Was prompt, very courteous, and patient I say this after speaking with him about my situation with…read morethe other tow truck driver who was in my driveway today. He was very rude to me when I told him I had already told another company to come and pick up my car. The DK driver listened and smiled.

Worked well with me and was very patient. Explained in detail multiple options and the…read morepossibilities of what I vould d'o if I wanted my car to function again. I appreciate the services that were completed

DO NOT GET AN OIL CHANGE HERE!…read more Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

I had a great experience getting my car serviced yesterday at the University location in Madison. I…read moregot my oil changed and power steering fluid changed out and had no issues. Thank you Jeremy, Lashawn and Tommy. You guys are awesome and professional.

I had an evap leak in my fuel system that caused a pesky 'gas cap' light to come on in addition to…read morethe 'check engine' light. I went to them to get it taken care of and they got the job done. They took great care of me to such an extent that I want to bring my vehicle back for any maintenance that needs to be done. Pros: The front desk guy: very friendly, he remembers the clients and interacts with them on a personal level. My vehicle was not completely repaired on the first try. I called when the issue resurfaced and he immediately remembered who I was, expressed concern, and scheduled a follow up appointment. Their attitude: it's evident that they are committed to getting the job done right. It seems as if every person working there has a genuine love and interest for what they do. Their integrity: you have to worry about whether mechanics are trying to upsell you on things you do not need a lot of times. This was not the case here whatsoever. I did not get the "greedy" vibe from this place. They were genuinely concerned with fixing what the issue was and sending me on the way from there. Cons: I'm short on that right now. It was an all around positive experience.

Great local shop that we trust to bring our cars to. We know they are honest with estimates and…read morethe work they do. Best to plan ahead on when maintenance is needed so they can fit us in for appts. There is a reason they are so booked up - they are the best!

Since moving to Wisconsin I don't 'got a guy' and that means I'm chum in the water for thirsty car…read morejoints that will change your oil, fluids and what not. Honestly, this was my first oil change place since it's a few blocks from my house and I'm back here again (after trying to find a new place and failing). I'm back for a few reasons and the main one being the way I was put at ease right away. The gentlemen understood what this car means to me (my dearly departed Dad left it to me) and therefore really knew that I want to keep it in top top shape without spending on unnecessary maintenace. Second, this is the newest car I've ever owned so my awesome car knowledge applies to older models (lol). They explained in detail many of the things the car was doing and the preventive measures I could take. They were absolutely NOT pushy and I really appreciate it. I'll be back to get some more work done at Super Lube and I thank the gentlemen there, especially Troy and Justin, for the great full synthetic oil change and new fancy red filter!

Tony, Justin, and Tiffany are some known automobile mechanical rockstars of Madison and will help…read moreyou out in a jiffy! Super Lube does a variety of oil, belt, and car liquid changes and they always show you the results and the before and after appearances. They check all the vitals in your car and provide you with the truth, what needs to be done soon and what needs in the coming months, and what is an easy fix by yourself. Most crooked, shyster places want you to get everything fixed and leave you with a huge bill to get as much money out of you before you leave the door! Check your mail as they will send you coupons off their services, gladly top you off on oil or needed liquids, fill your tires for FREE any time of year, and help you out with what they can.

Ömar and group are amazing. Very willing to work with you. Always trying to find the best and…read morecheapest solution. Very calm.

My car battery died today- huge bummer. I called a tow person to jump it and then called Budd's for…read morethe first time ever for a replacement battery. I was met with the absolute best customer service. Not only did they squeeze me into a tight schedule but they also did a quick check over on my car and made sure it was running as smoothly as possible. I knew I needed an oil change and they were able to get that done as well. I spoke with one of the owners in depth about their business philosophy of repair instead of replace parts when possible and always taking care of customers. They were super helpful and nice and took the time to explain everything. I will be going to this spot for all my car issues for the rest of my time in Madison. I felt like they really cared for their customers and I'm so glad I found them!!

Awesome! For Father's Day our children cleaned up their dad's motorcycle. The motorcycle leaked…read moreoil and we had a significant amount to dispose of. I brought the excess oil to Jiffy Lube and asked how I should dispose of it. To my surprise the employees said they'd gladly take it and properly dispose of it - all for free! Now that is customer service! Thank you, Sun Prairie Jiffy Lube!

Extremely slow helped everyone else first even people that got here after me. Nobody communicated…read morethat I would be here for hours. They promised it would be 20 to 30 minutes earlier. Lobby is freezing cold. Bathroom is nasty needs to be cleaned. Would not come back

Was so impressed w/professionalism! Handels automotive gave…read moreme peace of mind as they went through several problems at another mechanic created Darrel reassured me, after review, diagnostics. The codes warning best take car to Ford Motor? Who does this?? After 2 mechanics, broke bolts & lost bolts in engine, 1st JABS replace water pump, then broke protective cover over Timing & ripped new timing belt! Required tow, same thing Quality auto quote 1.5 hr, kept 5 hr, said "maybe 1-2 days"!! Had to drive away, these ppl not qualified mechanics. Darrel started me straight to Kayser Ford, both documented all "mess ups"! Towed again to Kaysers Ford! Darrel so grateful as it's unusual to see such professional! Ford said "This decision saved my '18 Ford engine"! Had I drove car diff would been $10,000 not $3000!! Monona has some very fine Business owners Handel Auto very grateful

Darryl and team were very kind and efficient. They were able to fix my car within 24 hours and it…read morehad multiple problems. They were extremely fair in pricing and kind while explaining what was wrong with my car. I'll be coming back!

Stopped in here because I really needed an oil change and was looking for anywhere quick and open…read more I'd called around to a few places that were booked out, so I found this place on a quick Google search. I was pretty happy with this find. It is not apparent from the road that they're actually open, and I was a bit hesitant upon my approach. What made me stay was that there was already a car waiting in another lane so I assumed they were open. Shortly thereafter the doors opened and we drove on in. The full thing took place while I stayed in my car, which is sooo much more convenient than having to sit in bare lobby, especially during COVID. I'd say the guys did a great job, but touché, two women went to work on my car. I was explained my options and went with the recommendation of the middle grade which consisted of synthetic oil. I'm not a car expert, but had asked a few mechanic friends from work before I went and the recommendations were consistent with what they'd said. I had two dogs in the back while I was there and go figure, they got dog treats from the mechanics! Awesome! Oil change was quick and easy and I was on my way not long after my arrival. Definitely worth stopping in if you're just looking for a simple oil change!

I usually use this location for my oil changes. The technicians are pleasant knowledgeable and…read moreefficient. Didn't pressure me for services I didn't need. They were out of the oil filter for my vehicle and one of the technicians immediately went to the auto parts store and picked one up to complete my service. It maybe added 5-10min sitting in my car but still faster than most other auto service places I've gone to.