DO NOT USE caught all on my surveillance cameras. untruthful and no integrity..... sent on behalf of my insurance company.... He came to the house to repair a leaking Spigot handle.... He was at the house for 10 to 15 minutes told my wife he was done... (he never did the repair) the leak was worse.. my wife wrote him a check and he left. When I called this company 10 minutes after he had left and said my surveillance cameras caught everything and the repair was never done they had nothing to say but I will call you back.... I sense called multiple times reaching out leaving multiple messages... with out any return phone calls.. read more

This company was contacted by my home warranty company (FAHW) on a Wednesday night as my sink, showers and toilets were all backed up. I was their first call on Thursday morning. The gentleman that arrived was very nice and cleaned out the main line in the front of the house. My husband asked if he would also check the main line in the back of the house and he told us it was not necessary, that everything is clear and we should resume using the toilets, as needed. Eight hours later on the same Thursday, everything plugs up again. I call FAHW again and they call Genarro Plumbing again to redo the work and I am told to expect them on Friday morning, that they will call me first thing in morning. I hear nothing from plumber and call Genarro Plumbing. I am told that they will be out in 1-2 hours. After 2 hours passed, I called Genarro Plumbing again and they tell me that the home warranty company canceled the service call. I call FAHW and they indicate that this is untrue, the call was not canceled. I call Genarro Plumbing and offer to get the three of us on a conference call to see where the communication breakdown is occurring and they refuse. I call FAHW again and I am put on hold while they call Nancy at Genarro Plumbing. She denies that they told me the service call was canceled! Well, if there was no cancelation after all, why did the plumber not show as he was supposed to the second time to fix this situation properly?! I would never recommend this company. They should be eager to come back out and do this repair properly, rather than giving me the runaround. It has now been over 24 hours since I have had properly functioning toilets, sinks and showers. The only reason for one star is I am unable to give them none. If only FAHW read the Yelp reviews! read more

Our water regulator went out. Plumber from our home warranty came & looked at it. Said he had to go get right part & would be right back. He never returned. Meanwhile we had water turned off. When calling home warranty to find out why he never returned they stated technician closed out call as we had messed with the spring system making this not under warranty. An absolute complete lie! An outrage that a company can be so corrupt. Flat out liars. I wouldn't trust them for anything--this company is what gives plumbers a bad reputation. read more

My 2 sinks were not draining well and my toilet was making a flushing nose without being flushed. I called first American home warranty and they sent Gennaro plumbing to my house. I had to make the appointment. They never called me. I was making an appointment over text. When they came, the plumber tried to fix the sinks and by pushing water thru the sinks with his hand. It worked for a bit but the problem came back minutes after he left. He then checked the toilet and said it's corroded inside and needs to be replaced since the toilet is old. He said he will order a western pottery toilet for me. And also water flush the sinks when he comes back. 3 days later I found out the work order has been closed because there was nothing wrong with my sinks and toilet. I couldn't get hold of the plumbers. No answer thru text. First American said their report stated no mechanical problems. The plumber didn't do anything and the problems I have before still exists. Nothing was fixed. My sinks are still overflowing and my toilet still makes a noise. I wouldn't recommend this company. Stay away. No communication at all. So after three weeks of waiting. I finally got my sink and toilet fixed. I was assigned a new plumber and they were very professional and honest. They fixed the sink overflow, they cleaned the pipes below the sink and changed the flapper in the toilet. I don't need a new toilet. read more

I wish I had read these reviews when my home warranty company sent them to my home. They were unreliable and didn't respond to voicemails or call back when they said they would. Do not trust or use this company. They also submitted an unreliable report causing me to have to file multiple cases against my warranty company to finally get coverage. This company is not reputable. Do not accept usage of them if assigned to you. read more

Don't use this company . I took a day off and they didn't show. Excuses ! We couldn't find your house but did not call to ask . I've been waiting for them to show up. Since Saturday! read more

