The team here gives such great care! The front office staff is always very nice and welcoming. Everyone does a great job of explaining the procedures. Bri, I believe she's a dental assistant, was so warm and nice. She was able to find a creative way to get my temporary crown off after multiple attempts! The dentist (I don't know her name!) is very kind and made sure I was comfortable throughout my treatment. The dental hygienist, Sandra, is very gentle and thorough with her cleanings. Highly recommend this dental office. read more

Literally horrible. I made it very clear from my first call with them that I did not want a deep cleaning with laser treatment and I wanted a basic cleaning instead. They refused to provide a basic cleaning when I insisted this is what I came in for. They said the dentist wrote a suggested deep cleaning with laser and therefore they could not give me a basic cleaning. I have never been to a dental office that has done this. Huge waste of time on my part expecting them to actually provide me with what I made very clear I wanted from my first conversation with them. read more

Don't go here, they tried to overcharge me and said I had many things wrong when I've never had any issues with my dental health before, and said it's cost 1000s of dollars... I went somewhere else 2 days later for a second opinion because I was skeptical. The other dentist office said I was perfectly fine with 1 minor cavity !! Do not trust this dentist office. read more

Don't trust this Dental Office! The dentist does good work, but the office staff and manager will rip you off. They overcharged me a few times, and when I tried to dispute it, they gave me all kinds of excuses and even lied about me not being in network anymore. I had to threaten them by saying I was gonna go to the dental state board because they didn't want to submit my dental records to my insurance company so please check your Dental codes to make sure they don't overcharge you like they did me.! read more

Met with Dr. David Saed. Very chill and easy to talk to! I only needed a deep cleaning, which was done over two sessions a few weeks ago by dental hygienist Sandra. She did an excellent job and it was definitely much needed. The staff, Alexis and Jocelyn, were also very helpful and attentive to my needs. Overall, a great experience! read more

Would not recommend this office. They are trying to overbill your insurance and individual patients. They have zero interest in patient care. read more

I was looking around for a new dentist office due to my previous dentist no longer taking my insurance. I called gentle dental and they were able to take me in the next day. The doctor was nice and the dental hygienist Sandra did a great job with my cleaning. The front desk staff was nice and friendly, they got me checked in right away! Overall I enjoyed my experience here! read more

You have found your home for the finest quality oral care in the area!!! Office Staff: Amazing Dentist: Top Notch, Elite Hygienist: 5 Star Rated***** Give yourself some love and trust Gentle Dental in Norco with all your healthy smile needs... You will not be disappointed. read more

People there are cool put on music for me to relax really friendly they went with the procedure step by step and I need a lot of work coming back for sure read more

Beware of this place, my daughters and I came in and everything seemed great at first staff was friendly, dr & hygienist seemed good. Unfortunately when it comes down to billing it is a scam. They tried to over charge my copay by hundreds and they add extra charges with enhancement not covered by insurance. After checking their billing codes with insurance my copay wouldn't have even been more then one hundred! Funny thing they originally offered a few hundred in discounts if I did the work today. Beware of this place and always check your copays with insurance. read more

The most amazing team I've found so far! Worth the drive to Norco from LA. My cleaning was done by Sandra.. and let me tell you!!!! She was AMAZING! No pain at all and left my teeth looking beautiful. So glad I found this location. Excited to be back in 6 months for my next appointment read more

The office staff are very friendly and the ortho is also friendly. This issue we have is in regards to appointment scheduling. Even though we have been told that they have added to their number of orthodontists, and that there will be more appointments available now, we have found that it is extremely difficult to keep my daughters schedule for her orthodontist appointments regular. For example, their call center scheduled us for an appointment that apparently was on a day that the orthodontist is not in the office. however they did not catch this until 5 1/2 weeks later the day before our scheduled appointment. When they called me to reschedule the appointment the next available appointment for my daughter was not for another six weeks. Therefore making it so that she is now going 12 weeks between appointments. This is also really frustrating because it doesn't allow for, anything like sickness for rescheduling. If you miss your appointment, or you have to reschedule you end up having to wait an entire another six weeks before you can be seen again. This is very frustrating for her as well because she wants to move the process along and close the gaps in her teeth that are being caused by the current tightening from the last appointment. This in itself makes me wish that I had stayed with the ortho that did her first round of braces a few years ago. read more

