I had a rattle in the undercarriage of my car. I only noticed it when it was particularly bumpy. I took it into my usual service center, and they suggested replacing my struts was overdue. So, I had them replace the struts. They only replaced the rear struts, but they called and told me they had found and fixed the issue. I was happy until I drove away, and the issue persisted. I tried calling a couple of other mechanics, but I was leaving in a few weeks, and neither were going to be able to get to it before I left. One of those mechanics suggested another service center. I took my vehicle there and they told me it was my intake resonator, and I would need to take it to a mechanic as that location didn't work on resonators. After polling my friends, multiple friends suggested the Car Care Clinic. So, I called and made an appointment. They were friendly and helpful. They called me and told me the issue was actually my brake pads. They provided an estimate, fixed, and most importantly when I went to pick it up, it was actually fixed! So, I am a fan and will definitely be taking my car to the Car Care Clinic in the future. read more

our daughter took her vehicle in to get a shaking and fuel smell diagnosed on her car, obviously don't know too much about cars. The guy charged her $238.00 to tell her she needs two new tires and an alignment which he would gladly do for $700.00. I would not trust a place like this at all and would definitely second guess going here and it is sad these places take advantage of college students trying to get ahead in life. read more

Service here is amazing! I was able to get scheduled within 2 days of my initial phone call and received estimates very quickly after dropping off my vehicle. Technician gave wonderful and honest advice. The way they do business feels like they really care about their customers needs. As a young woman, I am so pleased with the respect and honesty that this business shows to me. Always recommend! read more

First, I really like this place, they do a good job and are very nice people. The problem, I was quoted one price for work, and it was over 500.00 dollars more than the quote, The owner called me to see what happened, I told him that the over the phone quote was different than the bill. The front desk said they would send me a quote but did not. I called the day I was supposed to pick the vehicle up four days after I dropped off the vehicle and said I never received a written estimate they then sent it the day I was to pick up the vehicle after the work was completed. I believe the owner did not expect this, I did not deal with him on the repair, it was an employee that gave me a phone quote and another employee who did not send the written estimate as they said when I dropped off the vehicle. read more

They charged $200 just for a diagnostic when I knew what needed to be done They told me my engine light was nothing to worry about but it almost destroyed my engine long term and burned the oil changed they did on my car in a month The only redeeming quality was that the staff let me use a coupon I received in the mail but forgot to bring to the shop and they were accommodating to an after hours pick up. read more

Came in to get a tire patched and they were all so nice and efficient. Barely had any wait time between my car arriving and then taking my car back. Waiting room was very comfortable. They are also taking appropriate precautions during covid (e.g. using bleach solution on key while handing to you). read more

I have nothing but positive things to say about the Car Care Clinic. Terri the owner was always super responsive when my car was having a starting problem. It took a couple tries but they did a lot of extra work and offered a car to borrow when it was in the shop longer than anticipated. Highly recommend! read more

Great, friendly customer service. My car was acting up this morning and wouldn't move when I started it up and put it in gear and after calling numerous local auto shops closest to me they were the only ones available to take a look at it on the same day. Their waiting area is quite comfy! They've got complimentary candy on the desk, a variety of sodas to choose from, bottled water, coffee, dog treats, and kid's toys. Very welcoming to all. While waiting I heard them tell a customer that you don't need to make an appointment for an oil change, as it is first come first served. That's a plus! Honest, speedy service that I would highly recommend. Reasonable prices as well. They even left the cutest surprise on my seat when I got in my car to leave. read more

Car Care Clinic - Auto Repair Near Me - Madison, Wisconsin

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These guys are excellent. I went initially to get the oil changed on one of our cars. And they were super fast and great service, especially from Wendy. Then I went back for another oil change, fixing an AC problem, etc and every time they have been wonderful. This is the best car repair place I've been to in Madison! read more

In the past ive called to schedule an oil change and have been told it's first come first serve. Okay, fast forward to today. first in line waiting for them to open. I was asked do you have an appointment? What? This is due to the renovations they are doing. Compete waste of my time this morning, there are better places with better service. Will not use again. read more