This is the absolute worst plumbing company around. They are not reliable and can careless about your needs. Customer service is terrible and not professional. Stay away from this company at all costs! Their technicians are always behind schedule and have to move your appointments however, the office staff doesn't reschedule your appointment! read more

We are going out of town Friday so we needed our heavily leaking sinks fixed before our trip. Gennaro's Plumbing was supposed to arrive Monday. We waited all day. No one answered their phone until late. We were told somehow the "missed" coming to our home. They said they will be here the next day. So, the next day, Tuesday, we waited. The plumber rung our doorbell and my husband answered. The plumber had on a mask a d told my husband he too needed to wear a mask. My husband asked "why do I have to wear a mask in my own home". The plumber replied "I'll be back". He then quickly walked to his truck and sped off. He lied saying "he'd be back". That was his excuse to leave and not reply to my husbands question or allow my husband to get a mask to put on. This company is very unprofessional and I will never use them in the future. read more

One if the worst companies ever! I have had them come to my house twice (through my first American home warranty) once for a problem in our shower 2 years ago and another time ten days ago because of a leak in our bathroom faucet! Both times the guy has sent a report that we need to call the city regarding our problem and insurance denied our claim because of this nonsense!!!! The first time for the shower, our handyman fixed the shower head with$130 and still after 2 years the shower is working fine! Who needs to call the city for changing a washer????? Thats ridiculous, both times we had to pay $85 for the guy to come for nothing, waste of money!!! read more

The plumber came out on the 20th of December to look at two of my toilets. One of the toilets in the guest bathroom had a crack and leaked. The other toilet in my master bedroom wasnt flushing right. He spent al of 10 minutes in my house. He said I needed to clean the inside of my tank that is why the toilet wouldn't flush and the one with the leak He would have to put a work order in to my warranty company and said it would be after Christmas. It took him 3 days to put the report in to American Home Shield and he lied in the report and said I broke the toilet that it wasn't not normal wear and tear. If I could give this company a zero rating I would but the app only allows 1 as the lowest rating. I don't know hoe this guy stays in business, he isn't honest at all and doesn't want to do any work! read more

Our water heater broke . We call American Home Shield they refer Gennaro's pluming . My husband turn off the water from the water heater and drain water . We had water all over the water heater closet to my kitchen floors and outside kitchen door . We ask American home Shield if we could clean water and drain the water heater . They said yes to contain water damage because they only cover the heater. We took video and pictures of everything just in case . This plumber guy Frank came he said he needed to see where the leak was coming from . We show him the video , and pictures . He said : "I believe you but I can't send your pictures ". He even advices us to take care off the water that went into my kitchen cabinets. We told him we had the contractor that did our kitchen coming by to make sure of any water the went under the cabinets . Frank did his report that my water heater had no leak. Wow !!! Really after the advice Frank !!! And pictures we showed you . This pluming is the worse !! My husband call to ask why Frank said their was no leak this lady that answer hung up didn't even let my husband talk . He was in my house less than 15 minutes did nothing to verify the leak. Very incompetent and unprofessional! read more

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Worst plumbing company is So cal. Never responds to the call. Went through my insurance. I called them 11 times and 6 voicemails. No response. Then after 5 days tech said they will show up and stood me up. No show. Please don't go there read more

My Rheem tankless water heater broke, and I needed it fixed ASAP. I called Gennaro's and one of their techs came within two hours. I had already done some googling of the issue and so I had an idea of what to expect. Franco confirmed my thoughts and also gave me much more information. All was very helpful. What I appreciated the most was that they were able to talk to Rheem on my behalf and do all the talking to the manufacturer. I really appreciated that. I Don't really know about warranties or the machinery so I'm glad they were able to help. We got the problem fixed up and Franco was great. I got the water heater replaced and i had a really great experience. Highly recommend. read more

