They were incredibly helpful and responsive too all our questions and gave us great advice. We were steered in the right direction to a floor that would meet our needs and they had the best pricing read more

I wanted to let you know that I received my flooring. Although I have only opened one box so far, the wide planks are absolutely beautiful. I want to thank Brian, Sarah, and Aiden for your assistance and patience as I navigated this purchase from California to Florida. Your professionalism and willingness to work with me were outstanding. Exceptional customer service like yours is rare in today's landscape. Many thanks to you all for making such a positive difference in this process. Best , Diane & Bruce read more

As an update to a previous review... Bryan and his flooring installer, Jimmy, did our floors a few years ago and just recently we got carpet installed by Hector. They helped us with the selection of engineered wood and carpet and offered opinions on how it would be best installed to give it a polished look. Their skills made the final result look stunning. Bryan and his team are friendly, happy and professional. Some places will defer to my husband and ignore me, but not here, they showed me respect as I was their client and treated as such. The prices and selection of wood, tile and carpet are good value and are quality. Bryan and the installers all showed up exactly on time or kept us aware of any delays. Bryan would check-in during the install to make sure it was going well and that we were happy. We really like how the floors and carpet look and feel. read more

Still my favorite flooring company! after 10 years we are finally doing an extension and they still had my old flooring in stock. Last little bit of it. Ordering and going through them was a breeze. Thanks Bryan! read more

We've had a fantastic experience with Factory Direct Floor Store--not just once, but twice! Five years ago, we purchased carpet and tile for our home in San Diego. The pricing was unbeatable, the selection was impressive, and the customer service was top-notch from start to finish. When it came time to build our new home in Lake Vallecitos, Colorado, we didn't think twice about where to go. We returned Bryan at Factory Direct and chose a beautiful Mediterranean wood floor. Once again, they delivered exactly what we needed--great product, great price, and excellent service. Highly recommend this store if you're looking for quality flooring and a smooth buying experience. They Ship out state too!!! read more

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I had a fantastic experience with Factory Direct Floor Store. Bryan helped me pick flooring selections that were current, American made, and safe. He sent us samples to compare, and provide great customer service to help us choose and prepare. The team came in and did our whole house. It feels like we moved into a new home. Carpets look great... floors look great... and a great price. This team was very responsive and did outstanding work. read more

Factory Direct Floor Store - Close up of carpet and floor! Awesome! - Flooring Near Me - San Diego, California

Got vinyl flooring from Brian at Factory Direct for house in Colorado. Had it delivered right to house much cheaper that local sources. Great product, great price. We love our new floors and stairs - much better than our old scratched wood ones. Happy. Thank you Brian. Gary and Renee Klingener read more

This flooring company has always been my go to recommendation for friends and family. From my experiences, they have always had competitive prices, high quality customer service, and amazing craftsmanship from the installers. Overall, I've had little negative experiences with their services, and very much appreciate the great work and expertise from Bryan and his team. Extremely satisfied with the work and will continue to use Factory Direct Floor store's services for any future needs. read more

We selected this company because they did my nieces house and it is beautiful. We had the absolute best experience with them all the way through!!! Bryan and Melinada were so patient with us. We had a lot of moving pieces as there was a total remodeling going on. We ended up starting 2 weeks early (thank you!!) and Niko who removed the old flooring and installed the new flooring was incredible. His attention to detail was amazing. He was meticulous and did a wonderful job at a condo with crooked walls, uneven floors etc!!! Would highly recommend this company. They are the best!! read more

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We drove an hour + to come to this flooring store, and so glad we did! They have LOTS of LVP to choose from. The lady who helped us was super friendly. We found 3 large samples we wanted to take home and we were back on the road within minutes. *NO charge for borrowing their samples :) read more

8 years later, the floors still look great. they have held up well to life with kids and now a 75lb dog. A few years ago, we added a UV film to our large windows, and I wish we had done that sooner because we did have some fading except under some small area rugs near windows (pictures added). But we still love the floors and would recommend! read more

