I had an MRI today with and without contrast. I was very nervous and the technicians eased my…read morefears, they were awesome. Thank you Tyler and Sunjeev. I will request you for my upcoming MRI's. They were both very comforting.

A clean and excellent facility to obtain imaging and other medical services from. The office is…read morespacious and staff are friendly, accommodating and attentive. The office location is not too far from the Pasadena location and nearby medical facilities. There are ample food vendors nearby, including Starbucks near the street. No complaints here!

Can't say enough great things about the staff at Centerlake Imaging in Covina. They were super…read moreattentive and you could truly tell the whole office loved doing what they do. Every procedure I had was explained in great detail. Very satisfied patient.

I am writing this for Covina Centerlake employees, Dayana and Eileen…read moreVery helpful and at the front desk Dayana goes beyond her work to make sure patients get their apts as earliest as possible! She is wonderful as well as Eileen!

Got appointment set up after an accident - they booked us within a week. Came in on a Saturday…read moreafternoon- they called us early the same day to see if we could come earlier. I was able to get all my paperwork done online which saved me lots of time. Once I checked in I was in getting my MRI in 5 minutes. Pretty basic waiting room but it works.

Henrietta at reception for the women center was both efficient and friendly make the visit…read moreexceptional!

Meeooow Scan…read more.. This place does cat scans. Not for cats... duuuh...for humans. I don't know if my friend was kidding But she thought it was for cats. Well..they Fill ya full of dye...and lay ya on a machine. Scan...scan....scan....scan.... All done... Now...I'll take my friend to doc. for results

I've been coming to this location for bloodwork for 4 years now. I've never had an issue. Today…read moreChris took care of me and I was in and out without an appointment. I see some of the comments saying they are rude. Truth is they want to get you in and out, for you to carry on with your day and for them to get to more patients quickly. The quality of care for me has been top notch.

not sure what everyone's problem that works here but they're fucking rude. Slow. Unprofessional and…read morethe office is dusty and dirty. this is the closest location to my home so I have to come here otherwise I wouldn't bother. Fuckin get it together!!

Clean, professional, attentive, great care and answer all your questions. Sometimes the wait is a…read morelittle long but it's because they draw your blood right then and there if needed and you get to see baby each time. They don't rush you out the door, so the wait time is understandable. Worth the wait, great experience !

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.

A little hidden gem! Everything feels so cozy and you feel very comfortable! Evelyn was fantastic…read moreand explains what we are looking at through the process. Highly recommended to come here as you feel right at home. Beautiful location. Great experience overall and you receive your images shortly after.

I love coming to Ultrasound Studio to see my little one. The place is clean and comfortable. Evelyn…read moreis amazing, she is kind and makes the experience fun and memorable. I love the big TV so you can see your baby clearly. I recommend this spot and will continue to come back.

just left my rescan appointment here - had a great experience! also had a great experience our…read morefirst time, just too bad our baby didn't show her face. i didn't get the name of our first tech but she was very sweet and we loved our time with her. liz did our second scan and she was able to get our baby to face us within minutes. she measured our baby, took amazing photos for us, and took great care of us overall. would definitely come back + recommend to anyone! thank you

We went in to get our first ultrasound at about 9 weeks. I hadn't had one yet and this is my first…read morepregnancy. Nancy was so unbelievably lovely and wonderful and walked us through everything. She could not have made the experience any better. I left with so much reassurance and excitement. Thank you Nancy!

My concerns are with two issues:…read more 1. I received a voicemail asking me to confirm my appointment and informing me that my insurance had been terminated. I have been seen at this facility before using my current insurance, so they already had the correct information on file. I'm not sure why an old insurance policy was being verified instead of the one they have used for my previous visits. 2. My biggest concern is the turnaround time for results. I had my exam on Saturday and was told I have to wait a full week for the results. Considering the number of Centerlake Imaging locations, I would expect enough radiologists to read exams in a more timely manner. I have previously gone to Hill Imaging, where results are typically available within 24 hours or less. Emanate Health also provides results within 24 hours or less. Waiting a week for imaging results causes unnecessary anxiety and seems unreasonable when other imaging centers are able to provide much faster turnaround times.

Today I had a 9:20 AM appointment and arrived 15 minutes early as requested. Check-in took about 25…read moreminutes due to only one receptionist being present. After waiting another 10 minutes, I was told I could not be seen because I was checked in after my appointment time. I explained I had arrived on time, but the delay was due to limited front desk coverage. I was then told I would still be seen, but ended up waiting over an hour for my appointment. During that time, the receptionist left for lunch with a sign on the desk stating she would return at 10:30 a.m. leaving no one at the front desk. I had to ask a technician in the office for help. He went to the back and brought the lead Anna, to the front after I explained I had already been waiting over an hour. I was told it would be an additional 15 minutes because the technician was still with another patient from Anna. After waiting the additional time, I followed up again and was told I was next from Maria the receptionist. However, when the technician, Claudia came out she was instructed by the receptionist Maria, to take me in but Claudia refused and said she had another patient first (mind you this patient just checked in and only waiting less then 5 min) even though I had already been waiting. I then requested to speak with a manager, but was told Anna was on a call. I asked for someone above her and was given Fabiola Mora's the directors contact information, which I used to reach out and am currently waiting for a response. This entire experience was extremely unprofessional and disorganized. As someone who also works in medical operations, the lack of communication, staffing, and respect for patients time was unacceptable. Patients are instructed to arrive early, yet appointments are not being managed properly or honored in a timely manner.

This place is so frustrating. I took my mom here for her lab appointment. We had a 15-minute window…read moreto make it to our appointment. We were past our original time frame, but were still within the 15-minute window. For some reason the automated check-in system didn't recognize that we were within the window and had automatically scheduled us as "walk-in" which meant hours of waiting with my infant...absolutely not. I tried to talk to the person that was there and she was so unhelpful. I seriously wish labcorp had a better system, cause what do you mean people have to wait hours to get their labs done? Kaiser never has this issue with a wait that long. I hope LabCorp can get better at what they do, cause it is such a frustrating experience.

This place was bad…read more I am assuming they are short staffed? But this review is solely on my own experience. They have no windows for appointments, fully booked for the whole week. They should've started turning walk-ins away, because it just made everyone and myself more angry. I had come in for a lab order given to me THAT Monday morning for a pre-op labs for a surgery I was going to have on Thursday. The week was fully booked out. So, I arrive as a walk in. People are complaining the whole time, and I just ignore it because I'm a patient person. An hour and a half later, some old guy comes out and tells "THREE HOURS I WAITED. THREE HOURS!" I immediately think what?! So I go in and ask them how many people are before me. Of course they have attitude, then tell me I have 17 PEOPLE ahead of me and that doesn't include appointments. Once appointments show up then wait list gets pushed down. Mind you this point it is 12:30pm AND they close at 2:00pm. Mathematically, it doesn't make sense if there are 17 people before me (not including appointments) and lord knows how many people behind me to say you are going to get to all of us by 2:00pm? There was no customer service or care quality here. They should have started referring people to go to other locations or start turning people away, instead of having us waste our entire day waiting. Not only that, there were no more seats. Inside was packed and the picture attached is outside with not enough chairs for older folks and people with pre-existing health conditions. I could not stay because I had an interview and was leaving for a work trip that same day. I did my labs in my destination city for work and NO WAIT. Hospitable and everything I had hoped my own lab corp in my city would be. Not coming back, sorry.