Had a horrible experience here. I brought my car in because the starter was making weird sounds but they noticed I needed new tires at a glance. When I dropped it off, I reminded a gentleman that the starter was the issue. They did not document what I actually brought my car in for and only changed my tires. When I picked it up the same man was rude, laughed and gaslit me saying he never spoke to me and didn't know what I was talking about. I asked to speak to the woman who had done my intake and he said I couldn't because she wasn't there. When I finally asked when she'd be in, she was only 10 minutes away! Carrie Jo took a look and guessed what she thought the problem was and said there was nothing they could do to really check it. They wanted me to pay again to leave it but she insisted it was probably my battery bc I didn't drive enough. A couple months later my car died and I took it somewhere else. It was the starter. They could have figured it out if they'd looked at it. I actually called to see if they'd look at it to give them a chance to correct their error, and they really didn't care. read more

Genin's is over priced and they completely overcharge unfairly. A screw came undone from my license plate, and they charged me $40 just to screw the license plate back into my car. My dad also visited Genins and he has a disability. They completely took advantage of his ability to make decisions and ran up a huge bill of unnessary work on the car that was not needed and was not the reason for the visit. Genin's exploits their clients and rips everyone off. I will not be recommending this company to anyone and will be making sure any people close to me avoid them at all costs. read more

Unfortunately, Rick at Genin's said that they cannot service OR work on my 2004 Honda Civic. I need a Wheel Bearing (LF) replaced and they tried to upsell the complete CVT etc. to the tune of $1,800 too. I was very clear that we only wanted the wheel bearing. At that point Rick essentially said. "We will not service OR repair your Honda" I guess they don't want to help folks driving older (but very reliable otherwise) vehicles. Note: We'd had the Honda serviced ther twice thrice before including alignments and 02 Sensor. Poor way to treat loyal customers????? Mike Murphy read more

Awesome customer service! All services performed on my car were explained well, and mechanics were thorough with their work. I would highly recommend Genin's to anyone looking for honest, high quality service! read more

AWFUL , RUDE , VERY Expensive DO NOT waste your time & money ! ! arrogant , rude , and got irritated when i asked for details . i paid over $200 for just a guess at what was wrong with my car ! they claim they ran out of time and couldn't fix anything ..... i told them i chose them to support local business and i would NEVER go again ! made me feel like i was annoying and told me that i should be grateful that they even looked at my car on a friday . i am a university physician and i was appalled at their arrogance , and horrible customer service. as a woman who asks questions , i felt belittled and disrespected. read more

Great service, fair prices, car engine sounds awesome. I had taken my car in with a very loud noise and Genin's identified the problem quickly and even ordered my parts over night as I had mentioned wanting to take the car on a road trip the following weekend and get the service done quickly. I also received a loaner car at no charge for the day. At the end of the day I got some pretty extensive maintenance done in addition to the engine noise. Quote almost exactly matched what I paid and I felt the prices were fair. Loud engine noise totally disappeared and I feel confident driving my car again. read more

Rude receptionist. wouldn't even consider looking at my vehicle for a second. Wanted me to leave it for the night/week and I didn't have time for that. read more

About 3 years back the catalytic converter was stolen off my Prius. I had the repair and replacement done at Smart Motors and also had a steel plate installed over the catalytic converter. As I was driving home I noticed that the plate rattled a bit during acceleration. I called Smart motors and they told me that because the plate was not an OEM part that there would be a little rattling at times. Over the next few months the rattling got progressively worse, and when I got the next maintenance for the Prius done at Genin's I asked if they could do anything about the plate rattling. They did. It has now been over a year and the plate has not rattled since read more

I've been to this repair shop twice now, and each time I walked away entirely pleased. The service people are super friendly, the repair people know exactly how to do the repairs, and the prices are very reasonable. I highly recommend this business. read more

I took my 2000 Chevy Blazer LT to have the drive axle and transfer case inspected for any leaks and lubrication. Previously, the right or passenger side upper and lower ball joints had been replaced with new Moog ball joints around 2016-17, while the left or driver's side ball joints are still "original" since the day I had purchased the vehicle in 2015. After the inspection, Keri Jo pointed out where there may be some leaks in the front axle and then informed me that both of my lower ball joints were shredded. I pointed out that the passenger ball joints had been replaced only a couple of years ago, and she challenged me to verify when that was done. The repair shop in Cambridge where the work was done had closed last year, but upon closer inspection, the technician and Keri Jo confirmed that the ball joints were simply over-lubricated with an open boot. I asked her why she was so sure my joints were so shredded initially, and she responded that the technician had told her that. I then asked what if I had agreed to have both sides replaced, and she answered that they would have caught that and not had done the unnecessary repair. I am under the impression that had I agreed, both lower ball joints would have been done anyway, and I would have been charged. I have to admit Keri Jo has lost some credibility in my estimation, and she has lost my trust, which annoys me. I called a different auto repair shop, and the mechanic told me not to worry about any of the repairs recommended by Genin's. That confirmed what I had originally suspected. read more