Absolutely superior workmanship, all details were done with perfection and the service provided by Bryan was excellent and the install done by David was of the highest standards - They are wonderful to work with... Highly recommend using this company!!! read more

We visited MANY wood floor stores before choosing Factory Direct. We were immediately impressed by Bryan who was knowledgeable, friendly and certainly no pressure! His bid was very detailed and he was very clear on any areas where there might be extra costs so there were zero surprises. Lead Installer Ken was outstanding! He masterfully cut in 2 "trap doors" in our floors and you can barely see the seams. Crew cleaned up every night and Bryan stopped by mid job and at the end to ensure that we were happy. Any questions were answered quickly with a text or call to Bryan. Service was outstanding. Price was also very good. Floors look beautiful. We chose Artisan Curapay Teak. They have finished the downstairs and will be coming back when we are ready to do the upstairs. read more

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We are so incredibly happy that we chose to work with Jacob and Ken from Factory Direct Floor Store and their amazing installer Ruben!We were so surprised by their amazing selection of different brands , selections and the superior quality of the products they carry , it's excellent and their expertise was clear. Side Note: I was VERY particular about wanting a specific tone and feel to the LVP I wanted lol I didn't want something cheap and plastic-y feeling that I'd had previously and they had so many great options it was hard to pick! Their prices were very reasonable and competitive over a few other floor places we checked out and we are beyond happy with our choice. Demo and installation took about 6 days (1900+ sq.ft house) and Ruben was very communicative throughout the whole process sending us photos and videos and progress updates throughout The quality of their installation was excellent from the way they lined up the boards and baseboards and baseboard shoe to the interior closets we had forgotten to mention but they did for us! We highly recommend them and could not be happier! read more

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These guys were terrific to work with and so much more reasonable pricing than others in the area! Jacob was great, super knowledgeable about flooring and helped me through the decision process, which I spent a lot of time on. They were patient and responsive while I took sample after sample home and spent tons of time looking around the showroom. They may look small from outside but have tons of samples! The work and wood was about half of what several competitors wanted. I can't say enough about the absolute quality of the work done, our installer Bobby was prompt, communicative, and very detailed. His work was stunning! The stairs and baseboards detail were fantastic. He was very selective of which boards to use and asked me if he wasn't sure about a pattern in a board. I will recommend these guys to anyone looking for flooring! read more

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We originally purchased our laminate wood flooring from Brian at Factory Direct Flooring over five years ago. The process was great from start to finish. I am an A-type personality, a perfectionist, and I am thrifty...a hard combination to satisfy. Factory Direct was not only the lowest priced of all four quotes I got to replace flooring on a condo we own (labor and materials), but they were the quickest and most efficient in their answers, and seemed most competent. When time came to install, they did the job on time and within the promised budget, and it looked GREAT. Fast forward five years... we just had a flood a couple weeks ago (of BEER from a kegerator) and had to purchase some of the same boards to have laced in to match the existing flooring. Julia was a doll throughout the entire process. She sourced it, found that it was the right lot number to match, got me a sample box expedited SUPER FAST to ensure the locking system on the laminate boards still worked with what we had installed, and then got the order placed and delivered to us. There was one minor snafu, but not their fault (apparently the manufacturer's miscommunication), but the flooring came the next day and all was right in the world. Factory Direct will be my first choice for flooring going forward due to their proactive service and prices. Thanks Julia and Brian! read more

Factory Direct Floor Store - Existing flooring near where our flood happened. New boards ready to be installed match perfectly! - Flooring Near Me - San Diego, California

Excellent company And does excellent workmanship. Bryan is so nice to work with. Workers show up property ready to work. Great company read more

Hands down the best flooring company I have come across throughout our home renovation journey! I visited several showrooms, large and small throughout North County, and Factory Direct had not only the best prices, but had A+ customer service, and were extremely prompt when returning my phone calls or emailed questions. They were were very patient with me, never pushy or trying to up-sellwitHighly recommended! Floors: Pravada Artistique Oak, Cardin (engineered wood) read more

