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    Georgetown Sourdough

    5.0 (1 review)
    Open Open 24 hours

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    8 months ago

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    Tahoe Bagel - Back 2 life, 2 meat, egg, and hash browns

    Tahoe Bagel

    4.4(481 reviews)
    74.3 km
    $$

    Had to stop by this place before heading back home & it was well worth it. FYI it gets VERY packed…read more& I understood why. Bagel sandwiches were amazing & delicious. Made fresh & you can see them make it too. The Lavender Matcha was the PERFECT combo ratio. I'd say one of the best i've ever had. I recommend this place 100% !!!! Also, Ross is right next door if you want to shop after or before.

    PLEASE READ ‼ Serious food safety concern…read more I'm extremely disappointed by what my partner and I personally witnessed at Tahoe Bagel Company in South Lake Tahoe. There is a window where customers can watch the bagels being made, so we were observing the baker out of curiosity. While we were watching, we saw the baker drop an enormous mass of bagel dough directly onto the floor in the baking area. This was not a small piece or a single bagel's worth of dough. It was a huge bulk portion that appeared to weigh several pounds, possibly close to 10 pounds. The dough landed directly on the visibly dirty floor and against the wheels and base of the machinery. What concerned us even more was that this large amount of dough was left sitting on the ground for several minutes. The baker then picked it back up, placed it onto the same work surface where he was cutting and portioning dough, and continued using it to make more bagels. We also observed the same baker handling bagels that were being placed into the racks and baskets for the kitchen staff to use. After watching dough that had been on the dirty floor and against the machinery get placed back onto the work surface and reused, it made us question what else could potentially have been contaminated during the process. We immediately raised the issue because this is a legitimate food safety concern. When we first contacted management, we were told they would address it. However, when we later spoke with them in person, it did not appear that any action had been taken until we brought the situation up again. The baker, who we were told was named Josie, then denied that the incident happened and said that we were not telling the truth, even though both my partner and I witnessed it firsthand. The manager then told us they would need to review the cameras to determine what actually happened. That response was extremely disappointing. When two customers report witnessing something involving possible food contamination, I would expect the concern to be taken seriously and investigated immediately, not dismissed or treated as though the customers are lying. What makes this especially concerning is that bagels are the main product this business is known for, and what we witnessed involved the actual bagel dough being used to make food for customers. If something this significant can happen with the primary product they sell, it naturally raises questions about their overall food handling and sanitation standards. I cannot speak to what happens when customers are not watching, but what we personally witnessed was more than enough to make us seriously question those standards. If the camera footage confirms what we witnessed, I believe management should take serious disciplinary action appropriate to the situation. If an employee continues using food after seeing it fall onto a visibly dirty floor, then denies what happened afterward, I would seriously question whether that person should continue preparing food for the public. Someone preparing food for customers should understand how serious sanitation and cross contamination are. Picking a huge amount of dough up from a visibly dirty floor, continuing to use it, and then denying that it happened should not simply be brushed aside. I don't normally leave reviews, but food safety should never be treated this casually. Based on what my partner and I personally witnessed and how our concern was handled, I would not feel comfortable eating here again. Eat here at your own discretion

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