Mike came out for service call assigned by home warranty company. Checked system and made some recommendations for better efficiency, but no pressure. 2 days later came home to a dead thermostat. Mike was back the next day and fixed the problem at NO CHARGE!!!!!! Absolutely some of the BEST customer service. Mike went over the problem, my options for fixing and general price ranges for what they charge. He answered all of my questions, and again no pressure to have work done with them. They are responsive, communicative, and extremely helpful. They have gone above and beyond to help and I am very grateful! read more

I returned home this morning to find my house at 68°F when the thermostat was set for 72°F. After trying several times to start the furnace, with no success, I called AHS for service. They dispatched Generations Heating and Air Conditioning. I got a call from Generations shortly afterwards and Zack arrived 15 minutes later. He found a faulty igniter and replaced it. It was repaired inside of an hour. Great work! read more

Generations was assigned to us by our home warranty company and Mike was great!

Jazmine (Generations Heating and A/C) This is in response to your post on my original review. Well that's where you're wrong again on several items. 1) I do NOT live in a mobile home. It's a single family home with a flat roof. 2) my thermostat is NOT located under the supply air. 3) size of the system did not cause the running all the time prior to your tech touching it nor did it have anything to do with the furnace not running at all after your tech touched it. I contacted a reputable company and for $80 they fixed both issues. It didn't run after your tech touched it because he changed the settings too low and the gas didn't flow through for the furnace to run. They reset the flow to get the furnace to run. They replaced an inexpensive part and now my furnace operates properly and doesn't run all the time. So that is the fourth thing you got wrong. The one thing that is correct and true in your response, you offered a quote to sell me a system that would've been thousands of dollars. Next time don't take your customers to be fools or gullible. read more

If you have American Home Sheild and they send you this company, request another company.. Generations heating and a/c does not do anything but collect the service fee. Mike will tell you nothing is wrong with your ac/heat pump. but if you want he will sell you 2 pounds of freon without even hooking up his equipment up to heat pump. billing you separately without AHS knowing. This company is a fraud, shame on them for stealing my money and wasting my time. Get a reputable company to do the work. my advice is to read all the negative review on yelp, that is who they are. I had to call AHS and get another company to fix the problem. I had a leek in the line and they fixed it and gave me freon at no separate charge. I am keeping the name of the company who fixed my heat pump correctly a secret in case I need them in future. hard honest worker are hard to find. do your own home work. read more

Our heater was not working periodically. Home shield Warranty company had me call this company to repair the furnace. When they came they said that nothing was wrong with the furnace and that the alerts on thermostat was the problem. They played with the thermostat and got the furnace running. However, it stopped working two days later. When I called them, they again said it was way i had thermostat. I called another company and the found a faulty gas valve and electrical panel in a few minutes and repaired it. So if Home Shield sends you Generations, tell them to send someone else or you will have to pay as I did if you call someone. But at least you will get it fixed. read more

I had an amazing service appointment with Generations HVAC, Inc. The technician was professional, courteous and extremely knowledgeable... There was a complete inspection of my unit and an assessment of the output of air flow in my home. I had multiple questions regarding options to maximize the efficiency of my unit. The technician was extremely patient, and answered all of my questions. We discussed so many options and alternatives. I will contact Generations in the future when ready to make some modifications. The technician was an excellent representation of this great company! Mahalo (thank you in Hawaiian) Generations! read more

Requested service from my home warranty plan and they assigned Generations Heating and A/C to us. First off they called my secondary number instead of the primary. After that first attempt trying to get a hold of them took nearly a week as they said their scheduling person was not in, or they didn't pick up and didn't respond to the message we left, or leaving me no option to leave a message as the inbox was full. When I was finally able to schedule service they refused service since the address they received was incorrect and told us we need to call back and schedule again with corrected address. I ended up canceling the service request with my home warranty and these crooks claimed the service was complete and billed us. Complete crooks, will not try to use them in the future and don't recommend their services. read more

