My husband and I were able to get appointments for vision exams with relatively short notice. The doctor, Dr. Dominic made me feel at ease during the exam and was able to answer my questions and put me at ease. read more

I am issuing 1 star because there is no "zero" star. But, zero is what I received for an $800 charge. I currently see an ophthalmologist who checks my eyes for thyroid eye disease. I purchased my existing frames from My Eye Doctor. My ophthalmologist did not have an opportunity before the holidays to update my lenses with my new prescription and so I took my new prescription to My Eye Doctor to get my lenses updated. I received new lenses with the wrong prescription. I had trouble seeing to drive and fell on stairs (after a recent surgery with open incisions). I had my ophthalmologist double check the lenses and the prescription was significantly off. She put my old lenses back in the frames and I took the new lenses back to My Eye Doctor. The manager Devon Wilson checked the new lenses and came back with a different reading (still off from the prescription). He then proceeded to tell me they were NOT off and "most lensometers are not accurate." He also stated that he doubts the accuracy of my ophthalmologist's reading. He said they would not issue a refund for lenses that have already been made (even though it took two weeks to get the lenses). I told him I would dispute the $800 charge with my credit card company. He continued to repeat his previous comment -- the new lenses are "the correct prescription" - despite the ophthalmologist's reading and the fact that I WORE the glasses which made me dizzy, unable to see well on stairs, and distorted my peripheral vision while driving. The above facts reflect an absurd, incorrect business decision. read more

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Dr. Lee is a saint! Had to go back a few times for my complicated Rx. Him and the supporting staff are so welcoming and professional! Efficient and warm. I give them 10 stars!!! Thanks Doc read more

My exam was in July and I finally asked for a refund at the end of October. I should have learned my lesson last year from the falls church location when I ordered transition and received sunglasses. Yes . . . I hate that everyone was so nice in my face but could not resolve my issue. I tried to give the new location at the Boro another try. Even went to another office to be retested and there was a slight difference. Finally I thought I was getting somewhere and when I went to pickup I got lenses without frames. . . Then waiting for my refund I realized I was charged again instead of getting a refund. So $1000 then waiting two more weeks and I had to call my insurance bc they never reinstated my benefits. It's exhausting and frustrating. In need of another provider for 2024. read more

Horrible experience trying to get the proper rebate form or get a price quote for some glasses. 4 visits (and counting!) to actually have the correct rebate form shared with us for contacts purchased, and then never being able to get a proper quote for a pair of new glasses - because apparently only the manager can do this - and the manager hasn't been there the 4 times we go (during weekends and weekday workweek as well!). Avoid! read more

I regret going to this location and ordering glasses from them. I'm happy with the doctor, but extremely frustrated with the manager Dakota, and his assistant Roya. I waited for my glasses for 2.5 months. The first prescription had a very strong astigmatism, so I came in for a check-up a second time. However, they didn't place my order with the corrected prescription. I waited for 3.5 weeks, even though they told me it would take 2 weeks, and when I called them, Roya picked up the phone. When I asked, 'Where are my glasses?' she seemed confused, and I figured they hadn't even sent them for fixing. She said if they didn't arrive in 5 days, they would give me a partial refund, which I didn't ask for, but she offered. Okay, fine. I waited another 5 days and finally got a call. When I came for the third time, I was extremely disappointed! It was the same glasses! They called me and said they were ready, even though it was the same glasses from the first prescription that were supposed to be fixed a while ago! They did this just because they didn't want to give a partial refund for the inconvenience! So, when I came to try them for the third time, Roya and another lady saw my reaction right away and offered to redo them in the same second because they knew they had never been fixed. I also figured that because the glasses were not in reception; they brought them from the room. I said okay, what else can I do? Okay, I will wait another 2 weeks, so 2.5 months in total. I came home; I was very angry. I drove there a total of 4 times; they took my time, my gas, and I paid $3 every time I came for parking! I decided to talk with manager Dakota on the phone; I reminded him of the whole situation with my case, and he was trying to blame the lab and me for all the issues with my order! Let me tell you guys, DAKOTA is such a lier. Not professional at all, a big liar, mean, and has zero respect for customers!. The way he was talking to me on the phone was awful! Cutting me off and raising his voice! I figured out why he allowed this because he called me from his personal cellphone; it was Saturday, his day off. They offered me a $92 refund; I paid a total of $915 with the exam. They also offered me to pick sunglasses for free. I came to pick one; I was laughing inside; they only offered some bad quality, cheap glasses from China, costing $5-10. They weren't even displayed on the shelves; they were kept inside the office. I felt so down and now I'am not enjoying wearing my prescribed glasses , every time I look at them , I have only bad memories. $915 went to trash . NEVER EVER COMING HERE AGAIN, AND I'M NOT GOING TO RECOMMEND THIS PLACE TO ANYONE. read more