Can I give them 6 stars? Seriously, I highly recommend the team at Car Care Clinic. I've been getting my oil changed there for years, and finally had to share the secret of this place! They are the model for how a business can go above and beyond to delight a customer. Service has always been fast, friendly and professional. I don't know if they offer a certain turnaround time for an oil change, but I dropped in on a weekday at 7:30am and had my car back within half an hour. That's the good news, the bad news is that I didn't get to stay long enough to enjoy their waiting lounge (haha). They've got plenty of drinks and snacks to pass the time, as well as more magazines and newspapers than a doctor's office! Comfy couches for relaxing as well. And if you need to drop off your car and head to campus or somewhere nearby, I think they'll even offer to keep your car there until you come back. What else do I like about this place? They don't overcharge for an oil change, unlike the experiences I've had at many of the major chains. And while the other places always try to up sell you on a "better filter" or "needing" to replace a miscellaneous part at a huge profit to them, Car Care Clinic has always been courteous about letting me know what things I should think about fixing and in what time frame. And they will offer to fix them for you if you want, but there's never any pressure to buy. Well done! read more

Car Care Clinic - SWAG!!! - Auto Repair Near Me - Madison, Wisconsin

With my old Honda Accord and almost non-existent car knowledge, I gave them so many opportunities to screw me up, but again and again they proved to be super honest and reliable. read more

Great service and was able to fit me in to fix a significant issue before a long car trip.

I never write reviews but I'd be remiss not to mention how grateful I am for Car Care Clinic. I get so nervous about having to get anything done to my car in fear of being taken advantage of etc. but they have always spelled out all of my options so clearly. I've been three times now and each time they were quick and thorough. I hope this sounds as sincere as I mean it. I'm a loyal customer through and through and I hope everyone feels comfortable taking their car here. read more

Great service, reasonable price, and cozy waiting room. this place is definitely my top priority from now on.

I would highly recommend Car Care Clinic. When I stopped in for an oil change, I was not expecting the service that I got. The lady at the front desk was lovely. She was very king and helpful. The oil change was done quickly, and they didn't try to sell me a bunch of stuff I didn't need. I really appreciated this. The waiting area was clean and comfortable. It was a nice place to wait. They offered soda and water. The nice surprise was the card that was left in my car. It had two suckers on it and let me know that I could stop by to get my fluids and air pressure checked and topped off at no charge. I will defiantly be coming back here. I plan on bringing my husband's vehicle in for an oil change in a couple weeks. Again, I would highly recommend going here. read more

Really friendly service, kid-friendly waiting room. My favorite car-care spot in Madison!

I am a college student and money is not always available for me. I was super stressed out about my car's engine light on and driving weirdly. I called this place and they told me they will look at it if I want to drop off the car for the day. Dropped it off at 8am, 12pm they look at, call me to let me know what's wrong and the estimate price. Wait for me to say "okay, fix it" then they will fix it. Some places don't even call me and just fix random thing that I don't need and put extra cost total. I really like this place on how up to date they want me to know about the car, let me know the estimate, wait for me to approve and then fix it right away with very fair pricing! Technicians and front desk ppl are super nice and friendly! It is super easy to drop the car off and pick up afterward too! Payment can be made over the phone and I don't even sweat about coming home early to get the car! Love the place! I really think more ppl should come here for their car problems! Highly suggested! read more

I hope I never have to write something like this again. I dropped off my 17 year-old daughter's Honda to be serviced for a "check engine" light. It was our first time there, with limited parking available. She left the car in the lot without the key for less than four minutes, while I parked my car next door. When I came back minutes later, owner Terry Scholl YELLED at me, telling me to "please don't leave the car without the key." The car was blocking traffic. Fine, but then he GRABBED the key and went through the door; seconds later, he drove my daughter's car around the corner, TIRES SCREECHING. He came back in and SLAMMED the key on the counter. His wife and technician were embarrassed, saying he "was just having a moment." He could have done tremendous damage to the car, other customers' cars waiting in the lot, and pedestrians. It made me sick to my stomach. I called my husband and we took the car to the Honda dealership, where they were equally shocked at this behavior. I'm almost 50 years old and have endured some questionable customer service encounters; I've had my own bad days and took it out on the wrong people in the wrong way. That's life. This, however, was appalling. Please stay away from this business. Terry Scholl is frightening. read more

