You go into the establishment, state your problem. The staff will help or fix the problem. I needed…read morea new battery so I purchased 1. Not only the auto part specialist replaced my battery, he disposed of my old one. Free of charge..

Real friendly and very helpful. I also found something out in dealing with them on how to save 20%…read moreby calling 877-873-0892 and using the following code:CC20. Next tell them you want to pick the item up locally and that's it. Yes it's a lot to do but if you're spending $100 you only pay $80 for 10 minutes of your time. Also if you're a little friendly on the phone ask a few questions you may get a bigger discount. And no, the advance staff didn't give the code and # a customer did.

Most of the reviews here are incredibly old and the score is really not accurate. Everyone in here…read moreis so incredibly kind and helpful, my favorite location to go to. I've been in this store many many times in the last 3 years for a few different vehicles and each and everytime I am well taken care of, the current employees have a great attitude and are knowledgeable for all the issues I needed product for

Service is slow, staff cant produce proper return policy information, all they can tell you is that…read moreis on the back of the receipt and the receipt states item with original packaging, with this reciept. Except when you buy electrical items and take them back to you car and plug them in and it still does not work then you try to return it and they tell you that they don't except the "plugged in item back". Good luck trying to get a hold of the regional offices to try to talk to someone there after following the prompts on the phone its gave me the regional office number as 000-000-0000. Wost return policy ever, I will never shop there again and strongly recommend everyone else to think twice about it also.

kept stating need something new or test had to be ruled out. Would I accept being charged for this…read moreor that. Happened three times trying to get a repair. No flat fee. I felt nickeled and dimed by each increase in the price.

Scheduled alignment check over two weeks ago. The day off guy calls and said we cant service you. I…read moredon't know why online scheduled you for alignment we have too many for today. Told him I would schedule one for two weeks out, my next day off. He said that would be great, just go online and schedule it. I show up to day 8am , yeah we cant do your alignment right now, we don't have anyone coming in til 10am to do that. I told him this is my reschedule from the first time they canceled on me. He said idk just the computer I guess. So I left and went down the street to MIDAS, they took me in right away to get it going. PEP Boys would get zero stars if I could.

George and his crew have been helping with our family autos for the last 30 years. Providing…read morereasonably priced auto parts and even installing if the part is straightforward with a look under the hood. Very nice men

I discovered George's Discount Auto Parts about a year ago and wished I would have found them…read moresooner. Prices are much less than the Auto Zone and, as a woman patron, I welcome their advice. They have also installed head light bulbs and air conditioning coolant for me. I highly recommend.

The new store manager jermaine was very rude to customers in lobby and on the phone , when it was…read moremy turn for help he took his sweet time dawdled around for nearly 10 mins then finally asked what I need rudely mind you there was nobody else in the store , he also never told me how long the warranty is before buying parts and wouldn't let me return the new parts he sold to get the life time warranty! I guess it was too much for him to process. He then gave me the excuse of you have to wait 24 hours when I paid cash , very unprofessional definitely not going to cut it!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Bought a truck from them, used, one year ago. It has been in the shop for 4 months with a broken…read moretransmission. The truck had 60k miles and is a 2021. Was also told it was non smoker car but the first summer you could tell it was not. Not helpful service department that told me I could no longer bring the truck there for service ( I have the voicemail stating that). Even though my warranty ran through them. Avoid and find another dealer.

DO NOT BUT A CAR THERE , ! HORRIBLE HORRIBLE PEOPLE !…read moreManager said he didn't want to talk because I said a swear word ,like he never heard it before !!! I bought. A 2015 BMW, drove it home and next AM the engine blew up ! I did not have enough money to afford adding a warranty to the loan ... and they don't care ! My husband just past away and my son is ill, we didn't need this !! Shame on SWINDLERS ...they Said no mechanic would have known that , strange when I asked other BMW dealers they said .... Then THEY NEED NEW MECHANICS ! Now I have a car loan and NO CAR AND NO TRANSPORTATION AND A SON WHO HAS APPOINTMENTS AT CLEVELAND CLINIC !! I will do everything in my power to get people NOT TO BUY THERE ..... watch the bad publicity flow !! Shame shame on the manager , let's pretend this is YOUR WIfe And SICK SON !! Changes things , don't it ? God and the universe are watching !! SHAME SHAME SHAME ON YOU ! one star just to get this printed

I went to the auto part repair shop to get my car fixed because I am a person of color. I wanted to…read moreask them about my car had an and it will cost $2000 to repair so I let allow them to repair my car and pay them and to find out that my car had no oil in the car when I took it from the shop they did not repair or leak. All light was still on. I was just ripped off. Thank you. Please do not go there if you'd like to be ripped off go there if not find somewhere else to spend your money and make sure it is a rebel place. old light that was coming on and they told me that my car was fixed and ready to go after they kept it for a whole week and nothing was done

Recently my car developed a misfire after I did some routine maintenance work to it. I tried…read moreeverything I could think of to try and get it running better but couldn't. I took it first to Gratiot Auto Center where they charged me $98 to tell me what I already knew, and they wanted $98 more to diagnose it more. My sister told me about Eastpointe Auto so I decided to take it there. Not only did they figure out what was wrong but they did it in a very timely fashion (only a matter of a few hours). Their diagnostic fee ($48) was much nicer on my wallet too. EAC gets 2 thumbs up from me, and I'll refer all my friends.

I called for a part I come in and pick it up and when I got there, they told me they don't got it…read more I drove hour and a half bad business. Don't go there.

Called about a part, the call only lasted 20 seconds. The most rudest, nastiest, worst employee…read morepicked up the phone. He did not greet me or even say hello. I asked about the part I am searching for and he says" we don't have it ". I started to ask him about something else and he hung up on me. TERRIBLE CUSTOMER SERVICE GO ELSEWHERE!!!