I normally don't write reviews, but I just tried to reach out to this company on behalf of my non-profit that provides services for people with intellectual disabilities and "Lisa" was extremely rude. I tried to explain what I was calling about and got two words in before she said (in an annoyed tone) "she was very busy", and hung up. We are not looking for freebies, and we were prepared to offer incentives that would potentially benefit the company. I'm just flabbergasted that they would treat anyone like this, even if someone was looking for free stuff, especially without hearing the situation. read more

After five years. We love their floors. It becomes sustainable and easy to maintain. There is no appearance wearing off. read more

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This review is long overdue, but I wanted to be sure I did justice to the incredible service, care, and craftsmanship I received from Geneva Flooring. While the project had a few early bumps due to an initial contractor who wasn't the right match, Geneva Flooring stood out in how quickly and thoughtfully they addressed it. From there on, the entire experience was exceptional and executed with clear pride in their work. Judy, the owner, is the kind of owner every customer hopes for. It's clear that Judy sets the bar for excellence at Geneva Flooring. Her hands-on approach, accountability, and dedication to doing things right are reflected in every aspect of the team and the final result. She took the time to truly listen to my needs and concerns and even came to my home personally to inspect the work. That level of ownership and care is rare. It was clear that quality and customer satisfaction genuinely matter to her. Thank you Judy!!!! Pamela, my salesperson and project manager, was outstanding. She was attentive, honest, so much fun to work with, and incredibly responsive throughout the entire process! Pam gave me great design advice and made sure all materials and supplies were ordered correctly and arrived on schedule. I always felt informed and supported. She communicated clearly every step of the way. Pam is someone who genuinely cares about her customers. Throughout the project, I felt that my experience truly mattered to her, not just the sale. And Nuno, my flooring installer, is nothing short of a master craftsman. His attention to detail is extraordinary. He worked with such precision, care, organization, and pride, and the result shows. My floors were laid beautifully and I'm so pleased with the final result. He was fastidious, respectful of my home, clearly skilled at his craft. I would recommend Nuno to everyone I know! Geneva Flooring delivered excellence at every level: service, communication, craftsmanship, and integrity. It's rare to find a company where the owner, sales team, and installer are all so aligned in professionalism and care. I would recommend Geneva Flooring without hesitation to anyone looking for flooring done right -- with heart, skill, and accountability. read more

Their call screener took my contact info and the job scope, and said the person who would talk to me was currently in a meeting but would get back to me. No one ever called. We went with another company. read more

Good selection. Have a nice of tiles and helpful with selecting them. Ordered bamboo tiling from them and worked out well. read more

Almost three months ago I wrote a review regarding Geneva Flooring. They had just completed the installation of Luxury Vinyl Plant in my kitchen and dining room. I commented extensively on the extraordinary assistance and expertise that Christine and Carrie provided to me with product selection, budget, timing and a host of different issues. I also noted the often overlooked importance of having the best possible installer on your project. The gent on my job was Nuno Barbosa. Nuno wasn't just "good" he was "amazing". Anyway, that was three months ago. Subsequently, I found a need to replace some flooring and baseboards in a rental poetry I own in Poway. With the deepest amount of trust and confidence, I called upon Christine, Carrie and Nuno to handle the job. At the time I initiated our initial conversation I thought, "can they really replicate the 10 Star performance from 3 months back"? I was so utterly pleased with the first job I thought "Geneva really has no where to go but go down in performance". "Lightening only strikes somewhere once", right? Well, in fact, it did strike twice for me. I cannot state that Geneva's overall performance the second time around was better than the first job simply because the first was"perfect" in every way! What the second job did confirm for me was that the first job wasn't a fluke or a "one-off". This is simply the way Geneva and their talented team work every day, every job, every client, every time! Christine, Carrie and Nuno....if you have a need for flooring, I very strongly suggest you call Geneva! read more

Geneva Flooring - Nuno and Tom - Flooring Near Me - San Diego, California

Excellent products, patient sales team and superior installation crew. Carrie, our sales manager, worked over 2 months to ensure that we chose the best flooring product for us. We chose Proximity Yukon River Firewood and love it!!! Carrie made two trips to the house to "measure twice" and made sure that our old flooring was properly prepared for the installation. Frank and Cornelio provided excellent workmanship, especially on our stair read more