Factory Direct Floor Store - Flooring Near Me - San Diego, California

Loved working with Bryan from start to finish on our flooring project. It was a forced remodel due to a water leak in our house. He helped us pick the right flooring for our house and lifestyle as well as delivered on all his promises. The install was next level in cleanliness and detail. I'll go there for all my flooring needs from here on out! read more

What a fantastic experience with Bryan and Melinda at the Factory Direct Floor Store! We were there MANY times before making our decision and they were always friendly and patient. We did a lot of comparison shopping and got the best price here. So nice that such awesome service came with it! Bryan is very knowledgeable which was helpful in our selection. He got us scheduled when needed in the middle of our major remodel. Ken always had a smile and installed the floor expertly, with great attention to detail. We love our new engineered hardwood floors! Thank you!! read more

Bryan is knowledged and helpful. Offered competitive pricing and tons of choices. Alex & Paul were a pleasure to work with...they installed the hardwood floor with care and professionalism. They are true artists. Our foors troughout the house are beautiful!!!! read more

Bryan and his team were amazing. Bryan handled our initial consultation in the showroom and he was clearly very experienced and extremely educated regarding the types of products and their suitability for our home and lifestyle. His caring and humble personality put us at ease and made us feel extremely confident in the decisions that we were making. He offered us various installation approaches and clearly outlined the associated prices. There were no hidden costs or change-orders which was refreshing. His installers were experienced, hard-working, reliable and friendly. Above all, they clearly cared about our floor as much as we did. There was genuine pride and satisfaction demonstrated throughout the install. Unforeseen issues arose when demo-ing the existing floors but Bryan personally stepped in and had his team resolve the concerns in order to guarantee that his flooring wouldn't be impacted in any way. There really wasn't any punch and the installers kept our house as clean as possible so we were able to stay in the house while virtually every floor was replaced. We love our beautiful white oak floors and praise Bryan and his team for their caring and supportive approach throughout the process. We doubt that anyone can offer better value for such a good looking product and the associated service can only be described as "old school" where the vendor cares as much about the end result as the client does. Well done Bryan!!! read more

1. Family owned- Experienced, knowledgeable and understood what we needed and wanted, which was a low maintenance, wood floor that would last 25+ yrs that hides scratches and wear from a multiple large dog and kid household. They also educated me on the reality of what to expect with wood floors and gave me other options to consider. I went with their wood floor recommendation. 2. 8 years later, the floor still looks great, all of our needs were met. We're replacing the carpeted stairs and 2nd floor with this same wood floor, which is still made (Garrison French Connection). We hardly notice the scratches from our big playful dogs and active family. A stain touch-up pen covers any deep scratches or wear. 3. Installation: Demo was loud and dusty because they had a lot of tile and glued wood floor to remove. Installers were meticulous about preparing and leveling the floor for the glue down install. The floor is solid underfoot, and not hollow or tinny sounding like other floors Ive walked on. read more

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Bryan was super helpful from the beginning, answering so many of our questions and not placing any pressure on us. We did multiple rounds of taking LVP samples home to see how they looked, and once we chose, the installation of that and carpet was fantastic and quick. Overall a great experience and price combination. read more

The owner Bryan helped select a hardwood floor for a remodel trying to match an existing floor. Bryan led us in a perfect direction and provided us a high quality and may I say, beautiful selection. The installer Bobby was amazing and cleaned up his tools and work area each night and was super courteous snd extremely skilled. I will let the pictures do the rest of the talking read more

