i received the best service from General auto parts today. They trusted me when I said that I was coming for a late model door, They had it off, In the office on a pedestal. for my viewing and it was everything that they said it was. Emily handled the whole transaction very professional. Thank You General auto I will Be back read more

Hi I was working with Dexter at General Auto Parts I ordered a part from them and in somehow USPS couldn't deliver it I went and I talk to Dexter he went and refund me the full amount right away Very good service I recommend everyone to work with them read more

So much for them helping. Paid for overnight shipping Friday, the shipped it UPS ground Monday AND shipped it to someone else. Won't return phone calls now. read more

They do not stand behind their products, customer service was horrible, and instead of trying to resolve or admit that they made a mistake they insisted on blaming me the customer repeatedly. I was very patient and nice and yet they wasted my time on 2 different occasions. I did not trust them to begin with but my boss wanted me to use them....they seemed very sly and dishonest when I was ordering from them. As it turns out my first impression of them was right and I will never step foot in there again. read more

We buy parts from there all the time like transmissions,seats,wheels,engines etc. They offer a great warranty 1 year parts and labor on them.They are very helpful when trying to locate a hard to find part. I would recommend them to everyone who needs their service. read more

After looking at several sources of used BMW motors to purchase after ours died, we decided to buys ours from General Auto Parts in Illinois. They were fantastic to work with and worked expediently to get our motor shipped to us. So - why the "0" rating you ask? Like most businesses, I'm sure they were eager to get a $4,000+ sale. However, their customer service left something to be desired (although their sales guy was very responsive). In shipping the motor to our mechanic, the invoice they included had fine print (on the back) indicating they enforce a 30 day core return policy on the engine - they told me on the phone they would refund $600.00 of our purchase back if we sent the original motor back to them. They DID NOT mention this return policy over the phone. After getting our engine working, 11 days after the 30 day core return policy, I called them to return our old engine (core) to get this refunded. They refused to return it due to "policy" even though I politely explained to them that it took longer to get the engine installed and working properly. I offered them our mechanic's number to verify our situation (they never called). The owner claims to want to "make it right" to people on previous reviews listed here. The owner never called us as a concerned or upset customer. You'd think you'd want to make a customer happy that's spent over $4,000 with their business. Their sales guy admitted they were a "volume" based business, and the owner simply doesn't have time. We simply wanted to return the core back to them (a $600 deciding factor on choosing this company to begin with) and they refused, all due a "policy". It should be noted that we ALREADY PAID for the return shipping of the core in our purchase price. Poor experience. Not informing customers up front of a MAJOR return policy like that is farce. We didn't even see the receipt from them (it was delivered to our mechanic's shop) until after the 30 day return policy. read more

I purchased a set of used tires that were advertised on Craigslist to have at least 11/32nds of tread remaining. When I arrived I told Tim that they did not look right. He said their technicians were top notch and that it was checked by them. I asked him for a tire gauge and we could clear this up right away. He said they did not have one. So I trusted him. Well the tires turned out to be 8/32 or over 30% less usable tread. To date the owner personally overrode an offer from his manager to resolve the matter and they have not been willing to make any accommodation or re-install new tires that I was willing to purchase. This is a typical business where honesty and integrity take a back seat to the buck from my experience. I am sure if you are their friend you will be fine but if you are a stranger, buyer beware. Sad experience. I worked with Tim who is the parts guy who will say whatever, Paul ( a little back and forth with him but he made an offer to amend but was forced to be the bad guy by the owner ), Amanda ( owner's daughter who quickly backed out when her father got involved ) and Dexter who is the owner who promised to call me but never did and reneged on any reparations due to their mistakes and showed dishonesty. What may have been an honest mistake on their part turned out to be an honesty problem with the business. Hopefully this will help anyone from repeating my experience. read more