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Beautiful installation replacing my carpeted steps and second floor bridge with an amazing manufactured wood flooring in a breathtaking color to match my handrails and linen closet. Pamela Fernandez was a joy to work with at this woman owned company. read more

Nuno installed our wood floors and baseboards like a true expert. He talked about the details of what he was doing at each significant stage. His care for his work was evident, and everything was prepared and cleaned up after. Coen and Carrie made everything easy with the coordination and measurements. They were great to work with, and helped me when I was still deciding which floors to go with. We went with the Patagonia Rosewood by Garrison, and are really impressed with the quality. read more

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It was my lucky day when I entered the Geneva flooring showroom! I had been looking for months for vinyl flooring to replace old carpet and flooring in my animal foster room and 2 closets. Very small job but that didn't change the fact I had been to 6 other flooring companies and couldn't find what I wanted. I had seen Geneva ads, a woman owned company with her daughter, and decided I'd give them a try. From the moment I walked in the door, it was just a whole different vibe. Judy welcomed me, asking if she help, and then let me wander as needed. I had seen pretty much everything at the other flooring stores so I was hoping they had other brands...and they did. And so started my Geneva Flooring adventure with Judy, Carrie and Pamela by my side! I came back and forth with multiple samples at least 10 times and every time they were there to assist me, giving me input and their thoughts but not imposing on "my" creative ability. Some places limit how many samples you can take and how long you can keep them but Geneva doesn't, which was the only thing that helped me make my decision. By the time I picked my flooring, I almost felt like I worked there...they had actually made the process fun! I had spent months finding this flooring but that was the easy part...installation was another thing! I have problems with chemical smells and off-gassing so I needed a low voc flooring and the ability to install in my master closet last in case there was any issue with the other rooms. Nuno did a great job on my installation and was happy to accommodate. In addition, there were wires under my existing flooring that had to be rerouted, which Nuno was able to do in the foster room but it wasn't possible in the others so he had to come back twice in order to finish everything. From beginning to end, Judy was very helpful and understanding as was Nuno. I can honestly say I don't think any other flooring company would have worked through this like Geneva! I will be back for my carpet and am referring everybody I know that needs flooring to Geneva...thank you ladies! read more

Lisa and Nick were great to work with on getting my floor refinished in time to move in. I had a short turn around job, Lisa was very responsive on the sales side. Nick completed the work and was just ahead of schedule producing a product that was top notch. Pricing was also reasonable, I would use them again! read more

We had a wonderful experience with Geneva flooring. Initially we planned to replace our kitchen floors and decided to do the entire first floor- and I'm so glad we did. The new floors have transformed our space. We discussed our project with several flooring companies and Geneva came in at a reasonable price and was by far the most transparent about the overall cost. We worked with Carrie Gustafson throughout the process and she was communicative, honest, and easy to work with! The process was very easy and turn around was very quick! They removed old slate floor, which was not as easy task! Cornelio installed our floors and they are absolutely stunning, right down to the last detail. He even came back to our house to remove some flooring when our dishwasher didn't fit (our mistake, not his). I highly recommend Geneva flooring for all of your flooring needs! read more

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We purchased Monarch flooring from Geneva Flooring and they were just fantastic - especially Carrie who was SO very supportive of our peculiar needs. My wife is extremely sensitive to chemicals and off-gassing, and particular about the quality of the products. Carrie was incredibly supportive throughout our long decision process, and ultimately getting us exactly what we wanted. She worked with Galleher to make sure we were completely satisfied. The local Galleher people were also very accommodating, no doubt due to Carrie's help. We even talked to Galleher's VP of Quality to ask some questions about how the product was manufactured. Overall we are extremely happy with Geneva Flooring and the Monarch maple we selected. read more