Zack the technician fixed my furnace quick and easy. One of the best Heating and Air companies the Home Warranty company has ever used. He diagnosed the problem and texted the order for the circuit board to his supplier immediately. His office called me the next day that they received the part and can they come out TODAY to fix it. WOW, overwhelmed on the customer service and the high level of communication. I hope Zack keeps working for American Home Shield. read more

Mike showed up and got right to our A/C inspection and maintenance. There was a problem and he had the parts on his truck and was able to fix it right then. He was professional, personable, and his service was excellent. Glad that this is the company that responded to our service request. Will use them again when we need an HVAC person. Thanks Generations and Mike! read more

Thank you for fixing someone else's mess... It has taken us over 1 month from the time we reported the issue to AHS until it has been fixed. The first company that was sent out left without, "fixed" it and left without letting us know that they were done. It sounded like a freight train...they changed the fan Motor, but I guess with the wrong one... Generation Heating was contacted to come fix it, and they did. It sounds great like it should. The neighbors are happy and can sleep now. Great service, I would highly recommend them. Thankful to have air conditioning again. read more

I used Generation as part of my AHS home warranty service. I called, left a message, and got a reply back quite quickly. I described the symptoms, and we set up an appointment. Mike, technician, called me in advance and asked me to take a picture of the control board and send it to him. I did that, and that most likely saved us an extra appointment, because it is an old unit and the board is probably not a common one today that would be typically in his truck. Mike called on scheduled to let me know he is on his way, and 20 minutes later he was here. I again described the problem; this time he could physically check it, and then he started working. Within an hour, everything was fixed. We tested the system and it seems to be working fine now. What more can I ask for? read more

Zach rang my doorbell, waited less than one minute and left. We have been trying to get our AC services for over a month through American home shield. If this is the company they assign you ask for another one. Zach was patronizing, rude, and spoke to me like I was a child. read more

So after waiting 16 days for them to come out and fix my heat, here I am after taking a day off work and out 250$ and still have no heat. The tech went into my attic and said the cover of my unit was off and causing my heat to not work. Ok sounds like BS but what do I know. Also tells me a duct is not attached properly and needs to be repositioned. He tells me its outside the scope of a home warranty and its 175$ to repair. I agree but I hardly believe that's all it is and if he's right, good for him, here's 175 for 5 minutes worth of knowledge. Well he was wrong. Then he tells me, get this, My 16" pipe needs to be 18" because my unit needs more air. This undersized pipe is only 6ft long. He says he will get me a quote to repipe my house and get back to me. So I call a reputable company, they tell me its the oldest scam in the book and the tech clearly is a newbie and the company is shady. The reputable company asked me why I would pay to put the panel cover back on, when they should have been inspecting the unit, which takes removing the panel to do, dah. Do yourself a favor. Don't let them into your home, they wasted 250$ and a full day off work. So here I sit, 1000$ poorer in the cold. 1.14.20 Update, they called and said they would refund me only if i take down the yelp review. I said no way, I would rather lose 250$ and have other people warned of their service. read more

Horrible company I would NEVER recommend! This company is a complete nightmare that I've been forced to deal with through AHS. AC broke and contacted AHS (an even worse company) which is my home warranty company. Was informed by Generations that they couldn't come for 9 days which was a major bummer since it was in the 90s that week and I had no AC. So fast forward one sweaty week and they come to hopefully fix the AC finally, NOPE! They put me to work and tell me to take the metal filters inside the unit and hose them off. Then tells me to remove one of my filters and to replace the other filter with new. Ok so far I've done 3 things and he has done ZERO, then he leaves. Ok after blaming me for all the problems and we working basically for him for free what do we think happened? That's right the AC doesn't work at all still, shocker!!! So I call him up right away and does he come back and fix his screw up, lol of course not! He says "I don't think I can come back today, thanks A hole! To top that off it's been now been 5 more days after he didn't do anything and didn't fix anything and I still don't have an appointment for this horrible company to fix their mistake. Icing of the cake to avoid these people is guess what happens when you try to call them? That's a good guess, they don't answer! But what really makes them horrible is when you call it says "mail box is full" and the call is over so you can't even leave them a message. So here I am over 2 weeks with no AC, no scheduled appointment to fix their screw up, and I've paid them for absolutely nothing when they should have paid me for the work they had me do the first time they came. Does this sound fun people? I can tell it's definitely not, pick someone else read more

