Andrew, Dan and the whole team took SUCH amazing care of me, and a week later also got my daughter…read moreand son in law into a nice newer car- I CAN NOT say enough good things about this dealership, and the people who run it- if you are looking for a new or used car, TAKE THE DRIVE- it is WORTH IT!!

I recently purchased a truck from this dealership, and while there were parts of the experience I…read moregenuinely appreciated, there were also some major issues that I feel need to be shared. To start on a positive note: I love the truck, and the buying process itself was smooth and straightforward. The staff were friendly, and I drove off the lot feeling good about the purchase. However, a few things after the sale have left me pretty disappointed. First, I felt underpaid on my trade-in. I was told the value was lowered because it needed new tires--but then the dealership listed and sold it for significantly more without ever replacing the tires. That felt frustrating and misleading. But the biggest problem has been the mechanical condition of the truck I purchased. I live three hours away, so returning to the dealership for repairs wasn't realistic. Almost immediately after getting it home, I discovered several serious issues: The front brake rotors were warped, causing the steering wheel to shake violently when braking above 60 mph. This wasn't noticeable during the test drive since I couldn't reach that speed. The next morning, the serpentine belt began squealing when the engine was cold. The following day, the rear brake pads started squealing constantly, forcing me to take the truck into a shop. After inspecting the truck, the shop informed me that: -The front rotors were severely warped and needed to be replaced -The rear brake pads were worn out and rubbing the indicators resulting in the replacement of both brake rotors and pads. -The serpentine belt needed to be replaced due to the cold‑start squealing These are all issues that should have been caught in a basic safety or mechanical inspection. Instead, I ended up having to put a significant amount of money into repairs immediately after buying the truck, which was extremely disappointing--especially considering my trade‑in had zero issues. Overall, I'm happy with the truck itself, but extremely disappointed with the condition it was sold in and the lack of a proper inspection. I hope the dealership takes this feedback seriously so future customers don't end up in the same situation.

I thought it was time to throw my hat in the ring here on behalf of St Helens Ford. From Robert in…read moresales to Monte in service, I have had nothing but great service. My F350 is the 2nd vehicle I've purchased from them, both being an easy process. No, I don't work there and I don't hang out with the owner. I'm a local customer who trades with local businesses. I recommend SHF to anyone looking to buy a new or used car or truck.

Nice sales guy but the finance person ruins the experience…read more This dealership is about 50mi from me, so I called ahead to confirm some things before going there to check out a car. I was told over the phone that they accepted Ford X-Plan (partner/employee pricing), and used the website to get a quote for the car I wanted sent to my email. Additionally, I had two other dealerships make offers for my car as a trade in before I went. When I got there, everything was nice and pleasant with the salesperson, but the finance guy was off in space. He tried very hard to ignore the quote I had gotten and added $3k dealer markup anyway, said that they actually would not accept the X-Plan discount for no discernible reason, and would not budge from a trade in offer that was $3k less than any other dealership on my current car. When asked why they wouldn't get closer to a reasonable trade in offer, he snipped back with "Well, we're the professionals here". I would say if you have to go out of your way to go here, get the offer in writing first, but... apparently that doesn't matter either.

On the way home I realized my oil level was extremely low. The person there was extremely helpful…read more Took time to make sure I had exactly the right oil, Provided me with a funnel, came out and unscrewed the oil cap when he saw I was having trouble and even provided towels to wipe my hands. Excellent customer service - something that is difficult to find these days. :)

Replacing a starter motor in Ford ranger through Napa Scappoose .after several times taking in and…read moreout going back having starter tested and told it was the right one, pulled transmission and found out it was wrong starter. Gave me another wrong one and installed then I gave up sold the truck . He took new starter to Orielys as core trade, put starter in and working perfectly. I don't use Napa no mor

I needed help to dissuade my fears of pending breakdown. Darin was so kind and friendly. I felt…read moreright at home.