I highly recommend Geneva Flooring if you are looking to replace your flooring. We moved into our house almost 7 years ago knowing we hated the existing tile floors downstairs. We avoided it due to the magnitude of the demolition and the fact that we have small kids and work from home. We decided to just start looking at options, costs, time lines, etc, because we really, REALLY didn't like the tiles. I found Geneva Flooring on Houzz and double checked Yelp. They were quick to respond to the initial request-far quicker than any other business. We did talk to about 3-4 other contractors however, we ultimately chose to work with Carrie and Geneva because I felt like she was honest about the products and made the effort to understand our personal needs and goals. She was quick to get us a quote and schedule the team to start work. Again, she was honest about the size of the project, which we were well aware of. We were able to select 3 different tiles from 3 different tile companies. We decided to replace the baseboards and she took care of that as well. Carrie helped organize everything. It really took a lot of the pressure off us. There is no way we could've coordinated everything on our own and had it done in the amount of time. The tile team that worked on our house was great. My husband had a good time chatting with the lead every day when he stopped by the house. Very knowledgeable! The floors turned out beautiful! We love it! Yes, there was fine dust, but we were able to wipe down and clean as we moved things back. Woman owned and operated, you will absolutely have a highly organized, honest, and well communicated experience. (I attached pictures of the final work. Forgot to take "before" photos probably because I really hated that flooring) read more

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I called them up because we need to repair a section of one of the steps in our stairway. Lisa was very knowledgeable and immediately provided options. She even took the time to call the manufacturer about the piece we needed and got back to me with that information and options for the repair. And this happened in two phone calls in the span of 15 min. We don't know yet how we are going to proceed, but Lisa will get my business if we go with one of the options she proposed. read more

I can't express enough gratitude for the service provided by Geneva Flooring. We encountered an issue with our flooring installation which was not the fault of the crew or Geneva Flooring, and the company rectified the situation with compassion and professionalism. The installation team (a father and his son duo) was friendly and worked efficiently with a high level of skill and craftsmanship. You can tell they take a huge amount of pride in their work. They were super tidy and cleaned up the job site at the end of each day, and arrived on time each morning. What really sets Geneva Flooring - the company and the install team - apart is their commitment to customer satisfaction. They didn't just fix our issue; they did so with a genuine desire to ensure that we were completely happy with the outcome. Despite the headache of installing flooring throughout the entire home twice in three years, I wouldn't hesitate to use Geneva Flooring again and would recommend them to anyone looking for a great business with excellent customer service and top-notch craftsmanship. read more

When we moved into our house 8 yrs ago, they were wonderful. Very patient in how many times I went in and out with the dozens of floor samples I took home. When I finally found the wood I loved, they did an amazing job installing it. I have gotten so many compliments. What's more it's American made and low VOC. Last month when a pipe burst and we had to replace the floors. Lisa came out the next day on a Saturday and got me a quote within 24 hrs. She also had lots of good suggestions and helped alot with getting the insurance info correct. Frank Ignacio, the installation manager, was also amazing. Any time I had a question or an issue he went above and beyond to help fix it. I can honestly say his reassure was the reason I didn't an anxiety attack during all this extremely stressful situation. You really can't be in better hands than Geneva flooring. They have been around a long time and they are good people. read more

We had to have our beautiful red oak floor repaired after Tropical Storm Hilary blew through in August. Our backyard drain system was partially obstructed and allowed water to pool against one corner of foundation of our house. Moisure migrated through the foundation and into the oak floor discoloring it and slightly lifting it off the slab. We immediately knew we wanted Nuno, who did the original installation, back to do the restoration. True to his assurances, he was able to expertly repair the damage with our stock of spare wood from the initial installation. You would never know there was ever any problem. Nuno is truly highly proficient at his craft and a joy to interact with. And, yes, we had the drains hydroblasted before the repairs. read more

I visited seven carpeting businesses before making a decision to give my business to Geneva Flooring. Sales associate Pamela's kind, "non-pushy" manner and her selection help resulted in me "sealing the deal" with Geneva instead of any of the others. Co-owner Judy personally supervised the installation project with caring, knowledge and skill. Thank you, Geneva Flooring! read more

