They have the best prices, but unfortunately they are dishonest and rude! I was told I had to pay a $100 cancellation fee just to stop automatic payments on my car insurance. I clearly said no. Later, I discovered they added that same $100 fee to my renewal anyway--even though I refused it. They verbally told me a different price. They gave me a generic invoice. But somehow the cancellation fee appeared on my card's transaction statement. That's how I found out. I let it go because the overall price was still good, even with the extra $100. However, I will never return. I paid for the renewal using my Cash App card this time, so good luck trying to sneak in that cancellation fee again. Be careful with them! read more

Shaq get your name off this company. Terrible experience just getting a quote and they were way above Progressive. Whomever I spoke with just now was about as rude as you can be without violating any company policy. read more

Pamela quoted my son one price, Ricky the supervisor told him another price ($80 more a month). Pamela is MIA, Ricky refused to let us hear the recording with Pamela unless we get a court order. Horrible company, can't trust them for nothing! Took his down payment also! read more

The agent and manager helped me get insurance for my SUV and boat, I was able to save over $790 with my new six month policy. I also was able to get my deductible lowered from my old insurance policy . I was in and out in less than 25 min read more

General Insurance Agency - My Land Rover and open bow boat - Insurance Near Me - Gardena, California

Absolutely RIDICULOUS service. I called because I didn't wanna renew my policy and the man who answered was so dismissive. He had a bad attitude and said I needed to call my bank to request a stop payment. I asked for clarification and he became hostile, so obviously I matched his tone and asked him to please answer my simple question--is my policy canceled now? He said it wasn't, and refused to provide any further details and said he'd hang up on me, so I told him I'd keep calling until they answered my question. He said he would just block me, so I said I'd just go to his office and speak with someone personally. His response--"you think I'm scared of you?" WHAT?!! What kind of service is this? This company should not be in business. Do not go to them. read more

This os really a Zero- I have been on all morning trying to get an adjuster to reach me- THEY USE A.I., AND DO NOT ANSWER- finally someone picks up yells and me and sends me back to A.I. Insanity! read more

Cheap insurance, Lousy service They don't fully honor their claims. Their client hit my car, a claim was file, that took forever, I had to get a rental, which I did. I had to pay almost eight hundred dollars out of my pocket as they refuse to cover everything, when their client hit me. I called and email them I never received a response and I finally did all they said was this claim is close CHEAP INSURANCE GET YOU. K read more

talked to the manager got my money back in full for insurance i didn't mean to get great place would recommend

DENIED CLAIM The sales lady didn't do her job. She told me that liability coverage was what I needed for a Vehicle being financed by a dealership and that my gap insurance would cover anything else. They denied my claim for turning down coverage I was told I didn't need. Now I have a vehicle 48,700 in debt that burned down because they sold me the wrong coverage and are telling me it's my fault that I declined coverage that they said I didn't need. We are currently looking for an attorney to sue. read more

Zero stars, They lie about insurances prices. They tell you a quote and they end up taking more from your bank account, I was over paying for a whole year and when I came to talk to them, they were rude and told me if I wanted to cancel I was to pay 100 dollar cancellation fee. Do not come here. read more

They hook you in, then play with your finances, cancel your policy, and leave you illegal with no warning with no insurance and blame your bank. Buyer beware with this scammed insurance. Go with someone else. I can't believe Shaq would endorse these scammers. read more

No one even answers the phone within 25 minutes depending on when you call. I passed on this company.