The folks at Dr. Auto LLC (34386 Slavens Rd., Warren, OR 97053) are the BEST - and, we are…read moreextremely particular about who works on our vehicles.. .. .. Subaru Forester and Taurus mid- size Peterson and Harmon

On or about 05-12-2026, my mother purchased the trailer from your dealership. The transaction…read moreinvolved numerous issues that constitute unfair and deceptive practices, particularly given her age and limited understanding of the complex add-ons and fees presented at signing. Material Non-Conformities and Defects in the Trailer: Awning not installed Rooftop tent installed on the wrong side, covering and obstructing the solar panels Ceramic coating most likely not applied as represented Electrical components showing sun damage Propane tank is rusty Roof rack is rusty Ladder and attached ladder roof hardware not installed Unnecessary, Undisclosed, and Misunderstood Fees and Add-Ons: $2,290 for a two-year protection plan she did not request and which is redundant with the insurance policy already provided. $1,599 for paint protection that was not applied, not requested, and not understood. Battery service plan she did not understand or request. Bluetooth brake control she does not understand or need. PDI (Pre-Delivery Inspection) for a travel trailer that her vehicle does not require. Hundreds of dollars in filing fees and taxes, and failure to offer her the option to tag and register the trailer herself. My mother did not fully understand many of these charges at the time of signing, and they were not adequately explained. Several appear to be unauthorized upsells or redundant products. These practices, combined with the physical defects and the earlier incident where she waited over six hours for promised vehicle service (forcing her to walk in the rain), demonstrate a clear pattern of taking advantage of an elderly customer.

There is nothing fun about our experience with this service department, worst experience I've ever…read morehad dealing with a repair, should have been and easy awning replacement and after two separate time we took our motorhome into them both times they had it for over two weeks (which we live in it so while in there shop had to find other living situations). We now have an awning that is still not functional and needs more work. This was paid by insurance upfront and they tried to charge us additional money. They are not honest, they do very poor work and have multiple different explanations on what is wrong. I would never recommend there company to anyone I know. We will finish the job paying out of pocket elsewhere due to how bad they have treated us.

I never give one star reviews. However, this place is full of shit. We were told a TCM was 149.99…read morebefore the core 50 is taken off and told with a military discount we would be paying 85 dollars for the module. Also told it comes pre programmed. Well, we come here and find out it's actually 201.99 and NOT programmed. And they refused to honor the price even though we were lied to twice. Their excuse was "oh everyone left at once from the company and those people didn't even work here and did things however they want". Will never return here and I hope owner sees this and makes it right.

Sorry to see them go under…read more Competing against eBay's and Amazon's made in China garbage is killing all kinds of brick and mortar stores... and even some customers. According to "The H.A.M.B.," much of the steering and suspension parts that come out of China need to be banned... I think "Down Under," they have. But overall my experiences in buying aftermarket or OE parts has been a "buyer beware" proposition unless the part is made in the USA or isn't essential in the vehicle's safety and operation. What I liked about Car Quest/Advance was their guys could find solutions for the most oddball of applications... I have a 44 year old "Captive Import" 4x4.... its not stock, but try and find OE electrical, HVAC, and suspension parts for it... As such with a GM harness, Car Quest/Advance found right off the shelf, a simple GM 1 wire alternator. NAPA had no clue what I was talking about, and O'Reilly's was just as dumbfounded.... 'it's not in the computer." Sure, it required modifying the OE bracket, but it works perfectly. Another street rodding friend has a '41 Chevy.... try and find the little odds and ends, let alone some big ones for a Chevy small block that don't quite fit... and they found solutions. You cannot find that kind of face to face customer service on eBay or Amazon. Therefore we need to support our local brick and mortar auto parts stores.

I stopped in when my afternoon bike ride unexpectedly threw a curve ball. My handlebars had become…read moreloose to the point where they were not usable and I was 3/4 mile from home. We walked down to the Napa store which was the closest open retailer that we thought could be of assistance. We explained the situation and they told us they couldn't help as they do not loan out tools. I suppose I just expected a more neighborly reaction, the kind of reaction I got down the street at Apple Market. When I do need to purchase a part or a tool I'll be sure to trouble AutoZone.

The counter person was slow & refused to LISTEN to what I asked for. The idiot they hired told me…read moreAFTER I ordered a part that "It grew legs". STAY away ,they are arrogant corporate fools-I get the best service and prices from CARQUEST, they understand and provide customer service.

Recently had my truck in for a coolant leak. Turned out to be a tricky issue due to several small…read moreleaks but Wes and his team went the extra mile to troubleshoot every issue. They were extremely thorough and their diligence paid off. I can't say that about other shops I've been to. DFI will continue to have my support. Thanks!

I am more than grateful for all the hard work they put into my truck to make it run. They had to…read morefigure out some shoddy work that had been done by a previous mechanic. I just wish they would have done a little more testing before they decided to throw parts at it. If it's mentioned if it were my truck" see if they can use your parts first. It definitely could have saved me 5k. Super nice very knowledgeable and I do recommend them!