Where to start? The worst customer service i've ever dealt with. Worse than BMW and Mercedes if you can believe. No matter who you talk to is seems likes their first day and they don't care if it's their last. I leased a 2024 GV80 and was considering lease end purchase but changed my mind, it wasn't worth the trouble. read more

If you prefer a company that can't keep up with paperwork, double charge, have terrible customer service skills and manner, then this is the company for you. If you need to be lied to about how many times you've called because of their screw ups, this is the place. If you prefer subpar lease options and being sent to collections for things you have paid for, this is it! I've been overcharged state tax for the duration of the lease. I was so thankful to pay off my car and be done with them. I got my title, registered my car, sent in all the needed documents and even called to make sure no other items were needed for my account to be closed. Over a year later I got ANOTHER bill for taxes, during a time frame they didn't have the lease with them. Best part? Their service is so sub par they proceed to tell me that I haven't called Genesis. I need to provide them information that they no longer have the car before they can dispense with the bill. Instead of just admitting dropping the ball, Judy R. (their supposed tax specialist) just states they did their job. I'd rather spend my last days on earth flying through ATL than ever dealing with this company ever again. read more

My husband and I leased a Genesis G70 in 12/21. We turned in the leased vehicle in 10/24. We were over miles and had mild rim rash to one rim. We owed them approximately $3500. We asked for an extension to make payment, and they gave us four months. Prior to the due date, they sent us a settlement statement that is we paid by a certain date we would only owe them $2800. We took that offer. We called and verified the information on the letter and where to send he payment via Western Union. We sent payment via WU with name and account number to Hyundai WU account. We have receipts from WU that confirmed Hyundai received payment and they payments are on our bank statement for 4/8/25. Fast forward to 2/9/26, we get a notification from a credit bureau that a late payment has been posted. It was in the amount of $3500. During the 10 months after our payment, they have not sent us any letters, called us or reported us to any debt collectors. But then posted a negative credit report, this is illegal. My husband has called them twice without resolution. The staff are rude and are not willing to assist in any way, they just ask for payment. We are currently starting the process to sue them for damaging our credit and causing disruptions in our life related to needing to buy a home. They basically said, you need to call to verify payment was received after sending via Western Union. No one stated that and there is NOTHING stating that in the letter describing how to pay via WU. So they will be getting a letter from our lawyer shortly. Based on all these negative reviews, these people are absolute crooks and do not use their leasing/finance. We also had an overall horrible experience with Genesis and would never buy from them again. read more

I am also one that is having trouble obtaining my title from Genesis Finance. I paid my vehicle off 3 months ago and have still not received my title. They claim to have mailed it? I just don't believe them. I will just have to register a complaint with the BBB which apparently so many people have already done for the exact same issue. I am done with Genesis Hyundai products. read more

Genesis Finance Customer Service is LAUGHABLE! After a month and a half of me trying to receive a refund for an overpayment, Genesis Finance owes ME for the amount of my time spent with their incompetent representatives. I was told a SLEW of conflicting stories and was transferred on numerous occasions to upwards of 15 different people. The "customer service" (and I use that term loosely) is appalling. LaDonna was the first representative that when speaking to she abruptly cut me off and said, "I can't talk to you!" I tried to explain the situation and she cut me off again and stated that she couldn't talk to me and that she would have to transfer me back to the department that just transferred me to HER!! I was getting irritated at this point and finally told her to just transfer me. She sweetly transferred me to a representative in a foreign country that didn't speak english. The final person that I spoke with (again...after 1 1/2 months) was THE RUDEST person that I've come into contact with in a very long time. Her name is Tanya. I was on the phone with her for an hour. She consistently spoke over me in an extremely rude tone, gave me a MIRIAD of different stories (my overpayment couldn't be transferred, my overpayment was refunded, my overpayment refund was rejected, ETC). She put me on hold probably five different times while she was "reading the notes" and researching. This woman has no business interfacing with clients paying for high end automobiles...or ANYONE for that matter. She was rude, disrespectful and incredibly unprofessional. At the end of the call, she informed me that the dealership owed me the refund. So...an HOUR of my time was wasted speaking with her and all of her numerous conflicting stories. I was again frustrated and said s*it ONE time during this hour long conversation and she literally CHASTISED me and acted like I went on a cursing rampage! Genesis Finance...do yourself a favor before you lose more business and actually train your representatives and explain the art of customer service. If they don't know what's going on and feel that their research will take time, they need to take the client's number and CALL THEM BACK so that the CUSTOMER'S time is not wasted. I will be posting this review everywhere that I can as I was DISGUSTED with all of the interactions I had. read more

Worst Financing company ever. Extremely unhelpful customer support. Trying to do a state-to-state transfer and after 2 months of back and forth, still can't get all the documents needed for the transfer. They charged me state tax without any notice, and send my account to collections because the auto-pay didn't full fill the amount. I am suddenly getting collection calls without any notice that I have unpaid amount on my account read more