The quality of work provided was extremely poor. Not only did they fail to acknowledge the damage caused to the frame of my sunglasses, but the service I received was unprofessional and unacceptable. read more

I went to the borough my eye doctor to get the arms of my eyeglasses screwed in because I can't see the screws with my vision. She told me that she can't do it. There's no one in the back and her wrist is hurting. I said I can't see she didn't care. I bought my glasses and that location service and they offer there so I had to drive to another location without the proper they don't care about you after the sale on my eye doctor this happened on February 3 at 10am read more

The most incompetent people work at this MyEyeDr location in Mclean, VA. The young optometrist I saw was fine but then it went downhill from there. The guy helping me look for glasses was a bit sketchy, trying to act like he was giving me good pricing and specials. I didn't end up buying from them but took my prescription and went elsewhere that was better quality and even cost less (a major competitor). The most irritating part was when it came to billing. Their incompetent employees who handle billing charged my insurance for a medical visit instead of routine eye exam. As a result I was subject to a deductible instead of getting 100% coverage. I tried talking to their supervisor and even called my insurance, Cigna to help them coordinate/ handle how to get their insurance coding right. Cigna even faxed them the proper code and instructions on my behalf. I don't think it requires that high level of difficulty to put in the correct code but several months later MyEyeDr sends me a bill for their errors. What kind of people do they hire for handling billing? All I did was went in for a routine eye exam and I wasn't diagnosed or ask questions about anything advanced medically related such as cataract, glaucoma, etc. Save yourself the hassle and do not go to this place. There are so many other optometry businesses in the DMV area that aren't this difficult to deal with. These guys can't do their job right and their lazy supervisor never called me back or is magically on break every time I called. I wouldn't be surprised if they close shop at this location very soon; they need to go out of business with their sketchy practice. read more

Denise is awesome. She is so much better than the last doctor who worked here. Would highly recommend this place as she is extremely detail oriented and friendly. Thanks Denise! read more

I came here for an eye appointment. Saw Denise and she gladly answered all my questions, and was super patient. Would have tipped her if it was a norm in this industry. Thanks! read more

Dr. Jung Lee & the team were so great! From check in to the exam I had an amazing visit & experience in this office. The office is clean, organized, in a great location, and they had a pretty good playlist as well. I would recommend this entire team 1000x! Not only was the service great, Dr. Lee was very informative & thorough. It was also so easy to schedule an appointment at this location. Literally got in next day! Will always come to Dr. Lee for all my eye needs. 10/10 read more

Pros: I had a great experience at this location. I had moved to Virginia recently and was looking to replace my glasses that were cutting into my face on the side of my nose. I was at the strip mall getting some Thai food and noticed this optometrist I went in to see if I could have the pads on my glasses replaced and the young man at the counter looked at my glasses. It turned out get my pads weren't digging into my face because they were damaged , it was that my frames needed adjustment. He adjusted them as was super nice and no charge. I had to have a new doctor and check my prescriptions ( glasses and contacts). I went for my yearly check up, received a new prescription and both glasses and contacts. I am I found this My Eye Dr O.D. Cons: My eyeglasses did take a little bit longer than I expected, and would have to be my only complaint. read more

Rude staff member kept me waiting for 10 minutes before even checking the schedule to see if they had an appointment for me. When I explained to her I would be leaving because I had not been assisted in the slightest way, her only explanation was that they were shortstaffed. Bad vibe in the store as well! read more

I came here with my wife and we both saw Dr. Denise Tran. She was awesome. She was very detail oriented and answered all of our questions. The support staff were also very helpful and very professional. So happy I finally found an optometrist that I can count on. If Dr. Tran reads this...please don't move to another location. Thanks again. read more