Horrible service. The owner doesn't care about you or your car. Was forced to pay 150$ for nothing to be fixed. Forgot to call me when it was "done" and didn't care when I told them. Run far far away, I mean look at the rating. Don't trust them with you car, money, or time. read more

Genin's will charge you for stuff you don't need and stuff you didn't authorize. They will lie to you and overcharge you for a half-assed job. Background: Filling my AC with coolant. I hear a leak, disconnect the hose, and drop the hood. The car's got a ton of miles and the hood latch assembly broke off of the radiator support. So, as I don't have a welder or the UV equipment to see an AC leak, I need a shop. They're nearby, their website says they can weld, and have good reviews for some reason. I drop the car off. I left the cap for the AC line in the center console and told the kid in the office where it was. I get a call. They cant weld the latch assembly because the metal is too thin. Bullshit. I helped prep a race car. I know MIG could do what I was asking. They decided to run some bolt and washers to attach the latch and told me it was temporary. It works, but they could've made it permanent by using Grade 8 hardware and tack welding the bolts to the assembly and then tacking the nut to the back of the bolt. At the very least they could've used some thread locker. Next, they couldn't figure out the AC leak. They told me it was the Evap canister. But a leaking canister would throw engine code P0442, and the car is throwing no codes. To top it off, they charged me for a new AC fill cap even though I told their employee where mine was. Finally, they charged me for engine oil, even though I didn't authorize it and my oil light hadn't come on and I do the oil changes per the car's built in recommendation (6000 miles). Clearly, they are too used to dealing with "professionals" that don't want to get their hands dirty. If you're one of those, feel free to get overcharged for mediocrity. read more

So I called them after reading this yelp review about how they gave this person a loaner car ( though she had no work done ) as a way to help her. I called to ask if they could look at my car cause the check engine light was on ...owner Rick said no one could actually work on it until Monday . That's fine but I work and so I asked about the loaner cars and he went out of his way to list all the requirements for the loaner car as in you had to have 300 bucks of work done . Dear Rick my current shop has a fleet of loaner cars . They are older cars which they fix and maintain in awesome shape and their only requirement is that be a repair that takes some time to do . How is a person going to agree to using your car and therefore accepting at least 300 worth of charges . I suggest you have this other yelp review removed it's misleading about how helpful you are . I was looking to pay for repairs and our family only has on Update the owner is now back peddling in his response saying now the law says 25 dollars is a required charge ( which is the price of an oil change big deal $ ) but that is NOT the 300 he stated on the phone . And let me all tell you that I went over to O'reilys auto parts they checked my computer for free to help me out and told me to try buying a gas cap and let my gas run to a quarter of a tank. It worked . I gladly tipped the guy a hundred bucks and told him thanks for being a human being. read more

Awesome customer service, never experienced before. My wife's car broke down near Genins and AAA delivered it there, only to realize that the repair was a warranty item, which required a Ford dealer to perform. I was out of town for work so Genins loaned her a car, no questions asked. They even offered for her to keep the car during the repair! We didn't feel right doing that since Genins wasn't even doing the repair so the next day we dropped the car back off. They refused to take any money for letting us borrow their loaner. In addition, we left our garage door opener in their car. They called me regularly for a month, reminding me to pick it up. They even offered to mail it to me. Who does that? Great people. I highly recommend Genin's Autocare. read more

Honest, polite, and they take care of our little Subaru. Added bonus? Get some coffee and bagels next door while you wait for your oil change! read more

One of the worst experiences I've had at an auto care place. Brought my vehicle in on Thursday morning before Xmas to get some work done. They told me they would have it finished by Friday at 5. They called me Friday night to quote me a ridiculous price and to tell me that they wouldn't have time to fix it until the following week. So in the end they scammed me out of $75 for absolutely nothing. I had already known exactly what was wrong with my vehicle when I had brought it in. read more

I love Genin's. Rick the owner and his crew are great communicators and customer-oriented. They give you a ride to work, and have even loaned me a car when I have had the car in for several days of work. They also give back a lot to the community in multiple ways. Totally recommend. read more

I just had my car serviced at Genin's auto care and again had outstanding service. They are kind and efficient and do outstanding work. Very professional and have loaner cars available. I would highly recommend them for your car care needs! Ann Schmidt read more

My mother took her car in with a dead fuel pump. Genins quoted her $400 for the part and $500 labor. I called a different shop and they found the part for $167 and installed it for $200. Beware of the "Shop Supplies" charge that Genins tacks onto the end of your bill. They tried to charge me $18 to cover paper towels and other disposable items they may or may not use. They were nice and never lied, but they tripled the necessary time and cost and then threw on the hidden "supplies" fee. read more

