n graded from the premium Geico Ins company and our rates skyrocketed, this after being @ policyholder fir over 33 years! Tried talking to them several times but no change so we were forced to go elsewhere. read more

I absolutely hate Geico insurance! Their client hit me and they refuse to pay for a $10 copay and a $7.25 prescription! Are you kidding me!? I'm not out here trying to make millions! I work at a non profit and I don't make a lot of money. They also won't cover the time I had to take off work! It was 1.5 days! They seriously need to reevaluate their policies. I've have never been screwed over like this. Thank you Dhanuja for blaming me for the excess cost of my rental car. I had to pay extra because they did not have a car in the coverage price range. Not any day! I tried to go back several times for a different car and it was unavailable! I'm going to consider taking public transportation because this is complete and utter bs! read more

Geico has been the best insurance company I have ever had. It terms of roadside assistance it has been the least hassle of any company.

I'm not 100% that this is our office but I want to say my claims adjuster Brea was outstanding and attentive. I was hit by another guy Cole member and the other claims adjuster was also extremely helpful her name is Yvette. Geico covered everything and I'm so happy I have this excellent insurance read more

I switched to GEICO 12 years ago. Auto insurance rates are still the best for my zip code even they increase it about 10% a year. I love GEICO US based customer service. Also, it is easy to use their website. This love ends when you need GEICO to pay and restore your car. They take care of windshield and glass, but repairs higher in cost they will pay only a fraction of what it takes to repair. I had a minor crack in bumper cover and submitted a claim with two independent body shop estimates attached. GEICO claim department sent me to an insurance approved body shop one more time to take pictures of damages. Then, GEICO adjuster on another side of the State came up with his own estimate that is half of submitted in the claim. They quickly sent a check for few hundreds dollars. Done. All my calls to customer care, provided additional information, all resulted in nothing. It's like you hit a wall. Only after I submitted a complaint to State Insurance Department I've got additional hundred dollars check. What a joke! I'm not happy with claims process at all. GEICO dose not take full care of your problem and pay very little to you, so it is not enough to fix the problem on your own. It was stupid of me paying GEICO for full coverage that long. My friend also had a recent bad experience with GEICO paid only fraction of totaled wife's car. It's probably a pattern - GEICO does not pay nor taking care of problems. read more

I needed a tow, apparently it was on my wife's car and not mine. However they did connect me to a great towing company. And the towing company didn't charge an arm and a leg. Overall service was okay. read more

If you have a cheap beater car and need minimal insurance then geico is for you. Their customer service is terrible. The policies are overpriced compared to their competition. Their repair centers are good but very expensive. Painting a bumper could cost you $1000. I was a customer of geico for longer than I can remember. But the reason I never knew what a horrible company they were was because I am a good driver and have only recently had to deal with their claims department and customer service. Needless to say my most recent conversation with a geico agent ended with me cancelling my policy and switching to a better company who cares about me. read more

I was with Allstate and my rates went in half with Geico , I love the fact they are owned by Berkshire Hathaway more money equals more money to pay out claims, my experience has been positive and have received excellent service. read more

Been with geico my whole life, missed a payment and they canclled my policy. Called to reinstate and they added an extra 100 dollars to my policy and demanded a full 6 months to be paid upfront on top of fees. Wow, i have 3 vehicles along with renters insurance and a perfect driving record. Obviously, i am just a number to them. read more

Their policy holder hit my wife's car standing still and lied about how it all happened.. they recorded his statement and my wife's and denied our claim. You got to be kidding me?!.. he was clearly at fault and denied it. Carolynn at Geiko handling the case wouldn't listen what I had to say and her attitude was it us what it is and good bye! After I just read a lot of 1 star reviews I believe that this company really doesn't care. I know insurance companies are out to make money and not loose money. But handle the case in fairness. My last words to her was that I'll never be a client of Geiko... no matter what.. You know what?.. people don't care anymore. Don't take responsibilities and tried to get away with anything. You see drivers all the time being on the phone, texting etc. I believe in honesty, integrity, respect. You can't be wrong by doing the right thing. Be nice to people!.. lights out! read more

I was hit by a Geico driver. Claims staff were easily accessible. The issues I continue to have with Geico is they were not forthcoming on the allowance for a rental car (they will say the limit is 25.00/day when it is really higher and based on you vehicle). The other major problem I am having with Geico is the damage appraisal. Geico prefers you do not go to the dealer for OEM parts. I have a 2018 Tacoma TRD Pro with less than 4,000 miles and Geico treats the appraisal as though the truck is the base model. Pray you are not hit y a Geico driver! read more

I'm a long time Geico customer but I was not happy about the service I got on a recent warranty repair. I had the hood replaced by a Poway body shop and then while driving on the freeway my hood just flew up because they did not secure the bolts tight enough. Geico did not back me up and sided with the repair shop not talking any blame, resulting in me having to pay another deductible. Plus the Geico rep gave me attitude. read more

I do not recommend this insurance company. I will not get into full detail I just find their customer service and they're willingness to work for their client and communicate in a way that the client can understand the situation is very much lacking unless you complain and push them to clarify information. I've had two incidents with them where they tended to work with the other insurance company more than with their own clients. Insurance companies used to really investigate fully I think that is long gone in this culture. I will finish my policy time left with them and I will change. Thank you. read more

Let me say that Geico is TERRIBLE!!! Their Insured CLEARLY hit my vehicle and I provided pictures that shows the side damage on my vehicle and rear bumper damage on their Insured's vehicle. They are only accepting 50% liability when they are 100% liable. If I could give them a negative rating, it would be negative 5. For something that is so simple and obvious, they are just rip-off artists and plan that a person will get tired of dealing with them. I have State Farm with full coverage, but I don't want to have to use my insurance nor pay a deductible since it WASN'T MY FAULT!!! Now it's time to take this further, especially when the Insured's son states that his father shouldn't even be driving anymore (he is 83). Guess it's time to go to court. Any suggestions? I will not pay for any of this as this man hit me!! read more

Worst insurance company ever! I was recently in an accident and was denied coverage, even though I had full coverage. I was the only person in my car when the accident occurred and had over 3500 dollars worth of damage. I was well within my deductable and they said that they would not cover any costs. Nobody was hurt in the accident and they still had me pay for all the damage. What is the point of having full coverage over your vehicle Geico? I have been exploited by this insurance company. I hate geico! I hate geico! I hate geico! read more

This is the saddest insurance company around. If you have any assets and need real insurance protection this is not the right auto insurance company for you. If you are trying to file a claim, good luck: Agents do not return calls, are unavailable after 4:30, and close cases without even taking reports from both sides. I am currently going around them and through the courts for a just resolution. read more