Worst Insurance company EVER. They mistakenly withdrew payment twice. 7 phone calls and 2 1/2 weeks for them to give back the money they stole. Every call was an answer of, "Nothing we can do. We know it was our mistake but will take a few more days to send the money back." They are thieves and liars. Even if you spend a little more, worth it. This company is a joke. read more

I Insured an older vehicle with the General that's lower than Geico but after they requested proof of everything yearly, the Geico price was cheaper, plus when someone hit my vehicle (Yes not my Fault) they want me to pay for the other vehicle repair, They know nothing of California Insurance Law since all the adjusters they have are in the southern States I believe, Avoid! read more

So during covid I had a issue with my payment, they gave me 2 weeks to take care of it. I tried to send in another payment via e-check but it took so long they canceled my policy, they wouldn't work with me. read more

Worst service ever! A total rip off, the customer service is horrible!! Even if you're a customer for many years, if you dare to cancel your policy they will turn to monsters and start yelling at you and charging you ridiculous amount of money! Fred Morris is the most unprofessional insurance agent ever! He even hangs up phone on his customers!! CRAZY read more

I am very disappointed I was stranded on an alley and I called my insurance and asked for my rode side assistant number and Fred answered me and gave me a wrong number I tried calling back and he didn't answer now one answered and it wasn't even closing time . So I had stood there stranded and when I called in the morning to get my information sonia answered and told her the information and she just put me on hold when I asked to speak with on manger she kept putting me on hold then I kicked and Fred answer and I asked him to just give me the number of the mercury customer relationship he refused and clicked on me then I called back sonia answered and I asked y they keep ignoring me I feel Discriminated by them and she responded back that is because they had people in the office they were trying to help out but yet they were leaving me there hanging so she put me on hold for a long time so I clicked and called back and Fred answered and I told him I wanted to number to the manager and he just clicked on me and no one helped me My question is they have so much bad reviews and bed service no one is doing nothing about this this too people fred and sonia have a really baaad Customer service to there clients I am so disappointed that when I needed them the most they just left me there like trash read more

The location's insurance guy was impatient with my questions about auto insurance policies, and was very insulting of my intelligence. I plan to get my insurance needs elsewhere. read more

The generals communication suck for one They are not open 24 seven they do not try to go batt for you they try to get you done as soon as possible and not offering alternatives when it comes to claims they try and get you to figure out the least alternative that's going to keep them out of the loop if l could afford some where else to go I go I would leave read more

Worst Insurance Company! I was a loyal costumer of 6 years with this company. I had full coverage, and to pay a hefty bill every month. I had never missed a payment, and when I needed them most I was left to handle situations alone, with no coverage! If I could give them a zero/no star rating I would! read more

First time insurer, was helped by Freddy. He found me the lowest rate worked with my budget, and explained everything thoroughly.

When I think of a place to get my car insurance, I go to General Insurance in Gardena!! The person I ALWAYS go to is Fred. He assists me with whatever car insurance questions I have and is always easy to talk to. Go nowhere else, General Insurance is the place to go!! read more

Awesome customer service. Quick in and out. I would recommend this insurance to my friends

I cant refer this office enough rapid response 5 star customer service and Great Policy protection From Dmv services to Tax service SR22 and More!! Off Road Vehicle Registration tooooo for all my Tomboy toys Fred and the rest of the Staff have always taken Care of Any of our Family's need when it comes to Insurance and so forth . PRICES ARE VERY AFFORDABLE I've been with The General since 2009 And wouldn't switch policy might but Provider Not a chance Had My vehicle's driven off the Lot because the Agents are willing to Help Faxed over my updated insurance info for truck and Ducati same Day .. Don't let these Big company's fool you they don't keep up with every single client . The General Gardena Has my Vote read more

General Insurance Agency - The General Gardena Has policy protection for all your needs - Insurance Near Me - Gardena, California

Fred and Nestor are 2 rude individuals. I'm going to cancel my policy real soon. I don't care if I pay more or less elsewhere I'm going to go where a business treats you right and treats the customer like a priority like it should be. read more

Exceptional customer service and great policies!!! Fred was very helpful and thorough! I would recommend anyone to go here for great deals! read more

General Insurance Agency - Insurance Near Me - Gardena, California

Horrible customer service I called to get quotes there was 1 male Fred 1 female Sonia in there who where rude kept hanging up the phone on me. Did not want to give me the right information horrible place! read more