Requested service from my AHS Warranty and was assigned Generations on 12/12. The earliest appointment they had was 1:30-4:30 on 12/18. I left work early to come home and sit and wait. At 4:25 I called and was told that the window was ACTUALLY 1:30-5:00 (because a 3.5 hour windows is the norm?). He said his location was 17 minutes from me and that he would be here by 5:00. It is now 6:05pm and they have not shown up nor have they called to offer an apology or explanation. I have just contacted AHS to be reassigned to another vendor because Generations Heating and A/C has been a huge failure on all counts - taking almost a week to schedule a broken furnace and then making me waste a day without showing up. I have no way to measure the work, but if this is how they treat a new customer, then I have no desire to know more. read more

UPDATE AFTER OWNER COMMENTS: - I am under the impression that they have my home confused with a different home the room they walked into did not have to computers in it and did not have the window open with the fan in it so I am unclear what the owner of speaking of. As my first review stated the gentleman came in stuck an instrument in front of the vet said the room was cold and walked out till this day we are still having an issue with that room not producing enough cold air and I will be calling another company. My original assessment still stands for this company if you can avoid using them... do. This company is only getting one star due to the "General Manager" Zach. Was not overly rude when talking with him. I asked them to come out and take a look at a/c unit in our home. I asked them to check a vent in a 2nd-floor bedroom. This is the only room that will not cool properly. When I made the appointment I made it for a Wednesday due to my Tuesday being very busy. So on Tuesday during my errors, I received a call from their technician saying he was on his way to my home. I told him that must be a mistake because I told his dispatch person that I would not be available Tuesday but would be on Wednesday between 10-2. He was upset (which I can understand) and told me that he would have to call his dispatch person (This person turned out to be the same person at the 619 number I would talk to later with the child in the background). After an hour or so, I received a phone call from the "Dispatcher" saying that I had to keep this appointment and if I changed it I would get charged another fee. So I had to ask a family friend to meet them at my home to let them in. Once they got there my friend called me and asked me the problem again. I explained and turned on the A/C unit per tech instructions. The tech did nothing.. and when i contacted the owner of the company they didn't do anything! If your A/C is malfunctioning DO NOT CALL THIS COMPANY! read more

Zack has helped me with multiple failures with 2 AC units. He came very quickly and was efficient. He even upgraded my in home units which are much easier to use now. I would highly recommend him. A very professional and trustworthy company!! read more

7/2021, home owners insurance company sent Technician out to home to diagnose and repair air conditioning unit. He arrived at house one hour late and started his service, he explained that he would do a leak test and drain the air conditioner of Freon. (Oh by the way I had to supply him with the extension cord to run his vacuum because he didn't have one and a ladder when he went upstairs to check filter). What kind of so called professional goes to a job without the proper equipment needed. After doing test and vacuuming out all the Freon he said there was a leak at the valve and he would replace at no charge. While he is replacing Freon his test equipment wasn't working properly and he had to continually adjust knobs and try to fix it. He then proceeded to tell me he would put 5lbs of Freon in unit for $485, now 5 weeks later air conditioning is doing same thing as before blowing out hot air. After call to office, I was told it's been longer then 30 days and they can't come out unless I pay another service charge of $100. I see a small claims case very soon. Would not recommend this company read more

Generations Heating & Air Conditioning - Test equipment - Heating & Air Conditioning/HVAC Near Me - El Cajon, California

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Originally introduced to Generations as part of a home warranty HVAC repair. They were prompt and communicated clearly. Zak and his crew were polite, professional, skilled and did a great job. They also pointed out another issue, which explained why we were having issues in the first place, the need to add a larger return to increase efficiency. I was prepared for a large estimate but pleasantly surprised with the ballpark estimate. We promptly scheduled the work and it was performed as expected. They were very respectful of our home and effectiveness of our systems. They even noticed a few lightbulbs in our ceiling that had gone out and as I was not home, replaced them for my wife so she didn't have to get on a ladder. I highly recommend Generations and will be using them on any HVAC project we have in the future. Thanks Guys! read more

