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    Gentle Touch Car Wash

    3.9 (1.1k reviews)
    Updated over 3 months ago

    Services - Gentle Touch Car Wash

    Auto bug and sap removal

    Auto paint restoration

    Gentle Touch Car Wash Photos

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    Recommended Reviews - Gentle Touch Car Wash

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    Reviews With Photos

    Unfortunately, they closed down, but they got bought out by another business. It's a shame. I really appreciated their great customer service and quality work.

    I was trying to finish up using some coupons that I bought as a package. When I went to hand him the coupon, he told me they are no longer Gentle Touch (all info on building says Gentle Touch). They are now Genie Car Wash and refused to honor coupons (all deals on wall are exactly as they have been for years from Gentle Touch). They told me to pick up a form at the counter. They gave me a letter telling that I had to send all unused, undamaged and original coupons to them with my own self addressed return envelope. In addition, they demanded a copy of my drivers license. This information is not public and they should not be asking for it. This is crap. I scanned my license but blacked out everything except the photo, name and address. Why couldn't Genie just honor the coupons?

    This is a photo from 10 years ago on the lot.  Looks the same as what I picked up today.
    Sara S.

    My second review on this business. My 10-year old Scion is looking like brand new after a full inside and out detail. I called this morning at 8:45AM and they were able to fit me in at 11AM (thanks John). When I came around to corner to see the finished product, I gasped because it was so SHINY! They also improved greatly upon a large scratch pattern I had on my driver's side. You can barely see it anymore. Great work guys, thank you.

    Service offered and prices.
    Cristle E.

    I've been coming here for more than 15 years! All the workers here are fast and efficient! Aside from the three cars (throughout the years) I have brought here, I also bring my family member's cars. Today, I brought my Mom's car and she had some cash under her seat. The man vacuuming the cars found me to return the money he found. Honesty says a lot about someone. I am grateful for Gentle Touch's hard work! The vehicles I bring here always look so good after; they're spotless, clean, and smell nice! It's always nice to be recognized! Staff is friendly and welcoming. Please don't forget to tip these hard workers! You guys do an awesome job and thank you!

    Dulce_ M.

    I've been here before and they're great with the car wash. It's a bit pricey but I get what I paid for. I liked how they thoroughly clean my car inside and out. The guys who polished outside are spot on every time. I watched them every single time. Very satisfied with them and I recommend this place and will continue to do so. There's a few places in the area I used to go to and I stop when I found this place. The inside of this establishment is clean too, with the Covid going on right now they are taking it seriously.

    Ellen D.

    Great car wash AND games to play, massage chairs, sports on TV, drinks. I found this car wash which sits between Food 4 Less and Walmart right off of the 805. Located in the same lot as a reasonably priced gas station and mini mart. This is my second SUV wash. First time, I bought the least expensive which I guess is $12.99. My SUV sparkled. So, I drove out of my neighborhood again and bought the $34.99 wash including interior conditioning treatment. For another $10 they'll shampoo your floor mats. SUV looks great!

    Menu
    James G.

    They did a good job cleaning my Tesla today. I got the Gold wash which was a basic wash through the machine with a wipe down and vacuum. Service was quick and the job was good enough for the price and speed.

    From reaks to sleek
    Nick K.

    John and his team gave me nothing but stellar service from the moment I arrived With things done by hand they go the extra mile and make sure That every detail a machine would miss is not. The dedicated technician did a great job and I will be returning See the before and after photos below

    After spending $50 plus $5 tip to find crumbs on both side of the seats untouched. Poor quality work on May 2023.

    This was my go-to for car washes and detailing. It seems like things have changed quite a bit. I spent $50 plus $5 tip to find my car with crumbs on both the driver and passenger side. Where has the quality gone? It wasn't even busy when I was there. I shouldn't have to review the work and flag someone down to vacuum my car.

    The scratch I can't get rid of on my gas tank cover
    Karina H.

    I have been back several times just to give it another fair shot. I have to change and update my review. First, everyone is always nice to me here. I've never in any way been mistreated. Everyone is always great. There's never a feeling of intimidation or pressure to get any extra service. Second, the service is great. The workers definitely take their time in doing the job and take pride in the work. Third, I have to say that I've brought my car in HORRIDLY DIRTY conditions. They've left it spotless. I would recommend this place.

    Clean detailing

    Fast and friendly car wash.. I highly recommend this place. Been with them during Covid and see employees come and go. But they try there best to keep up with demand. Thank you and keep up the good detailing job.

    Nimisha G.