I'm just beside myself. I was hit by another car in the drive ins. Of course the person recanted and the other insurance only offered 50 percent. I elected tolet general fight it out and just cover my losses. I don't make a lot these days and a complication came up. No rental car 500.00 deductable when I had requested 250.00 deductable at purchase And... The adjuster was playing games with the estimate keeping the labor at 45.00 per hour??. I live in the bay area and you cant get your lawns mowed for 45.00 an hour. The other insurance offered 50 percent, did that mean they pay half my deductable I ask???? No answer. So I smelled liabilities coming my way that I cant pay. 500.00 deductable God knows how long for a rental 200_500? More??? Estimate adjustments???? For me to pay?? I cant offord the guesses on how much for me to pay.. So I cant drop off my car until things are answered. I called today and they said the other insurance backed out??? Found me 100 percent at fault. Doesn't matter,the general. Found be 100% not at fault but did not see thru the issues I needed answers to. I asked for only email communication and sent many emails. To no gain. I. Call today 11 mos later to say I want to know what's going on and they said they sent my check for labor bumped up to 85.00 to the shop I wanted to take it to before after I started I could not offord guess marks of significant cost to me I could not offord. Nobody emailed or called me on this check??? I was left in the dark. Today i said to send the revised estimate to me. I requested payment sent to me because now i need find a way to get things resolved on my own due to financial hardship and figure 500.00 deductable Rental car while in repair And more cost. If they sold me full coverage as requested.. Honored rental car Honored 250.00 deductable Got estimate right I'd be done and happy, I'm not happy but am reasonable and will be following up after all is done to warn others or compliment The General. Very frustrated. read more

Worse insurance company there is. I canceled my policy in less than 24 hours and they charged me 167.50. I had paid 236.00 the day before. So I got back 69.00 back. They are a rip off basically stealing money from people. Their customers service is horrible. Very rude and short in conversation. If you are looking for a good insurance company this is definitely not it. read more

These people are a joke. Refused to quote me for FR44 insurance because I am a live in house manager for a recovery house. I have never heard of such nonsense in my life. I have over 2 years clean off of all substances and am trying to get my license to better my future and they want to try and keep me down. It's OK. I WILL GET FR44 INSURANCE TODAY. Just not from this joke of a company... read more

Full Coverage for years then my truck gets stolen and damaged, then recovered. The general denied my claim and found no good reasons to stick me with over $10,000 in damages. Hours on hold for customer service and after finally reaching a human being was greeted with distrust and rudeness. I would not recommend this place to my worst enemy. Very unprofessional and uncompassionate. read more

I had an accident over 3 weeks ago. i have reached out to the adjuster several times explained that I don't have transportation but still no progress after 3 weeks they are still trying to clarify that the account was paid and I have even sent in bank statements to this effect the general is joke or at least fail to hold their clients as value enough to even return phone calls read more

Don't Go Here!!! He rips people off!!! I came to renew my insurance and increase the liability. The guy did everything and said I was all set. Two weeks go by and now the insurance company has said that he only renewed my insurance but never increased the liability and now I had to pay $78 more. So the guy charged me for a service he never did. read more