Worst place ever. Came out at the request of our homeowners warranty. Guy didn't fix anything and most likely isn't a plumber. They told the insurance company that I damaged everything and my claim was denied. 99.9% sure they are just a scam collecting the $85 insurance copayment. Called and talked to "John" after they made their report 5 days after they stopped by. Dude doesn't have 2 brain cells to rub together. If First American refers you to them, refuse and ask for another. Place is a joke with a couple of elderly clowns at the helm. read more

TOTAL SCAM Artist. I wish i would have checked him out before I had american warranty send him to my house. He pulled same scam on me with the restoration company. Should have known something was fishy when the restoration guy called Franco on the phone and they sounded like they were friends. I reported it to warranty company, but they don't seem to care. It caused me a nightmare of the restoration company and the environmental company sending me bills for something that was total unnecessary. I am senior citizen and he took total advantage of me! Please everyone beware!!Zero stars....... read more

I received a call from this company to schedule an appointment with me! From the Get go when spoke to a gentleman from there office was extremely unprofessional!! No one should have to work with Toxic people and Toxic company from the get go! Sounds like the the gentleman was on the phone through the complete conversation venting with me how he is short staffed and over worked! I would never use this company!! or Refer this company to anyone!!! Period!! read more

I opened a ticket service ticket with American home warranty. I had a leak from my shower. On August 17 a plumber from gennaro's plumbing come's by by the name of fransico or franco i'm not sure exactly. He goes in the bathroom telling me he couldn't do the job because there is water damaged and he knew a guy that will come out and check for water damage and he will go ahead and contact your homeowners insurance. Some guy came out and contacted my homeowners insurance who sent out a pack out company who took things from under my bathroom sink my daughters bed room and all her toys from her closet. They billed to my homeowners insurance for about 11,000 thousand dollars. which m insurance declined. I then called American home warranty where they told me that franco closed out the ticket that the work was completed on August 17th. I advised them nothing was fixed in the bathroom and everything is the same. They reopened the ticket and i get a text from gennaro's assistant i believe stating that i was suppoed to contact them once the bathroom was ripped out. I advised how was i supposed to know and no one has been in communication with me for about a month or so. she made an appointment with me on 9/21/23 from 11-3 pm. As i was waiting on the plumber not to mention he showed up at 430 pm stated that no contractor has marked where he needed to move the pipes and he knew a contractor that would come out and mark up where he needs to move the pipes. He then calls the contractor he leaves says he's coming back and never came back. As i was waiting on the plumbing company to come the lady named brandy texted me a work order from another customer with the same exact thing they claimed was wrong with my bathroom and a mitigation company had to come out. I then have been on the phone with American home warranty they keep telling me they cant send out another plumber because they have started the process and that the work order claims he changed the water vaule nothing has been changed gennaros plumbing and american first warranty and both the shittest companies and reading these reviews im not the only one. I still have no bathroom no toilet and no pipes fixed. Just now today i got a call from his contractor he then ask me what my home insurance was and he will be out tomorrow at 10 this is a big ass scam for them to get more money. First american home warranty isn't doing anything only thing they are giving me is my service fee back for the inconvience read more

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I was assigned to Gennaro's plumbing through my Home Warranty First American and when the Technician came out he took pictures of all the leaks in both my bathrooms and said he would put the order in to replace all my bathroom faucets and cartridges in showers due to leaking. He said once my home warranty approves he should be back in a couple of days to do the work and it would take 1 hour and a half. I never got a call and a week went by and I called Gennaro's Plumbing and they said I need to call my home warranty for approval. When I called First American they said the Technician 's report from Gennaro's Plumbing said he didn't find any malfunctions so they closed the order. When I called back to Gennaro's Plumbing the receptionist was so rude and would not hear me out. I later found out that they still got paid from my Home Warranty for going to my house. FRAUDULENT read more

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Horrible service! Should have known when the lady called and without saying hello or telling me what company was calling me. She literally said, "So we can come Friday between 8am-2pm will that work for you?" I was so confused. I stated, "I'm sorry, who's calling?" Then the technician showed up stating he does not offer hydrojet and does not know why he was sent. If you have First American warranty for home owner insurance, run away fast!!! They are horrible !!!! I warned you! read more

We had some issues with our garbage disposal. They made short work of it and provided excellent customer service along the way!