We'd been wanting to replace our living room carpet and kitchen/laundry room vinyl sheet floor for ages. We have a late-mid-century home with different wood elements and, after TONS of research and shopping, were despairing that we'd ever find a flooring that would work in both areas, complement the existing woods, be low VOC, and look at least sort of right for the architectural time period. We were most interested in Marmoleum Click, but hadn't found a retailer/installer and weren't confident that it would be in our price range. Then my husband found Geneva Flooring. Christine welcomed us into the showroom and was incredibly helpful, listening to our goals and directing us to appropriate samples, including a few colors of Marmoleum Click, which we took home to see if any would work--Pacific Beach looked great! Nuno measured our home and patiently answered my million questions, both at that meeting and in subsequent emails. The bid was within our budget and Geneva was able to get us on their schedule relatively quickly. Nuno and Joe did an excellent, professional job on the install, and in only 3 days. We couldn't be happier with our floor and with everyone we worked with at Geneva. read more

Geneva Flooring - Marmoleum Click (color: Pacific Beach) goes with 1960s gumwood cabinets - Flooring Near Me - San Diego, California

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We have had some poor experiences with other flooring companies and I really wanted to like Geneva Flooring, but they just didn't do a good job. We got a mixture of engineered wood and carpet in our upstairs. We already had some wood in another room and wanted to match it. Geneva was able to do this at a price comparable to other estimates that we obtained. That was the good part. However, the installation didn't go smoothly, the workmanship was not good and it was difficult to get clear and complete communications from Geneva and their installers. We were left with a half-finished job over the Thanksgiving holidays and books and furniture piled in the rooms that weren't getting new flooring. And when the job was finished there were several small flaws with the installation (mostly in the finishing) that mar the final look of the floors. I probably could have continued to ask that the installers come back and fix the flaws, but we had already had to call them back twice and by the time they finished we were more anxious to get our rooms cleared out and the installation finished than fix these items. read more

Just got our brand new cork floors in our Kitchen and we love them. Everyone we worked with was great with communication and really took pride in their work. We will use them again when we get to our upstairs flooring. read more

Geneva Flooring was Amazing! We've worked with hundreds of contractors over the years and this team has quickly become our favorite. Charlotte was great to work with and made the process extremely simple. The installation team took charge of the project, but Charlotte stayed engaged through the entire process. Any curveballs that came up they just handled and communicated everything along the way. They were truly a dream to work with. read more

Best Flooring store/company in San Diego County. They replaced our entire house's flooring All hardwood flooring about 2500 ft.² after they did such a fabulous job for us we recommend them to our friend who's a doctor and they did the flooring for his entire new home in Rancho Santa Fe did another amazing job!!! By far the best flooring store in San Diego read more

Geneva Flooring was very easy to work with. I wanted Proximity mills luxury plank vinyl and it was available to install within just a few weeks. Carrie also came to ensure correct measurements so the right amount of flooring would be ordered. Nuno did an amazing job with the installation. He finished in just a couple days. After he was done he also gave me some tips for cleaning, maintaining the floors longevity, and installing the baseboards later on (since I wanted to do that myself). He also managed to utilize extra pieces in such a way that I'd have an extra box left over in case any future damages came up. Overall my experience with Geneva flooring and Nuno was very easy, punctual, friendly and professional. read more

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I was nervous about replacing my carpet and tile during Covid. After an unsatisfactory stop at a big box store, my sister suggested Geneva Flooring. Carrie had her mask on as I entered and did a great job listening to my concerns and offering solutions. I was able to take home large samples of several different LVP products. I settled on Amorim Wood Wise because it is cork based and its top layer is made from recycled water bottles. Negative carbon footprint and no off-gassing! Once I chose the product, things moved quickly. The tile demo was very dusty but removing all the carpet took most of the tile dust away. The installers, Nuno and Cory, did a wonderful job. They arrived as scheduled every day, wore face coverings, worked quickly, were considerate, careful, and great communicators. They were careful to avoid the room the cats were confined to. Overall, this was a better-than-expected experience. I am extremely pleased with the look and feel of the flooring and the wonderful installation. I would not hesitate to recommend Geneva Flooring. read more