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I highly recommend Factory Direct Floor Store!  I am pretty particular and am very pleased with their work and communication.  We recently purchased a home and had two rooms with carpet that we knew would need to be replaced.  Waterproof vinyl laminate seemed like the best option, especially for a rental unit.  They have a great selection to choose from with reasonable prices.   We love the ones we chose that have real-like wood detail.  We went with the Eternity flooring in slightly different colors in each room.   We originally used them for a detached garage turned studio that had old nasty carpets and linoleum.  Bryan came to the house for an estimate since it was a unique room.  Ruben's team did the install.  I appreciated his call the day before to discuss detail.   He was very honest and up front when he uncovered a pretty significant crack in the concrete under the carpet.  I appreciated his honesty rather than just moving forward with the job to get paid and us having issues down the road.   A few months later, we got a puppy and after a few potty accidents, we knew it was time to get Factory Direct Floor Store back in!  I stopped by the show room for a few samples and Jacob helped me out with the estimate.  Again, Ruben's team did the work and couldn't be happier.  We are getting so many compliments from the pictures I've shown people, since no one can come over now due to COVID.  Definitely check them out!  Thanks Bryan, Ruben, Jacob, and team! read more

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Had a great experience working with Jacob (Sales), Brian (PM), and our installers Andy (hardwood) and Henry (baseboards). Start to finish there was high communication and direct answers on what to do, what might be delayed, etc.. They were flexible with us throughout the process for our 2000 sqft project as we changed the material selection a ton before actually ordering. The quoting and invoicing was a breeze and the price was very competitive. Installers did a great job working around my family during the 2 week install, ensuring we had access to the kitchen as much as possible as I have three kids. We couldn't be happier with the final product as well as all of the communication between the different teams. We did deal with supply issues during the install but everything was straightforward and allowed us to plan as needed. Highly recommend using this team and would use them again for our next project! Great job guys! read more

Brian, A paint tarp and items on the counter made it difficult to clean up the mess, are you serious. Since when is it acceptable to NOT cleanup after yourself in a customer's home!? While there were some tools on the counter and a paint tarp on the floor, these items are not glued down. Ken could have easily moved the items, cleaned up, and put the items back. Or better yet, properly planned ahead and taped off the area with plastic! I worked construction for 6 years and never left a job site dirty, period. Ken could have easily called me to ask if he was unsure. He had no problem calling me when I was in New York at a friend's wedding to ask if he could turn on the air conditioning in the house cause he was hot. He had no problem using my fan when chipping/sanding concrete, which was filthy and also left for me to clean. Don't try and bullshit me. read more

Bryan and his team are exceptional. We had a big project to redo the entire flooring upstairs and downstairs and I had multiple quotes. He was the most competitive by far and his value overall is incredible. He was intimately involved throughout the project, issues arose and he handled them all incredibly professionally, and he remained communicative throughout the entire process. Rest assure with Bryan and his team, which included Ruben as the flooring expert, he is as good as they get for flooring and as as honest and trustworthy as you could ever hope for. read more

The selection of flooring options was amazing. Ryan Morris was friendly, knowledgeable, engaging without being pushy. He knew his products well, installation options and answered all our questions. High marks for service, quality and value. He had exactly what we were looking for. Would highly recommend this store to others. read more

Thank you for the great service. Good communication and pleasant, professional installers. Seamless experience. Thank you! read more

I'm in LOVE with my new floors!! Factory direct was able to come out and almost match my existing vinyl plank. I wanted to rip out all my carpet upstairs because of a bad little doggie going potty. Now I have the vinyl plank throughout the entire house and it looks AMAZING. They took their time to sand down the floors, put concrete down where it needed and get the floor right the first time. They actually did the floors at my husbands office, too! We would highly recommend them! read more

Factory Direct Floor Store - Stairs that match the existing floors - Flooring Near Me - San Diego, California