Absolutely horrid customer service or complete lack there of. I've now been in a 3 month long battle to get a copy (yes just a copy) of my title. I moved to North Carolina and simply need a copy of the front and back or have them fax one to the DMV. They've flat out refused then finally emailed me just the front which is useless. I submitted the title request through their own portal like they requested in late June. They said they mailed it to me on August 4th yet can't confirm wether it was to my address or to the plate agency here. They've told me both on different occasions. Well neither myself or the DMV have received it and it's now 9-15. I've now resubmitted that request so they can fail that simple task again and they refuse to mail it in a method that has any form of tracking. If you're even remotely considering buying a genesis buy a 3,5, or X series instead or at a minimum secure separate financing. I've seen better service from sub prime lenders this is an absolute joke and one of the easiest things for them to get right about the "Genesis Ownership Experience". I really love my G70 but this will be the last Genesis I ever own after this experience. I really love my G70 and my local dealer has been great but this will last Genesis I own because of their financial arm. read more

We were one year into a three year lease on a GV70 when my husband passed away quite unexpectedly. I had to pay them $8786 to return the vehicle with just three thousand miles on it. They take advantage of a family tragedy to make a buck! read more

My story much like others here. Vehicle traded in, loan paid off, refund due because of auto payment made not originally calculated in payoff. 3 months since account closed and still no refund. Genesis Finance gives different story/excuse every time I call. Very nice on the phone but lies are lies. Never will I do business with any Hyundai group again regardless of much I like their vehicles. Very disappointed in Genesis..... read more

My parents have their car loan thru Genesis. They are on auto pay. Genesis has lost the last 3 of 4 payments. They have been taken out of their bank acct. They are floating somewhere in Genesis. I have sent documentation via email to collectionscustomerassistanceteam@hcamerica.com per Anais. I have sent a certified letter with documentation to Genesis P.O. Box 660891 Dallas, Texas 75266. I have spoken to Marissa and Jenny who both said they would get it taken care of. It's been 77 days since this has started and the account is still not straightened out. What will it take? I would never do business with them. I believe they are taking advantage of the older generation. read more

I am a longtime Hyundai customer and really like their cars. My wife, my two children and I drive Hyundais. Last December I bought a 2020 Elantra for my daughter and financed it through Hyundai Motor Finance. I have an 850 FICO and pay my bills upon receipt. I received an email asking me to set up an account on their website, and despite having all the information they asked for, the account did not get established without having to make two calls to their Customer Service Centers. I have designed several eCommerce websites for my own businesses and am comfortable in HTML and JavaScript programming, as well as having created several dozen applications in dBASE in the 80s and 90s, so computer literacy is not my problem. The website does not work well and does not appear to have been beta-tested. On April 20, I bought a Sonata N Line - an amazing car - and elected to finance it through Hyundai Motor Finance. Today I received an email from the company asking me to register so that my payment account could be set up. The email said that the account could be set up with my VIN. When I entered my account, I found a link for adding an account, which told me that I needed an account number and the last six digits of my VIN to do the set up. The email did not contain an account number, and the instructions said to look for the account number in my welcome letter, which I have not received. I called the Customer Service Center, and a very rude young woman acted as if I were stupid. She read me the account number for the N-Line very slowly. I read it back to her and she confirmed it was correct. I returned to the entry screen, and received a message saying that the account number needed to be either 10 or 14 digits long. The number the young woman had given me was 13 digits long, so I called back and reached a representative who even more rude than the first one. Neither one displayed even the bare basics of telephone etiquette. She asked me when I purchased the Sonata - I said a week ago - and she said that account numbers are not even issued until 3 weeks after the purchase. I asked why the company would send me an email asking me to register if the information I needed to register was not yet available. I also told her that another representative on a previous call had given me what she said was my account number, and I had read it back to her, and she confirmed my transcription of it. She then went off the phone for awhile, returned and said "You missed a number" and gave me the corrected number. Then just to rub it in a bit more, she said, "You understand you missed a number?" I finally got my account set up. It shouldn't be this hard to make arrangements to pay an installment contract. I've decided to finance any future Hyundai purchases with anyone other than HMF. read more

Let me first start by saying I've been driving Hyundai cars sense 2011. I changed over from Mercedes to Hyundai and I have had impeccable service up until these last two months. (Please don't blame it on Covid) I moved from New York to New Jersey and tried to obtain a state to state transfer and I get the runaround from the specialist that answers the phone and some of them even hang up on me because they are frustrated. To say I'm not happy is an understatement. I am aggravated as well as mad About the treatment I have received from Hyundai Motor Finance. They pamper me by putting somebody on the phone that is allegedly a supervisor/manager and they just tell me things to get me off the phone. I called back a week later (as requested by the specialist) and the problem still has not been rectified. I have been told that tomorrow the request for the paperwork I need to transfer the title will go out. ( again to get me off the phone) this is what they have be telling me for weeks now. If you need to finance a Hyundai, I suggest using your own bank. The car dealerships and the cars are great, but the financial services department I've dealt with is absolutely 110% horrible. They just apologize however, while they are apologizing, I'm receiving a surcharge on my insurance for driving my car in a state it is not registered in. Signed disappointed and dissatisfied loyal customer of 10 years read more

Be careful with the lane departure warning option. They taut the safety yet it took a year to fix it. Until the car turned on its own with the mechanic driving no one figured it out. Hyundai will not take the car back and offered me one month's lease payment for the aggravation and being afraid to drive the car. When I kept complaining about the car there was a glitch in the monthly report. For months it showed the alert that something was wrong and then the glitch no reports for four months. This is my fourth Hyundai product and the second Genesis. Not happy with being stuck with this car. They could have cancelled the lease or replaced the car read more