I spent nearly $2,500 at this shop in a single week across two vehicles (A/C compressor hose and…read moretransmission oil cooler lines on a Cadillac ATS and rear wheel bearings on a Subaru Impreza). My experience with a transmission oil cooler line repair on my Cadillac ATS was not just a case of overcharging, but a total failure of safety and professional ethics. They billed me $980, in an attempt to justify 4+ hours of unnecessary labor by claiming they had to remove the steering rack to get to the transmission oil cooler lines. This is not the procedure documented in the service manual. Additionally, they charged list price for the part, claiming they received no discount from the dealership on part purchases. After a test drive, they pulled the car back in and I witnessed the technicians attempting a "manual alignment"--one holding the steering wheel straight while the other hammered on components underneath. When I asked the manager, Mark, if I should get a professional alignment since the rack was pulled, he wouldn't even look me in the eye and simply said, "Yeah, probably, I would if I were you." Upon inspecting the car myself immediately after leaving, I found: 1. STEERING RACK BOLT: The main mounting bolt was only halfway threaded into the chassis. The steering rack was literally unbolted from the car. 2. DISCONNECTED SWAY BAR: The front driver-side sway bar link was completely disconnected and dangling behind the wheel. 3. ZIP-TIED LINES: The new $529 lines were secured with a plastic zip tie instead of the factory-provided mounting bracket and bolt. 4. DANGLING PARTS: The engine mount vacuum hose and wiring harness were left unclipped and hanging. This shop billed me for "rack removal" but failed to actually bolt the rack back to the car. Returning a vehicle with loose steering and suspension is gross negligence. I am filing a formal complaint with the Michigan Bureau of Automotive Regulation (SOS-197). I have attached photos of the loose bolts and hanging suspension for public record. Avoid this shop if you value your safety.

Too many times taking my van in for repair only to have something different wrong afterwards. This…read moreLAST time, took in because my tail pipe fell off (they put this muffler on two years ago). Got a new muffler and flex pipe (they suggested I need flex pipe even though it was not making noise since my husband patched their last job from 2016). After the repairs, van sounded fine for two days and then became louder than before the tail pipe fell off AND with a new rattle. Took it back and now they are saying I need a new "Y pipe". TURNS OUT THE FLEX PIPE AND Y PIPE ARE THE SAME PIPE. they just decided to give me half of it the first time and then have my buy the whole pipe after? See photo

Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

Shameful, Sad, and nothing short of disrespectful. A vehicle looking to be serviced was nothing…read moreshort of a botched surgery. DAVE, the "manager" who wont take NO as an answer, is a snake oil salesman. Brought into service, with no avail. Failed diagnoses, resulting into a new trans. I decided to scrap the vehicle. For days I received heckeling calls and voicemails, again confirming the car was junk. DAVE reassured me that multiple repairs, as well as a $4000 trans would be provided, and the phone calls would stop. I advised DAVE, that wouldn't be necessary. Yet Dave called and harassed daily about making the sale. Eventually, I agreed on the sake of my family. ONLY if I signed his 3rd party transaction for a transmission. SINCE it wasn't my vehicle, my special needs brother took it in my place, since I was guaranteed such courtesy. FAST FORWARD, the program I applied for involved such an outrageous interest that it would cripple my family. $6500 for a $4000 transmission if not paid in 90 days.. I reached back out to DAVE, only to find disrespect, disgust, and blasphemy as if it were my fault to make such a commitment on a vehicle my brother almost had in his grasp. DO BETTER A2 TRANS.

I have visited this location several times. The staff is always helpful and friendly…read more I generally do not have a high demand for auto parts other than air filter wiper blades etc. This is my go-to place

Very disappointing experience. I placed an online order for a Sylvania SilverStar ULTRA headlight…read morebulb , and paid $61 for it. I didn't look at what I was handed by the store clerk, which I'm at fault for not checking before leaving the store. Once I got home, I discovered I had been given the basic Sylvania bulb, which sells for about $31 online. I paid for a premium product but was handed a cheaper one instead. I'd definitely double check what you're getting at this store, It seems they may try to swap for the cheaper product if you're not knowledgeable. If a customers pay for a specific product, they should receive the exactly what they ordered. This experience has made me question the accuracy and quality control of Advance Auto Parts' online pickup process, and the integrity of the employees. I won't be using this location again.

Amazing place full of the best most professional and courteous people who…read moreActually care about you and your car: went out of their way to help me and figure out issues when I got a new used car that had problems in the beginning : will come back Here anytime i need anything !

Best place in town to fix your car. honest and helpful people. Honest and pleasant. Quick and…read moreaccurate service.

Baker's has had several occasions to work on both my daughter and son's cars due to the age a…read moremileage of the cars. They took extra time, talked to engineers from the carmaker, and even taught my daughter more about how to use her 4 wheel drive. They have been wonderful, creative and patient. Can't recommend them enough.

Went in because I needed a new cv axel they told me I needed both plus a driver side lower ball…read morejoint. So I went to a different mechanic which told me that i only needed one cv axel and that the ball joints all are where in good condition. Bakers shop quoted me 1,200$ and I ended up paying the price for the part plus 200$ for labor. Never going back there again.

Very happy with the service I received. The team was friendly from the moment I walked in, and the…read moremaintenance flush-and-fill work was done correctly. The price was reasonable and affordable. They kept me informed and answered all my questions. It's hard to find honest auto shops these days, but this place delivered quality work with great customer service. I would definitely come back again. Highly recommended! Joseph K.

Brought my car in and charged me 120 for an inspection to tell me that the car was no good and…read moreshould be junked and that it would have costed over 9000 to fix, brought it down to a different shop and the found that the problem was in the bad rim, this shop will just tell you that a whole bunch of stuff is wrong just so they can overcharge you and make money off of you. Scammers, waste of time, and money

Brought in a problem that two other shops were unable to solve/refused to attempt - was taken care…read moreof here. Recommended.

Joe and Andy are two great guys that I would trust over and over again! I brought my car in to…read moreCorrect Car Care in March after being recommended to them by another shop. They were fast and efficient. However, a month or so goes by after they initially worked on it and my car unfortunately breaks down. I have it towed back to them and they instantly tell me they'll take care of it. Turns out a part provided by Ford that was replaced in March failed and damaged my engine. Although it took some time (no fault of Joe's) I'm very grateful they helped me out and fixed a major problem at no cost to me. I'll continue to recommend and use Correct Car Care for a long time! Thanks Joe and Andy!

Great job by James in replacing the Water Pump on my '63 Riviera. Troy noticed a couple other…read morethings that they took care of as well. They treated the car like it was their own. Great to talk with...no B.S.. Look forward to working with them again. Thanks again, Guys!

Went in to have a check engine light evaluated that another shop couldn't figure out. Turned into a…read moremajor repair but they took care of everything and my truck in running better than when I bought it.