This is the repair shop you are always scared you will end up at. They are only out there to rip you off. They add on bogus service fees and shop materials charges. Their prices are much higher than the prices should be. On a recent repair I got done the estimate from Genin's was more than twice the other 4 estimates that I got from shops in Madison. I ended up doing the repair myself for less than 7% the estimate from Genin's. I will never good there again and I recommend everyone to avoid this place. read more

I've been going there for 10 years or so. Rick Genin and his entire staff are always very trustworthy and skilled. There is a genuine focus on customer service that permeates everything they do. They fix the problem and, unlike some others, do not try to "fix" items that do not need fixing. The location and loaner car program are the frosting on the cake. read more

Don't take your vehicle here... they will rip you off. I was at lunch and my vehicle broke down, I was still on the clock so I was a bit rushed. After going back to work for a few hours knowing my options were becoming more limited the longer I waited I decided to call it and have my vehicle towed. So I walked the two blocks to their shop and had them help me with a tow... they contract out their towing so it cost $90 just to get towed two blocks. I'm fairly mechanically inclined and I've done a good deal of work on my vehicle myself and immediately was able to figure out the fuel pump wasn't getting power. It couldn't have been the pump itself because I replaced that myself about 6 months ago. Of course it was about $100 to diagnose the problem I already diagnosed for them but had they actually done any diagnostics beyond that they would have found several other minor issues I already knew about. But what was their diagnosis anyways? An "animal chewed" through the wiring harness to the fuel pump. According to them they see it all of the time and are "experts" on such damage. I'm sure they are as I'm guessing thats their internal code for they didn't do any actual work and they think the customer is an idiot... animals mostly only move into vehicles during the winter too btw (it's summer now) and I seriously doubt an animal sat their and chewed through the wiring within the 15 minutes it took to eat my lunch. I'm also sure they didn't expect for me to actually know a bit about my vehicle either. First when I went to pick it I asked for them to furnish the damaged wiring harness which they couldn't provide (pro tip always ask your mechanic for the parts they replaced). I was suspicious but gave them the benefit of the doubt. After I got home I went under my vehicle to check their work. Well I know for a fact on my vehicle to do any work with the fuel pump you have to drop the fuel tank... they didn't drop the fuel tank, I know because when I replaced the fuel pump there was one bolt I couldn't tighten all the way down because I don't have an impact wrench. Any of the wiring that was accessible was old and was definitely not replaced... but still I gave them the benefit of the doubt. I mean maybe they could get in there better with their lift, I doubt it, but still I like to give people the benefit of the doubt. Then today... I found my vehicle sending up weird faults all of the sudden so I shut it off to see if I could reset it and it wouldn't start back up... I was dead on the road again... this time however I was in a position to handle it myself... the problem? a short going to the relay box, something I told them I suspected from the start because the battery died pretty quickly. Something that now that I wasn't rushed I dealt with in 20 mins while dead on the road... I'm guessing these guys make their money off of stupid college kids who don't know any better which is how they get away with this don't be fooled at $400 all said and done I probably got off easy. I'm guessing when my vehicle got towed the wires which were shorting repositioned and all they did was throw it on a charger and turn it over and said nothings wrong back on the road. I honestly wish I could give this place 0 stars, but I'll take consolation in the fact that the desk girl was a sweetheart and I'd totally marry her and so I'll just tell myself that single star is for her. read more

I stopped the morning of 11/30 to get air in a low tire. It was about 6:45am and the sign by the air stated it was only on during business hours, which was 7am-5pm. I tried it and it was not on from what I could tell. The garage door for the repair shop then opened and I asked a guy backing out a car and a woman if they could turn on the air and it wasn't working. The guy rolled down the window and started yelling and cussing at me that it was on and there is a valve to turn. I was completely surprised how he responded. I went over and found the valve behind all the hose and under the hose reel, not in plain sight. I filled up my tire and as I did so the guy was walking back to the garage and I simply said "You may want to change that sign because it says the air isn't on until 7am and it's not 7 yet, that's why I asked." He proceeded to yell at me, cussing and using the F word and telling me to get out of there and never come back. He kept yelling and cussing at me and told me to "F--k off and don't come back here." It turns out he is the OWNER and the woman is his wife! I told her that he need to calm down and she proceeded to tell me to calm down and that he is the owner. I was also cussing at this point as I couldn't believe anyone would treat someone like that. As I walked back to my car he continued to cuss at me and tell me to never come back. THIS GUY IS PSYCHO AND I WOULDN'T TRUST HIM TO WORK ON ANYTHING. HE'S A COMPLETE LUNATIC!!!! I FEEL SORRY FOR HIS WIFE!!! read more

the worst service ever. we had our car is ooo. so we towed it to them on Saturday morning. It took them almost 3 days to find out that the problem is starter and it's gona cost us 600$ to fix it there. i feel bad........ read more