Only had a brief, one-time encounter with this shop so far, but their service was fantastic! My side door was closed while holding the handle in a way that prohibited the locking mechanism from working (leaving my door uncloseable, which was interesting driving while my passenger held the door closed, but still ajar). Obviously this would 1) drain my battery with a door open, and 2) be problematic in winter with a door ajar in outside, public parking. As soon as it happened, I drove to the closest mechanic/auto shop I knew of which happened to be the Car Care Clinic on Univ. Ave. Craig got my details, set up an estimate of roughly $130 to repair (in the worst case scenario of disassembling the door to fix it), and we waited. Luckily for us, it didn't seem busy, and within 15 minutes, they had pulled the car into the garage to inspect. Another 5 minutes later, they pulled the car out and were done. When Craig called us back up, he briefly explained the cause and the repair, and said the service was done without charge!!! FANTASTIC! It's really great when a truly small car problem can be examined, fixed within minutes, and the shop is willing to build rapport with customers by offering their services (for such small issues) without charge. They easily could have charged $20-30 for it, but I'm impressed they didn't and went the route of service that is above and beyond. Excellent job guys! One negative comment or constructive criticism, it seems like there are some loose tiles near the kids area in the waiting room, might be dangerous, but a parent should spot it and be able to control their kid(s) anyway. Thanks again! read more

My neighborhood garage. Smart, friendly, honest and skilled, they really do it all. Aside from competitive labor rates and access to high quality parts also at reasonable prices, their customer support is first rate: (how many other garages invite you to drop by between oil changes for an oil top off, fluid/air check for free?) Thrilled to have a place like this just walking distance from my house. My only gripe is I wish they were also open Saturdays. read more

Car Care Clinic has serviced my last two vehicles and has provided me with dependable, trustworthy work every time. I use them to do my scheduled maintenance and provide comprehensive quotes/work for mechanical repairs. I've been able to use their loaner cars when mine is in the shop and, even though someone backed down their driveway without looking and totaled that car while I was driving it, they continue to let me borrow their cars:-) A five-minute drive from downtown Madison with free coffee and comfy seating while you wait! read more

This place is the best. They are honest, very knowledgeable and do a great job on everything from oil changes to repairs. Love them!

When we first moved here 3 years ago, we had car troubles and didn't know where to go. We want to a few chain mechanic companies and we never seemed to leave these places without the employees "discovering" more problems. We finally decided to check out Car care clinic due to its convenient location for us. They have been honest, friendly and consistent. With an older vehicle, there is always something, but car care clinic keeps it real with us - Some things need fixed now, some later and some never. We are glad to have found this place. I almost forgot - I really enjoy their decorations. They decorate for every single holiday and they have given me carnations near Valentine's Day and ornaments during Christmas - adorable. read more

I had been referred there and it was close to work so I figured I'd try them. I still go to my mechanic back home, which is a 1 1/2 hr. away. I've had one too many bad car experiences so I'm very hesitant to try new places; however, with Car Care Clinic I was pleasantly surprised. I dropped my car off right away in the morning and they had it ready by noon. They called me first to discuss what my options were and the cost. Their prices were reasonable, included a warranty on the work they did, and had it done in a timely manner. I will be going back to The Car Care Clinic for future vehicle needs. read more