Zero stars. Don't do it. Worst service ever. They never returned my calls and didn't fix anything. Switched out one of my parts for a used part after they told me they ordered a part. read more

This worse company ever they never came back never reported to my home insurance, they got there 75 and didn't bother. Fuck this company I'm reporting on Google and Facebook and any social media for ever one can see read more

This company's patriarch, Frank Gennaro, came out to repair a water heater and a pair of leaking toilets after he was assigned the job by our Home Warranty Company, Sears Home Warranty (now CINCH). He blamed the leaking toilets on uneven floors leading him to say he couldn't do anything. After he left, I used a level to check the floors. ALL WERE DEAD EVEN ON THE LEVEL! But more egregious was Frank Genarro's failure to service our water heater. For the water heater, Gennaro said I needed a new pilot assembly kit. Of course, I heard the sob story that it is taking a loooong time to get parts. So, I called around and found two suppliers who could overnight the pilot assembly kit. Then with that excuse debunked, Genarro concocted a taller tale. He said that the water heater did not qualify for repair due to a manufacturer defect that had even led to a recall of that model. He notified the CINCH Service Bench that the water heater did not qualify for repair for this reason. We then got a boilerplate email from CINCH that just parroted what Gennaro had told them: "Their water heater is not covered due to a manufacturer's defect and recall." I did not believe it, given the lie about the floors not being level. So, I called the manufacturer of our water heater (Rheem) in Alabama. I gave them the serial number and model number. Their database indicated that there had been NO manufacturer defect and NO RECALL. I asked them to send me an email through their system so that the truth could be documented and I could forward that documentation to CINCH. I can only assume that the reason Frank Genarro lied about the toilet leak and then the water heater's manufacturer defect and recall was to give the story greater verisimilitude. Had Frank Gennaro proceeded with our jobs, it certainly would have required quite a bit of work. So, I am thinking that Mr. Genarro surmised he could net more money per hour by doing several simple in-and-our jobs than spending a large amount of time on a single call that required fixing more complex problems like mine. When the shipping of a spare part excuse was debunked, Gennaro inflated his lie. After my last call with Frank Gennaro, I sent my evaluation of this terribly unpleasant experience up the communication chain at CINCH, the Home Warranty company that took over Sears Home Warranty's accounts. I am currently litigating this and will be retaining an attorney if not resolved by CINCH. NEVER NEVER NEVER accept a service call from this firm. read more

If I could give no stars. Insurance company sent plumber. Older guy comes and takes a look in the hole my husband had cut and says "I can't see anything. This looks like an issue with the builder. They will cover since it's less than 10 years old!" False false false. Then he reports this to the insurance company so they won't cover! He hasn't looked to see what's leaking. You can't tell from the hole in the ceiling (leak in 2nd floor bathroom). How do you know it's a builder issue if you don't know where water is from? Now I have to fight for 2nd opinion. Don't waste time! Plumber should find actual leak before writing any reports!!! read more

Home warranty sent the plumber out to my home. In person, he told me a story which was way different from what he reported to the insurance company. He told me I needed a full replacement. The insurance company said he reported everything is ok, no replacement needed. Not sure why that is. No credibility do not use this company. read more

If I could give zero stars I would. Now that I'm looking on yelp, I am not shocked to see Gennaro's Plumbing already has a 1 Star rating. My warranty company contacted them, we did not, and I received a call from a man at 11:15 am, thank goodness cell phones keep records, who said he would be to our house between 1 and 6. Even the company that was coming to check our walls for water damage said they couldn't reach the plumber again either. He wanted to show up at the same time. He showed but not the plumber. After several attempts to contact them, around 5:40 a man picks up and tells my husband he never called us. Um... it's shows on my phone the first time he called us... It's the only way we knew who to contact back when he didn't show. The man who answered was so rude, told my husband that backed up toilets, showers and sinks... shit is literally in the showers, we cannot use the toilets, isn't an emergency. Called warranty and made a complaint, they said they are taking them off their call list. read more

