used their towing service to get out of a snowy ditch…read more excellent, responsive, friendly, efficient! Adam and Tony were great!

DeCraene's Service Center in Harvard is a very good business…read more Tony DeCraene takes time to explain things in detail. He conveys the feeling that he knows that my car is important to me, and that he's with me in keeping it in the best possible shape for the long run. He researches rare problems and knows what's happening in the auto industry. Fair pricing. Good service time. The premises are clean and orderly. I've dealt with many mechanics on numerous cars. Tony DeCraene is probably the best I've ever met.

Fair warning!!! Do NOY buy a used vehicle from Freeport Ford unless you're looking for a LEMON!!…read moreWe were sold a 2020 Ford Escape and within the first 2 weeks the rear differential goes OUT!! Followed by the computer screen getting hot as FIRE and GLITCHED and could not be used for three days. Took it back to the service department and after being there for about a week, they found NOTHING wrong with it!! Then another week or two goes by and the LEMON starts jumping down the road. Take it back in and there were three plugs that were bad AND the ignition coil was also out and this all occurred within in a two month period of time. The vehicle spent a total of 30 days in the service department, and I felt that they owed us a car payment since they had it for month!!! So at this point, Andrew, the owner's son tells us "don't worry, if anything else goes wrong we'll put you into another vehicle". Well the last week of April 2026 the car started randomly turning off at red lights,and a message would pop up telling you to put the car in park and restart it, like seriously?¿!¡ This ALL occurred in approximately a two and a half month period. Well I spoke to Andrew, whom by the way is the owner's Son. He said he had never heard anything like the last issue but said don't worry, if anything else occurs he'd get us into another vehicle. Well my husband and I figured that they'd find something similar and get us into it. Not exactly true!! They had a 2019 (year older than the they sold us), granted it had 25K miles on it but the we have is a year newer with 50K miles and here's the kicker, they were trying to say that the MSRP is 29,000, so for 10 grand more, ya they'd get us into something else. What an absolute joke. So here we sit with a humongous and there's not a damned thing we can do about it!!! THANKS A LOT FREEPORT FORD!!!! Buyer beware when purchasing a used car from them and do yourself a favor, read all the negative reviews from different review sites. Trust me you'll be glad that you didn't buy a lemon from there and bought a vehicle from a more reputable dealership and didn't get a JUNKER from FREEPORT FORD!!!!!

When you order a vehicle early in the year, that the vehicle is guaranteed to be yours after…read morelooking at the invoice and seeing your vehicle in photos. The manager calling you and telling you that your vehicle was sold after you waited seven months.

We've used them twice. BOTH TIMES, they were truly AMAZING. ONCE, around midnight we got a flat…read moretire between Stockton & Freeport. Called the Police and Alber's.. The Freeport police were there first, and the officer actually began Changing Our Flat! When Alber's got to us a couple minutes later, both he and the officer Fixed Us Up, and we were on our way home to Freeport. Again, just last night we called Albers due to a dead battery. Customer Service at the Finest Level. Keeping us informed with their "timeline" and then updating as to their current location. What a Wonderful Business, even under unfortunate personal experiences. THANK YOU TO ALBER'S TOWING. . Arnie & Sue Tice

They were so polite and helpful! service was quick to respond and driver was amazing I can't…read morerecommend them enough. Great company

I have taken both of my cars here. They are very honest, they make sure to explain the issues, and…read morethe best way to fix the problem. Lastly they stand behind their work. Keep up the excellent work!!!!!!!

May 3rd of 2024- Buick 2010 serviced emission codes and misfire cylinder. WICK (Rockford, IL) is…read moreone of very few places we trust to have our vehicles serviced. The communication and up front details are always helpful from staff and service needs. Our vehicles are used and older but we are always pleased in the success of the challenges given. I am Jerry M in Rockford and also a happy return customer.

These guys saved me when I had a flat driving from Ohio to Wisconsin. They were fast and the price…read morewas very reasonable. I recommend them.

Last Saturday my wife and I were involved in a motorcycle accident...Thank God we're ok!!!! A…read morefriend of mine called Big Country Services towing to transport my motorcycle to Harvard, IL.. Ben showed up and took charge. He transported the bike and us to Harvard without incident. He's a true professional, as well as a great guy, based on the conversation we had with him in the truck. Thanks again Ben

Very thorough and communicates very well. Great work and customer service. Very reliable. It's nice…read moreto be able to bring your car someplace and not have to Bring it back immediately after because something was missed.

We have been using them for years and they are always fairly priced and do good work.read more

He Very good and professional He came to my house and…read moreinstalled remote starter I would Highly recommended to anyone

he fixed some interference in my subs no one in Rockford could figure out!!! He was quick,…read morefriendly, and not over priced

Restoring an '86 Corvette C4. Expert service, fair prices and solid communications throughout the…read moreprocess. Very trustworthy mechanic and I will be a repeat customer.