They told us we needed to purchase a part that cost hundreds of dollars and we had to wait weeks…read morefor it to come in. They put the new part in and our refrigerator went out within 9 months. We called them and left messages for services again because their repair job included a one year warranty and we had paid over a grand for repairs. They never returned our calls. Called another appliance repair company in south suburban Illinois and they said the guy put in the wrong part that we didn't need, instead of repairing a leaking seal and replacing freon. This company is a RIP OFF!!!

Wish I would have looked here first, would have saved a lot of money, headaches and time off work…read more They got me for $800 before I realized they were a scam. My whirlpool refrigerator was not dispensing ice or water. We paid the service fee, they blamed my R/O system. We called our R/O company, paid an other service fee and they said everything was fine. Get appliance pro back and this time they say it the control board. Another $700. Ordered it, came back to install and was here 2 hours trying to get it to work. The tech said he had to reprogram/rewire the new board in order for it to work. Mind you, 3rd visit here as well as the R/O company = 4 days off work. All of a sudden, it quits making ice. Call them back and the same tech says the dispenser was frozen because he had the door open too long when he was here... ok sure. 3 weeks later, no ice again. Come back today, visit 5, and tells us the fill tube heater is out and it will cost $2210.98 to repair. Serious??? That's $3000. They really must have mistaken our kidnesss as naïveté. Tech then has the nerve to tell me that is probably what caused the board to go bad, (even though it was still making ice before the board was replaced). Why wasn't this discovered during the diagnostic we paid for?? No ice issues before the control board and the tech's rigging of it to make it work. That's most likely what caused the short, Shame on you for trying to get us to pay for your techs incompetence. Scam business! Avoid them at all costs!!

Roger's is THE BEST! Honest, timely and reasonable! Highly recommend! He always gives me…read moresuggestions for the best solution.

Called them, left voicemail. Tried calling them again the following morning, got the voicemail…read moreagain. Gave up as there was no response within a day. So I called another repair company. After making an appointment with someone else, someone I assume is Roger called me finally. The call did not go well. I stated: well, sir I never got a call back from you, so I arranged an appointment with someone else. He claimed I didn't leave a message. I said I did, yesterday... He then said "Oh, yeah...I was just about to call you back about that"...to which I responded, I needed the work done, and 20 hours had passed. He then said he didn't respond because I left the message "after hours"... I pointed out: I left the message at 10AM the previous day. He then acquiesced and stubbornly said "have a nice day". If you want business, return messages. If you want business, make sure you have a single phone number people can reach you at. (there's about 3 for this guy if you search the web)...but most importantly, if you want business...don't argue with a potential customer, or make excuses. Part of being in the service business, or any business is the skill of knowing when to own your mistakes. This was a pretty ridiculous experience.

This Dave Guy was Amazing, Very Reasonably Priced & the Dude Know's His Shit, I'm a State Licensed…read morePlumber & this Technician Impressed Me, I found a Life Long Service Man I can Depend on ! Thanks Again Dave

From the owner: Is your washer or dryer taking multiple times to do the job on a single load Does it seem like it's…read morealways chilly in your place no matter what the thermostat is set to If you're having issues with your appliances, call Dave Rumas at Rainbow Appliance Service in Highland, IN. We've got over 30 years of experience providing prompt, courteous and above all thorough service to Northwestern Indiana homes under our toolbelts. We're certified to repair all major brands, and parts and labor are always guaranteed. We've got the skills to fix just about any major appliance including: ? Refrigerators and freezers ? Air Conditioners and heaters ? Washers and dryers ? Stoves and ranges ? Dishwashers ? Dehumidifiers If your machine's about to give up the ghost, we can help you out with our stock of repaired and used appliances for sale. These machines have been carefully reconditioned to run like new, and can be yours at a cost far more economical than buying a brand-new unit. Rainbow Appliance Service can easily extend your appliance's life, so call us today or visit our website for more information.

They did everything well,and they're service is excellent. Very nice employees ,that works…read morethere.ive never had a bad experience.

They are long time business and seem very reliable. Nice people and one of the few vacuum repair…read moreplaces left in the area! Id recommend them highly!

Very professional and knowledgeable! Minus one star for not being on time. Let me knowread more

I have been having issues with my furnace since the fall hit it has been cold in my house I found…read moremountain top written on my furnace they installed before I moved into my house I called the number I was surprised they didn't give me a long drawn out explanation as to why they couldn't get to me the same first impression was off the chain very professional I was told I would get a call back with the hour I fell asleep when I woke up I called because I thought they didn't call to my surprise after reading through text messages they did call back they did leave a message and they did come the same day we were able to go to bed and not be cold thank you for your quick rapid service I will be calling you all back when needed

Our appliance warranty company hired Rich Repair Services for a dishwasher repair. After almost a…read moremonth waiting on the part, Shanae scheduled our repair for 11/17 between 11-2 and was a no call no show and now has apparently blocked mine and my husbands number and the warranty company cannot get in touch either. Completely unprofessional. If you don't want the job, inform the warranty company so they can hire someone else. We are now in limbo because you started the job by coming out and assessing appliance.

I have been dealing with this company since April of this year. Not impressed at all poor…read moreprofessionalism. I had an appointment for May 14, 2025 between 1:30-5:30 the technician never showed up nor called. When I texted and called I got no response.

While this may be a good source to obtain parts of all kinds, to repair your air conditioner,…read moreheating unit or refrigerator or countless other areas where replacement units are vital. I'd stay avoid this place if you could shop elsewhere. This is a retail space and operation, whereas people not only do business over the phone but also come in person to this brick and mortar building to purchase what they ordered. Reliable Parts DOES NOT take cash! That's so un-American!,i It basically stinks in theory and in practice. Printed right on American currency it states, "this note is legal tender for ALL debts, public and private" It's shameful to say the least. My encounter with two (2) staff members is that they exhibited poor customer service skills, dismissive, condescending and patronizing! I gave them no reason to display such mechanically superior unprofessional attitudes. It was one step short of dealing with a robot. Harsh and rude. As a last resort would I shop here. Not Recommended,