    I came here a few months ago and had a great experience. Everyone was professional and my car was cleaned throughly. I was so impressed that a bought one of their 5 prepaid car wash packages. Each car wash coupon is for a hand wax with Golden touch, vacuum, windows cleaned inside and out and tire dressing. Today I brought my car in and wow, what a difference a few months make. I'm not sure if management has changed or if there are new employees but this was one of the worst car washes I've ever had. After roughly 40 mins I was called over to my car. I started walking around the car and pointing out additional marks and stains that were apparent and were totally missed. I noticed a red stain that was on the bottoms of my passenger widow was still there as I was leaving. Once I got inside I was even more shocked. Nothing was cleaned, wiped down or swept thoroughly at all. My car wasn't waxed at all either. It was like they wiped the windows and called it a day. This was such a huge disappointment. At this time I'm stuck with a handful of prepaid coupons that I have no interest in using and a car that's still dirty! This service was so subpar it's shocking. There are so many car wash places in this city that there is no reason to come here. Especially with the virus raging it takes a lot for a person to make the effort support local businesses. At this time I believe it would be the right thing for this establishment to refund my money.

    My gross floor before I went to gentle touch lol. To show you the before and after.

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    These guys are absolutely awesome! Great service, detailed and thorough cleaning, and great pricing.

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    Page 1 of 29

    Ask the Community - Gentle Touch Car Wash

    I got my car wash 3 days ago and my car smells terrible inside. I got my carpets cleaned with shampoo and stuff. How can I get rid of this smell? It's so unpleasant after spending $50+25% tip.

    We had the exact same thing happen after we took our car in to be detailed with carpets and upholstery shampooed on May 31, 2023. We've been leaving messages at Gentle Touch ever since May 31st with No Call Back. We had to rent a car and have been… 

    View All 2 Questions

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    I went to Daniel stating I needed my car in a week for a car show. He made me feel confident he…read morewill be done, always updating me with the status of my car during the week. Friday came and he came through! My car won People's Choice, thanks to Daniel and his crew for diligently working on it on time. I will definitely go through him again in the future.

    I'm genuinely disappointed to be writing this review because I previously trusted this company…read moreafter having a great experience with my first vehicle. When I purchased a new car, I immediately came back for a full front PPF and ceramic coating package. I was quoted a 2-day turnaround and promised regular updates, but communication quickly became inconsistent. After multiple delays, excuses, and missed deadlines, responsibility for my vehicle was passed between employees without clear communication. I was eventually offered a complimentary full-body PPF for the inconvenience, but despite agreeing on several deadlines, the work was never completed. One employee completely stopped responding to my calls and texts, and I later found out he was no longer with the company without my knowledge. At this point, my vehicle still does not have the promised PPF installed, the interior ceramic coating was never done, and the exterior ceramic coating wasn't even completed properly. The lack of communication, accountability, and professionalism throughout this process has completely destroyed my trust in the company. I'm honestly at a loss for words. UPDATE: Danny eventually got back in contact with me and finally completed the PPF work on my vehicle. Unfortunately, the quality of the install was terrible. I brought the car to multiple reputable PPF shops for inspection and received the same feedback from every single one. Several shops told me it was one of the worst PPF installations they had seen. They also pointed out that my clear coat is now lifting, and warned me that removing the PPF from my bumper will very likely peel the paint completely off, meaning I may now need to have my bumper repainted. After everything I went through with the delays, broken promises, lack of communication, and being completely ghosted, I'm now potentially dealing with paint damage caused by the improper installation itself. I have completely lost trust in this company and am extremely disappointed with how this entire situation was handled. I asked for a refund and he is purposely ignoring my messages, I don't think he realizes that I can see when he reads my messages. DO NOT BRING YOUR CAR TO THIS COMPANY PLEASE!!!

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    ​Had a Ceramic Pro ION applied on my 2025 CRV. Overall, a very solid experience. The work was done…read morewith care and attention to detail, and they took their time rather than rushing through it. They explained the warranty and aftercare in a straightforward way. What also stood out is that they're using a legitimate professional system, not off-the-shelf products, and applying it properly. If you're looking for a detail-oriented shop that does things the right way, this is the place you are looking for. I don't have a good picture so I had a little bit of fun with an image generator..