Had a system problem and was delegated the problem to Generations by my home warranty company. Now less than 3 months later A/C system is down and will not cool below 79°F. Called them directly to ask if they could assist or if they warranty their previous work since it such a short time since the 1st repair. Was told it could be a new problem and maybe the problem would happen again in 2 weeks or 2yrs and doesnt matter and I would have to pay a new service fee and repair bill. I have already spoken to the home warranty company to not recommend or delegate any of my home jobs to them. read more

Great service from Zack and Generations Heating. Fixed problem and he was on time. No complaints!

Zack took care of the freon recharge and even cleaned the compressor no extra charge. They are a family owned company and we need to support these kind of companies. Had a good experience with this company, will continue to use read more

Another AHS client, another disaster. I was assigned this contractor only to find out he fabricated the report to AHS so I would not be covered. (Therefore, he doesn't have to do the work). He stated my air filter was from 2018 (don't know where he got that date), and that the area around my A/C unit was rusted due to negligence. Last time I checked, I cannot control the weather. Yes, rain will make things rust. The A/C unit is outside. This guy stated that there were "sprinklers" near the A/C unit, that caused the rust. Weird, because I haven't had any irrigation since 2011, and there are no sprinklers nearby. When I called him to get more information, he said he doesn't talk to me because I'm not his client. I needed to talk to AHS. When I call AHS, they tell me to talk to the contractor. Then, when I try to explain the situation, he continues to ignore me and say he can't do anything about it. You're right, you can't...That's what useless companies do. And don't give the "we're a family business" excuse. How about you serve the "families" that pay you to stay in business? When a contractor lies in order to get a service fee from a warranty company, you know how low they will go. Avoid at all costs. A complete scam. read more

Zack was able to come by with very short notice in the midst of a heat wave to service our AC, thereby saving my sanity knowing that another sleepless night was ahead with two small uncomfortable kids. Not only did he solve the problem quickly but he did so with road construction blocking up the access to our house and walked from a nearby school to get to us. His dedication, professionalism, and compassion for our situation is exceptional and we would gladly work with him and generations again. I don't want to leave out the wonderful person who answered the call and worked some magic to fit us into a busy (what's the word for worse than busy?) heatwave schedule. Thank you!!! read more

Over the last 2 years I have had 3 different companies out to work on the Air conditioner unit for a rental condo. Two companies said it was "low on freon" and charged me over $200 to top off the freon. That did not fix my problem. The next company said that the freon was all Contaminated and therefore had to be removed and replaced.... To the cost of $1800! That also did not fix the problem. Three weeks ago, Zach, the owner of Generations, came out and spent about an hour and 1/2 troubleshooting and found a really strange problem... A defective relay switch was allowing the heat and cooling the come on at the same time therefore, of course, not allowing it to cool! NO ONE had EVER spent that smount of time (and BRAINS) to really diagnose the situation. I am extremely impressed with this company And their dedication to serving the client! Linda Mayfield read more

First time dealing with this company that came out. Thoroughly diagnose the problem Resolve the issue. Now I have heat. No more cold nights, morning. Thanks to Mr. Zak. Extremely knowledgeable about his Profession. Many Kudos. K Hall read more

I called Generations Heating/AC to repair my AC unit, and Jazmine answered my call. She was pleasant, listen to my problem, and scheduled my appointment. On the day of my work, Zack arrived on time. He informed me that my AC unit required replacement. I had that feeling since it was over 34 years old. He went over my options, and I scheduled the date for replacement. They arrived on time, covered my floors, and followed Covid protocols. When they finished, they cleaned up and left the condo as clean as they arrived. What I like about this company is they give you personal service. It is not like the big companies. Your call does not go to an auto-attended a real person answers the phone every time. They give you old fashion service. I plan to use them again. read more