What a nice experience we had with Geneva Flooring. The group over there with Carrie, Frank & Corpello were really helpful with how to lay the floor in our home and did an excellent job. They made several visits to make sure our project was going well and that we were happy with the results. Thank you all, we love our floor!!! read more

We decided to pull up our carpet and lay down hard wood floors. The experience we had with Geneva flooring was great from start to finish. They were so helpful with guiding us through the different types of flooring. Once we chose the wood the time to installation happened quickly. The team was professional and efficient. We are in love with the new floors. They did a beautiful job! read more

Geneva Flooring - Kids Bedroom - Flooring Near Me - San Diego, California

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I had a great experience with Geneva Flooring and would highly recommend them. They have a wide selection of flooring options and were professional, knowledgeable, flexible with scheduling, arrived on time, and installation was very efficient. Love the final product, new vinyl flooring and baseboards. read more

Geneva Flooring - Proximity Mills Yukon River Firewood luxury vinyl flooring - Flooring Near Me - San Diego, California

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After several disappointing experiences with other flooring companies, I found Geneva Flooring online and was impressed by the good reviews posted. I visited their store and was greeted by one of the owners, Shannon & by Salesperson Charlotte, who was so very helpful and enthusiastic about my project. She offered good suggestions and I was given several samples to take home to see how they looked in my lighting and surroundings. I made my selection, called Charlotte and she ordered the product which was available the next week. My favorite part was meeting the installers, Nuno and Corrie, who were real craftsmen. They were so detailed in their cuts and application. Every step was kept to the minimal mess and they vacuumed and swept multiple times daily. I should also mention that Nuno and Corrie were very considerate of my 2 dogs. My Representative Charlotte, called me everyday to see how I was feeling about the process. My home looks so beautiful with new flooring. I moved as much of my stuff out of the rooms as possible but as a senior citizen some things were just too heavy for me to deal with. Geneva offered a service for 2 men to move the heavy items. It was so worth the price and they did not round up the hours but kept them honest and fair. I highly recommend this company. read more

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We had a great experience working with the team at Geneva Flooring for a project using LVP Doma by Proximity Mills in October 2022. We worked with Carrie initially to walk our project taking measurements and we also were introduced to Frank as the on-site supervisor to installation and ensured we received the correct baseboard. We were also very impressed by the installer they assigned to our project and I would highly recommend this company to install LVP flooring along with the baseboards. We found them to be very proficient, professional and detail oriented with excellent communication skills. read more

Needed to replace all the stained carpet in my (older) new home, so I decided to drop by their store to see carpet samples and schedule a carpet quote. Christine was the sweet lady who made carpet recommendations based upon what I was looking for - pet/stain friendly and plush, but with reduced carpet marking. She let me borrow two panels of carpet samples to take home in order to help me decide on the color. It turned out to be a tough decision since all the colors looked great in my home! Lisa and Nuno dropped by later in the week in order to take measurements and provided me with a quote later that day. It took a little over a week for them to receive the ordered carpet, but installed it in less than a day despite the weather conditions. The two gentlemen who installed the carpet were respectful by protecting the hard floors and also cleaned up after themselves by sweeping and vacuuming. The color of the carpet in the photos do not do it justice - as the shade changes with light conditions. The new carpet in combination with the upgraded padding feel great on the feet and I couldn't be happier with my new carpet! Their customer service is top notch. I will definitely go with Geneva Flooring when it comes time to change out all the hard floors. read more

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They were so helpful, kind, and honest. As soon as I stepped into their store, I knew I was in the right place. They recommended certain brands based on our needs and experiences, but also were honest in what needed to be done to our home. They never overballed or tried to sell other components. They explained everything and made sure we were understanding it before they would move on. They were professional and I would recommend them to anyone. read more