    I brought my new Lexus GX 550 in for the Ultimate Armour package (just under $5k)…read more Scheduling and drop-off were both straightforward and easy, so no complaints there. Where things started to slip was on the pickup side. I was told the car was ready, but still ended up waiting about 30-40 minutes before actually getting it. At checkout, I was also surprised to see a tip screen with suggested amounts that felt pretty high given the service. I ended up leaving a small tip, but the experience itself didn't really match that level of expectation. I also would have appreciated a quick walkthrough of the work that was done--especially at that price point--but it was more of a quick handoff of the keys. I came back for the 10-day follow-up and made a point to ask about timing ahead of time. I was told it would take about an hour. I arrived early, but after an hour the car hadn't been touched yet, and there wasn't any update unless I asked. That part was frustrating. So, they ended up rushing my 10-day follow-up inspection. Gave the car a quick rinse and handed me the keys. What was the point of driving down from Carlsbad??? Over 3 hours wasted. For comparison, I had a great experience at their Kearny Mesa location previously, so I know what they're capable of. This location is stretched thin, which seemed to impact communication and overall service. I was not the only customer in the lobby feeling this way. Given the type of clientele they're working with and the pricing, I was expecting a bit more consistency and attention to detail. Their follow-up consisted of more sales pitches of coupons for services I already had done. Would have been nice to have the discounts PRIOR to the work! I planned on using the wash program and mentioned to Jasmine my poor service experience. Think there was follow-up? Nada. So, thumbs "kind of" up for Ceramic Pro but thumbs down for this location. Overall, I think the company itself does good work, and have used the Kearny Mesa location in the past several times with excellent success!! I would not choose this location again.

    Awesome Mobile Detail - Person driving like a maniac in the freeway almost causing accidents.

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    Core, East Village

    First and foremost...thank you Carlos, Thomas, and Sergey for taking my car from junkyard dog…read morestatus to dog show blue ribbon ready! So I am a dog mom with a 125 lb fluffy butt, 10-year-old, American Akita and a 60 lb, 8-year-old Black Lab mix and they believe in leaving their mark on every inch of my car. My bf arranged a full detail for my car. Awesome Mobile came to my office and did the entire detail while I worked. They shampooed my cloth covered seats and scrubbed the weather-proof mats. They got every nook and cranny including the embedded dog fluff in the carpeted panels and in the corners of the windshield and rear windows. They buffed out small scratches all over my car and clayed the exterior as well. My mouth legitimately fell open when I saw my car...it looked brand new when they were done! I cannot wait to be able to afford their service again because my car could use a great service. They are pricey but it is so worth the money!

    Never had service by this person or business but the way he drives in the freeways is atrocious and…read moreplain dangerous. He cut me and other vehicles off getting the 805 with his little while car. He realized several of us were taking photos of him since he has his business information on his vehicle and phone number. He has no regard for others in the freeway and will cause an accident soon hurting someone or himself. If his ethics and ways of being are being revealed on how he drives and how he treats others in the freeway, makes me wonder if he is as good with his work ethics. Please leave early to wherever you are going and have regard for others in the freeway.

    Got Detail

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    Mira Mesa, Torrey Hills

    This review is way overdue! Got Detail made my car the cleanest it's ever been & I appreciate them…read moreso much! This was my first time ever getting a detail (lol my poor car...) and definitely won't be my last. My car had completed a cross country road trip the month before the team saw my car, and it was in rough shape. Gonna dig at my ex here, who the hell eats chips and licks their fingers, refuses a napkin and then puts their hands all over my steering wheel? Just one red flag of countless... Anyway, I feel so much better after Got Detail performed an exorcism on my car. I appreciate them so much. They were so kind, very thorough, and it was so convenient having them just pull up to my house. They took all day on my poor car because it was in really rough shape. They even got out all of the car and dog fur which is an impossible task. I should've taken before/after pictures, it was very drastic. They also wrapped inside of my engine to protect from rats!! Which I never knew about and was so sweet of them, I would've never known to ask and they just did it for me! They said you should do a detail every 6-12 months. It's not the cheapest so I'll probably do yearly. Totally worth the money though. This experience has made me a lot more vigilant of my car's condition, unfortunately I'm parked outside always and next to some gross pollen tree... so I'm gonna start going to the car wash more often. They gave me the tip to go to a touchless wash and ask for new rags. Really appreciate Got Detail and am very grateful for their tireless and spotless work!! Just as an anecdote, my battery died in the process of the detail (it was 5+ years old lol) so I went to AutoZone right after. The guys in AutoZone were agog at how nice my car looked, even the engine. They were asking me who did the detail and said it was flawless work. They noticed without me even mentioning, and these guys look at cars all day every day. So you know they know!

    Quick response and informative Elliot and his father were…read morepleasant and very industrious. Detailed 13 year old Mini turning it from dull to like new. No more dog hair or sand inside. Very satisfied with finished product. I will use them in the future for other detailing. Great job! Patrick

    Gentle Touch Car Wash - carwash - Updated September 2026

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