My Home Warranty assigned Generations HVAC. I contacted the office on a Friday and got an appointment for Tuesday which was pretty good considering it has been very hot. I talked to Jasmine and she was very nice and professional. My technician (Zack) arrived close to the window time and had my AC going in less than an hour. I have a condo so that's good time because he had to access the roof. Zack was a cool guy and knows his stuff. Very satisfied with overall service. read more

I have used Generation twice with my home warranty. I get the 4 hour window and a call about 30 minutes before they arrive. Had a tune up on AC, check out ok. Just told it is an old unit but use it until it stops. Had them install another duct in my master for better cooling. Had no issue with company they even allowed my to leave real quick to pick my kid up from school. Thanks read more

Mike was great! not only did he repair my heater, also help me changed my filter. Nice guy, Good service. highly recommend them.

A tech was sent at $125.00 to tell me that they do not work on high efficiency furnaces. While at my home informed me that there were problems with the structure of the system that was causing the problem. When a phone conference took place with insurance, myself and Generations Heating the story changed to lack of maintenance and they couldn't fix it. Never again. read more

Zack came out to fix the heat pump at my North Park rental on January 29 and seemed to do the trick - until last week, on February 6, when my tenants pinged me again to say the heat was not working. Generations was sensitive to the issue and got out quickly - and did additional diagnostics and repairs at no cost. I appreciate this kind of care and quality - thank you Generations Heating and A/C!! read more

Although Mike was 2 hours late, I still wanted to give him 5 starts. His company is contracted with my home warranty and his job was just to replace a broken thermostat. He didn't have to check the A/C filter but he did and caught big problems. Appreciate his extra work! read more

Excellent guidance and service was provided for the replacement of my HVAC. As many of you may have experienced, I lost my job to the pandemic and was looking at having to sell my house. The air conditioning of my 40 year old HVAC was not functional, and I was in a tough spot. I had a home warranty and was concerned about the quality of the work that might be done. Generations came through for me! They assessed my situation, answered my questions, gave me a great deal on a high-quality replacement system, and performed the replacement in one day using appropriate safety procedures. I totally recommend them. read more

AHS assigned these guys after Aerify had come out to devices my furnace and A/C. Aerify tried to fraudulently charge me for wiring modifications which they did not do. Aerify then told me I needed a new A/C unit due to a leak in the current unit. These guys came out and identified the leak was from the TXV valve which Aerify had replaced. Once the valve was tighten up my A/C was again functioning. Great work by these guys! read more

I want to thank Zack and his associate for taking care of our HVAC system. It's been in the low 90's and it's not fun when you air conditioner doesn't work. In short time, Zack was able to diagnose and fix the problem. Now our house is cool and comfortable again. Just in time for the Summer. read more

Zack and Sam were quick and efficient. Their prices were fair and they had great customer service. They were accommodating to our needs and our heater is now working perfectly. You can always get ahold of someone at the office. I had no problems at all with the service provided and would definitely use them again! read more

Generations saved me several thousand dollars. I had several AC/heat pump repairmen come and assess an old AC unit and all of them came back with different diagnosis recommendations on how to replace the entire unit at, what I found out later to be above market prices.... Turns out a sealant, adding freon and rewiring old connectors was all that needed. The unit works fine now and I'll eventually have to replace it but that's still years down the road. read more

DO NOT USE THIS COMPANY. I had to get my heating and air conditioning system serviced through our American Home Shield insurance twice. Both times the repair man who came just walked around the house and told me that my system was "perfectly fine". He then pulled out a heat gun senor, pointed it at my vents and said that he didn't know what I was talking about when I told him that the vents were blowing cold air because his gun said that the air was blowing out extremely hot. Being the human that I am and not a robot made of metal and plastic, my human skin can distinguish when air is coming out hot or cold from the vents. It might just be because we were going through our home warranty that these guys said that my system was "perfectly fine" and they don't want to pay to replace or repair my system, either way, I'm pissed. Got a second opinion and sure enough, my system is faulty. Unless you absolutely have to go through these guys (which I would rather freeze or burn up in my faulty system house then call these "repair men"), just don't waste your time. Call me instead. I have zero knowledge of HVAC systems and I bet I can do a better job than these morons. read more