Felipe was amazing!! He is located at the Dallas location but bought my jeep compass at Arlington…read morelocation. I truly needed a car and he was patient with me while I got everything in order to buy. He went above and beyond . I highly Recommend Felipe and Chacon auto .

Mr.Duane is the salesman for you. He's professional and very knowledgeable of his work he's going…read moreto make sure you get in a car...walk in drive out

Got a great deal, well below MSRP with excellent service. Attention to detail is superb.read more

I was trying to help out my elderly cousin by arranging for them to come get her CR-V which has a…read moredead battery. The battery was replaced by Rusty Wallace less than 2 years ago. They told me they didn't tow in vehicles even though they have done it 2 times before. I would need to arrange to have the car towed in myself. I then offered to remove the battery and bring it in to them but they said it had to be in the vehicle for warranty coverage. No compassion what so ever. I could buy a new battery for what the tow is going to cost.

I have worked for Addison Auto Group for the past three years and have never seen "Christopher S"…read moreRichard Cortez does'nt even work here... he's a "Bird Dog" or customer referal.. As far as the work enviorment and ownership goes it's among the best I have worked for in my 25 years in the car business! I drive a hour a day in traffic to get here ,,,, if that tells everyone something.... from what I understand Christopher has NO car business background or automotive finance experience and was not allowed to have access to our soft ware or sensite confidential information for obvious reasons. Brian McCollum

I called to inquire about the price of a vehicle on their website on all of their listed phone…read morenumbers (they have 4). No one picked up. Finally they called me back and I asked him how much it would be, and he said he wasn't in the office and couldn't tell me how much they are selling the car for, keep in mind this is 2 and half hours after they "opened." He asked "What am I trying to do?" and I said "buy a car" and he said that they ONLY do "special" financing and wasn't sure he wanted to sell the car. These guys are crooks and are trying to rip off people with bad credit, STAY AWAY.

Great experience with Bid & Win at Manheim Dallas. Cars were exactly as described and the…read moretransaction was smooth. Definitely buying again next Wednesday.

I am a Realtor and go through cars quickly because of all the mileage I put on a car. (50K+ in a…read moreyear is possible) I found Auto Planet and bought a Mercedes that was still under warranty. They seem to specialize in higher end vehicles just off lease. My car has been flawless from day one and 9 months down the road I have not had a lick of trouble. Meanwhile I have received many compliments about how great the car looked. The store does like to haggle and that is fine since that is what I do for a living :) I walked out with a GREAT Deal (Thousands less than a comparable car at MB Plano) I have told many other Realtors and Clients about Auto Planet and will continue to go there myself.

These people are criminals the attorney general needs too look into them but they only care about…read moredeadbeat dads ...:.:who's here for us customers that have had their lives turned upside down by this company ......they owe me a new vehicle I traded my truck in that was running great for a truck that broke down on me the first day I got it ....and was in their shop for a year ...they gave me no rental no nothing ......I think shooting a few of their employee's will be my next step ......they fucked me and my family so I'd like to repay the favor

Would give zero stars if I could! Save yourself and do not buy a vehicle here. Truck broke down…read morecompletely after only a few months of having it. Terrible customer service.

Bought a new vehicle from here, for the first time, and the overall experience was good. This…read moredealership was out of our way but it was well worth it at the end. Our sales person was Khurram (Kay) Samana and he was fantastic! I highly recommend him and will personally go back to him next time as well. This is a no frill, small, simple, and straight forward dealership that doesn't enforce any unnecessary markups and/or ports on you like other dealerships does. Don't expect anything VIP either as their whole motto is to sale a vehicle with good customer service and nothing else. Of course, do your prior research and negotiate accordingly. There was a whole bunch of construction when I went last time, so it was a little pain to get in and out. It was almost an hour wait when we were finally called in by the finance department as it appears that only one person was working during that time. Also, they ran out of gas by the time we got the vehicle keys, so I didn't get a full tank. However, when I went back to pickup my license plate they gladly filled it up without any issues.

This stinks. I bought a 2025 Land Cruiser with tons of technology and nobody, including the 800…read morenumber at Toyota knows anything about the vehicle's electronics. I I've have put off going in for an oil change for almost a year because I dread dealing with service. Good luck finding a Toyota dealership in Dallas that isn't a 2-2.5 in yelp reviews.

I highly recommend this Dealer! If you have a low score, they will help! Armando the Finance…read moreManager is awesome. Everyone there is great! You can see the CarMax and history of each car. I got an awesome vehicle!!!!

Wonderful people and even worked with us when I lost my job and was unable to pay for a couple of…read moremonths! That kind of understanding is a rare thing these days.

I want to take the time out and make sure everyone knows that Simple Auto has been the best…read moreexperience I have ever had with a car dealership! They have gone above and beyond for me a few different times and with different situations that could have been very stressful but they made sure it wasn't! I have been with them since 2012 and am now currently buying my 2nd vehicle from them! They are truly all about keeping the customer happy and doing whatever it takes! They have grown to be more like part of the family for sure! If you are looking for a reliable, safe, and customer oriented dealership this is definitely the place to go!