Gentle dental needs some help with scheduling the clients. It seems that every time we are waiting about an hour after our appointment. Our last appointment was scheduled at 11 and did not get in the seat until 12 and that's because some one left because of the long wait. My kid got frustrated because of the wait and could not continue with her procedure so of course we had to reschedule and wait another two weeks so we will see how it goes? Funny thing about the medical industry and insurance, they make us wait, give bad customer service, maybe offer unnecessary procedures and still have the audacity to charge full price! read more

Gentle Dental Norco - Be prepared to wait and extra 30 minutes to an hour on your "scheduled" appointment. Customer service is not their strong skill. - General Dentistry Near Me - Norco, California

This Gentle Dental location has greatly improved! The renovated interior is so clean and inviting (especially for a dental office) and the staff is very accommodating and professional, they make you feel comfortable and do a great job! Keep up the good work team!! read more

Such a great experience! Brought in my 12 year old for the first time in quite awhile because of a past experience at a different dentist. They called my insurance company and got my son's insurance switched right over for me. Noe helped me w payment and made check in and check out super easy! Dr Rana explained which teeth my son needed to clean more and let me know to keep him flossing. Everyone was so sweet and explained everything so easily to both my son and I! Thank you so much! Haven't had a good Dental experience in a long time! read more

I was experiencing discomfort on one of my molars for several months. I called gentle dental and they were able to see me same day. I was afraid to go to the dentist due to Covid, but when I arrived, I could see that this office took covid very seriously with temperature checks and covid screening questionnaire. After filling out some paperwork, I was taken back to the rooms where Angel took my X-rays. She was very quick, gentle, and friendly. Within a few minutes, The dentist, Dr. Ha examined my tooth and gave me a few treatment options. Alex, the treatment coordinator went over financials , explained my insurance benefits, and offered payment plans! Dr. Ha was able to treat me that day. I knew he was very busy with other patients but he didn't want me to leave the office with discomfort. Dr Ha was very gentle (I didn't feel the injection!!). He really took his time and asked me periodically if i was comfortable. It is now day 2 and I no longer have any more tooth pain!! I couldn't believe I put off dental work so long, especially when all it took was less than 1 hour to fix. I highly recommend this office. Everyone is so professional and kind. I am happy I found my new dental office! read more

Don't ever go here the dentist might be good I don't even know because I couldn't get past the front desk Alexis is the worst employee ever she is in confident incompetent and rude she does not know how to submit simple paperwork to get Medicare dental work approved . I gave them months of of chances even after her rudeness of telling me that I was not the only patient that they had and telling me that my fillings or cosmetic and would not be approved by Medicare lies I found out that I didn't even need approval to get my fillings done. I went in there February 14th 2004 here we are August 1st 2004 and they have not done one thing . Yesterday I found out they canceled my appointment one day before my appointment . I am livid . I should have never given them a chance . This place does not deserve to call themselves a dental office they fail on every level how can you leave a patient hanging for 6 months without doing one thing . My bad I should have left them long ago . I found a different dentist in Norco where the doctor submits for their own approval I don't know if this place has hatred or they're evil or they're incompetent or they just don't care but I would never recommend this place to anyone . I thought the dentist was good I just never got to see him too bad read more

Completely the most Gentle Loving Dentist I have ever experienced with my kids. All doctors' dental assistant front receptionists are the Best an those are hard to find nowadays. Recommend them ACOSTA FAM. read more