Staff is friendly. Environment is clean and welcoming. Cost of glasses are a bit pricey especially for those who have bad astigmatism have to pay an arm and a leg and for those of us who are single parents with a kid that has astigmatism as well, it's difficult to budget for high cost of lenses AND frames for each of us each year. read more

Excellent choices in frames. I have a hard time finding large frames to fit my head but no issues here. The staff is friendly and competent about what they were talking about. The internet was down on the day I went. They didn't really have a working backup plan to process my order. Wasted like an hour only to have them have to take my info and process it later. I'm easy going so it wasn't too bad for me. Overall a good experience though. read more

I have made the mistake of trusting this company with my medical vision needs. I had broken my frames and, since I had a one-time replacement option... I went to the location in Tyson's, Vienna and requested the same exact frames to be ordered. This took place sometime during the week of November 20th - Nov. 26th 2016. I was told that it would take up to 2 weeks for my glasses to be ready for pick up. Original date promised was Dec. 12th 2016. It is now January 16th 2017 and I still don't know when or IF I will get my glasses. It has been about 6-7 weeks since I have been waiting to get the same exact cheap simple frames I had, since day one. Your company has failed to fulfill your end of the commitment. I have become extremely frustrated and regret coming to you in the first place. It has amazed me how many times your system has failed to simply ship the correct frame and correct lenses to the correct store. I have been falsely promised a date to pick up my glasses 3 times now. Which means you have lied to me. Your employees have been extremely nice, however, they are also extremely clueless. No one had any real idea as to what was happening. I believe the manager of the store tried somewhat to remedy the situation, but also clearly failed at his job. It may be a hard concept to grasp for some individuals sometimes, especially when you're working for a big money making company, but correcting vision is actually a very important medical necessity. I have severe migraines due to the number of hours I have to spend in front of the computer screen, and since I started to wear my new glasses I felt much better. During that time I had to take my exams. I actually had to postpone it because of my severe headaches. But unfortunately, your company really doesn't care at all. I feel like I have just been brushed aside again and again by your company for almost 2 months now! I have been lied to over and over again. I'm so disappointed in your work ethic and lack of professionalism as a company, that now, I rather spend another $500-600 on a new eye exam, new lenses and frames from a better, more trustworthy company. Thank you for wasting my time and money. read more

I will highly recommend this practice. My appointment was right on time and their staff was very helpful and friendly. Dr. Tran professional and the facilities were immaculate and nicely designed. read more

The team at this location are so caring and kind. They go above and beyond supporting their customers needs. I believe their manager is Homeyra or Myra, I met her a few times while she was taking care of my mother buying her new glasses. She showed a great respect towards my mom and took care of her needs with care and kindness! We also were helped by Ms Leyla, she was the same caring and kind! You have the best team at this location and due to my recent experience with this awesome team I will highly recommend your company to all my family and friends! read more

The eye Doc here is terrible. Will switch to another one. When u have more questions, she doesn't answer patiently at all but got angry... if I were so knowledgeable why would I need your help...also, their price is way too high compare to other optical centers. Not recommend. read more

I had a wonderful experience at this MyEyeDr. I went for a regular eye exam, new glasses, and contacts. I didn't wait long before going through the preliminary tests and then seeing the doctor. Since I have had bad luck picking out my own frames before, I asked the women working there if they would give me some advice. They were fantastic. They took the time to answer questions about my insurance, showed me what would be the cheapest options for me, and picked out frames for me to try on that they think would flatter me. I ended up leaving with a free pair of sunglasses, contacts on order, and glasses ordered that I LOVED. Great experience, I will definitely go back. read more

The only right prescription I got for many years. The glasses were perfect fit and clear.

I had been a loyal customer to My Eye Dr in Arlington for many many years and this time was having a contact emergency. I didn't realize until too late that I was on my very last pair of contacts with no spares (and it was towards the end of the month). I had to leave for NYC that day and was hoping to get a spare pair of contacts - I would've even been willing to pay for them! The gentleman out front was really kind and helpful, but he asked the manager and eye dr here in the back (who didn't even come up front to see what was going on) who refused since I wasn't purchasing a full order of boxes from them. I went down the street and went another eye doctor and they kindly helped me out in time of emergency! I'd avoid going here and go to any of the other doctors around here who are willing to help in times of need! read more