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Terrible install experience. I've bought flooring from this company twice. The first time we used our owner installer, and I'm really glad we did. Unfortunately, for the most recent purchase we decided to let them do it all. They started a week late after the first contractor was a no show. The second contractor was simply rude and quit rather than use the paint color I requested. He purposefully stacked wet baseboards on top of each other. Two weeks later and two more contractors we finally finished after a lot of arguing about what constituted "All Baseboards". Then, we found that one of the contractors damaged our bed headboard and did a terrible coverup job. Brian refused to accept responsibility, there by implying that I was lying. Even with before/after pictures, he stuck by his contractors. Two of which said that he under pays them, which explains their lack of motivation and reluctance to make the customer happy. Avoid at all costs. Life is too short to deal with such people. read more

We decided to replace the builder's grade carpet on the 2 sets of stairs in our new townhome with vinyl flooring to match the main living space. My search for the specific product lead us to many retailers. We are really glad we chose Factory Direct Floor Store. They came out and measured our place and placed the order. The flooring arrived quickly and we were scheduled within a week. The install crew was fantastic! Very fast and accurate. Installed beautifully in one day with a little finish work the next day. We are very pleased and our stairs look much better than they did with carpet. Gorgeous! read more

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Great place to buy and install flooring. Bryan has been fantastic and we did our whole house with FDFS and couldn't have been happier. We continue to use them for smaller projects and they have been GREAT. Prices are exceptional. read more

Factory Direct Floor Store - Tricky place due to large stacking door and change in concrete height but looks perfect. I really like Monarch products. - Flooring Near Me - San Diego, California

Bryan is amazing ! I was trying to match a 12 year old floor that had been discontinued. He took one look at it and could immediately name the original "manufacturer" / wholesaler, wood species, color and type. He told me who else manufactured out of the same foreign factory and had an identical product and how to track it down. He is a gentleman and a true ideal retailer. The other companies I went too, on the search for a match had no clue. Hands down the best flooring service ever. read more

These guys are so wonderful! Went in to browse some options and the gentleman at the front helped me understand the difference between all the various types of material and how it would serve my needs the best. I was totally headed in the wrong direction with what I thought we needed for our floors and ended up getting something not only beautiful but super sturdy! So glad I ran into them read more

The prices are amazing and the service was great. There was a shortage of glue for laying wood floors. But they found me what I needed right away. Great customer service read more

My husband and I just purchased a new house and wanted to match the existing laminate (from living room) to the master and guest bedroom. I came across Factory Direct Floor Store via Yelp and I am so glad I found them! Factory Direct Floor Store stood out to me because from the very start they had phenomenal customer service (Valerie Aleman) did such a great job answering all of my questions via phone. In addition, to great customer service their prices were very reasonable and competitive. Before booking our service with Factory Direct Floor Store we did run into a minor issue. Such as having the wrong date scheduled for our final estimate. (luckily I called in advance to double confirm.) Although there was that setback, Valerie and the team re-iterated that everything would be scheduled accordingly; and it was. The day of the final estimate, Chris came out 15 minutes earlier then scheduled and did a phenomenal job. After we officially booked our service, everything went completely flawless! The installation was done in 2 days when we were quoted 3 (Even better) and the floor was identical to the already existing flooring we had in the house. The installers were professional, precise, and very respectful to our home. Thank you for your amazing service! read more

Factory Direct Floor Store - During installation - Flooring Near Me - San Diego, California

I found Factory Direct Floor Store after several frustrating attempts with a few other flooring companies. I was originally interested in tile and carpet but decided on the most beautiful vinyl flooring ever and I'm so happy I switched! From the beginning, the customer service was amazing. I wasn't rushed to choose a flooring and Valerie was extremely helpful with beginning the process and getting everything scheduled. I am most impressed with Ben and his team - I trusted them completely with my house and my dogs and they did an amazing job. They arrived on time each day and left the house spotless during the whole process. I had all of my tile and carpet ripped up and brand new flooring installed in one week and I could not be happier. I so appreciate the care given to my home and making sure my dogs were okay during the whole process. Amazing customer service!! Thank you so much!! read more

Factory Direct Floor Store - SO in love with my new floors! - Flooring Near Me - San Diego, California

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