If I could give 0 stars I would, I went for appt & didn't know the other side of the office was ortho so long story short got a quote for braces vs 2 molar implants & cost wise it was close but being natural & moving each last molar one space (1top 1 bottom) in to the "vacancy" sounded better. The answer was, they would put a (tiny) screw in to my gums one each side, to pull the rear molar over vs the typical braces & brackets doing all the work. Well 2 months 6 month 1 year later I'm asking when are they going to place the screw. I'm a lil older and it would be the 3rd time I'm in braces. I know my teeth move quickly. Ok I take back "long story short" lol by the 2nd year they told me "it was impossible & if it could be done it would take 5 years" by this time they had gone through 3 orthodontists working there. In addition to not doing what they should have, I was set up on auto withdrawal yet received a late notice every month. They are a joke! I could go on & on!!! With proof of every word! read more

Appointments are scarce due to Orthodontist doctor supposedly only being available to go in once a month. My son's monthly visit has been pushed back to almost 3 months because the only one doctor is on vacation and they can't get a doctor to substitute during that time. On top of that, my sons spacers keep coming out and the soonest they can ever get him in to replace them is always the week after. This is not the best place for ortho work unless you want your child in braces for a long long time. read more

Noe and Sandra are very kind and helpful! Noe (front desk) always helps me with scheduling my appointments and gives me an appointment card and the automated text reminders! (Since I'm forgetful). Sandra is very informative about dental hygiene and gives me little tips to improve on my dental hygiene! :) read more

I found Gentle Dental on my HMO provider list called verified they do take my insurance. Advised office that full X-rays had been taken at previous dentist office and insurance only pays every two years, I had previous dentist forward x-rays (taken about 6 months prior). Arrived at new dentist was told x-rays had to be retaken but I wouldn't be charged. Dentist came in reviewed x-rays told me everything that needed to be done (I am a 78 yr old female) I told the dentist all I needed was one filling and teeth cleaned. After waiting someone came in and went over the costs to do everything that needed to be done costing over $2000.00, example: tooth with root canal they wanted to pull my cost would be $500.00 after insurance paid, was told it was because I had an HMO plan, checked with my insurance my cost for extraction would be between $15.00 to $100.00. All this dental practice cared about was money. read more

If I could give this place zero stars that would be more appropriate! I've never ever been here, I inquired about treatment last year and they have been harassing me since. They call back to back and when I answer, the caller won't say anything. They text me like we're friends asking me to call them, they have even called and told me it was time for my yearly exam and when I said I've never been there the guy argued with me saying I was just there a few months ago. I don't who is running this circus, but you'll never catch me going there. read more

chose Gentle Dental because they were very helpful and worked with me on a payment plan. girls were very polite since day 1.

Love the staff here at Gentle Dental Norco...being greeted by Estella is always a cheerful treat... and most importantly... I trust Dr . Derrick with all my dental needs!!! Before coming to Norco dental- I didn't know what scared me more...the dentist chair or the final bill. I'm never concerened that they are trying to OVER recommend unnecessary procedures which is a Plus... I like the way he explains my time frame to allow me to choose preventive care to save with Future cost...another unexpected surprise was my Orthodontist Dr.Brandon...I was dreading wearing braces at the age of 47....uggghhhh!!!! Thank you Lorineta, for following up with my ins. Dr. Brandon suggested Invisalign...and I am just loving my straighter teeth...and can't help but end this review with amazing SMILE read more

Worse customer service ever! Not only do they not answer their phones, they owe me $ and so far I have not received it. NEVER GOING BACK THERE AGAIN. read more

The staff was amazing. I'm terrified of the dentist but the staff and dentist made my visit go calmly and with no issues. Glad to have gone and it is worth the drive. read more

Helpful, friendly and patient staff. Been going here for over 15 years. They carefully go over all options thoroughly before procedures.