Horrible experience!!! I have made mistake of making appointments with MyEyeDr and would never do that again!! I scheduled my appointment long time ago and took half day off to be able to do my annual eye exam. After receiving the confirmation email from them, I clicked on the address on the signature of the email and it took me to their headquarters office which was very close to their store which is located in a strip mall. After waiting for 10 minutes to find someone in the headquarters front desk, I found out that I'm at the wrong location and the actual location is a few blocks down the road. I was 8 minutes late for my appointment and they decided not to honor me the appointment for the day with an extreme unprofessional attitude. I asked them to check with the Dr. (Dr Emami) to see if she can honor the appointment and they said this is a decision made by her!! Seriously guys?? Is this how you treat new patients and do business? Good luck! I wasted a few hours of my time just because MyEyeDr had the wrong address in their email signature and then decided not to even honor the appointment which I showed up in the right time window. Their staff were extremely unprofessional and rude. Already booked my appointment with another office and would never walk into MyEyeDr again. read more

I got my prescription and fitting with another company. I asked Oscar an honest question in regards to how to shop for contacts and to get the best price. He was so accommodating and got my contacts half the price and also went through step by step comparing prices in regards to what my insurance covers and what financially made sense. Such a great staff and again Oscar thank you so much for going over and beyond helping me and being so kind and patient. Will always recommend this location and this company for any eye care needs. read more

I have been a longtime MyEyeDr patient, having visited the location in Arlington, close to my office, as well as the downtown Vienna and Tysons locations. This location is by far and away the best. The support staff is absolutely wonderful - attentive, professional, and hard-working. Everything was clean, my appointment time was honored and I barely had to wait, and the entire process was easy. My optometrist, Dr. Sahar Emami, was an absolute delight. She listened to my concerns carefully and gave me a recommendation to switch to a new brand of contact lenses that she believed would be a better fit for my eyes. A few weeks have passed since my exam and making the switch and these are the best contact lenses I've ever worn, all thanks to Dr. Emami's professionalism, attentiveness, knowledge and experience. I can't say enough good things about her and this office! I haven't been this excited about my contact lenses and glasses in a long time! If you want professionalism and charisma, look no further than Dr. Emami! read more

Got an exam and glasses here. Staff is great, dr was great. Very good experience. They have a nice selection of glasses. I've been to many places for eye exams and felt this was one of the best because they were knowledgeable, thorough, and friendly read more

This is one of worst places to get pair of eye glasses. I had came for eye exam in December 2017 and ordered a pair of glasses (distant). They told me that glasses would be ready in two weeks. After many excuses and three separate visits I finally came to collect my pair (March 2018). I picked my pair but it was not what I ordered. Instead of the distant vision pair they handed me a pair of reading glasses. I am beyond frustrated!!!! They won't refund me became they already charged my insurance from last year. This is a horrible place. Don't come here!. read more

I have needed annual eye exams for more than half my life and I have never had an experience like this. I am so appalled at the service and inefficiency of this office. I took my entire family and all of our glasses and/or contacts had an issue. Even though the location is so convenient for us, we will not come back. read more

If you have a bad vision, they will try to rip you off. Even with the insurance, they tried to charge me over $500 for exam and contact lenses. I ended up going to Costco and made a claim as out of network. It costed me only about $100 including the exam and exact same contact lenses after out of network reimbursement. Only reason I gave 2 stars is because doctor wasn't too horrible. read more

Staff is amazing and super knowledgeable. Making an appointment was easy, working with my insurance was so smooth because of how well the employees understood what I was looking for. Glasses were finished in less than a week! Truly impressed and will recommend to anyone in the area. read more