This place is horrible... they were the chosen company by my home warranty. My water heater went out and they gave me a 5 hour window in which they would come. I work full time about 10 minutes from home, so I asked them to give me a 15-30 minute heads up when they would be here. The operator then called me telling me the plumber was already at my home, and that "requesting a notice prior to arrival is just that - a request - and doesn't mean it's going to happen". I told the operator I would be there in 10 minutes and to please have the plumber wait. When I got home, he was gone. He left his business card on my door RIGHT next to the note with my phone number asking him to call me when he arrived, and he never called me. I then called the plumber and the operator multiple times and never once received a response back. I left work for nothing and never heard from them. The operators are rude, unhelpful, and unresponsive. One of the most unreliable companies I have worked with. I next week, I called to reschedule and I had to take the day off work to make sure I didn't miss the plumber. When he arrived, he asked for my husband (I live alone)... was condescending the whole time. Not here for more than 5 minutes. Please don't give this company your business. read more

This is the most hideous business that I have ever encountered. First of all the plumber came to fix my toilet but when he gets to my home he pulls up my toilet and he removes my tub because he said it had a leak, it has been three weeks now and I still don't have a toilet or tub and the cold part about it is that they took about two weeks to complete the report and when they did complete the report they failed to mention that the tub was taken out. It seemed like a scam!!!! I will NEVER EVER use Gennaro's Plumbing Company ever again!!! People Beware!!! read more

1 star because there is not option for ZERO star. DO NOT USE THIS COMPANY. DONT EVEN THINK OF CALLING THEM. This company was assigned to my case by American home shield. My water heater has a leak from the bottom. Frank or franco whatever his name was, came out and assessed. I called back AHS for an update, and was told that the claim has been DENIED as the vendor stated there was rusting to my water heater due to the exposure to rain water. This is COMPLETELY FALSE, my water heater in the the garage on the first floor of my 2 story home. It is impossible for rain water to have any contact to my water heater. Luckily, AHS will send another vendor for a second opinion. I will be writing to AHS regarding this company and for them to be taken out of their vendor list. read more

This company is lying to my home warranty company so they don't have to do the job. I wanted my 16 year old tub spout replaced because it is not diverting all of the water to the shower head.... they told the warranty company it was less than 5% so it didn't need to be fixed read more

Gennaro's Plumbing - Shower spout on - Plumbing Near Me

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I wish they had a negative star system. They came out under First American Home Shield and has never completed the work. Every time I call they don't call back. I called the insurance today and Patty lied to the insurance company saying false information. They are so unprofessional, unreliable and a joke. I would hate for anyone to use them for real work since they are a joke of a company. read more

If and when you see that your Home Warranty Company has assigned you to this Contractor, IMMEDIATELY request to be provided a different one. Contractor had no intention of performing any work since their MODUS is to create a fictitious assessment and present to the Warranty Company, which in turn will reject the claim. Lo and Behold, your trade fee is done and they get paid regardless. The Policy is if the contractor shows up, farts for a second, and they never do any work, they get paid and your trade fee is gone. DO NOT DEAL WITH THIS COMPANY --- you have been forewarned! read more

Was not reliable in scheduling valve replacement for our water heater. When appointment was made, called the day of and was told the technician was out the rest of the weekend. Cold showers for 2 weeks almost now, yikes read more

Worst company ever!. Our garbage disposal stopped working and Old plumber wrote a report that we used Draino so home warranty won't cover it. We never used that and I didn't know what it was til they said it and I looked it up. At first when he came out he said it's broken we will replace it. He pretended to go look in his van and came back to say he didn't have one with him so he will have to contact his company and find out what to do. A week had gone back and no one contacted me so I finally called. Patty said I would have to call warranty company and find out.( which should be her job). I called to ask about status and they told me they took would give me a call in 24 hours. After 3 days warranty company reported to me false report they were given So frustrating!!!! 0 stars read more