I've been to Car Care Clinic four or five times, and the past few experiences were unpleasant. I understand giving a company the benefit of the doubt, but not three times. I brought my vehicle in to Car Care Clinic a few weeks ago to get the rear strut mount reinstalled. I spent ten minutes at the desk trying explain that I wanted them to disassemble and reassemble the piece. Once this was clarified, I left my car with them. Car Care Clinic called me a few hours later saying that they had "figured out the problem" and I would have to come in another day to fix it. When I came in, they wanted to charge me a $32 diagnostic fee. I didn't want a diagnosis, I was clear about the repair I wanted done. At this point Car Care Clinic quoted me at $171 for the repair (although the math on the paper added up to $164). I had the repair done at another local shop for $68. I also came in to Care Care Clinic a few weeks ago with a concern about my suspension. I spoke with the tech and clearly stated that I did not believe brake rotors to be the cause, and that I wanted the suspension looked at. $32 later the tech told me that it was my brake rotors. When I asked if I could look at the suspension while the car was in the air (which any decent shop will allow), Jeff (the owner) told me I couldn't, because, as he put it, "how would you feel if I were standing over your shoulder while you work?". All I wanted was to see the parts of the suspension the tech had looked at! I replaced the pads and rotors on good faith this past weekend, and lo and behold, the car still shakes! When I called to ask if I could be refunded for a misdiagnosis, Jeff recommended I find another mechanic. While I'm sure Car Care Clinic is fine for oil changes and tire rotations, they are more than happy to charge unnecessary diagnostic fees and their pricing for labor is not competitive. The staff is friendly and for the most part knowledgable. Car Care Clinic is also conveniently located off of University Avenue. That being said, if you need something diagnosed, I would recommend seeking out another mechanic. read more

Best experience!!! I was an out-of-towner with an emergency issue. They got me in immediately, solved my issue and charged less than they originally estimated. I highly recommend them! Friendly and knowledgeable, I would definitely trust them with any future work. read more

Don't bring you car here! This place rips off customers by charging excessively on parts, when most places just charge for the labor and the cost of parts, They even charge an extra 25% on the labor if you bring your own part. And oh yeah, the owner is a real jerk. read more

As a background for this review, I started patronizing CCC years ago because I was previously using Jiffy Lube, which was much more convenient & just a few blocks away used a "hard sell" technique to convince me to buy lots of extra things like air filters, wiper blades, flushes, and other consumables however not absolutely necessary. CCC was quick, ladies were friendly, price was fair for synthetic oil changes, and they did not consistently try to sell me extra services or parts. We have 4 vehicles we have taken there for years. However the last two times I took my primary care in for an oil change, I was told I should consider a new battery and new tires. My Interstate battery is only a couple of years old (consequently taken back to Interstate for a load test and tested OK), my tires are not new but they are not ready to be replaced yet. Right now I am looking for a more convenient no pressure oil change & maintenance place. Car X (who has done many repairs on various vehicles over the years) will change my oil if I bring my own. I'm going to try that next. read more

These people are wonderful. My car was towed to the Car Care Clinic last week after breaking down in a high traffic area nearby. I was pretty distraught when I came in (dead engine, 2-hour wait time for a tow truck...), but the staff at the Clinic took care of me immediately. They checked out my car, offered me a beverage, helped me find a salvage company, and let me store my car on their premises for the weekend. They even transferred my title and key to the salvage company today while I was at work. I truly appreciate their kindness, and will definitely be recommending them to my friends. read more

After passing by this repair shop for years, I'm thrilled that I finally stopped and gave them a job. Pricing seemed fair and their customer service and attention to detail was out of this world. Have been back twice since then and will use them as my to go car repair shop in the future. For me having a trustworthy car repair shop is right in line with finding a good doctor, dentist, hair stylist and bike mechanic. Thumbs up! read more

This place is great. Very friendly and fast service with reasonable prices. I went in last minute to get something fixed and they are pleasant and accommodated me right away. They worked on everything efficiently and I was out before work. Another plus is they open at 7am. Depending on what kind of work you need done they will I've you a loaner car for free while they work on your car and even if you're waiting they have free wi fi and a clean lobby area. All of that and a free gift on your way out. Couldn't have had a more pleasant experience read more