Horrible horrible experience. Let me preface this by saying that this complaint is solely about the sales/management staff of this location. The doctor (Dr. Emami) was extremely professional and I have no complaints in regards to her. I went in for my annual eye exam in early August. At that visit, I'd decided I'd like to stay with my current frames and just have them sent in to replace the lenses since my prescription had changed. I was promised this would take, at a maximum, 2 weeks. A little over 2 weeks later, I hadn't heard back from them so I decided to call in and check the status of my order. They said there had been some issues with the lab and that the lenses had not been correctly made and they had to start all over and that it would be an additional 2 weeks. I was a little annoyed at this point but decided to give them the benefit of the doubt. 2 weeks went by and I heard nothing from them, and each time I called in they'd only tell me the lenses were not in yet. I waited another week and called in again, and the person I spoke with told me the frames were back, but that they had not made the lenses to the specifications that I had asked for and that I could pick up the glasses as they currently are and they'd order a new pair of lenses which would take yet another 2 weeks. This I found very frustrating as they kept blaming the lab for all of the issues whereas I'd assume if they correctly specified what I wanted to the lab, there shouldn't be issues like this. When I was speaking to them, the person I spoke with offered to give me a free pair of frames and lenses (as long as the frames had a blue sticker/tag). This was not something I was planning on asking for, but I thought it was nice of them to offer. They told me they would contact me as soon as the lenses were in, which would be, again, two weeks. 4 weeks went by and not a word. I finally called them today to ask what the status was, at which point I was told the lenses have been in for a while. When I asked why they didn't bother to contact me like they'd promised, the person on the phone had no answer. I went in today to pick up the correct lenses, and I'd like to reiterate that at this point I've now been waiting 2 and a half months for these (roughly a fifth of the year has passed while I've been waiting for these lenses, and when you consider that you're supposed to get an eye exam yearly...that's a pretty significant amount of time). When I asked the front desk staff about the free frames and lenses I was promised, I was told by them and the person they called over (I'm assuming he was the manager today) that they have no record of that and that they could only give me a free pair of lenses (and only because my insurance company made an exception) and that I'd have to pay for the frame. When I told them that this is something that was offered on behalf of the store and not the insurance, they again refused to honor their word. At this point I just walked out out of pure frustration. The customer service that I experienced at this location was absolutely abysmal and horrendous. And to top it all off, they refused to honor the promise they had offered me to attempt to remedy their poor handling of this matter. "Poor handling" is actually much too generous of a description, it was much worse than that. I will never visit MyEyeDr again and they have permanently lost me as a customer. read more

I walked into the door at 6:45 not knowing the close at 7. Instead of being kicked out of door, we were welcomed to stay by the manager Amal. He told us we could stay as long as we needed to. I know he meant it because he spent the next 45 minutes helping us along with one of the associates Goldie. I proceed not only to looked at quite a few pairs of glasses, but also received some quotes for the glasses I wanted to purchase. They called my insurance company, verified my eligibility, and priced everything out the way that I can receive the most amount of benefit from my insurance. Not only were they both very knowledgeable regarding the products, insurance policies and ordering process, they were also extremely patient and enthusiastic. I was in customer service industry for quite many years and I can spot a person who truly doesn't mind going out his/her way to help a stranger. I will indeed return for future purchases and services. I recommend this store over Lensecrafter in Tyson Center and Visionworks next door if you live in the area or don't mind driving a few extra miles for good customer service and good price. read more

My first experience with eye problems started at this shop; it's a shop, where Dr.Emami (really a great doctor and professional one) is waisting herself; after I got visited by mentioned doctor, a shop representative took over my case. They started to tell me about frames, after I picked the ones I liked, they picked the lenses, filters, kind of lenses, lenses'insurance etc; at the end, surprisingly, I was supposed to pay 497 USD at total! That was just my part of payment; the total invoice was 1441 USD. I was supposed to pay only 42 USD for the visite and 455 USD for the glasses! As I was inexperienced in that, I accept to order the glasses; thanks God my friends told me about real prices and I turned back to the shop after two hours to cancel such expensive order and asked to have my prescription. When I needed my prescription to order the glasses online, I saw that it was neccessary to have PD (pupillar distance) information, which wasn't in my prescription. I called the shop and according to them, they weren't supposed to provide such information if I wouldn't order the glasses in their shop! PD is one of the data that any prescription should have, I don't know how they dare to say that and treating a patient only as a random Customer! read more

Overall, the office is really good. The staff do their best to take care of their patients. Uman, the manager, was very patient with me. He first noticed before I did that my first sent of lenses did not have the antireflective coating on them. They were redone and came in around 10 days. Then I found out I could not stand to have the computer coating. It produced weird blue lights around everything and was kind of scary to drive that way. Again, he took them and sent them back. Unfortunately, VSPs lab (my insurance's lab) has taken forever to get the second set of lenses back. I've since ordered 2 pairs of glasses on line that arrive prior to the replacement lenses. Your insurance may make the waiting period better. This is not something the office has control over. They have been terrific checking and up dating my status and were very effective to work with to maximize the value of both my insurance and my husbands. He loves his glasses and is very happy with both pairs he got from them. read more