These people are scammers. We called because our water heater's pilot was not lighting up. The tech that came, Frank was a liar and real pushy about me opening up a claim with my home owners insurance on top of the claim I had already opened up with Select Home Warranty. He said there was moisture in the walls and we needed his "guys" to come fix the walls before they could install the new water heater. In the interim we could rent a temp water heater from them for $750 / month until the walls are completed. When I asked him to show me how he determined there was moisture his meter (which was held together by duck tape) malfunctioned and he asked me for a battery for it and when it finally "worked" he kept pressing it for it to make noise but put the reader screen facing the wall. Neither of us could see it. His scam was up and when I told him I would not be opening up a claim with my insurance or renting a temp water heater from them he threatened me with telling "your insurance company that you will not be having this professionally done." I told him all I need from him is the report for the water heater not working to get to SHW and nothing else. He said he would have to inform his dispatch and left. According to SHW they diagnosed the water heater as leaking and nothing about the pilot. I had another plumber come out and there was no evidence of leaking nor moisture in the walls. The water heater's pilot is not working but they wouldn't be able even get the parts for it so it would need to be replaced. And again no evidence of moisture in the walls. I have pictures of meter showing no moisture in the walls. Gennaro's Plumbing are scammers and should not be used at all. read more

Kitchen sink main drain clogged causing main kitchen and outside BBQ to not drain food waste and water. Caused the kitchen to be disfunctional for 3 days. Got Gennaros through home warranty company. Technician from Gennaros was pleasant and jovial. Took care of issue with a 50 feet snake in few minutes. I was worried about the service and ethics seeing reviews here but it all end into good experience with technician. Granting 1 star less than 5 stars because both select home warranty and Gennaros took their sweet time to come and fix the problem. There was no urgency though I felt the situation to be urgent from my perspective. read more

Why there is not a '0' star. It is unfair to give them 1 star, they don't even deserve it!!! They are the worst company ever in Earth. They are completely unprofessional. They only expert in leaving your home without fixing your issue and close your request!!!!! Completely SPAM STAY AWAY FROM THIS STUPID COMPANY AND TECHNICIANS read more

We had to schedule an appointment with Genarro's plumbing Inc., because our home warranty scheduled with them. However, we scheduled on Friday for the following Thursday. 30 minutes prior to them being at our house, they called and canceled due to overbooking. This is something they should've known a day or 2 prior. My husband had already taken off the day of work. Calling 30 minutes before is unacceptable. Then they offered that their next available opening wouldn't be until Monday. We have a leak in our pipes in garage, so again waiting 4 more days was unacceptable once again. I had to call our home warranty and start a new work order for a different plumber. Very inconvenient. read more

This company is contracted with American Home Shield and they are awful. They reported false information to AHS not sure if it was a mistake or incompetence or both but it resulted in my claim being denied and they lied to me and pretended AHS made the mistake. All in all AHS and Gennaro's plumbing should be avoided by any means to do business with. Buyer definitely beware. Before leaving this review the company was given several opportunities to do the right thing they did not. I am a business owner so I don't take giving negative reviews or any reviews for that matter lightly. This company should not be in business. read more

This business is a Scam! They don't even have a listed address anywhere online. My home has been with out hot water for 2 going on 3 weeks. American Home shield sent them to us to check our water heater. They came checked nothing and then claimed to American Home shield that the problem was fixed. To end the story we had to pay out of pocket for there negligence because on there record they state they fixed the problem they didn't even open the tank to look at it. The employee sent to us had a shirt with a name on it that he claimed was not his name. It is a scam al around if you look up the address I believe it's in a residential area. DO NOT TRUST THIS COMPANY. They will take your money and run. If I could give zero stars I would. It is a shock to me that the better business has not shut them down. read more