We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

I had an unit installed in 2020. Since then, I have a peace of mind with my AC units. SimpliComfort…read morealways has a quick response for my service request no matter what weather condition. Koty has all professional working attitude with all patience for my many questions. He is not trying to hard sell me anything, just the opposite. He is honest with high quality service, value, and response timely. I will definitely be calling him in the future.

I had had another due a tuneup and service on my AC units. They gave me this horror story on one…read moreof them and how it needed to be replaced. I could not replace it at this time but I did look for a second opinion on the cost of a new unit. They contacted me and came out the next day. After looking at my unit he added freon at a very reasonable price and it is working fine. If the freon leaks out then we will have to look at replacing the unit. He was very professional and not trying to hard sell me anything, just the opposite. I will definitely be calling him in the future.

Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

I gotta tell you. It's been cold here in the south. These last couple weeks and my heater went out…read more Luckily, Western was available to have a technician at my house within 24 hours of contacting them. Their technician came out and the work was completed and the heat was back on within 45 minutes of him Arriving. The work was professional and the technician, Cleaned up after he was finished. Couldn't have asked for better service and the price was much lower than some competitors!

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

Dr.Cool, Aka Matt, serviced my air conditioner and basically brought a dinosaur back to life. I…read morecan't say enough good things about both Matt and his HVAC skills. In speaking with him, it is very clear that he is a man who adores his children and works hard to provide for them. As an HVAC technician he is hard working, honest, extremely knowledgeable and competent, and works with the utmost integrity. He arrived early just as he said he would and did not leave until our air conditioner was functioning properly. There was a dilemma about whether to replace or repair the unit and with his expert advice and skill , we were able to replace only the motor which saved us quite a bit of money. I would highly recommend him for all heating and air needs. 10/10. skills. Andrea B

So appreciate both Jay and Matt! Awesome customer service and really nice people. They were prompt,…read moreefficient and got us out of a bind right before we were opening a new business. They are our HVAC/plumbing company for life. Thank you both!!

Jason was very professional, very skilled in his trade, on time, and extremely polite. Good price…read morefor the work he was doing for us. Even performed a follow-up call a few weeks later after service was done to ensure everything was working as it should and we were happy with the service & work. Would recommend him for AC work.

From the owner: VIP Heating and Air Conditioning does it right! Purchase a yearly maintenance from us for only…read more169.00(only more 99.00 for additional systems) and receive 10 percent off any future repairs and no service charge for one year from date of service agreement purchase. Servicing your HVAC equipment will save your power bill and extend the life of your equipment saving you a lot of extra money. Call us anytime (205)388-3529. We provide Heat pump, furnace, and air conditioner cleaning, service, and maintenance. We repair broken HVAC equipment. Installation of new HVAC equipment. We install and repair duct work. We install Whole home air purifiers. We can service any brand of heating and/or air conditioning equipment.

Avesome comapany and well trained professional. Hamza is very knowledgeable, professional and…read morecustomer service oriented technician. Hamza replaced whole system in my son's house and everything is working great. He was efficient. I definitely recommend Hamza and his company to my family and friend.

From the owner: We offer 24/7 HVAC and Plumbing services. You can text or call us anytime.read more

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.