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Generator Service Center

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

Services - Generator Service Center

Electric installation or replacement

Electric repair

Generator installation

1 More Service

Generator repair

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Critical Power Solutions

Critical Power Solutions

4.3
(12 reviews)

Turnkey Installation has provided peace of mind…read more Critical Power Solutions recently installed a 26kW Generac Generator for my Fort Bend County, TX home. I procrastinated in getting a generator because, after reading various reviews, I was concerned that they would require too much maintenance on my part. However, after Hurricane Beryl in 2024, I knew that with medical issues, we could not go through a lengthy power loss again. Thuan and Bill came out in response to my inquiry and assured me that they provided a turnkey installation as well as a maintenance package. They did not promise me an installation date but said they would get right on it, which they did. My electric and gas lines are on opposite sides of the house and it required major trenching. The yard was left in very good shape. It took weeks to get it installed and activated but the delay was not due to Critical Power Solutions but rather to the numerous permits and inspections needed. It's a long multi-step process but Thuan, Ethan and Chris kept me informed of progress at each step. It's a team that seems dedicated to customer service which is much appreciated. When it was finally activated, Chris did a detailed walk through showing me the location of various switches but the whole process is so automated that, with a full service contract, I may never need to do a thing. It runs a weekly test and has wifi built-in so status can be seen on an app with notifications if there are any issues. I feel secure and ready for major power outages now and highly recommend the team at Critical Power Solutions.

Critical Power Solutions: I am writing to discuss my…read moredisappointment and frustration regarding the Summer of 2024 generator installation. Initially, I appreciated the professionalism with the staff member, but after signing contract I encountered numerous issues: - Appointment scheduling was consistently problematic,with scheduled times missed and no follow up calls or text from team. -I proactively reached out consistently to reschedule or obtain updates. -The generator was delivered and installed which was challenging for team. It was unable to set up remote monitoring due to serial number issues, which took some time to resolved. I still cannot log on. -The generator would start but not shut off unexpectedly. - A technician visited for over four hours, during which the panel caught on fire, had to be replaced. I signed a contract for monitoring and service, though not charged, no one responded. - I contacted Thaun on 5/25/25 regarding maintenance service, he said he would schedule that week, I still have not heard from him. I went above and beyond to work with this company, but I would not recommend them. I now have to get another company to service my generator and hoping it was installed correctly so I will not have to pay to fix issues. Colleth

Generator Service Center - generatorinstallrepair - Updated June 2026

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