This is a sucks dental. I ask for one day off take my son see the dental. When I arrived at 9am. They told me they cancel the appointment cause the doctor is sick. Front desk said they call everyone yesterday. I totally got no phone call! Even no voice message!Never come back again! Worst service! read more

I can't believe how horrible this place ended up being. My daughter had a toothache, so my friend referred this place to us. The Dentist said that my daughter had food in her gums & gingivitis, which caused her pain. He suggested a deep celaning, so we did it based on his recommendation, hoping this would help take away the pain. After her deep cleaning, she felt worse, we called & spoke to the Dentist, and he gave her a mouth rinse & Norcos for the pain. The next day her face was Swollen! She was much worse than the day before, we had to go to Urgent Care to get shots & antibiotics, which the Dentist should have given her Before doing the cleaning... Actually the Dentist should have known she had an infection in her gums, and Not done the cleaning, but he didn't care about my daughter, just about his billings.. Don't go here!! The Dentist is denying his mis diagnosis, even after I got two other Dentists to prove him wrong. The place isn't even upkept properly!!! read more

Very bad dental office . They didn't bill insurance but bill patients . It is comply fraud. No one answers phone. Don't come here.

If you want quality, caring dentist for your children -- DO NOT come here. The dentists do not know how to handle kids (no patience) and they're always "20" minutes late than your appointment time. If you have insurance it's best to look elsewhere. Don't waste your time coming here. It's a chain dental group that will upcost and not provide quality treatment as you'd expect. The children that comes out is always crying! [UPDATE: I was able to find another dentistry the same day that offers better care of my child. We have since visited that dentistry (two days later) and are very pleased with their service. Definitely made a good choice for not giving my business to Gentle Dental!] ONE STAR because zero star was not available, otherwise I'd give a Zilch. Zero. Nada! read more

The Gentle Dental staff was amazing . They have accommodated to my schedule a few times . This time they even gave me an appointment the following day. The staff members are very friendly and professional. I would definitely recommend them . I was in and out of the office within an hour. read more

Don't come to this dentist. I went for just a cleaning & the doctor just gave me an examination. There are no deals for new patients & their charges are excessive even if you have a decent dental insurance plan. I have never had such a bad experience at a dental office . The office manager Noe Lorenzo was rude & offered no explanation. For a deep cleaning I was told that I would have to pay $698.00 out of pocket. This office clearly has no concern for their patients, they only care about over charging & not helping with your needs. read more

The staff is amazing! I used to have so much anxiety going to the dentist because of my previous doctor back home but Dr. Ha, the assistants and the hygienist Shelley have made me feel so much better in the chair every time I go. They fixed everything and I couldn't be happier with the results! The receptionists are great as well. Always on par. I would recommend them to anyone. I'm glad I came across Gentle Dental. read more

After X-ray checked and I have no cavities, so I ask for simple teeth cleaning as that was my purpose of appointment. Horrible doctors just wanted me to spend $700 for deep cleaning. What for? Don't understand their minds???? What a shitty place and weird doctors just want money not giving service. Cancel my daughter's appointment too. Never go there again. read more

WARNING! Stay away from this place!! They cheated my 85 year old aunt out of $7000.00 and left her with bones sticking out of her gums and a denture that flops around in her mouth. She can't eat and has lost 30 lbs. read more

The entire team is very friendly and upfront. I had a crown done and a deep cleaning. I will be back in a couple of weeks to do the other side read more

I'm back! This time for the orthodontist and oral surgeon! Again my experience has been wonderful! One of my boys had his wisdom teeth pulled and another son had braces put on. In both cases the staff was helpful, kind and professional. The assistants were great with my boys and kept me updated during the procedures. The orthodontist is incredibly personable and expresses compassion. I rarely have to wait very long for appointments which is important since life is so busy. I would recommend this office to anyone! read more

After living with a loose crown that was stuck between my teeth for a year and being told it had to be broken to be removed and replaced with a new one, I saw new Dr. Nazila Bagheri (Dr. B.) and she was able to get it out and cemented back down. I am so greatful I dont have to deal with it moving around and she saved my crown. read more