I purchased my car on April 1, 2026 and at that time, I was told that if I didn't have full…read morecoverage that I could purchase the premium coverage from the dealership which I did. on the clause of the contract it states that if you get full coverage they will credit your premium to your contract. I.e. I would think your payments. So I get full coverage, not even 24 hours after purchasing the car on 4/2/2026 and when I'm trying to get the proof to them, they stated they didn't get it the first time so I sent it again and I stayed on the phone until somebody confirmed. At this time is when I'm asking about the credit for the premium that I already paid for. I was told by Karen in the Payments department, that it's not refundable or eligible to be credited even though my contract says that it is, I literally was transferred to three different people just to still not get a solution to my problem. The last person I spoke to was Juanita and although she calmed me down and took my complaint, she still let the whole day go by without giving me some type of update on this issue. Not honoring the details of your own contract, seems like a legality issue here to me. it's either they do what the contract says or it'll have to be disputed it with my bank because it's a service that was canceled, but you're not giving me my money back for it. Good car despite despite needing a tuneup but this is bad customer service. I wouldn't recommend my enemy to this dealership.

During my last visit, Dec.11.2024 my vehicle was unfortunately damaged while being serviced. While…read moreI appreciate that your team replaced and painted the damaged part, the paint does not match the rest of the vehicle. This is not acceptable, and I need the issue corrected. To make matters worse, I have been struggling to obtain a loaner vehicle to facilitate the necessary repairs. This delay has been incredibly inconvenient and has left me feeling overwhelmed. I haven't been able to get a response from anyone with an update!

Lone Star Cadillac Paint & Body Collison center is a joke, I bought my car here so I thought when I…read moreneeded any kind of work done I would bring it back here to the Cadillac place thinking they would do a better job because I thought they specialized in Cadillacs. Well I was so wrong on that. I ran over a piece of tire on the highway and messed up the car, so we took it back to Lone Star Cadillac to get it fixed, we pointed out to them everything that was wrong. So when they called and said it was ready for us to pick up, they had to repaint the front bumper, you could tell as soon as we pulled up that the color didn't match, a part of the side grill don't fit right didn't even line up with the rest of the car. Didn't even touch the small whole in the front grill that was broke. the bottom skirt on the passenger side still very loose, there is a strip between the hood and the bumper that was bent and didn't line up, that was not fixed either. so i am trying to understand why they called and said it was ready and there was nothing about it ready, really it was unacceptable, Lone Star Cadillac must not care who represence there name because this was a piss poor job. So it went back in the shop never kept me updated like they did the first time. My time ran out for my rent a car, I asked the Cadillac place if they could give me a car and they said no. So when it was ready again, i get there and the piece between the hood and the bumper still didn't line up, the skirt on the passenger side still loose. So the man said there was somebody still working and he would get them to see what they could do, so the car went back for the 3rd time and it didn't take them 15 minutes to fix it. So why didn't they do that the first time? Bottom line is don't take your vehicle to Lone Star Cadillac to get it worked on. This place does not deserve any stars but i had to put one for this to post.

These folks are just selling cars on a "what you see is what you get basis." They are very straight…read moreforward that they don't care what's wrong with the car, it's your job to evaluate it and decide if it's right for you. They aren't doing anything shady at all, but they did have a whole lot of very worn cars I would be afraid of. The unit I went to look at wasn't ready to show as far as I'm concerned. It had a leaking donut gasket in the exhaust, the cowl vents full of dirt and grass, and the console lid inside the car had been shredded. I didn't even ask them to get it out of the garage where I could drive it. I was looking at a big Buick, but they also had a super-clean Chevrolet Impala with a few more miles on it, but the car was in well-cared-for condition. I asked them to get that one out and we took it for a test drive and found nothing wrong with it but a "service air bag" light on, which we were willing to deal with. The suspension was still tight, the interior in blemish-free condition, a minor blemish on the rear plastic bumper cover, and the engine compartment clean. The motor was absolutely quiet, and running well, and so I left with a slightly younger Chevrolet than the Buick I thought I was interested in. Buyer beware on some of the units on this lot, but they are not misrepresenting them. It's the buyers responsibility to decide if a unit is right for them, and I'd encourage anyone to check carefully. They had some certified junk on the lot, but had some equally clean units in good condition. It all depends on what you want to pay, and how much car you expect to get for your money. Nothing about this transaction appeared to be shady, or in any way intended to misrepresent what they have to sell. They were courteous, kind, and professional in all parts of this transaction. I particularly like that they didn't even offer me an extended warranty, or try to add other charges into the transaction, such as dealer preparation, which I view to be taking advantage of the ignorant. It was cash-and-carry, and if it breaks they buyer gets both pieces. I've had the car in service for a week now, and I have discovered a minor transmission leak. At age 13 with 120,000 miles on it that's a little deal to me, and I'm satisfied with what I paid.

We purchased a car from Auto Express two months ago, and it has been a nightmare ever since…read more Shortly after the purchase, we began having issues and decided to get a professional opinion. After taking it to three independent mechanics, we were told the car requires over $10,000 in repairs--and more importantly, that it's dangerous to drive in its current condition. If my son and his family were going at a high rate of speed at the time it broke, it could have caused an accident. All three mechanics said the vehicle was a danger to be on the road. When we brought this to the dealership's attention, their response was that we could have had the car inspected if we had asked. We were under the impression that they had a mechanic on-site, given the size of their lot and number of vehicles. This lack of transparency was disappointing and misleading. We have since learned that Auto Express often sources their vehicles from up north and coastal regions, where cars are commonly exposed to severe rust and deterioration. This was never disclosed to us during the sales process. We feel completely taken advantage of. If you're considering buying from Auto Express, have the vehicle thoroughly inspected by an independent mechanic before signing anything, and ask where the car originally came from. We wouldn't wish this experience on anyone.