Needed a replacement part for our GE dryer. A moment of under promise and over perform. Part came…read morein days earlier than anticipated and was able to resolve our issue promptly.

Great for price, customer service and delivery. Very happy with my recent appliance purchases.read more

Fast and friendly. The tech explained the situation and resolved it in minutes. I'd definitely…read moreuse them again.

Kyle was GREAT! I called to see if he could come earlier, and he did. He was very friendly,…read morethorough, explained things, showed me how to do things, and leveled my stove after YEARS of it being crooked! Great personality. I'm rethinking canceling my Nicor Home Services appliance insurance because of him. Great guy. Thanks!

Purchased a refrigerator, paid in full on agreed upon price, including full delivery fee of install…read moreand removal of previous unit. The delivery process went great - The gentleman from the apparent outside contracted delivery service were kind and careful. After installation it was found that Maruszczak Appliance did not include/forgot the refrigerators filter, which comes standard with purchase. As a result the delivered refrigerator screen is showing red error messages along with no running water/ice As the filter is needed for said function. Purchase was made on a Thursday, delivered on Saturday morning. Gentleman who installed said they would reach out and have a representative deliver the filter same day. After doing my own due diligence after not hearing any follow up, I called in and spoke With a Maruszczak representative, who offered no apology. Simply stated that I myself could make the drive to pick Up the filter today or would have to wait until Monday for someone to be able to drop one off. Perhaps I expected too much, but when you pay in full for an appliance along with a delivery and install fee, don't you expect to receive said appliance in its full working condition? I simply asked if I took the time to make the trip up today, could a spare filter then be included -"Nope." We love the fridge, but The reality is we will be looking at red error messages and no water/ice feature for the duration of the weekend because The company we purchased through failed to assure it was installed or present prior to its delivery preparation.

The staff was extremely rude and confrontational. The appliances are sky-high expensive. You can…read moreget the same stuff online or a big box store for a fraction of the cost. Neither me, my extended family or close friends will ever shop there again. I do not recommend this place whatsoever.

We moved into this home in Demotte less than 2 years ago, and had to replace the appliances when we…read moremoved in because the people left nothing. I bought them all from another company in Highland, but when the washer broke a few weeks back, they were useless in terms of helping, since it was out of warranty. We decided to shop local so went to Fase-Kaluf. Maria helped us when we first looked by showing us machines in our price range. When we were pains and said we were going home to check out the consumer reports on the different models, she was not salty about it. And when we came back in 2 days to buy a machine, she was helpful again, both in helping us make the purchase and in scheduling delivery. It was delivered in 2 days, and has been delighting my husband ever since. (It's an LG this time, and sings a little song when it starts and stops. Cute, right?) I will gladly choose this company next time we have an issue with an appliance, and wish I had done so when we needed those big-ticket items (fridge, washer and dryer) when we first moved in. Won't be going back to that other store in NWI ever again. Fase-Kaluf is our new go-to. Friendly staff. Good products. A+

Very disappointed! I bought three appliances over Memorial Day weekend, and the customer service…read morehas been a nightmare. I was told my order would arrive in two weeks, which sounded great, but that's when the headaches began. No one called to say there was a delay--I had to call multiple times just to make sure my microwave would arrive so my contractors could keep working. I kept following up to confirm delivery, and when the time came, they said my microwave was in but didn't mention that the stove had arrived too. I had to push for both to be delivered together. As for the dishwasher I ordered at the same time, it's been delayed three times, and no one ever reaches out. Every time I call for an update, I'm told they'll text me when delivery is scheduled. At one point, they even asked if I wanted them to contact our rep--really? I get told not to yell when I haven't even raised my voice yet, though by now I guess I am. This is our third delay, and they keep blaming it on the fact that I ordered black stainless steel. If that's the case, why does APT's website say it's available in a week, and Home Depot in two? I tried to shop locally, but all it's gotten me is frustration. I've purchased from them before and had a great experience, but this time it's left me regretting the decision entirely.

Poor customer service. Three appointments. Two didn't happen and the first almost didn't due to…read morethem not letting me know the window. Do not pay the $85fee prior to them visiting. You'll be sorry.

I have contacted Mike on several occasions and he always come through. I recently had some…read morechallenges with my home warranty and the contractor they sent over to service my air conditioner. Needless to say, I am still trying to resolve that problem. However, when I called Mike he came over gave me a diagnosis of the issue and recommended several options that did not require replacing my unit and made the repairs. He is prompt and courteous and is extremely conscientious of his work. I will continue to recommend him to others.

Very knowledgeable and professional. Gives good advice on how to maintain your appliances…read more Not pushy.

My clothes dryer hose became disconnected some time ago. I have heard for some time about the…read moreprofessionalism of Berkley Appliance Inc. and decided to check the company out. The reviews were correct. Mike called before arriving, was very prompt and got the job done. He provided some information about the upkeep of the dryer for efficiency and safety purposes. Great company, and I am sure that I will hire Berkley Appliance Inc. in the future.

Very professional and knowledgeable! Minus one star for not being on time. Let me knowread more

I have been having issues with my furnace since the fall hit it has been cold in my house I found…read moremountain top written on my furnace they installed before I moved into my house I called the number I was surprised they didn't give me a long drawn out explanation as to why they couldn't get to me the same first impression was off the chain very professional I was told I would get a call back with the hour I fell asleep when I woke up I called because I thought they didn't call to my surprise after reading through text messages they did call back they did leave a message and they did come the same day we were able to go to bed and not be cold thank you for your quick rapid service I will be calling you all back when needed