They say they're not the most expensive but not the cheapest, and that sounds about right to me. Given their super-convenient location in the upscale area on University in walking distance from the UW Hospital, they charge a fair price. Good work, done as quickly as they could--they had to wait for parts--and all done with a friendly attitude and a smile. Recommended. read more

There are not enough words to express how thankful I am for this place of business and these people. We were on a one day trip taking a dog to UW-Madison. As we left the university to get some lunch the brakes on our F350 diesel broke. We stopped at a little shop near where it happen and were turned away, with little brakes, and told he couldn't get us in that day. We got the mile or so to Car Care Clinic. To start, they welcomed my husband, myself and our little dog into their waiting area. They pulled our truck around to the back parking lot and jacked it up to see what happen. Shattered caliper. They had an estimate ready in less than 30 minutes and said the work would be done in 2 to 3 hrs. They hosted the three of us in their waiting area all that time. They provided water for our dog and treats. They pointed out restaurants in the areas and even offered for us to bring our food there to eat it. They provided laughs and wonderful conversation. I've been in customer service for over 20 years and this is a rare gem of a group to find. We were made to feel at home and welcome. We never felt like a bother or an inconvenience. They worked us into their day with a smile. They got us fixed and on the road in less than three hours all while doing the work in a parking lot. Keep being you and doing what you do. You went above and beyond to turn a terrifying day into an excellent experience. You have a loyal and satisfied customer 170 miles away in Iowa. read more

I have been taking my car to Car Care Clinic for several years now, and they are one of my favorite businesses in Madison! These people truly care about their customers, and it shows. Every time I have had a problem with my car, they have been able to accurately diagnose it and fix it at a fair price. I have never known them to do unnecessary work, and when they fix a problem it stays fixed. I have always walked out satisfied that I have been treated fairly and honestly. read more

I really love these guys. My husband and I have been seeing them for regular service as well as repairs on the two cars we've owned for nearly five years now. My husband's parents have used the place for many years as well. I may not remember all of the details of the various services we've had done, but here are some highlights: Affordable full service oil changes - they also offer an early bird special in the mornings. Very open and honest about what repairs/replacements are necessary, which is really important to people without much car savvy - people like ourselves. Prices they quote me for parts are as good as or better than I can find on the internet or at other places. The price of the part and labor for a replacement side-mirror was nearly 100 dollars less than we found at the dealer. A battery was just over half the price we found at the competition. Labor charges are also low and they work fast. Extremely pleasant and friendly and communicative staff - the manager, Sandy, is a hoot. Jeff and his team are all great guys. It makes car repairs suck much less. In short, I really trust this place and recommend it highly! read more

I have taken cars to CarCare Clinic for years. The service is great although weekends they can get quite busy. Coffee and candy while you wait. Building always decorated nicely for the holidays. Jeff Jensen (owner) provides loaner cars when needed and good recommendations for vehicle maintenance and new car purchase. read more

I was visiting Madison and was repairing my brother-in-law's wheelchair. One footrest had fallen off and was badly bent and could not be bolted back into place. I stopped at the Clinic and told them my tale-of-woe, hoping I could borrow a vice for a moment to bend the footrest back into shape. They were so courteous and jumped to my need immediately. Because of insurance reasons, customers are not allowed into the shop. The mechanic took my bent footrest and within five minutes had it bent perfectly back into shape. What a delight! It fit perfectly and now my brother-in-law can use his chair again. And they refused to take any remuneration. I hope this doesn't encourage others to try and get free service but rest assured, these guys are wonderful to deal with. Thank you, thank you, thank you. Jim F. Minneapolis MN read more

Convenient, honest and reliable. I've always been really pleased with this place!

Jeff Jensen (owner) has been my mechanic for 30 years. If you want your car fixed right the first time, this is the only place you need to go. Jeff has saved me plenty of cash by the things he won't do. He will tell you if something doesn't need to be replaced because it is still within tolerances. His shop will note what to keep an eye on and how long you can still go before work needs to be done unlike so many other shops. Jeff is definitely in it for the long term and it shows in the quality of his workmanship. Everyone who works here has that same attitude. read more