One star is too high!!! Horrible experience. After a full year paying on my policy I was offered a renewal with REDUCED rates -- then "underwriting" who no one has a direct number to, no one will allow me to speak with, no one can tell me anything about other than "we send them an email and they get back to us" decided to randomly "re-review" my history and deemed a NOT AT FAULT accident that I have witness statements, police reports, and won lawsuit due to being not at fault because my car was run over while I was in a protected turn lane with my signal on -- yet this is considered a "chargeable not at fault" in Wisconsin according to the underwriting department that I am not allowed to even question or dispute this with, and this additional 400+ premium was RETROACTIVELY applied on the last month of my policy -- I called and spoke to FIVE DIFFERENT AGENTS over the course of two weeks to get answers, I was told by one to "wait it out and not make a payment it will most likely get reversed cause it looked like an error" the second one I was told "underwriting will reach out directly in 24-48 hours, and will try to contact you multiple times, and will leave a message if you don't answer" -- 4 days later still no call. I call again and then I was hung up on by this third agent didn't know why my account was that way after putting me on hold to "look into it" the fourth agent told me finally it was already reviewed and deemed NOT an error and I had to pay the massive bill within 24 hours (now because I was told to sit and wait on this for two weeks because it was "being reviewed") or my policy will cancel because I can't get an extension now or payment arrangement with it being the last payment on the policy (seems convenient they "re-reviewed" my policy and tacked this in in the final month then-- shady business practices right there) so then I talk to a supervisor and was told "underwriting never really reached out directly to the insured they would not have ever had a call scheduled for you--and I can't do anything to help you and if you policy lapses you may not be eligible for a new policy next month anymore and the renewal would rescind" um ok so I have 24 hours now to pull almost a grand out of thin air and no one can tell me why other than "underwriting said so-- cause we can" Also due to this now "chargeable not at fault" My original renewal with REDUCED rates has now been rescinded and a new renewal was issued that had INCREASED rates now for next year. Don't get looped in by their "affordable coverage" sham it's all a facade to get you in and then have shady business practices and incompetent, poorly trained customer support to force a lapse in coverages so they can further increase your rates and because "underwriting said so" you are expected to just accept it and move on without being able to dispute or get an actual explanation is ridiculous!! Don't call them! Horrid business practices!!! read more

Great place, easy to work with. I have so many speeding tickets State Farm would Not insure me. This place got me covered and saved me Hundreds! Seriously hundreds! read more

Was charged 200 to just renew my policy and I originally asked the gentleman that sits in the back to also add additional coverage to property damage, he said he would and charged us . Weeks later I received a notice from my insurance company saying I still hadn't paid for the additional coverage and was receiving a bill for it. Won't come back here anymore. read more

Terrible service. The guy always sounded bothered to answer my questions. And they charge a $100 cancellation fee at any time, even RENEWAL. Ridiculous. Fees are terrible. Just because you get a cheap premium, doesn't mean you have good coverage. Beware people read more

Terrible phone service! Couldn't understand the guy..at all. Mumbled the whole time. Asked him to please speak up, then hung up on me! No thanks. Going with a different insurance company. read more

General insurance is great. I've been with them for over 10 years and Fred always takes care of me. He always finds me the best insurance rate. I highly recommend general insurance. I wouldn't go anywhere else. read more

I obtained The General insurance 3 years ago, and finally cancelled my policy today. I am fed up with them, never having my back. The first time I ever had to use them was over a year ago when in a parking lot the person behind me was backing up and we barely tapped bumpers. We never called the police or made a report, we exchanged information and reported it to our insurance companies. The General agent decided it was my fault sight unseen and no police reoprt and decided this, and put a point on my perfect record which made my rates go up. Now, this year my neighbor hit my car while parked in my car port, and proceeded to lie about it. When it was obvious he did it. I took pics of my car and my neighbors' car and had his tail light in pieces that went together perfectly to his car like a jigsaw puzzle. The adjuster for The General assured me that they had enough evidence to go after his insurance and I would get my deductible back. Also, the impact to my car was right next to the door where the window regulator is and my window stopped working that same day. The General management insisted that it was due to wear and tear and not from the accident, and made me pay for it, plus pay for the rental car; and made me choose where to take my car to get fixed. Then when it was time to make Geico pay for my damages they failed to provide effecient evidence when I provided The General a pluthera of evidence. My neighbor basically got away with it. And I am out $900 during Covid, because my neighbor is a liar, and the insurance I pay for does not defend me. Now, I just paid my premium last week and decided to switch my insurance to another company, expecting a refund and I don't even get that, because they told me it was absorbed into an "early cancellation fee" so, DO NOT GET THE GENERAL, if they do not even defend me for these minor occurances then why would they in a major occurance. I feel my $126 a month for 3 years was a complete waste of money. read more