We did some shopping around for floors and while conducting our search in Mira Mesa, we decided to check out Geneva Flooring. Immediately, we were greeted by Judy and a gentlemen (his name escapes me). They were both incredibly friendly and helpful in assisting us with what we were looking for. Even in pulling samples that matched what we were looking for in terms of style and color. They provided tips, such as choosing a variety of samples that range in a wide spectrum of color, because you really never know how the lighting or surroundings may affect the color/style of floor that you feel you're in love with in the store. We even asked if the floor choices had the right stair noses we wanted (flush, not the caps), since at the time, our selection only had the caps, which my girlfriend refused to accept. Judy reached out to the seller confirming they did have flush noses! We were shocked at how thorough they were in serving us. Personally, I would be exhausted dealing with indecisive customers, but yet they were very patient, friendly, and provided very helpful advice to us the entire time. We didn't feel like were being upsold on anything while we were there. It really felt like the job would be in good hands working with them. After finally deciding on our floor choice (which took us about 2 weeks), we scheduled the installers to come perform the stripping of carpet and installation of the vinyl floors. The installers did a great job on our second floor and our stairs, however, the first floor was laid out poorly. A group of dark pieces were bunched up altogether and weren't distributed properly. We contacted Judy and she came out to took a look and agreed the installers should've distributed these pieces better. As they were contractors, we understand that the work performed can't always live up to expectations. She had the installers redo the problem area for half cost and even threw in a few extra boxes of vinyl free of charge in case we need any repairs in the future. We were really grateful that Judy put in the effort to make sure we were content with the results. I would've never expected this level of customer service from a flooring company. I would definitely work with Geneva flooring again and recommend them to anyone. Thanks again! read more

Geneva Flooring - Flooring Near Me - San Diego, California

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This is the 3rd time using Geneva Flooring, for 3 different homes. The most recent one being a small condo for my son. Lisa and Christine were a delight to work with and helped us choose the correct vinyl floor and were able to answer all our questions. Lisa prepared all the information that the HOA required regarding sound proofing, as the condo is on the 2nd floor. Very pleased with Geneva's service and knowledge and will not hesitate to use them again for my flooring needs. read more

We are happy with our carpet tile install here at our retail/office store. Their contractor, forgot his name, did such a wonderful job!!! Thank you Lisa. read more

Geneva Flooring - Geneva flooring did a GREAT JOB on our carpet tiles at KLM BioScientific/Lab Supplies USA here in Kearny Mesa!! - Flooring Near Me - San Diego, California

I contacted Geneva Flooring for a 500 sq ft living room contract, replacing the carpet with smoked oak floors. Lisa and Carrie provided great service all around; they were responsive and easy to work with. If you live in a condo with strict HOA rules, or need something done under a strict time-frame, I would definitely recommend Geneva. Service: Great Lisa and Carrie were always available and responsive during the whole process. They ordered materials, provided proof of insurance, and handled the contracting work with very little input needed from my end. Pricing: Fair Their installation pricing is a little higher than some other contractors (home depot), but I needed a company that was well versed in working under the strict restrictions of a downtown HOA, which Geneva flooring is. The actual flooring material I bought was priced similarly or better than a lot of other stores. Knowledge Base: Good Their was some confusion with regards to the noise properties of the wood floor underlay that stagnated approval in my HOA. Lisa got back to me pretty quickly and sorted out the confusion. Quality: Great The final results looked great, and I would definitely recommend Geneva flooring to others looking to update their home. read more

Geneva Flooring - Great job on the floors! - Flooring Near Me - San Diego, California

Lisa was very sweet, friendly, and informative; she provided recommendations and was an advocate for eco-friendly products. The younger lady on the other hand, was not as pleasant. She came to measure the space at our place, and was talking about the prices as if it was out of our price range and just seemed disinterested in providing their product/service to us. We asked for quotes for different flooring materials and for different scenarios (bedroom+stairs, just the bedrooms, just the stairs) but was only provided a quote for 1. :/ read more

You won't find a better, more professional or better value than at Geneva Flooring. You should just go there. Truly.

I got a referral from a friend. I called to get an estimate. Lisa was there the next day. I was working with homeowners insurance and Lisa provided me with exactly what I asked for the same day. I chose the flooring and they were able to install it as soon as my other water damage was repaired. The installer Miguel might be a man of few words but knows his craft. My floor is beautiful and I'm sure this increased the resell value of my home. I would absolutely recommend Geneva! read more