We had a bat visit us a few nights in a row (there was an opened window the first night) ..after…read moreclosing the window, the bat made a re-appearance the next night out of nowhere...we thought maybe there was another place they were getting in. Woods came out and inspected around for possible entry points and didn't find any obvious signs of infestation. They suggested the bat had flown into the room and roosted somewhere inside the house (!) during the day. So that night we left our bedroom windows opened, door closed and slept in another br. Sure enough, no more bat since then. It must've found its way out. Although they didn't actually remove a bat, they made the effort to come out and investigate. Much appreciated! (keeping un-screened windows closed overnight from now on!)

This company is the best! I had a critter that needed trapping and they got out to my home within…read morean hour. Since putting the trap down Zach had been in contact with me checking to come over daily. I have a contract for all my pest control needs moving forward. Thanks to both Zachs!

Ive had an excellent experience with A-1Pest Management, and I want to give special recognition to…read moreDerek, who has been an outstanding technician every step of the way. He's professional, knowledgeable, and incredibly thorough in his work. Derek takes the time to explain issues clearly, offers honest recommendations, and makes sure everything is handled with care. His attention to detail and friendly attitude really set him apart. It's rare to find someone who genuinely takes pride in their work, but Derek absolutely does. Because of him, I feel confident and well taken care of as a customer. Highly recommend A-1 Pest Management, especially Derek!

These guys are great. Jonathan came out to assess a problem I had with a possible dead animal under…read morethe house as my tenants were smelling a foul odor. He was quickly able to determine that the smell was not coming in from under the house and that it was coming from behind a wall or a cabinet. I really appreciate that he informed me that if it's a mouse it'll stop smelling in one or two weeks or if it's a rat it will completely stop smelling within three or four weeks. This really helped the situation for me because I now know the odor will dissipate and there's no other action I need to take because it doesn't make sense for me to start ripping holes in my walls to try to find where it is when it's going to stop stinking potentially before I would finish doing all of that expensive work to my walls! Although, I didn't end up needing to actually hire them to extract a dead animal, I sure do appreciate how quickly Jonathan got over to assess the situation and his call to explain everything to me. If I end up having some sort of pest infestation there's no doubt that I will be calling A - 1 pest management right away and recommend you do the same. Thanks guys.

Being very disappointed with another local pest control company I went to research other companies…read morewho could provide better service at a better price. I was fortunate to learn about Story Termite & Pest Control. I called the office, and explained the lack of service we had, what I was looking for and what Story could provide. They put in contact with our technician, Brian who meet me at the house. We walked the perimeter and I explained what we had in terms of bugs and those pesky ants that always seem to get inside certain areas during the warm summer months. While there was an initial cost, I was happy to pay it to start our service. It's 6 months and Story has been to the house three times. Minus the flies during the summer months, we've been very happy with the service we have received. Brian texts me a few days ahead of his arrival, in order to coordinate someone being home because of the dogs in the yard. Thanks Story for great friendly service!

We agreed to pay extra for a lift so they wouldn't walk all over the spanish tile roof and break…read moretiles. They showed up with no lift and were walking all over the roof. There are broken tiles now. Then the office lied and said that we had signed a waiver and said that we had stated we were going to replace the roof anyway....which is a complete fabrication. I never said that to them. Then they got their little feelings hurt and walked off the job when we called them out on their screw up. I would not EVER call this company, EVER.

Estimator pleasant & professional. Actual service technician for the spot treatments made no…read moreattempt to protect carpet or bedding. I put down protection for him. Next he proceeded to leave residue in an entryway & I asked him to sweep it up, which he did upon my request. I reported to the owner what I felt was lack of training and he "thanked me for my input" No apology, which would have gone a long way & even prevented this negative review.

We're new to the area and had Key Termite come out to follow up on the previous inspection. We've…read morebeen so pleased with the entire experience--from the friendly office staff who scheduled our service, to the professional team who addressed the issues at our home, to the thorough follow-up afterward. Their professionalism and attention to detail have been outstanding. We would gladly recommend Key Termite.

Above and beyond is the best way of describing the service that is being delivered by the company…read more Technicians are able to provide a reliable and accurate service that is consistent with the company values of customer satisfaction.

I would stay away from these folks. The red flags were there from the beginning when Bobby missed…read morethe appointment to make an estimate for removing 2 bird's nests from our home. Then, after he went by the next day to look at the job, he gave us an estimate. After a week, it finally made it to the office and when they gave me the written estimate it was over $100 more than what Bobby had told me on the phone. But we made the appointment to get it done. The next day, the called and said the appointment had to be changed. OK, so we made another appointment. On the day of appointment, 30 minutes before the end of the time window (11am-2pm) and only after I called to make sure Bobby was coming, he told me the current job went long and he would have to reschedule. I cancelled. They are unorganized and unprofessional in how the do business. I'm surprised they can remain in business with this kind of poor service in a small community. Beware!

Their website has glowing reviews about how responsive they are. I contacted them over 24 hours…read moreago via their website. No reply.

The saga continues. O'Connor calls me to tell me there is a $175 early termination fee. I remind…read morethem that they have failed to show up for six months. She informs me that I owe the company two more services since they've only provided two visits in one year and I would have to pay the early termination fee. I told her to mail me the contract showing that there is a contractual agreement to four service visits. This doesn't excuse them of tricking a customer (probably many customers) into signing an agreement at the first service. Angel handed me a piece of paper which looked like a service visit receipt and asked me to sign it for his service -- which I did. Complete fraudsters -- I'll continue to report back.

What a great job. Friendly, knowledgeable and does great work. A great approach of trapping vs…read morepoison.

I have had a gopher problem all summer. I tried smoke bombs, baits, and 4 different traps. The…read moregophers were traps shy. Then I called Josh. Josh came out when he said and set a bunch of traps. Josh got 2 gophers overnight. Good job! Thank you

I never thought I'd be writing a review let alone a glowing review of a pest control company but i…read morehave 2 stories if you'll bear with me. If you won't let me first tell you about the inspector in both cases, Ernesto Lopez. To the point he is just simply a nice guy, fair, honest, reliable, and did a complete inspection explaining every aspect of what was needed. As for the 1st inspection of a house I had just purchased Orkin, based on his review saved me around $1500. (the sellers had their own inspection) Baecause of that I asked him to inspect a house i was selling whereby a different company estimated a cost of $26000. Orkins cost was around $11000. , $3500 of which was woodwork. Here's the thing, Ernesto said if we did the work he would come back and inspect it and if completed to his satisfaction would submit a clearance to show the work had been done. And that's exactly what he did. That house is now under contract. I know people have different experiences and knowing you have to pay to kill the little critters infecting you home is not the most pleasant thing to do ,but if you have to, it at least takes a little bit of the sting out when you can rely on the honest and fair services and their employees, especially if you have one like Ernesto.

Had an 8am appointment with Ernesto and he never called me or showed up. I'm writing this review at…read more8:32 because the office also is not answering. Can't say I'm surprised being disappointed by many service providers, this is just another Santa Maria company that has lost my trust upon first impression. I guess I should consider myself lucky